I had a pleasant experience with WHB. Teresa was awesome and did a great and thorough job. I would recommend their services.

This is in regard to a pre-move in cleaning back in the summer, around June/July. I manage a residential home in Escondido, and had a new tenant moving in after July 4th weekend. My initial cleaner that was referred to me no-showed. I was very upset since this was scheduled a week prior, and I came down from Orange County. She doesn't have a Yelp page or I would be telling people to stay away So now I'm in a huge pickle because the new Tenant was moving in on a Sunday, it's a holiday weekend, and it's super short notice. I sent out requests through Yelp, and got a ton of businesses messaging me. First thing that was super frustrating was my message to all these vendors was I needed this service on a Sunday early morning before my Tenant moves in. And literally every single company either did not read the messages or disregarded it, except WHB Cleaning. I believe I was talking to the Owner via Yelp chat, but unfortunately don't recall her name at the moment. She was empathetic to my situation and patient. She got me setup with a cleaning appointment early Sunday morning! The cleaner was punctual and very nice. She confirmed what I was looking for and in my opinion, went above and beyond in what was expected. Pricing wise, I felt was REALLY GOOD compared to what I normally pay cleaners up here in Orange County. I'd definitely hire them again when the Tenant eventually moves out. read more

We had a bit of a rocky start with our cleaning service--our first cleaner left after 2 hours instead of the requested 3, and the house wasn't fully cleaned. However, after I informed the admin, they were quick to respond and sent someone else to complete the cleaning. I really appreciated their responsiveness and willingness to make it right. Since then, Amy has been our cleaner, and she's come twice so far. We're very happy with her. She's attentive to any specific requests we communicate, and always checks in at the end to make sure everything is to our satisfaction. Overall, I'm impressed with the customer service. It's easy to get ahold of them, easy to schedule, and they do a solid job at a reasonable price. While I still expect all the basic cleaning tasks to be completed as listed, we've been happy with the service we've received. read more

I had a good first experience with WHB Cleaning. Our assigned cleaner, Kimberly, was on time, well-supplied, had good time management and was respectful of our space. She was organized and tidy in her movement about our home. It was very easy to schedule our cleaning and Amerie (and Justin) were extremely quick to respond. I had a lot of questions and they were happy to accommodate all of them. Only marked 4 stars because there were a few obvious areas of the bathroom that were missed (small window had water marks, and there was some remaining mold on the shower floor tile - we had asked for specific focus on the shower, so I was bummed to still find a little spot there that I had to do myself later). Though that was minor, so I would definitely use WHB again. read more

I hired WHB for my move out cleaning and couldn't be happier! They have really great communication and reply quick to all your needs. Kaela was the cleaner that came to my place and she did a great job. Throughout the service, they would also keep in touch with you through text in case you needed to express any concerns to the cleaner. At the time I booked the service, they had 20% off and also a free bonus add on and I choose a free fridge cleaning. Overall, the price I paid was way cheaper than other places I had got estimates from! read more

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We have been clients of WHB for at least 1.5 years. They are dependable and trustworthy. All of the cleaners are great, but Eleanor's work is excellent. She is friendly with our pup Oscar too. Our home always smells great. The sinks are shiny and the bathrooms sparkle. WHB is very good with communication, and always respond right away. If you're looking for reliable house cleaning, try WHB. 10/10 read more

Not sure about the 5-star rating people gave, but I was extremely dissatisfied with the service. They charged me for 8 hours of move-out cleaning, but the house was not clean at all. I had to get another cleaner to get the house cleaned. They never even vacuum the house, which costs me an extra $500. The pantry was filthy, the floors were dirty, the downstairs bathroom was not even touched, the stairs had glitter still, which means never been vacuumed, the primary bathroom glass shower enclosure was not even touched. On top of that, cleaners left me a note, supposedly after 8.5 hours, later we could not get to everything. I would not recommend this company for your cleaning needs. I was very much disappointed with the service read more

I requested cleaning for multiple rooms in my home. Gisela did an amazing job and cleaned areas I haven't thought about cleaning myself. She communicated really well about the products being used and asked if I was ok with them, which was thoughtful! read more

Paola always does a thorough job. We appreciate her! Additionally, communication with WHB to schedule/re-schedule/request info is consistently prompt and responsive. read more

