I recently purchased a Bronco Outer Banks from Car Source Auto this past Saturday. Overall, the…read moreexperience was mixed. My salesman, Hunter, was not overly pushy, which I appreciated. All of the staff I interacted with were polite and professional, and that made the process more comfortable. However, I do have several complaints. Before driving all the way from Virginia to Ohio, we agreed on an out-the-door price of $35,000. When I arrived, I was told the price had been increased by $500, and there was very little willingness to negotiate after the fact. That was frustrating, especially after making such a long trip based on a prior agreement. The vehicle itself was also disappointing at delivery. The Bronco was very dirty, had only about 10% oil life remaining, and was given to me with almost no gas in the tank. It also needs the window wipers replaced. When I brought this up, Hunter said he would provide a gas card, but I was only given $12, even though it takes roughly $60 to fill the tank. The listing said it had 55,000 thousand miles but when I arrived it has 57,500 thousand. While I'm happy with the Bronco itself and the staff was friendly, the pricing change, lack of vehicle prep, and minimal effort to make things right took away from what should have been an exciting purchase experience.

Our salesman was Will Dudley he was so nice and helpful. He did what we wanted him to do. It was…read morejust a good experience and they don't ride along when you test drive a car. I am very happy with the purchase.

I have been coming here since 2011!…read more ZACK has always got me together! My first car I bought was from the grandfather and he told me that my ford Taurus was going to last me a long time AND HE WASN'T LIEING! I still have my Taurus TO THIS DAY! So once I paid that I I went back in 2019 and got my GMC Acadia DENALI!!! and babyyyyyyyy I'm so happy I got that truck! They sale really good cars and they are honest people. You have to move quick because them cars go fast off the lot! So if u want a car GO GET IT!! THANK YOU ZACK FOR ALWAYS BEING PERSONABLE AND KIND! I will always send people here to buy a GOOD AND RELIABLE VEHICLE!!!

Absolutely awful. Wish it could be zero stars. Bought a used car, only gave me one key and four…read morekeys were programed into the system. The previous owner had a 3rd party remote system installed but removed it so mobile locksmiths couldn't make new keys. This cost me nearly $500. VGS Forgot to give me back my $50 deposit so I had to go back for their "oversight." Never sent my title work out to me so on day 45 of the temporary tags I had to drive to them, 140 miles from Kent ohio, but while on the phone they said "some titles got lost in the mail." My credit union said the same thing for a different loan. Send these documents certified you greedy jerks. It will be the last time I ever buy a car here. Not sure what to tell you, big dealerships are just as bad, if not worse. There is more to the story but you get it. Good luck if you use them. Nice people but they don't really seem to care once they get their money.

Ashley I'm going to buy a car from them they have really good customer service I went there a while…read moreback and it was a good experienc awesome experience and the prices are great

I bought a 2007 Cadillac STS from this dealer. In the ad, it stated the car had a new timing chain…read moreand tensioners. The dealership verbally confirmed they had replaced these on the car prior to sale but couldn't find any documentation to prove it. I stupidly took their word for it and bought the car. HUGE mistake. It immediately had trouble running/starting. After getting warm and turning off, the car would NOT start. It was also running VERY rough. I took it to a ASE certified mechanic near my home who knew nothing about the timing chain situation. I told him the symptoms and he came back to me stating the engine was out of time and needed a timing chain replacement. Once I told him the timing chain had supposedly been replaced, he said the "screws on the timing chain have never been touched, it hasn't been replaced. You've been taken advantage of" word for word. After that, I contacted the dealership. Their response? Absolute disrespect. I'm yelled at and accused of lying about how much I've driven the car despite the sale paperwork and mechanics diagnosis showing a mild difference in mileage. I decide not to deal with them any more because they're impossible to communicate with. I decide I'll take it to a Cadillac dealer for another opinion. Their diagnosis is the exact same as the other mechanic except worse. The timing chain needs replaced (since they say "it's never been replaced"), the brakes need replaced, spark plugs need replaced, power steering is completely shot, and basically another $1,000 worth of work needs done to the car ON TOP OF the timing chain. Bottom line - STAY AWAY from this dealership! They're NOT honest!

Originally we purchased a car. I've had some troubles and they fixed everything even after the…read morewarranty had run it's course. We decided to come back my son and I and we're not only credited extra for keeping the other car clean and in very good repair, he was able to sign for the car with less than perfect credit for himself. Tigran, Arman and Art are amazing and helpful. I have purchased many a new car and used car. I will purchase my next car through them. That is saying, a lot has I have never been through for smaller dealership, i've always gone to the largest ones. Honestly, if I could rank the car higher, then the 5 Stars, I would because of the service. And because of their ethics and the way that they handle their business.

Highly recommend! We recently purchased a peppy 2015 Ford Fiesta, with low mileage at a good price…read moreand a one-year warrantee. Runs well, and any time we have a question, they are always available to help. Really appreciate the customer service, including friendly attention down to the little things (thank you, Art, for helping me pair my phone in the blazing heat!)

Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

I have bought 6 vehicles from CARS and been pleased with all of them. I have personally known Kelly…read morefor over 30 years and always found him to be honest and trustworthy. I can't recommend this firm highly enough!

My husband and I always shop here at Westgate Motors. We feel lucky to have such a history with…read morethem . Always courteous and ready to do what they can to put you in an automobile and glad to give you a fair price and will work with you if you need a payment plan . They offer a community discount /or/ they do have a coupon on their webisite. 5 Starrs from my spouse and I . Sincerely , Daneen and Raymond Sullivan very satisfied customers !

Bought a truck from him. Haven't had any problems with it. Great guy, honest about everything. I…read moreknow people who have bought a couple vehicles off him, they all ran great.

My husband and I went to look at the available cars last week and really liked the inventory and…read morethe owner Richard..We went to see what he had after work and found a great car at a really great price..he got us financing in minutes, we signed papers and took our new car home..in less than an hour!! We HIGHLY recommend this dealership!!

I had a disappointing experience with this dealership. On one visit during posted business hours,…read morethe doors were locked and no staff were available. After calling, I was told someone had stepped out, and I was left waiting outside in freezing temperatures for around 20-30 minutes before anyone returned. On a separate visit, I looked more closely at the vehicles and noticed visible marring and light scratches on the paint, along with interiors that didn't appear properly cleaned or detailed. For a dealership, I would expect the vehicles to be presented in much better condition. And for them to be clean and cared for. There was also a lack of customer service, as no one acknowledged or assisted while I was inside. I've also heard similar feedback from others, which made the experience even more concerning. Overall, I had a very unprofessional experience would not recommend.

I had a great experience picking out and purchasing a used car at Byers. Kole was super to work…read morewith, and never pressured me. Very friendly people and a nice inventory of used cars.

Byers Jeep and the team was great! I set out, after online research, to buy a used vehicle. I set…read moreup appointments at Byers Volvo and Byers Jeep. I was very tentative due to a previous experience with Byers, but a friend convinced me to give them another shot. Gabriel and his team at Byers Jeep didn't disappoint. However, I was met with a disappointing experience at Byers Volvo. Maybe the folks at Byers Volvo were having a bad day, but my wife and I didn't feel welcome. Great experience with Gabriel and his team. Everything from having the car ready and clean for the test drive to working with me on the finances. Customer service is key, and they have it! Buying a car can be a nerve wracking experience, but Byers Jeep made it pleasurable. Thank you! We will be back!