Picture this: checkout cowboy in a big Second Amendment hat, flipping through a binder from the Cold War to find a price. Five minutes later, I finally pay for my cast iron and he tells me to 'blame the governor' for sales tax. Bold strategy, considering sales tax has been around longer than both Newsom and his filing system. Politics with my skillet? Sir, the only thing outdated here is your math...and your customer service. read more

The owner is always very grouchy . He is almost insulting when he deals with his customers.

I stopped by this Ace Hardware to pick up a few items. I really want to support local businesses and this "Ace" Hardware seemed like a good place to go. The guy behind the counter was pleasant enough and showed me the aisles where I could find my supplies. He also assisted me in weighing some nails by the pound and packaging them for me. Overall, a decent store. Other customers were there as well, and they all seemed to know each other. Parking was a little hard to find, so I parked around the corner. The store seemed to have quite a bit of items and if I am in the area again, I would stop by. read more

Whitakers Hardware - Front of Whitaker Hardware, AKA Ace Hardware in Moorpark - Hardware Stores Near Me - Moorpark, California

At this point just turn it into a nice restaurant.. employees are rude/not helpful one place I won't be sad to see go when it closes down

Got what I needed, and I like the old school feel of the store, but I can see how people might find the employees to be a bit abrasive, though knowledgeable. read more

This is a run down, smelly old place. It might have what your looking for, but the rude staff will make you wish you never stepped foot in the place. The two old guys went off on the most idiotic rant I've ever heard. Telling me they hope the economy would tank so the construction project across the street wouldn't start. These guys hate customers, progress, nice people and probably their own miserable lives. Sounded to me like they hate America too and wasted my time with their petty rant. Do yourself a favor and shop at Lowes or the Home Depot instead. read more

I'm building something and needed a lamp cord. Rather than run to Lowe's, I figured I'd support a local business and went to Whitaker's Hardware on High Street. The guy helping me wasn't wearing a mask. I figured he forgot to put it on since there wasn't anyone else in the store at that moment. He pointed out what I needed and turned to help a customer who just walked in. I said "Don't forget your mask." He said "What about it?" I said, "You need to have a mask." He sarcastically responded, "Why?" Come on! Hundreds of people are dying every day in California and that's your attitude? You will NEVER have my business again! I've heard from my neighbors that this is nothing new. The city says they've spoken to the owner before. read more

Your typical Ace store. Lots of stuff for quick repairs around the house. They just might have what you need. My first stop before heading out to the big box store. Knowledgeable and friendly staff read more

Do not shop here!!! They are anti maskers and when I asked them why they said that they are "immune "from masks - they were rude and uncaring-I will never shop here again and recommend you do the same!!! read more

My wife went here the other day to ask for help and told me she was received with a very hostile attitude. I went back today. I have lived here about 10 years and try to support local business. Have been here a good number of times for small items. Each time have experienced mild attitude but never minded it. Today I go on and greeted by very sarcastic demeanor and rudeness by young guy. Owner ambles over and tells me he has never seen me in the store and essentially inviting me to leave. I was asking the store for a favor but young guy seemed uninterested in helping. I was very frustrated by the attitude and expressed same at which point the younger guy completely changed his demeanor and was super helpful and kind. But really. This place seems to have a business model that says "greet customer rudely, with disdain and hostility". Irony is that the store is almost always empty. Today was the last day I give my business to this place. read more

Awesome and clean local shop. Prices as good as Amazon, while supporting local business, and straight to the point employees that tell it how it is. read more

Very rude owner. Wasn't helpful at all. Like most of the reviews here, the owner isn't helpful and disrespectful to women. Why support a local business when they show no appreciation! Bad customer service shouldn't be rewarded. He's no comparison to his father, rip, and obviously is only there for the money. read more

Just left this store , they closed 1/2 hour early. I was a little upset as I checked their hours before I left home. I could see their hours posted on the front door as well which was puzzling. Was leaving but some sloppy looking bald guy came and opened the front door and said "What's your f@#$ing problem" and proceed to tell me off , flipped me off and said "I have never seen you here before and your not even supposed to be out right now" I guess he thinks he is in charge of my life and what I need. He is an @ss One thing is for sure I will never shop here again and will recommend no one else does either. Never have I been treated so rude , ever!! Lost my business for life and I live right down the street. I will be telling all my friends and neighbors to boycott this place........he is a joke!! read more

