I dropped off a package Sunday afternoon and realized after they closed that I had accidentally put…read morethe wrong address on it. So my husband and I went back the next morning right before opening, hoping it was still there and not yet scanned. I spoke with Jose, who was opening the store, and asked if someone could check the back for my package. Instead of simply checking, he immediately got irritated and started arguing that there were "too many boxes" to go through. I explained that since it hadn't been scanned yet, it had to still be there and I needed to correct the address. After huffing and acting like it was a huge inconvenience, he finally went to look -- and found it almost instantly. For context: he opened the doors at 8:29 AM, and we were out by 8:36 AM. No other customers were waiting. There was no reason for the attitude. What bothered me even more was what I saw while he and another employee were searching. They weren't moving boxes carefully -- they were literally throwing them. Not sliding, not setting down... tossing them across the back room. So if you've ever wondered why your packages arrive damaged, I can tell you exactly why. I've spent a lot of money at this location over the years, but if they can't handle packages with care or speak to customers respectfully, I'll happily take my business somewhere else.

Absolutely terrible location, I ordered a $1000+ item from a seller in the Metroplex area and these…read morebozos decided to ship it without the power supply, then didn't bother to contact the shipper to let him know that they failed to ship a critical part which put him on the line for covering a $1000 chargeback. He had to make a special trip to retrieve the power supply and then they charged him again to ship that to me, and several days later (it was supposed to be delivered yesterday) it's still not arrived. I'm not sure if it's UPS or their fault, but given their previous incompetence with packing and shipping I'm inclined to believe it's on them for shipping it late. If you need something shipped correctly and on time, I would strongly suggest using another location and shipper.

Just snooty and not helpful. If you don't fit the mold of grandma sending a package they don't want…read moreto help you and ignore you. The prices for everything are we're just too high to justify bad service. I want to buy local, but when Target is cheaper AND more pleasant, I'll go there instead.

Loved this place! Everyone is very friendly here! Great place to mail and print labels .read more

Just needed a 6 page document scanned to email. Helped me immediately and did not charge me…read more Will-be sure to use them in the future. Small item but memorable.

The best UPS store in the area. The workers are extremely helpful, efficient and create a very…read morepositive experience. Thank you very much Hugh and Team!

Nick and Linda we're so kind and helpful. Nick went out of his way to accommodate my unique request…read moreand even showed me how to use the cut slicer after my print job. I feel like good customer service is few and far between And. He took such pride in his job and being helpful to me. I don't know if he's a manager, but he should be promoted if he is not! Employees like this don't come around every day and I hope FedEx is taking good care of him!

The store manager Scott was so friendly and helped me out exceptionally! I needed a print job and…read moreto mail something and he helped me with both and had such great customer service! Thanks Scott for taking my print job 5min before the store closed. I know I was cutting it close and you really made my evening by helping me out!

There's several places marked as Post Office and you show up and it's only a pick up place, or…read moreother issues, ect.. so I just wanted to share that this is an actual small post office at the end of the shopping strip. The doors make it look a little scary- but you walk in and you'll see a ton of PO Boxes and then you turn right and see the small little post office. The staff were really nice and I was in and out within 2 minutes. Overall great little hidden post office !

Very impressed by this location. I had occasion to visit the week before Christmas to send a…read morepackage The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating…read more My package contained custom-made clothing and gifts sent from Nigeria for my brother's wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck... and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck. To make matters worse, because my label was purchased through Shippo, communication and responsibility kept getting redirected elsewhere even though UPS was the company that physically lost the bag. The compensation offered was minimal and did not come close to reflecting the actual value or significance of what was lost. At some point, it felt less about genuinely helping locate the package and more about quickly closing out the claim and moving on. I understand situations like mine may fall into the "1%" of lost packages, but I truly hope UPS revisits how those rare situations are handled because customers deserve better communication, transparency, accountability, and actual support when something this important disappears after entering UPS custody. I honestly still hope the package somehow miraculously turns up one day.

FedEx as a whole has been circling the drain for years, but this Hub and Mesquite seem to be…read moreparticularly bad. I sent FedEx online the message below: If I could give you 0 stars, I would. The shipment I needed today was sent priority overnight as it is a refrigerated, time-sensitive $30,000+ medication. Since tomorrow is Christmas, and you won't be delivering, if it does not arrive to be refrigerated by close of business tonight--which I do not have great faith in occurring--I will have to reschedule a multi-hour very crucial neurological treatment that has to be scheduled months in advance. Not receiving this treatment presents life-threatening issues. The agent who opened the ticket was snippy and condescending. He actually had the audacity to blame the shipper for not binding the 3 packages under the master tracking number together when I mentioned that I'd only received 1 of 3 boxes on the shipment. I did not appreciate that at all. I worked handling and arranging the shipping and logistics of highly sensitive and confidential documents for government and medical investigations of a Fortune 250 company for 20 years. Often times this included transport of thousands of boxes cross country. So you'll no doubt understand why such a cavalier attitude, incomplete response, and then closing my ticket when there hasn't even been resolution as FedEx has not yet even fulfilled its obligation and delivered my medication is unfathomable and completely mind-boggling to me. I have also notified the shipper of these egregiously unacceptable and disturbing events in hopes that eventually it may help prevent such occurrences in the future...because sadly this hasn't been an isolated incident for my family in dealing with FedEx.

The Agents there used to be friendly and outgoing. Lately I have had to deal with this less than…read morefriendly lady with the grey hair. I will find the FedEx drop points from now on. FedEx needs to realize how some of their associates come off as negatively.

I had the best experience getting a mailbox here! Steve was beyond helpful and took the time to…read moreanswer all of my questions. He made me feel so comfortable with the whole process and provided top-tier customer service. If you're looking for a secure spot for your mail and packages in Lakewood, this is the spot.. kudos to Steve

First time stopping by and unfortunately was disappointed to hear he already "closed the register"…read more~4 minutes before closing time and asked me to come back tomorrow instead. I know I should have made it in earlier because he certainly deserves to go home on time! But, a little odd to close up shop before published closing time while still having the "open" sign displayed at the entrance. He was perfectly kind and professional nonetheless.

Great customer service. Makes sure your mail gets scanned before being sent out. Pricing is good as…read morewell.

I've been coming here for 11 years. There is not a better place to mail packages , but stamps and…read moreget greeted with a smile. They are glad to see you. You are treated like family. What more could you ask for. I left the post office due to the long wait and poor customer service and angry service people. Thank you The Postal Depot. Keep up the great customer service.

Rap music blasting with derogartoy words. Young man acted like he did not see or hear me at the…read morecounter. I ask him to make 1 black/white copy and he quoted $3.00.. When I asked why it was so much, he stated supply and demand, no one in this neighborhood has printers! This is also a FedEx service location, sad. Totally ridiculous, will never go back there.

Had to return a stroller there, process was super easy and staff was so friendly! He didn't mind…read morehelping me grab it from my car, and took care of it from there. Great customer service!