Would not recommend. Booking was a struggle, I reached out to see if I could get a same day cleaning (I had scheduled a cleaning through another company and the cleaner canceled 15 min before she was supposed to arrive so I was hoping to get someone out same day.) they told me they had someone available at 2pm, then it changed to 3pm, then 2:30, then 2:45. My cleaner arrived at 3 and told me she could only stay until 5pm and another cleaner would be coming to finish what she couldn't. She told me she didn't understand why they split it between two cleaners and not just given the full clean to the second cleaner (none of this is her fault, I don't get it either). She did a great job and was extremely fast. She got the whole upstairs done in two hours. She left at 5 and said the next cleaner should be on her way. At 5:30pm I texted the line and asked if anyone else was coming and told them what the cleaner told me about a second cleaner. They said they would check with the first cleaner and then said an emergency came up for the second cleaner but they would make it up to me by scheduling a "touch up" to finish the downstairs the next day and said I could pick any time. I chose 10am. The next day at 9:15 I got a text saying my cleaner would arrive at 9:30. At 10:30 no one had arrived or tried to contact me so I reached out worried something happened or they got lost. They had no info. At 11 my cleaner arrived. Again, did a good job, none of this is the cleaners fault. This whole time no payment method had been taken and I was not contacted about it. The following week I got a text for the full invoice which asked me to pay promptly so they could pay their cleaners. I asked for a discount because I spent so much time communicating, waiting around, and I was never reached out to with information until they wanted payment. This company is unprofessional. Hiring a cleaning service was supposed to give me time back and allow me to take care of my family but with all the time I waited around, I could have done the clean myself. Would not use again or recommend read more

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Great scheduling communication and hard working, detail oriented staff and fair prices make WHB a fantastic choice for both regular and deep cleaning needs. Janet is super responsive, and gets me scheduled rapidly. I've had both deep and regular service, and the pricing for both is straightforward with the option to select optional add ons from a fixed price list. Only improvement would be if I could book the same cleaner on multiple occasions, but all of the different ones who have serviced my home have been good. read more

I had scheduled a cleaning service with this company and everything was confirmed. They said they were going to show up that day. We had scheduled them for a Sunday morning. It was a two bedroom condo where we needed it cleaned for new tenants that were moving in the day after. That morning came, we waited for a call or text or someone to show up and no one showed up. After 30 min of waiting, we called them. They didn't know what was going on and said they were going to give us a call back. 10 min later we received a TEXT saying that the person that was supposed to come, her car had "broken down" and couldn't make it, and that they were sorry. Huh??? A professional company does not run like that. They just said they were sorry and left us hanging. They didn't attempt to fix it by sending someone else. We needed that done that day since new tenants were going to start moving in the next day! In the end we had to get the job done and did the cleaning ourselves. It was absolutely disappointing. If you're thinking of scheduling a service with them just be advised that they might not show up. read more

I hired WHB Cleaning for what they advertised as a deep cleaning, specifically to handle a bedroom and bathroom after a tenant moved out. For over $200, I expected professional, thorough work. Instead, what I got was frankly disappointing. The cleaner was polite but not at all thorough. I did a quick check before she left (because it's charged hourly) and only later discovered just how much was missed after closer inspection. Dust and grime left on baseboards, cabinets, counters, backsplash, and in the bathroom. The tub and shower, which still had hair in it, were not even remotely "deep cleaned." I ended up redoing it myself, something I should never have to do after paying for professional cleaning. On top of that, I noticed that the cleaner was taking photos of my home's interior without asking or notifying me. That is simply unprofessional and not something I would expect from a reputable service. I did notify the customer manager and they stated that this was for quality control. However, I would expect the customer to be notified beforehand. When I sent them photos of the actual cleaning misses, they didn't dispute it, but offered only a 10% discount or a single hour of follow-up. After pushing back, they went up to 15% off or an unlimited re-clean. At that point I was done wasting my time and just accepted the discount to end the hassle. They'd already lost credibility with the initial cleaning, so I was even less inclined to want them back in my home to try again. They have an easy booking system and plenty of positive reviews (which I should have read more carefully, the negative ones match my experience exactly). But at the end of the day, if you want anything approaching real deep cleaning, I wouldn't recommend this company at all. read more

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We had our two-story home cleaned after living there for three years, and let me tell you the dust had gotten real! Erin did a fantastic job cleaning and organizing the bedrooms, as well as giving the bathrooms a deep clean. Nothing seemed to phase her, and we're really happy with the results. The kids' jaws dropped when they saw their room. One was even motivated to keep their room neat and tidy (hence our jaws were on the floor, too). Great value, especially for 5.5 hours of work and considering Erin kickstarted our daunting move by helping us clean and get organized. It will definitely make the move easier. Thank you! read more

My house has always come back smelling good and cleaned better than I could've imagined me doing! The price is just right and I think you should give this cleaning business a try if you can no longer do your own housekeeping read more

We love this company and all the work Nadia has done at our home. She always comes motivated to clean with attention to detail. Goes above and beyond with care. Highly recommended. read more

Gaby was so warm hearted and professional! I loved the job she did with my place, very satisfied with the work done! Thank you again Gaby!