Never open,if you do shop there, beware the employees are rude. Best to go the extra mile to Home Depot

Do not shop here! The owner is so rude and does not care about the well being of his customers. I'm a big supporter of mom and pop shops but the arrogance and horrible attitude of this guy is off the charts! Treat your customers right, it shouldn't be that difficult. read more

Hmmm, trying to buy circuit breakers and turns into a conversation to tell me to go home and get one of of the panel, no, I know which one I need, thanks. Maybe I should of spent the $120 elsewhere? read more

An old time Ace Hardware store where the receipt you receive says, "Since 1926". I love going to old fashioned hardware stores, and this one is a fairly well organized store unlike its nearby cousin in Somis which is charming in its disorganization. The men at Whitaker are knowledgeable about their products so that if you explain your problem, they can figure out what tools or materials you will need to fix a hardware problem or to help actualize a home project. They even have an old fashioned cookery section where you can buy candy thermometers, cast iron skillets, etc. This place is much more interesting and helpful than going to Home Depot where many of the sales clerks only know how to stock their own section, but sometimes do have not clear ideas about how to use the product. Going into a dark room in back, there are 11 antlered head of deer hanging on the wall acting as though they are the silent, perpetual guards of this vintage hardware store. Definitely a good local store to patronize since you want to circulate money in the community to keep it vibrant unlike Walmart's where the money goes straight to headquarters in Arkansas. High Street is a charming little street full of the buildings of Old Town Moorpark, and it would be a shame if all the businesses shut down due to lack of local customer support since it is in the interest of the townspeople to have vibrant centers of local commerce. read more

I am amazed at the inventory at this little store. I would say that they have exactly what I need at least 9 out of 10 times. And since they offer assistance within 10 seconds of entering the store, I am in and out with 5 minutes. It takes at least four times as long at the larger stores. And since I live in Moorpark, I can make a round trip to the store and get what I need in 15 minutes compared to well over an hour going to Simi to the larger stores This level of knowledgable service is a rarity anymore. And their prices are reasonable. I highly recommend this hardware store over ANY of the others. Great job, guys!!! John A. Moorpark read more

I have shopped this hardware store over the past couple years since we bought a property in Moorpark. I believe in giving everyone a chance and I know we all have our bad days. I also believe in supporting our local small businesses but I will no longer spend my hard earned money at this store. All I've ever experienced from the staff is rudeness and hostility, especially from the young man behind the counter. If I ask a question or ask for help it's like I'm bothering them. I walk in with a smile and leave asking myself why I shop there. Never again. read more

When I built my house in Moorpark, this was the go-to hardware store for sure. But back then, it was run by the kind father, who ultimately went blind and passed away years ago. We miss him. The sons took over the store, and judging by their attitudes, hate working there. Since then, I thought maybe I did something wrong to have been treated like I was, but other people tell me the same - and the reviews here confirm it. They're just plain rude, "Customer no-service" defined! When they made a duplicate key for me - and it didn't work - I had to go back and ask for a do-over. The counter guy complained like it was my fault their machine was out of adjustment. Then he literally threw the new key across the counter at me. I'm not sure how the good reviews got here, perhaps friends or family. There are at least four other hardware stores within ten miles and I'd HAPPILY drive there for better selection and people who actually want my business. I'm NEVER going to Whitaker again! read more

Experience and knowledge are what you get at Whitaker Hardware. You won't find this kind of knowledge at a box store. They always help me find the right part or repair kit to fix plumbing issues. But more importantly they pass on important tips on the installation of these parts. This information has been invaluable and allowed me to complete the repairs without calling a plumber. This is my go-to hardware store, especially when I need a hard to find part or expert advice. It's been years since I've found this level of knowledge at a hardware store read more

Fail. On all levels. Fail. What a shame for Moorpark. Instead of representing our small town well we have a shop with terrible attitudes and just flat out rude treatment of paying customers. I was in there the other day and one guy was basically blaming another customer for not doing things right. Then a few days later I went to return a small drill bit I didn't need and I forgot the credit card needed for the return. Instead of "sorry, that's our policy,, how did everything else work out?" I got "it's $1.79, just throw it away." Thanks, jerk. Keep my money. Lose the rest of my business. For good. read more

