This is the second time I've been to Hazel Dell Tire Pros and just like the first time I had a good…read moreexperience. My wife punched a hole in the sidewall of one of her tires and I went to have it replaced on a Friday afternoon. However, it turned out they didn't happen to have the tire I needed in stock but did have it in Portland and could have it there on Monday. This wasn't a problem for me. However, when Monday came, it turned out my wife and had had a miscommunication and she wanted to have both the front tires replaced rather than just the one. So, at around noon, I called Hazel Dell Tire Pros and let them know about the situation. Although they had only gotten the one tire from Portland as we originally had discussed, they kindly sent somebody over to Portland again and picked up the second tire and had me out the door before 3 o'clock. Staff is helpful and friendly, and the prices seem reasonable.

On the way to visit my friend in Portland I got a flat tire due to a big pothole on the freeway. I…read morewas able to change the tire and make my way to the local Les Schwab the next day. When I got there, they had a two hour wait. I searched for a nearby tire shop and found Hazel Dell tire pros. I called and they had immediate availability. When I got there the man that I spoke with on the phone immediately checked out my tire in my trunk and told me I would need to replace it. He did a quote and it would've taken a day to get the tire which I didn't have because I had to head back home but the quote was very reasonable. He then double checked that I put the spare on correctly and tightened the bolts to make sure it was safe. He didn't charge me and was super friendly. I highly recommend this business. I'm not sure why people are willing to wait two hours for poor service, when friendly service is right around the corner!

Rusty and his team were the true gift in an otherwise stressful process with the dealership. Where…read morethe dealership left me frustrated, he brought a level of high touch service that completely changed the experience. He was attentive, communicative, and clearly takes real pride in the work. My wheel came back looking brand new. If you want someone who actually treats you like a person and not a transaction, go see Rusty and team!

Great and fast service from AWRS. I had 2 bent wheels and they arrived on time and took care of the…read moreissue with both. I have to think my 2 rear wheels are also bent having hit the same potholes but I'll see when I get my nest rotation. Good company with a valuable service!!!

Had some small pothole rash and had some gouging of the aluminum. Not only they were able to fit me…read morein same day. They were able to get the job done in under three hours. Their labor per hour is posted and is fairly clear. I needed my wheels fixed and honestly it's the best deal around that's more a long term fix. Thank you again.

Very Nice People! Excellent Quality work! Thank you! New in town and got turned down 3 times and…read morethen I found them and they saved my day! BEST IN THE CITY!

I have used Discount Tire for decades, whenever I lived someplace that had one close by. Have…read morealways had excellent service. They even own up to any problems they cause, and fix them (like broken or cross threaded wheel studs). Great selection of tires, and good services too... like wiper blade replacements. Matthew Burns was very helpful, and made sure I was taken care of. Highly recommended!

They will charge you when NO WORK IS DONE. We took our car…read morein to get the tires swapped out(brought the tires that needed to be swapped). They said they "attempted" to swap them but then noticed there was a nail in one of the tires that was "unrepairable" so kept the old tires on. Why wouldn't they inspect the tires BEFORE doing any work?? Employees seem to be lacking in common sense and lazy. Then they still CHARGED US. Waste of our time, money and very unprofessional on their end for still charging the full amount for zero work done.

I stopped in to get a nail in my tire fixed and was told it would be under an hour. Two hours later…read moremy car still hadn't even been moved. I finally had to ask for my keys back because I needed to pick up my daughter from school. If the wait was going to be that long, it would have been nice to be told up front instead of being assured it was a quick fix. Les Schwab used to be known for customer service, but this experience was really disappointing.

Normally I receive very good service here. My complaint isn't about customer service and may be an…read moreissue of education and training. A couple of weeks ago I took a set of 4 wheels/tires in for balancing. Told them there was some steering wheel shimmying at low speeds, and I thought rebalancing them would fix the issue. $85 and a few hours later I had my wheels back on my car. Lo and behold, the shimmying didn't go away. I then called a friend of mine who owns an independent tire shop in Portland and he said it might be due to tread separation. Asked me to bring them by so he could look at them, so I AGAIN removed the wheels and tires and took them to my friend's shop. Apparently his suspicions were correct. The tires (2017 production date) were indeed starting to separate. They wobbled on the balancer at low speeds, both up and down and sideways. He said I needed new tires, so I asked them to order and mount a set. Reinstalled back on the car and no shimmy! Les Schwab, you not only lost my business for a set of new tires but my trust in you! Your tech should have seen this problem, and brought it to my attention. Instead, you balanced the tires, which were a safety hazard, charged me $85 for it and sent them out the door. What if the tread had separated on the freeway and caused a crash? Fucking irresponsible of you! My friend was right: your quality and business acumen went into the shitter once Les passed away. So much for a trusted local business. From now on I'll take my business to the small independent owners and not recommend you to anyone. I guess this lesson costed me $85...

Overall, we are very pleased with the way our project turned out, but the experience could have…read morebeen better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.

Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent…read morealloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.

Wrong alignment done on low car charged me $120 to still…read morehave my car with a crooked steering wheel. I went back and told him about the issue and he blamed it on my suspension. I had gotten my car completely checked before I went to go the alignment done but he insists that it's because of my suspension. I was also told that he would have to charge me $50-60 more just to check if he did it right?? even so he said that he can't guarantee that my steering wheel is going to be straight. I would not recommend coming here for an alignment if you have a low car or car with suspension.

"Wrong job? Don't lecture me, kid."…read more I came to your shop with one specific issue: my car was pulling to the right, even though the steering wheel itself was straight. I expected professional service and a solution. Instead, I left with an even bigger problem -- now the wheel is crooked, and the car still pulls to the right. I returned to your shop and calmly explained that the problem remained. I told you that now, to keep the car straight, I have to hold the steering wheel slightly to the left, which is uncomfortable and unsafe. Instead of taking responsibility, I was told the job was "done correctly." But when I compared the numbers you set with the manufacturer's specs, the difference was obvious. You insisted the issue was in the suspension and the strut, but even if that were true, no alignment should leave the steering wheel crooked. Originally, the wheel was straight -- after your work, I ended up with two problems instead of one. To make it worse, you told me: "Let's put it on the rack again, and if everything shows green, you'll pay us again for nothing." That's not professionalism -- that's bluffing. I don't need "proof" on a screen. I need results. Instead of correcting the problem and setting the values as close as possible to the manufacturer's golden range, you behaved unpleasantly and arrogantly. My car is over ten years old, and I understand perfection isn't easy, but professionalism means both proper work and respect toward the customer. Sadly, I saw neither. The person who performed the service showed rudeness, disregard, and a complete unwillingness to listen. These qualities are unacceptable for someone entrusted with people's safety on the road. At another shop, they told me: "We can fix this." That proves the problem isn't my car -- the problem is the poor work and the attitude of the one who did it.

The service is top notch! The staff is responsive and cheerful! I've used this location two times…read morebefore and ever time I'm more impressed with the results! The scratch on the door happened due tire replacement. I was concerned but once they said they could handle it, my fears went away. As you can see in the pictures, you would never know the car was scratched. Keep rocking it Sameday!

The staff was amazing here , they could tell I was nervous to drop my truck off and repair a small…read morescratch that was driving me nuts, they were very reassuring , friendly and confident that the Techs would make it brand new again! Job well done , would return here again!