I always have a great experience w/ this company. They are very professional and do a great job!

Zoe is always on time, friendly, and does a great job. My house is consistently spotless after every visit, and she's very thorough and dependable. I really appreciate her attention to detail and professionalism. Highly recommend! read more

Caiolinn is excellent; she us friendly, thorough and fast. She's does a great job doing a deep clean and organizing.

I used WHB Cleaning for a move-out clean on a 3 bed/2 bath, 1,414 sq ft home, and had a great experience from start to finish. Booking was incredibly easy and handled entirely via text, and their rates are very fair. Janet was communicative throughout. She confirmed the appointment the day before and reached out again the morning of with the cleaners' names and ETA. Kaela and Sofia arrived right on time, did a quick walkthrough, and got started immediately. They were also upfront about needing extra time due to some areas requiring more attention, which I really appreciated. Janet continued to check in with me via text during the entire process. Kaela and Sofia did an amazing job! Their attention to detail is exceptional. Everything looks brand new (honestly cleaner than when we first moved in). Shout out to Sofia for getting the shower doors cleaner than I've ever seen. I wish I had taken before and after photos. I highly recommend WHB Cleaning if you're looking for a reliable, professional cleaning service! read more

We requested a general cleaning of our home along with appliances. Marisa R, provided great service and attention to detail, I was very happy with the service and would use them again in the future. read more

I would not reccomend their service. The lady they sent to my house took her time cleaning areas that were already clean. I even asked her what was she doing she said "sorry I get side tracked." she kept asking me to ask the agency to send another person. Cleaning was below average and this company offered me 10% off my next cleaning. I respectfully declined. I would not give them another a chance. I rather try another company then pay them another dime. read more

Amerie was wonderful to work with - super responsive and clearly communicated everything to us and even gave us a custom cleaning package based on our needs. We ended up rescheduling for a few months down the line but wanted to express our gratitude for her extreme professionalism. We would highly recommend Amerie and WHB cleaning! read more

Great company!! I have set up reoccurring cleanings with them because I was so impressed. The owner or whoever I text with is amazing at communicating. I would recommend them to anyone. They did a deep clean my first time and Amy did AMAZING. I now do reoccurring cleanings for upkeep and it's amazing . As a working mom this has been amazing to have and has taken stress off my plate. They also have great prices read more

After I requested a quote, I immediately received a message from WHB. The price was reasonable and they could send someone as soon as that day or the next. We scheduled for the day I wanted and I specified what I needed. The day of the cleaning, Nadia came on time and quickly set to work. She was a wonderful! She made our appliances shine in a way they haven't shined since purchase. She was extremely professional about the bathrooms and accomplished everything we requested. I am happy to regularly schedule with WHB from now on! Bonus: the company checks on you to make sure you're always happy. read more

WHB Cleaning - Our shiny happy kitchen! - Home Cleaning Near Me - San Diego, California

I'm going to to disagree with the high ratings here. I am yet impressed with this company so far. I've had at least 3 or 4 cleanings with this company and here's what I've observed. 1. Their hourly rate is quite high at over $50 / hour on a "custom" clean. They charge $49/ hour with a 1.9% "Merchant fee" each cleaning. Their custom clean is just a cleaning of a house! There is nothing custom or special about this service. Additionally, they charge extra for deep cleaning and to clean things like base boards, or cleaning the inside of your microwave or fridge, and vacuuming the furniture. 2. They have sent a different cleaner to my house on each cleaning of my scheduled reoccurring cleanings. Prior to hiring this company, I was told by Justin that I would have the same cleaner for reoccurring cleanings. It seems like they have a high turnover of employees. They've made excuses for why different t cleaners are being sent each week and told me don't worry because they have all been through the same training. That's fine and all but when I basically have to train the cleaner of how I like things and where I everything belongs a 2 hour job turns into a 4 hour job plus I end up helping them clean. 2. I did not receive the promised discount on the invoice which by the way, took several days to receive the said invoice after the cleaning was finished. If you like paying a high premium for a mediocre clean then this company might be right for you. read more

The cleaning crew was solid and the admin crew schedule. The team was also easy to work with. Highly recommend.