Attempted to purchase several items on the shelf with price tags. Was told they were not for sale. Not sure how you can legally have items on the shelf but refuse to sell them. This may very well be racial bias on the part of the owner. Overheard them making fun of a different customer for calling them on the phone wanting to purchase something. "I'll bet they never show up to actually get it or if they do it will be in a Prius." Seriously? How is this a way to run a business. This Ace Hardware is basically a personal storage space for the owner. Nothing is for sale. They do not wish to actually assist customers. I've reported them to Ace corporate and the BBB. I'd suggest going to a different location. read more

I almost never write reviews, but this place is so terrible that I had to. DO NOT GO HERE. I worked at a hardware store in my 20s, so I'm familiar with what it takes to run a good hardware business and have really positive associations with them, especially the mom and pop variety. This is quite literally the only exception. This place literally sucks the joy out of you. The store is a mess, the staff is standoffish and rude, and the management is even worse. On a recent trip they were even nasty to my mom, which as a decent son means I will never step through their door again. Every time I've gone in I've been treated like something on the bottom of their shoe, and their poor unkempt selection doesn't even make it worth it. Shopping here is like waiting 3 hours for a pompous waiter to bring you the steak you ordered, and then receiving a tiny piece of burnt hamburger meat instead- you go in with good expectations, but it's a terrible experience that leaves you totally unsatisfied. I actually wanted to like this place and give it a chance, but I've had enough- I don't expect smiles and rainbows all the time, but I'm not going to pay a mediocre store to treat me and my loved ones like trash. I genuinely hope this place goes under so that a useful business run by someone with actual customer service skills can get the space. read more

My first visit here as I'm new to the area. A little bit of a cluster. This store has a great selection of items. Close to home and convenient. However the owner or whoever the guy that runs the register is not very friendly and rude. I'm sorry I had to ask you where something was located in your store. I see the other positive reviews and it's a bummer I couldn't have the same experience. With that bad attitude unfortunately I will not be going back. It's a bummer I have to support the big box stores just to avoid that kind of attitude. It has potential to be rated higher but due to my experience it is what it is. read more

Nope. Brought in a screw to try and size match the screwdriver head I needed. They were wrapped so I brought up a 1 and asked. Guy at the counter tried to tell me they'll all work, just some are narrower. I know dude. That's why I brought the screw. Got home, needed a 2. Went back. Second, older guy helped me this time with the exchange. Tried to talk me into buying two long screwdriver heads instead of the 2-pack of short because "the short ones are for drywall". Ummm no. I think these will work just fine. For anything I use that tool for. I gave it an "oh darn, I wish my strong husband were here to tell me what's right. But I think these will be just fine." -.- He tried to tell me I'd be coming back soon, to dissuade me from the sale item. If these screwdriver heads magically reject projects other than drywall, I'll be back for sure. I don't see how a $3 difference is worth ruining your cred with the ladies. read more

I chose to support a small business to buy a household product. Upon entering the store no employee was wearing a mask despite the fact it is a mandate in CA. I called the store back to ask him why they are not wearing masks and he stated,"We are so over masks!" This business demonstrates little respect for the health and wellbeing of the citizens of Moorepark. They place personal comfort over the safety of others. read more

This store provides knowledgeable help, worth paying the price but they actually undercharge for some items. They talked me about of buying stuff I couldn't actually be certain I could use and I will be back again. Big box stores sometimes take me a lot longer to find things and won't take the time to explain. Or to sell the value of quality like Whitaker does. My community needs a good store like this so I'm glad they are here. read more

Over the I put up with their unfriendliness and arrogance so I didn't have to make the trek to home depot. Yesterday I went in and none of the staff were wearing masks, when I asked why I was told they did not have to because this is America. Because they endanger my health, violate mandates and are still arrogant I will never shop there again. read more

These guys are the best. They have everything and are always super helpful. I'm so glad to have them in town, a true moorpark gem for so many years. Shop small business! read more

Whitaker's is one of those old-time hardware stores which carries a little bit of everything. Part gardening store, part hardware, part mercantile... If the world fell into chaos tomorrow and I needed supplies to survive & defend myself from hordes of zombies - this is where I'd go. The eclectic inventory is as entertaining as it is useful. The staff, while being helpful and extremely knowledgeable can be direct and short with customers. Fair warning... I only ding this awesome old-school store one star because if you actually work for a living, their hours are horrendous. They are simply always closed whenever I drive by after work or on Sundays. Sometimes they are even closed DURING their posted business hours. Bummer... read more

