I recently purchased a Bronco Outer Banks from Car Source Auto this past Saturday. Overall, the…read moreexperience was mixed. My salesman, Hunter, was not overly pushy, which I appreciated. All of the staff I interacted with were polite and professional, and that made the process more comfortable. However, I do have several complaints. Before driving all the way from Virginia to Ohio, we agreed on an out-the-door price of $35,000. When I arrived, I was told the price had been increased by $500, and there was very little willingness to negotiate after the fact. That was frustrating, especially after making such a long trip based on a prior agreement. The vehicle itself was also disappointing at delivery. The Bronco was very dirty, had only about 10% oil life remaining, and was given to me with almost no gas in the tank. It also needs the window wipers replaced. When I brought this up, Hunter said he would provide a gas card, but I was only given $12, even though it takes roughly $60 to fill the tank. The listing said it had 55,000 thousand miles but when I arrived it has 57,500 thousand. While I'm happy with the Bronco itself and the staff was friendly, the pricing change, lack of vehicle prep, and minimal effort to make things right took away from what should have been an exciting purchase experience.

Our salesman was Will Dudley he was so nice and helpful. He did what we wanted him to do. It was…read morejust a good experience and they don't ride along when you test drive a car. I am very happy with the purchase.

Service people are all very helpful. The waiting lobby is…read morevery nice, all the comforts of home. I would recommend them!!!!

I like to periodically update this review to say:…read more Take your business elsewhere. Their sales people suck. They will say anything to get you to sign. Their financing people will keep you there after close for HOURS. They wasted my time - don't let them waste yours. (Their service department is good, though - but their sales can piss off, as well as their "customer service") Second Subaru I ever bought will be the LAST one I ever buy.

I recently bought a car from this dealership, and I'm really happy with it. It drives beautifully,…read moreand I got it at a great price. I'd definitely recommend it--the staff are truly honest and friendly.

Great, honest car lot. Everybody is extremely knowledgeable and straight forward. The whole…read moreexperience was easy. I'll buy again from this group.

Lots of variety when it comes to vehicles. Prices are decent, nothing over priced. The agent I…read moreworked with was super friendly and down to earth making my experience even more relaxing. It did take us a bit to figure out how to get into the dealership. Our gps mist of taken the day off. Once we got there the office vet nice and clean. They had the car I wanted to test drive ready to go. Very happy with my experience here.

Everyone here is so great! My husband and I felt like we were amongst friends! We are so happy with…read moreour vehicle and looking forward to doing more business in the future!

Truly one of the stand out dealerships in all of Ohio when it come to honesty and integrity * Corey…read moreimpressed me with his work ethics and his drive to take care of the customer * His great industrious and tenacious abilities shine through as he leads with his best to WoW the customer* The public depend on the salesman to give the customer a fair deal * Me and my Great Dane met with Corey and he promised us he would do his very best to see us through a auto deal * He did not let us down by spending countless hours making all the pieces fit together * I know he will do the same for you * This is what you can count on with Mr. Corey politeness, caring , compassionate and truthful * He is a stand up guy who drives the business the way it use to be; He follows through on every promise *He work for you while never giving up or wavering indecisively about what he needs to do to seal the deal * Corey should be acknowledged by Coughlin Ford for delivering the best in customer care * He is a real diamond in the rough * Go Scarlet and Grey O H I O Ali The Greatest Great Dane / BK Land

Gage at Pataskala Ford Service is the most disrespectful CSR he hung up on both myself and my son…read more(separate calls, he treats my son poorly because he is young -19, and I called him out for that weeks ago) - as I was saying he intentionally hung up on us both I was asking for recourse for a FOB for our the valves in our mustang that was lost while getting repairs (mind you it was there nearly 7 weeks for repairs- part issues... repeatedly). We absolutely left it in their custody and did not get it back. Instead of being willing to assist with the matter he made excuses. Even during the repair process he failed at keeping us informed did not return calls and ultimately is a poor example of what it means to "serve" customers. Lack of response, gaslighting, failure to return calls and even intentionally hanging up, (and I confirm it wasn't accidental.... I know the difference). Gage if you can't handle tough, reasonable questions that you ultimately create by not being adequate at your role, maybe a job that removes you from interactions with customers is best.

If you want to sell your car, I highly recommend checking with Legacy Automotive. They recently…read morepurchased my late model, low mileage sedan. Their price for my car met my expectation of its value, the process was fast, and the staff was professional.

I purchased my vehicle from them almost a year ago. They got me into a nice car at a payment that…read moreI could afford and the loan process was very easy. The loan itself was for 2 years which I totally happy with....not a 5 year loan and several thousand down on something with 150,000 plus miles like another place I looked into (see the ladies in the commercials) I have recommended them to several people and will continue to do so.

I had a great experience with Tanner. He was extremely knowledgeable. Made the process quick and…read moreeasy. He answered all questions and explained everything to me as the process went on. Highly recommend! Great experience and great customer service.

Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

Ashley I'm going to buy a car from them they have really good customer service I went there a while…read moreback and it was a good experienc awesome experience and the prices are great

I bought a 2007 Cadillac STS from this dealer. In the ad, it stated the car had a new timing chain…read moreand tensioners. The dealership verbally confirmed they had replaced these on the car prior to sale but couldn't find any documentation to prove it. I stupidly took their word for it and bought the car. HUGE mistake. It immediately had trouble running/starting. After getting warm and turning off, the car would NOT start. It was also running VERY rough. I took it to a ASE certified mechanic near my home who knew nothing about the timing chain situation. I told him the symptoms and he came back to me stating the engine was out of time and needed a timing chain replacement. Once I told him the timing chain had supposedly been replaced, he said the "screws on the timing chain have never been touched, it hasn't been replaced. You've been taken advantage of" word for word. After that, I contacted the dealership. Their response? Absolute disrespect. I'm yelled at and accused of lying about how much I've driven the car despite the sale paperwork and mechanics diagnosis showing a mild difference in mileage. I decide not to deal with them any more because they're impossible to communicate with. I decide I'll take it to a Cadillac dealer for another opinion. Their diagnosis is the exact same as the other mechanic except worse. The timing chain needs replaced (since they say "it's never been replaced"), the brakes need replaced, spark plugs need replaced, power steering is completely shot, and basically another $1,000 worth of work needs done to the car ON TOP OF the timing chain. Bottom line - STAY AWAY from this dealership! They're NOT honest!