My service advisor Luis Rolon was amazing. He was so helpful and knowledgeable. Cannot say enough…read morewonderful things about Luis. Tammy Ponder

I took my car a few times to the service area, the first time they said that they were behind but…read moreto bring it back the next day but earlier - so I did. I had a very good service advisor, Nicholas Koch - who walked me through just about everything. I waited in the room, and he came back to explain that I had a lot more issues and recalls and he said it would take longer. I said I didn't have time to wait, and I would make another appointment. He took the time to explain what was happening and said to ask for him when I returned, and they also have a van that can take me to and from if needed. I would try to ask for him, but it seemed that most of the service people are helpful.

One would think that being a female, an auto parts store would not excite me in the least. I find…read morethese stores very useful, convenient and necessary. I love looking around at all the different products these stores offer. I have used auto parts stores for many years. The employees are very knowledgeable, friendly and helpful. Please support your local auto parts store. Oh, by the way, one of the things they offer (for free) is installing a new car battery! They also do battery testing, read the codes on your check engine light for basic issues, check your alternator and starter, install new wiper blades and they have a Loan-A-Tool program. It's beginner-friendly and has a wide selection of automotive parts and guides to help first-timers. WOW!

I bought an oil filter for my car here 2 weeks ago, the young man at the register was very nice but…read moreit turned out he gave me the wrong filter. I didn't realize this until i got around to changing my 2 weeks later. I brought the filter back, there were 2 employees behind the counter, one was helping another customer, the second was a different young man who was looking at his phone and did not acknowledge me. The first employee noticed me and had to ask the young man to help me. The young man wore a name tag, "customer satisfaction specialist", which will become very ironic later. I explained to him that I needed to exchange the filter, as they gave me the wrong one last time. No apology. I did not have my receipt, but the filter was in its original box, with the shrink wrap still on the filter, and I had the cc I used to purchase it. He proceeded to tell me he could not find the sale and asked (3 times) if I was sure this was the right store. Then he asked to see my license and scanned it, he said a "no return" flag popped up and asked if I buy and return a lot of auto parts. I told him it was the first time ever, and reminded him I have the cc used (at this location) and that I would not be here, had I not been given the wrong part last time. I had to explain the story to him 3 different times and got the sense he was not listening. He still could not find the sale, but told me the correct part was $2 (yes 2 dollars) more. I asked if my inconvenience at having to come back, due to an error by the store, counted for anything. He just said nope...and then just kinda stood there like he's waiting for me to go away. Finally, he asked the other employee for help, his recap of the situation was that it looks like this was not bought here and the correct part costs more. I had to tell the 2nd employee what actually happened, for the 4th time now. The other employee went to find the right part while Mr. Customer Satisfaction kept looking at his phone. At that point I was visibly frustrated, not what i wanted to be doing on a Sunday AND Father's day. The other employee returned with the correct part and Mr. Customer Service decides to use his words again and say that I owe $2 more. The other employee hands me the part and says, "sorry, we will work this out internally". Mr. Customer Satisfaction goes back to his phone, no apology, no acknowledgement that he has no idea what he's doing and that he's basically getting paid to look at his phone. I live near this store and have always had a decent experience there but after this I will never return.

Typically they have or can get what you need…read more Unfortunately today the tire inflator was not in service.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I always get my batteries from Advanced Auto Parts!! They always have a super helpful staff!!…read more A day before my wife had to travel we discovered her battery was dead...I quickly called Advance Auto Parts to confirm they had a battery. The person that answered was super polite and knowledgeable. When I arrived they were ready for me!! They came outside with their cart, checked my battery to confirm it was the problem, and changed it out as a part of their service. In 20 minutes I was back home super happy with a reliable car and a three year warranty on the battery.

Fiance said to always go to this specific location because everyone is very friendly and helpful. A…read moreyear later, the statement still stands. Thanks Rimon for helping me put on my windshield wipers!

I love Britteny H! She is incredible. Helped me with about 4 things and had a smile the whole time…read more Store 9336- thank you Britteny!

Wow, such an amazing experience here!! The customer service and staff are on a whole nother…read morelevel!!! Every time I visit they always are so welcoming & friendly & are eager to help with my issues. Last time I was here, BRITTNEY, was soooo amazing!! She helped me locate what I needed and even provided guidance for my issue. FIVE STARS ALL AROUND!!!

Tucked behind some other service/repair shops, Phil is hard to find, but well worth the search…read more A neighbor recommended him when I was new to Florida. Probably the best recommendation anyone has ever given to me, since I would never have found him on my own, and probably would have passed him by just looking at the shop area - full of broken down cars. But those are cars brought to Phil by locals who know where to bring their car for great service at a reasonable price. Phil is one of the most honest repair people I've ever met, and quite an expert on cars. And I say that as the son of a Chevy dealer who knows all too well how many repair shops trick and cheat their customers.

Last of the true HONEST mechanics. Is he cheap. Well no. He…read moreis priced fair. AND he is real ad they are honest. No games, no flim flamming, no, bs. He has been around for sometime I hear so I see why. Would definitely recommend to all of my family and friends.

William and his guys are very knowledgeable, friendly and will take the extra time to explain…read morerepair issues and your alternatives. The car is ready when promised and the prices are very reasonable. Also, since I have moved away from the Orlando area, I have consulted with William about a peculiar problem with my S Type and he was helpful in assessing it, even when he had no economic interest in doing so. That is the kind of person he is and I most appreciated his help as my new local shop was not having much success helping me. Many thanks guys! Charles G. (Harrisonburg, VA)

I had to get my car towed there ( which I believe immediately gives any service shop the upper hand…read morebecause you're stuck). My 2002 SType Jag automatic, would not go out of park. They kept my car for two days and during that time, I called several times and left messages, none were answered or returned. They replaced the plastic shifter block that's under the shifter assembly with a metal one and charged me $569.00 . I asked for a discount for cash and William did give me 10% off , hence the two stars.. Two weeks later, my car got stuck in park again and thankfully I was able to shift it into drive but the car wouldn't go . I moved it over to 4th ( overdrive) and that's how I've been able to drive it thus far. I returned to All Jaguar to be unwelcomed by William the owner. Almost as though " oh great, what do you want" attitude. I informed them of my problem and they acted as though I can continue to drive this way? Really? I paid $$$ to fix this problem and it's not fixed. They casually advised me it could be several other things. Well, I have chalked this experience up to being severely ripped off, bad customer service and the problem still didn't get fixed. I will now have to pay again to have someone fix it correctly and honestly.