Industrial cleaner smell in bathrooms smells like your work bathroom or a gym. I had asked them to use natural cleaner. Cleaner showed up with a bag of filthy stained rags and explained they were washed. Can you not buy new 50c rags? Left me with a foul massive sink of dishes, as if I wanted to save $10 and clean that myself after five hours of billed cleaning. The sink wasn't washed either per the standard cleaning. I had explicitly asked her to clean the kitchen first but apparently she didn't get the message. Completely forgot to vacuum or mop the stairs. Vacuum job was not thorough along baseboards or under furniture. Otherwise ok. But don't expect repeat business when I come home to that mess and have to cleanup after the cleaner. read more

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Very upset with this service. I booked the first time and had no issues. Someone came to clean and did a great job. I decided to book again a few weeks later and a cleaner never arrived to clean. After contacting the company, they sent someone out a few hours later. I understand things happen and the cleaning again, was a great job. A day or 2 later I scheduled the next cleaning for 2 weeks later. 2 weeks come by and it is cleaning day. My cleaner never arrived. Contacted the company and they were unable to get a hold of the cleaner. 1.5 hours later, still no word on a cleaner. I spoke to the representative through text and she was very apologetic and nice. She assured me this wouldn't happen again. I figured why not, let's try for another day. Today rolls around and again....no cleaner arrived... needless to say, no rebooking here. It is sad this company wouldn't value a reoccurring cleaning client. read more

I requested services for a 1 bedroom apartment that was essentially was already clean but needed a deep cleaning. The cleaning service fell far short of expectations. For example, after 4.5 hours the floors were not mopped or vacuumed, the TV wasn't wiped, and residue was left on the floors. I had to clean afterward, which defeats the purpose of hiring professionals. They offered a touch-up, but I declined I shouldn't have to supervise or redo the work. I paid $150 out of courtesy, but honestly, I don't feel I should have been charged at all. I understand this is a small business and negative Yelp reviews can hurt. That said, the positive reviews are what led me to book in the first place, and after my experience, I question whether those reviews reflect the actual quality of service. The business simply needs to do better. read more

Had a great experience with WHB Cleaning. They were courteous, communicative, and very accommodating with our schedule. The cleaning person, Nadia, was very nice and very professional--she showed up on time, was respectful of our home and us being in it while she worked, and did a super job deep cleaning our large 2bed/2bath apartment (with cats). I specified certain areas to focus on (e.g. floorboards and window sills, etc) and she followed instructions perfectly and graciously. This was a great experience and I plan to use them again for my future cleaning needs. I highly recommend WHB Cleaning! read more

I've used them a couple times now. Did an amazing job on kitchen and bathrooms. Did a great job cleaning my blinds, which I hate to do. They were a little rushed at the end and missed some dusting but I probably didn't give them enough time. Next time will do an extra hour. read more

Cleaner didn't show up on time. They told me between 9-10. I waited the entire hour. Then walked outside and she was sitting in her car and told me she (who looked about 20 years old) was finishing up a call?! Like huh? Company didn't respond via IG also. Bad vibes all around. Canceled the cleaning. read more

I highly WHB Cleaning! We use Briana and are always so impressed and very happy when we return to a very clean home.

Pretty good service and good cleaning, but communication between the coordinator could be better.

The company does a great job doing a Moveout clean and they use a checklist to be sure to clean everything required by the landlords. They also take before and after photos and share them at the end of the cleaning. Excellent will use again! read more

Just had my condo cleaned by WHB and they were great! Super prompt and responsive from first contact when I inquired- was super impressed with how easy it was to schedule. Had a cleaner at my place within 48 hours and she did great! Shout out Briana, really appreciate how thorough she was in my unit it looks amazing! Also Janet for making the whole process so seamless- will definitely be using the service again thank you so much WHB highly recommend ! read more

WHB Cleaning - Spotless home happy kitties :) - Home Cleaning Near Me - San Diego, California

TBH, I didn't see the place so I can't comment directly on their work. But what I will say was that they got back to me very quickly for a same day service. We needed HALF of our condo cleaned up after some remodeling was done so our tenants could move back in. So not a major job. I reached out to many places and they were one of the first ones to get back to me quickly AND professionally. At first I was a little butt hurt that they required a 2.5 hour minimum as it was a very small job, but their responsiveness and execution gave them the 5 stars here. I would recommend using WHB if you want someone responsive, timely, and will get the job done. Their rates weren't too bad considering it was a 2.5 hour minumum. read more

Would not recommend WHB cleaning. Cleaner did not seem to know what to do. An example is the MBR, the fan blades were dusty, under the bed and dresser still with dust bunnies, top of armoir not dusted or cleaned. So, the quality of cleaning other areas was equally as poor. read more