If I could I would give Willard Automotive in Grapevine zero stars--because that's exactly what they deserve. After a simple repair job went nowhere, I was left with a broken vehicle, a bill, and ongoing harassment from owner Luke Younger. Instead of owning up to their mistakes, Luke Younger has called me multiple times, leaving aggressive, argumentative voicemails. He refuses to acknowledge the problem, won't issue a refund, and tries to intimidate customers into silence. Completely unprofessional. I've already contacted my attorney. If a full refund isn't processed immediately, I will file a lawsuit for deceptive business practices and emotional distress. BBB complaint and credit-card chargeback are already in motion. Stay far away from Willard Automotive and Luke Younger. They don't fix cars--they break trust, waste your money, and harass you when you fight back. Go anywhere else. read more

I recently took my car to Willard Auto Grapevine for what should have been a straightforward repair, but it turned into a frustrating nightmare of repeated failures, and zero accountability. As a new shop, they clearly lack the experience and proper diagnostic tools to handle even basic issues reliably. Here's what happened: Initial Visit: They ran a diagnostic, explained the supposed fix, and completed the repairs. I was assured everything was good to go. Same-Day Failure: The issue persisted immediately after I left. I returned, and they "re-performed the work." Left again... problem still there. Day 2 Return: Back for the second time. The mechanic admitted uncertainty but spent a few hours tinkering. They called to say it was "definitely fixed this time" and invited me to return if issues arose. Spoiler: They did. Day 3 (Third Return): Issue back the very next day. After hours of waiting, the mechanic was completely clueless. They threw out a vague "something wrong" diagnosis with no recommended fix, no explanation, and no plan. Just guesswork from an unqualified tech. Four trips over two weeks , endless waiting, and my money down the drain for zero resolution. This isn't a repair shop--it's a guessing game run by shade-tree mechanics who don't invest in real technology for accurate diagnostics. Bottom Line: Do NOT go here. Save your time, money, and sanity by choosing a reputable, experienced shop with proven tools and expertise. I'm currently disputing the charges for a full refund, but it's been an uphill battle. Then the Harassment Began: Luke Younger, listed owner, has called and left multiple aggressive voicemails arguing with me, defending the shoddy work, and refusing to process a refund. Extremely unprofessional. No apology--just intimidation tactics. I've saved every message as evidence. I've already retained an attorney. If a full refund isn't issued immediately, I will file a lawsuit for deceptive trade practices, breach of contract, and emotional distress. BBB complaint and credit-card dispute already in progress. Final Warning: Avoid Willard Automotive and Luke Younger at all costs. They break your car, take your money, and harass you when you complain. Go to a real shop with certified techs and actual accountability. read more

TRUSTWORTHY SHOP FOR WOMEN My son recently had his heart set on an older, used truck. We were hesitant to even consider it because of the potential money pit some used vehicles can be and the fact that many dealerships make temporary fixes to hide serious issues. We took the truck to Willard Automotive for a pre-purchase inspection and diagnostic. At some point, every tech and every staff member stopped and contributed to the assessment. I felt very comfortable asking questions and appreciated the direct, honest answers. Jan even took the time to send an itemized cost breakdown for all immediate and future maintenance needs. (No sticker shock here, either.) We left feeling confident about our decision to move forward on the truck and relieved to have a comprehensive understanding of what we were purchasing. As a mom with zero knowledge about cars, I have had too many experiences being misinformed by auto repair shops at my considerable expense and stress. Not the case at Willard. They were very honest and beyond helpful when it came to providing direct and informative answers to my questions. They are a BUSY shop but they never made me feel rushed or dumb. Each person took an interest in truly helping us and then discussing solutions with us until we were satisfied. The guys at Willard are a great team and have high standards for customer service. I will forever be a loyal customer. PS Don't miss a petting session with their sweet office dog while you wait! read more

Needed my car in and out in one day. Jan and Brittain took care of me and provided excellent customer service. They were transparent, easy to work with, and their pricing was fair considering what I asked for. I enjoyed the positive vibe of the shop. In my opinion, it is always a good thing when staff are laughing and smiling in the morning when you walk in. That's how you know you have real people working on your car. Would recommend read more

Extremely confrontational. Called me names within two minutes. Very insecure Mechanic. Stay clear from this guy.