Conveniently located in Moorpark! I used to go to Do-It Center which was closed last year. Ever since I became Whitaker customer. This store is not big enough as Do-It Center. However, it can be a good alternative choice for my hardware needs. The staff is also very friendly. read more

All you need for a small town hardware store. They would be a five based upon the area if the staff was left pretentious and a little more attentive. I tend to feel very comfortable around tools and construction and find them to be less then helpful. However my wife went in and called them out on their behavior and now they are absolutely wonderful to her. Short answer great selection for a small town just call them out if they start condescending to you. read more

Every time I go in, I'm whisked away to my childhood, where most hardware stores were much like this one. The owner takes the time to explain the best way to complete your project. If you're looking for advice you can trust...this is the store for you! read more

Whitakers Hardware - Hardware Stores Near Me - Moorpark, California

Horrid customer service. My mom with sever asthma went to simply get some keys made and the owner himself flung keys at her when she was getting a asthmatic reaction. How you expect to own a small business with that kind of customer service is beyond me. All that for $5.00 worth of keys being made. No thank you. We'll be taking our business elsewhere. read more

We really want to support our Moopark High Street businesses, going out of our way to buy at our local Mom and Pop shops vs the Big Box stores. Unfortunately Whitaker Hardware just struck out on a third visit and is making it painful to support them. (Not to say that I hadn't had a successful visit prior, but going back and anticipating a good visit after three bad ones in a row, all separate in purpose, would be my stupidity). They repeatedly show little interest in customer experience or overall satisfaction. The younger staff are consistently rude/short in response, visibly ignore customers (ie. reading newspapers rather than inquiring about needs or helping), and the older gentleman acts as if there are no options to what he offers. In my last visit he stated that I couldn't buy an order elsewhere for less than advertised MSRP of $775. OK, so I asked him for details on the schedule etc for which he promised to call me back the next day. No follow up. I am not wasting any more time with him. I knew that I can buy elsewhere for less. The first alternate place I chose the next day provided much better service and is able to order/sell the same item for $600. The attitude at Whitaker seems to be arrogance and delusion that customers won't go elsewhere for some reason??? They don't realize that many customers are accommodating "them" to keep them in business. I've managed my schedule around their limited hours of operation, gone to them first even knowing there is a good chance they don't have what I need with their limited variety of supplies, and been willing to pay somewhat higher prices to keep their business alive. I have likely assumed wrongly that the "hardware" business is a struggle for Whitaker because of size and location. Now that I think about it, the only way they can get away with such poor attitudes and service is if they are making so much money, customer satisfaction isn't a factor. After the experience above, I had the opportunity to visit the new Tractor Supplies company in town, and although they didn't have every sprinkler item on my list, they were very pleasant and concerned about my wants and had better pricing than Whitaker. read more

Will not be shopping here again. Overheard an employee being extremely rude to a customer, and when I called later to report what I had seen, I was dismissed and hung up on. Not a business I will be supporting in the future. read more

I shop here because I want to support local stores. Depending on the day, the staff is very helpful. I would say it's the equivalent of asking your very formal uncle for advice. He's very busy and will make sure you know it. Everything you're asking him is a big inconvenience, but he'll still help you. This has been my experience with one of the older gentlemen at the store. The younger employee is helpful, but it's not like going to Home Depot where people are willing to help and troubleshoot your problem. It's true that I can get pretty much anything that I need from Amazon or another big box hardware store, but I'll keep coming back to get things quickly, without using up another Amazon box, and continue to invest in small businesses. read more

Great local hardware store with a super knowledgeable crew. They have a lot of hard to find items and you are not forced to buy in bulk.

The best hardware store I have ever been to. This is the real deal. They are affiliated with ACE but are also their own entity. These guys actually know what they are talking about. If you have been to Home Depot or Lowes or Do it center, you know that 90% of the time they haven't got a clue. And their prices are also very reasonable, which honestly I was very surprised. I have always experienced great customer service here and I have been here multiple times due to remodeling my house. No they are not going to offer you a hot beverage and some crumpets but this is a hardware store. They give you honest friendly advice and a great selection of products you wouldn't even think they had. Great place. read more