The question begs to be asked of Yelp.... why aren't unfavorable reviews factored into an overall…read morerating? By not including any less than complimentary comments a clear picture is not being presented. My mother (and my father until his passing) lived in the Seasons community for 11 years - 9 years at Seasons and 2 years at Courtyard. The years in independent living was tolerable - Courtyard, not so much. The lack of staffing, particularly at night, was very concerning. When you have one nurse on duty and a scattering of aides handling 3 floors of elderly residents, this is makes for a less than ideal assisted living arrangement. Care conferences were never held, repairs requested for her apartment (broken tile in bathroom - possible trip hazard), thorough apartment cleaning as stipulated in lease agreement each took over a year to achieve. Other than an ideal location there is nothing ideal about Courtyard. My mother at age 96 passed away recently and no one in the management of Senior Lifestyle had the humanity to even utter condolences to our family. Concerns regarding the facility were also voiced to the President of Senior Lifestyle in their Chicago headquarters and has also been completely ignored. Would NOT recommend this facility to any family looking for an assisted living facility.

My family was very pleased with my dear mother's stay at Seasons for short term rehab.  From the…read moremoment she arrived until she was discharged, she was treated with the highest level of professionalism and compassionate care.  The facility is very nice, very clean, safe, and we felt very safe with the covid protocol that was in place.  Her room was lovely and everyone was very accommodating and responsive.  All of the staff/administration were very helpful, approachable, knowledgeable, kind, considerate, and went above the call of duty to make my mother's stay a great experience.  We appreciated the friendly and hard working housekeeping staff, food staff, and all of the workers whom we encountered from day to day!  The food was good/prepared well and extra care was taken to ensure I was served meals with regard to my nutrition restrictions.  Heartfelt and special thanks to the Therapy Dept., Nursing Staff/Medical Team and the Social Worker!  They worked tirelessly to provide the highest level of care that we have received anywhere and it was absolutely the primary reason for such a great and successful outcome.  We would highly recommend Seasons to any family looking for great, quality care!

I have lived at The Kenwood for 3 years. I love my apartment the varied activities and I have…read moreenjoyed lots of new friendships

Bad. Just bad. Bad food. Bad care. My dad did a 3 month respite stay in assisted living…read more I once asked a resident what they thought of the food, and this wealthy looking Indian hill looking woman stuck her finger in her open mouth to imply gagging - saying it was so gross. It was expensive too - a lot of people not getting what they paid for. The nursing care was just horrible. Check out: Marjorie P Lee, Maple Knoll, Twin Lakes Dupree, or Ohio Living Llandfair

It is important to realize the $$$$$ monthly fee is Room & Board cost, any additional care is at…read moreextra monthly cost. January 1, 2024 a fee per resident is an additional cost of $250. monthly if additional care is not needed, this is a penalty for being independent at a cost of $3000. a year. A couple penalty cost is $6000. per year. The food service is inconsistent food quality, mostly poor, the table service poor except for a few caring servers. Had concerns about a resident with swallowing issues, his meal is mostly soft eggs for swallowing, frequently the eggs are overcooked and if eaten could cause aspiration into his lungs. He has lived there over a year, Nursing has hopefully intervened. I moved to a condo after my wife passed in Hosice.

Beautiful brand new facility in the heart of Madeira. Unfortunately they where not prepared to…read moreopen. They have an inadequate staff hired that come an go before you can even get to know them. Memory care is simply just an assisted living space. None of the aides trained in memory care, altzhteimer or dementia. Most don't even know what that means. They say they offer a BBT memory program for there residence but the room for it is empty. The residence boxes are empty. It has never been used for my parent. The staff are full of excuses for the terrible care. They are quick to fire a staff member instead of putting protocol in place for them to follow and then replace them the next day with another person not trained. The management is horrible. Please do not put your love one in memory care at Traditions on Camargo.

Tulip T. summed up this facility perfectly. This facility falls short in so many areas. High…read morestaff turnover, poor personal hygiene resident care, inadequate housekeeping, low quality food, long call button response, and the list goes on. My then 84 year old mother was very unhappy here and felt neglected. Look elsewhere for the care of your loved ones if at all possible.

We placed our 92 year old mother here when it was Brookdale which changed to Amber Park, and is now…read moreElmcroft. All corporate does is change the name with all the same old problems of expensive, inadequate, neglectful care when so much is promised for your loved one when you sign the dotted line. Some nurses and aides are suited for working with the elderly but by far the majority should be working at McDonalds. Services we paid for such as showers, cleaning, bathroom assistance simply were not provided and many times my mother was simply "forgotten" to be taken to her meals in her wheelchair The turnover of all positions from ineffective administration to aides is scary without proper training or accountability. Try to find care elsewhere if possible so you too won't be frustrated and disappointed with this facility.

I have never been so thankful as I have been with Queen City Hospice, aka QCH, and their Head RN…read morePaul Johnson, and Paul's team of amazing caregivers. I have benefited from other hospice organizations for other family members and after experiencing QCH I will ALWAYS choose them from now on!! Here is why... I wanted in-HOME care for my mother who had lung cancer that spread to the brain. She was a smoker of 53 years. In the past, we had used another hospice company with in-FACILITY care for my father who had oral cancer, lost his jaw, and was bleeding consistently from his trachea implant. This in-FACILITY care was good. When we used the same company for in-HOME care for my mother, the care was less than desirable. That was when I realized that Queen City Hospice was a true GEM!!! All elder care IS NOT equal!!! While the other facility had visited our home in the days beforehand, I still did not have the needed equipment or actual physical support. On a surprise Saturday morning, my mother drastically declined, falling while trying to walk. As I was trying to help my mother get up to a safe place and tending to my 2 year old son screaming at my leg, I called the our original hospice in a panic, needing serious help from an aid. I was told that aids do not work on the weekend. I wish I had known this point and understood what that really meant in practice, not just theory. The reality meant- I was totally on my own for the weekends, including the soon emerging emergency on my hands. Luckily, a neighbor recommended Queen City Hospice, I called, and without delay they came to the rescue!! Within hours of a phone call we had transferred hospice centers, we had oxygen, a hospital bed, bedside commode, medicine, a nebulizer, and 24 hour--round-the-clock care so I could rest amongst other benefits. The QCH nurses and staff were AMAZING!!! It was like having family here in a strange city. They were there to listen when I needed to talk, and stayed out of the way when I did not. Everyone was super experienced and knowledgeable. I have never experienced such love, concern, care, and beautiful compassion like I did from Paul and his team. My mother died in my arms 48 hours later. Thankfully the nurse at the bedside prepped me for everything that was happening. I really felt she passed without pain and in peace like she always wanted. For a brief moment, neither one of us felt fear and we were able to focus on our bond, our relationship, all because of the incredible care of Queen City Hospice!

From the owner: Queen City Homecare is a fully equipped and insured home care agency located in the Greater…read moreCincinnati region ready to attend to your unique needs.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.