Jessica Aims handled my recent remodel with personal and expert attention to every detail. She understands that my mid-century modern home in Raleigh designed by a modernist architect requires a high level of knowledge about design and function. She brings these values to every project. I felt so secure making big decisions with her guidance and together we are making my home shine again. read more

Wonderful local business! I would highly recommend them for anything related to kitchen and bath. Their prices are very fair and their employees are very helpful and knowledgeable, especially Kevin and Rachel. Definitely have earned my repeat business! read more

I've been to Wilkinson's several times over the course of the 23 years we have owned our home. Each and every time I am struck with their friendliness and professionalism. This is a family owned company and they make their customers feel like family as well. Just today I stopped by to find replacement faucets for a bathroom. I stopped in with no appointment and was treated with the utmost courtesy (you know other places snub you if you come in without an appointment..). Dottie Tolson was super friendly and helpful and found a product that was both reasonably priced and in stock. She was interested in finding what was best for me...not what what was the most expensive. When I went to pay, I realized I did not have my credit card. She sent me home with the faucets and told me to just call in my number when I got home. That's the kind of service that will keep me coming back--and making me want to write a review! read more

Wilkinson's has a fantastic range of products at all price points. I have worked with Lori for many years. She takes time with me in the showroom and directs me to products in my budget. She also sends emails and product links to view. read more

Sue and Paul at Wilkinson were very helpful to us with our kitchen remodel. Paul spent over an hour on the phone with me talking through all the exhaust options we had. Sue helped us pick out the perfect sink and faucets. The prices were better than the same model at other stores (even when on sale). The pieces came in before they were due, and Wilkinson even stored them until we were ready without a fee. Fantastic service! read more

Worked with this vendor by the choice of a contractor who managed our kitchen remodel. Found prices high and selection only fair. Sink we purchased was delivered dented; replacement was done without complaint, but took a few weeks, delaying the project. When I needed replacement bulbs for a kitchen range hood/fan that we purchased for a fair amount of cash, I was unable to get any help from Wilkensons. They said they would check with their supplier and call me back, but no one ever did. I eventually bought them directly from the manufacturer as a very high price. This place seems set up for wholesale clients or very high end work. Not consumer friendly for me. read more

I had a wonderful experience buying a Bluestar range and wall oven in a custom color from Wilkinson. Paul Martens my sales person was the most knowledgeable person I have ever met on the topic. He walked me through the pros and cons of each brand and made sure I knew the trade offs I was making. I ended up with EXACTLY what I wanted and Paul checked in and made sure I was happy and offered ongoing assistance. I cannot imagine a better experience. Highly, highly recommended. read more

