Lukas was my guy initially, and now I have Chase. I receive notification before he comes out, and…read morea note from hen he's finished. I looked at a lot of pest services, and Truly Nolan has it all for decent prices! Great company! I have the Elite Four Seasons Package

Where do I start... Just go somewhere else…read more 1. I should have known the company was shady when they came out to give me an inspection, gave me a coupon and then at the actual contract signing they didn't want to honor that coupon. I did get my way with the coupon on "total cost" but I didn't realize they went and changed the cost of "continuing coverage inspection" for the next year by the coupon amount. 2. I went over ALL the details I could with my limited knowledge of termite control with the technician before he even started. He assured me he had the contract with the details and that he would do the job as promised. Wrong. I didn't think I had to watch the technician like a hawk, but apparently I should have. He didn't trench the entire back side of my house!! How does that even happen? Apparently because he didn't know if with the porch that spans the entire back of the house needed to be drilled into or just trenched around. I wish I would have inspected all the work BEFORE I let him leave because I now have to take another half day off work to have this done. 3. In the package I was supposed to get, the technician was ALSO supposed to spray inside the house and attic. The did do some of the walls inside but he didn't do the attic. Again, I didn't think I had to constantly monitor all the application, but apparently I needed to have my own checklist that I went over at the end. Overall, terrible communication between reps (like the worst I have ever seen with a company that had graphs and the package details drawn out for each other). Also, I had to ask for management to contact me after I immediately contacted the regional office when I realized the job wasn't done and after the technician called me the following week to try to come back to do the job again. I'm honestly not sure if they even applied the termite pesticide around the full exterior of my house and this has left a VERY bad taste in my mouth. **extra information- my local pest control company charges me $125 less a quarter for routine pest control. Absolutely mind blowing that there is that big of a difference between the cost that actually would give me less pest coverage.

great company..Joel Morris is fantastic technician...amazing customer service! Javier did a great…read morejob at my elderly relatives house---not an easy home to treat due to foliage.

Went through process of getting a quote, quote was provided and availability was requested. Once a…read moredate was decided we were then told that we were outside of the service area.

Erik arrived 10 minutes early, walked through the process and explained their services in plain…read morelanguage. We're super happy with the services rendered -- ant, hornet's nests, rat control -- and signed up for an annual contract right away. An absolute AAA service and superb professionalism.

We contacted this company for fleas in our home. It was the most unprofessional service we have…read moreever experienced. Erik argued with me constantly, telling me what I was seeing wasn't fleas(we had two types of fleas in our home--sticktight fleas and fleas from a wild bird nest our dogs had gotten into). When I asked him why I was still seeing fleas after he treated, he informed me by law he wasn't allowed to come back out and treat for 2 weeks. We eventually called someone else out(after our flea problem had gotten much worse), who informed us whatever he sprayed in our home wasn't even the right stuff for fleas, and the two week thing was a lie. So between the gaslighting me, awful service, and the tension he caused between me and my spouse I would not recommend using this company. The new guy I had come out told us we were the second customer he had gotten from this company that week for awful service, if that tells you anything. As for value, it was a complete waste of money, and I have no idea what this guy even sprayed in my home. Steer clear of this company!

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

Brad is amazing! After countless nights of hearing a family of birds in the wall, ducking and…read morerunning to avoid the tons of wasps outside and the colony of ants that apparently love the smell of my lavender lattes, Brad completely brought life back to normal. Admin/Setup: Brad explained the process, pricing and was very patient while I asked close to a hundred questions. He calmed the situation and made me feel reassured that I contacted the right company. Facilitation: Now normally Brad isn't in the field but was able to actually treat the nests of birds, wasps, and ants. Always professional and knowledgeable!

one of the best pest control companies around. nicest technicians, very very nice owner, and…read moreaffordable. scheduling is no issue either, get on the schedule within 3 days! highly recommend!!

Ivy Green has been my pest control service since early 2020. Service is great and no issues with…read moreunwanted pests. I highly recommend Ivy Green Pest Control! And their customer service is second to none! Mandy is the best!

Mandy is a great face of this company she listens she understood she was courteous. She laughed and…read morevery kind so I would do business with these guys any day.

I will never use this company again. ( orkin) Waited 2 hours for the tech to come NO…read moreSHOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He calls me at 7pm to let me know we was running late and was not coming. Should have called earlier to let me know. That messed up my whole day. Never contact myself or my husband again. Terrible way to do business. My appointment was between 4pm to 6pm. Mary H.

Supervisor Eugene Simien and Field Technician Oscar both lied to my face stating there is no…read morecontract and that I can cancel at anytime. Once I read the agreement I found that I could not cancel and I asked right before they began servicing the property and they finally admitted after several back and fourth questions; that I cannot in fact cancel service within the first year. They are misleading potential customers and falsifying the legally binding terms of the agreement. Also they would not allow me to decline servicing the premises without the property owner being on site. They also said they do not caulk or seal to prevent bugs even though the representative over the phone stated that they did offer and include this service and even the introductory video said they would caulk and seal where needed. Without even inspecting the property the field technician Oscar immediately said they do not do that. I feel that I was mislead by Orkin, lied to by the supervisor, and the only reason I was not stuck in this agreement is that I actually read the terms versus going off of their word. This company is extremely fraudulent and misleading and we now understand how and why your rates are so competitive, you lie to trap customers into an agreement and then do not fulfill the terms or expectations of said agreement. Not a company I would do business with.

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).