I have nothing but good things to say about Willard Automotive in Lewisville. I own a 1983 C10 that needed some work to be done on it. I am extremely picky on who works on my truck due to bad service from a different company. I have heard a lot of happy customers and others that only go to Willard for work on their Classic and modern vehicles. I really wish I knew a long time ago about Willard Automotive. They were very patient talking to me about all the issues that I had with my truck and gave me suggestions. This was my first visit but I felt welcome in the shop and could tell they take great pride in their work. I wish more automotive places were like Willard Automotives. If your looking for a reliable, dependable, honest, and takes pride in the work look no further. Willard Automotive will always be my only option from here on out. Thank you Judy,John and all the employees for such a great experience. Will be seeing yall again soon. read more

Willard Automotive - Best Automotive repair in Lewisville. Thank you - Auto Repair Near Me - Lewisville, Texas

This place was fantastic! Wonderful customer service, they tried to get my vehicle back to me as quickly as possible, they did the work I asked and all for a good price! I highly recommend. read more

Great place to go. Great mechanics at Willard's.They know there stuff. I have Six cars and I wouldn't go any place else. They keep the price down and do only what is needed. I have been to other shops and wasted a lot of money. Not at Willard Automotive. Thank You for the great Service Steve read more

My husband recently took my dad's truck to have it worked on. It's only had one owner and that was my daddy. He always told me he would give it to me if he ever bought another truck. You see, when it was brand new, I took my drivers test and got my license in that truck. Daddy had bought other cars as second vehicles but always kept his truck! In August of 2013, daddy decided it was time to get a new truck and I brought the old pick up home with me. Fast forward to feb 2020. Daddy came up to stay for a few weeks as he's always done every year before, his home was in San Antonio. While here, he got to check out his old truck again. He was so happy we were taking care of it. He was wanting to help us get it fixed up and painted. We told him slowly but surely it was getting done. He would tell us things about the truck, where the rails came from .. about the neat side storage tool compartment. He still loved that truck ! My father was here for an extension because of covid and I'm glad he was, because while here he passed away from congestive heart failure. Our war hero had passed on. My husband decided we just need to go ahead and find a trustworthy place to finally start working on dads truck. I was so scared to trust any shop with that truck. He assured me that he had research and asked around. Willards was recommended by another place we trust Bare Bones. Well, let me tell you they kept that truck for a few days and I was pacing the floor until we got it back! It was amazing. Those people at Willards, they went above and beyond. My husband, Danny told me to come out and listen to the sound when it starts up!!! Look under the hood, look under the body... look! The mechanic, heard about my dad being a veteran and he just wanted to really take care and make sure the job was done right and then some! I cried. For these people... from the owner down to the person that locks down that shop at night... to take special care of that truck... you have no idea!!!! I wish you could have met daddy and he could have seen all the work you did(that you didn't have to do)...! They sanded off rust.. repainted ... reinforced things and fixed little things...(no charge, just because the little things needed to be done)! Who does that these days?! Well all the people do at this great business! We will be calling them because aside from taking great care they were honest . My husband asked well what about this... no that's fine. What about this ... it's clean and will last another two years. They could have just kept adding to the bill! They didn't . We are customers for life! Thank you so very much! Outstanding service with lots of heart! The truck sounds amazing! read more

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Great shop to diagnose your problems and fix them if you would like to do so. Check out Willard Automotive for your classic trucks and cars needs. read more

I can't thank Oneika, Judy and Peyton enough for their excellent, friendly and on time service. I had them replace the shock absorbers on my 2014 Nissan Frontier. I made an appointment, they got me in on time and finished on time. Fair price, great service. I couldn't ask for anything more. They have my business from now on. No need to look any further than Willard. Thank you. read more