Purchase of $11K worth of highest end appliances one of which was a total lemon product, company unwilling to exchange or replace or refund. We bought $11K worth of highest end appliances 2012 from Wilkkinsons for our custom home. They sold them to us with utmost sincerity and we thought hey they'll stand behind us if anything should not work. (Capital cooking range, Miele DW, frigidaire Freezer, Fridge and Oven/Micro). Of all 5 appliances ONE of these: Frigidaire Freezer has been a complete bust - within first year needed servicing for leaking fluid, bad pipe, bad circulation. Warranty covers this. We report it saying hey thats a lot of service issues within first year, this is a faulty unit, (confirmed by the serviceperson as a lemon) and requested them to replace it. No they said, its within warrranty its normal to give Frigidaire a chance to fix it. This is after we told them we had to throw out $300 worth of frozen foods EACH SERVICE VISIT (it had rotted before they could come out to fix) thats $600 worth of tangible damage and here's the most horrifying part: HAD TO THROW BREAST MILK FOR AN INFANT bc freezer broke down. INHUMANE AND AWFUL AND HORRIFYING. NO TANGIBLE COST TO THIS. They didn't care, no sympathy just passed it onto being Frigidaire's problem. Next year 2 service calls, one for a power failure and another due to leaking fluid again. Frigiadire keeps saying we'll fix it and they do, until the next time something else breaks. I JUST WANT A NEW UNIT THAT DOESNT NEED FIXING EVERY 6 MONTHS. I DIDNT BUY IT FROM FRIGIDAIRE I BOUGHT IT FROM YOU WILKINSON so I think YOU should replace the unit you sold me. Here is the final response I received after multiple phone calls emails to their CEO and Sales person: We have discussed this situation at length. We believe that Electrolux/Frigidaire has provided you with appropriate service and has handled the issues in a timely matter. The latest issue was unfortunately caused by external cause and not a product failure. Even in this situation we believe Electrolux/Frigidaire has responded with an appropriate solution, even though failure due to power outage is outside of the scope of the warranty. We at Wilkinson certainly empathize with the situation, but with the knowledge of what Electrolux/Frigidaire has done to date, we have decided to not replace the unit at this point. BOTTOM LINE: I expected highest level of customer service and if I'm saying within first year of purchasing a product hey Im not happy, replace it, YOU NEED TO HABE INTEGRITY TO REPLACE IT. PERIOD. How many new mothers would tolerate OUTRAGE of throwing their precious breast milk out bc a high end freezer isn't doing its job??? Pathetic and SHAME ON YOU WILKINSON for not taking this more seriously and saying hey even though Frigiadire has washed its hands off you, since you walked into OUR store, WE will take responsibility and make you happy. Disappointing and horrifying. What kind of power do you have with maufacuterers if you just say ooops its not in our control, at least they are servicing your faulty product???? AT LEAST??? I've paid full price for that same faulty product, I've paid for a service warranty, ITS NOT FREE. They are not doing me a favor. AND NO UNIT NO MATTER WHAT SHOULD HAVE 6 SERVICE CALLS IN SPAN OF 2 YEARS. We have been patient and happy with ALL our appliances and reasonable in our requests. Get us a new unit that doesn't keep needing repair/service. DO THE RIGHT THING. HAVE SOME INTEGRITY and stand behind your products. WILKINSON doesn't give a damn once a customer has signed the credit card and walked out the door. STAY AWAY FROM EVER BUYING ANYTHING FROM THIS COMPANY. Goto Fergusons. Goto manufacturer directly. Having a posh showroom and no integrity to stand behind a product and replace it if customer is not happy for WHATEVER reason is what keeps companies going. Learn something and do the right thing. TODAY IS SEPT 2014 - still no freezer replacement for an issue that started SEPTEMBER 2012. read more

Everyone here is friendly and so willing to help. Richard made it happen!! Emily offered expert guidance and advice. Made the whole process which can easily be overwhelming so easy. Everything is installed now and I couldn't be happier with my selections. read more

Kudos to Emily for exceptional customer service! I ordered some items from Wilkinson and was expecting delivery today. She called to report their inventory tracking showed one item was in stock but it wasn't. She offered two solutions, at Wilkonson's expense, to insure my expectations were met. I haven't encountered such wonderful customer-focused service in a long time!!! read more

Corey at Wilkinson Raleigh was very helpful in selecting new faucet with matching towel rack and toilet paper holder for bathroom. Arrived very quickly. read more

Lori did a great job in helping us with fixtures for our new house. Wilkinson has a very good selection to choose from. Highly recommend them and Lori Rowe. read more

I recently purchased a new tankless water heater. Old electric water heater not working daily. Spoke to Richard, Wow, was he helpful. They have 3 plumbed in tankless water heater on their classroom. Richard took a lot of time to show me better and cost effective ways to install it myself. His tips saved me time any money. I have done a lot of research on the tankless system. This is a cost savings way to reduce utility bills. I am not politically correct or a tree hugging hippie. This is just commen sence. My electric went from $100 to $54. At this rate the new tankless water heater will pay for itself in 3 years. In short, 2 thumbs-up. read more