This is the most honest and reputable auto repair business I have ever experienced. If you are looking for honorable and good people you will not be disappointed. They keep my 67 Mustang running in top shape. John and his team are exceptional in every way. I only wish I could give 6 stars. They understand classic cars better than anyone in the metroplex. read more

Willard Automotive - Mustang - Auto Repair Near Me - Lewisville, Texas

I paid just to get my car even more messed up by the mechanic in the glasses and told me to get parts I didn't need replaced ‍. The boss literally told me I was "bitching" at her in front of her workers and my friend. I was never once rude so that was very unprofessional. Tells me she's better at finding cheaper parts than me when it's the same dealership parts online Before I left to pay, I asked the front desk to explain what got done and the prices. I get yelled at. Wasted a lot of money to only get an oil change done. read more

Judy answers the calls and makes the appointments.... very friendly and she knows cars. Took my 06 Dodge Caravan in because of check engine light being on. (You know it could get expensive real fast at a crooked repair shop...) Not so here! They were quick to call and tell me good news of it being a $100 part and got me on my way again! They are all nice and chill people there, no hustle and pressure! Will be using them as my go to on the van from now on! Thank you guys! read more

They misdiagnosed my truck and wanted to replace the engine. All the truck needed was replacement lifter springs, but wanted $2000 to tell me why compression was low. read more

They put both gaskets from an exhaust manifold kit on ONE SIDE when attempting to repair an exhaust leak on my Cutlass. Not surprisingly, the manifold began to leak again. I had another shop check it out an they discovered the double gasket problem. John at Willards informed me he would not do anything about it (all I was asking for was in shop credit) b/c I took it to another shop. So, this was my fault it seems. After spending good money at his shop, I'll take my car and money elsewhere. read more

really great people who do great work. hard to find in this industry. All you have to do is be honest. now they will my family and I's business (thats 5 cars) read more

Nothing makes me happier than the fact that John and Judy are back in town. Wonderful knowledgeable honest shop.

I was referred to Willard Automotive by a nearby business - that is all I had to go on. My first contact was great, and the discussion we had gave me the confidence to proceed with costly repairs. The estimate I was given was accurate, and extra parts were replaced based on the location of the parts, which took adequate time to complete. I am very pleased with the repairs. Willard automotive definitely did a first class job in completing the work. The actual costs were as estimated and were fair, in my opinion. With the additional repairs that were done, it made sense and they are completed within a reasonable time. Willard Automotive will be a business that I would definitely refer my friends to, without hesitation. read more

My rating is for classic car work only. It may depend on which person works on your car as to the outcome. They've worked on some of my modern vehicles and they were very good and reasonably price but the work on my classic was a little short of expectation. The guy working on it I do not believe knew as much as he said he did. read more

I was referred to Willard's by another local mechanic who doesn't work on Nissans. Couldn't be more happier with their work and reasonable costs. Will definitely be returning if the Nissan needs any other repairs. read more

We were traveling through the Dallas area from out of state and were in need of quick car repairs. We read about them online and they had good reviews. They were able to get us in and have our jeep repaired the same day. The gave us a great price and were extremely helpful and friendly. I would highly recommend Willard's Automotive to anyone needing a mechanic. Wish they were in our home state. Thank you Willard's Automotive! read more

I was referred to Willard Automotive by the service who came to tow my car and I couldn't have gotten better advice! I have had the same damage to my car before (yeah, I'm a really good driver) and took it to the dealership last time to have it repaired. Not only did Willard Automotive charge me nearly one-third of the cost, but they did a far outstanding job. The mechanics really went out of their way to communicate what was going on, and to make certain that my car was fixed PROPERLY this time. They were also very fast and efficient, and truly went the extra mile to make sure I was satisfied and that my car was in the best shape possible. She's even in better shape than before the accident! These are folks who truly know where their bread is buttered and that a happy customer is a repeat customer - which I am and will be. I hope you check them out - you won't be disappointed. read more