Dear Willow Creek Kennels, We want you to know how pleased we are with the outstanding service you all have given us. We have appreciated the friendly business relationship we have had with Willow Creek. You all offer exceptional Dog training and boarding as well as excellent grooming at very competitive prices. We believe that Amarillo and the surrounding area are very lucky to have such an excellent well cared for Kennel here. We always recommend you all to anyone who asks. Consistently excellent service is the standard at Willow Creek! Keep up the great work! We all are looking forward to the new building and kennel and wish you all the very best moving forward. Regards Tim and Terri Criswell. read more

Willow Creek Kennels - Pet Training Near Me - Amarillo, Texas

Clean and neat place. Staff very friendly and helpful. We had taken out dog to the place we had taken her for years, they said they had to shave her because age had so many matts and they were going to charge for each one. Willow Creek said there were hardly any and they didn't charge one $ extra. Had I stayed at the other chain store I would have paid double what Willow creek charged. They were very careful with our dog and took time to talk to her and calm her. This will be my grooming place from now on. Well, I don't know if they changed groomers or what, but several visits after the first, they seemed to have let down. They left the mats behind her ears. I could let that go if I went back and they did a good job, because I can understand someone slipping up once in a blue moon. However, the traffic has picked up so bad in that area and the trucks come so fast, makes it difficult to get in and out of the parking lot. Maybe after they finish working on the Hi-ways it will be better? read more

I know this place is pretty far out of town for most people, but we have always gone here for boarding and never had a problem. They are friendly and will do just about any extra feature (bath, trimmings, etc) you want for a fee. I believe they also do pet training, but we have never used that. There are a couple negatives. For one, they charge you for every day your pet is in the kennel. Maybe this is normal for kennels, but seems strange to me. For instance, if you drop your dog off on a Friday and pick him up on Sunday, you get charged 3 days instead of 2. I would think you get charged 2 overnights, but no. Also, if you book a spot on their online form, there is no response email or phone call to confirm the booking. Last time they did call a couple days in advance to confirm the booking (but long after we had reserved the spot), but it would be nice to have confirmation right when you submit the form. read more

Took my very large dog to be groomed today. I could not have been happier!! He was beautiful. The groomer at Willow Creek had to fix a very bad hair cut from another local groomer. They treated my dog so well, he was completely calm and happy. Excellent service, I would recommend them very highly. I am so happy to have found them. Thank you, Pam Montes read more

I am very upset with our boarding experience there. My husband chose this facility because it is new, clean, and appeared appropriate. I did not have a chance to go out there but he did check it out ahead. He has never boarded animals before but thought it looked fine. When we arrived to check our puppy in, I told the lady he eats three times a day and asked about feeding times. She cut me off not once, but twice, telling me they only feed twice, giving me the times and was rather curt about it. This left about 16 hours between his last feeding and the next one but I thought it would be okay since it was just for a couple of days. I then mentioned his grass saver tablets, which you buy at the store to keep their urine from burning your grass. He loves them and we simply put them in his food. She said it wasn't a problem. Never mentioned a fee or anything else. We scheduled a bath before pickup as well. I normally have my dogs bathed at PetSmart which is a reasonable $16 and they come home smelling clean. Our puppy doesn't smell but I thought he might after being in a run for 2.5 days. We also had to pay for "extra" play time since apparently the dogs are in the run most of the time and not out in the yards for extended periods and we wanted to make sure he got plenty of exercise. So we go to pick him up today and after waiting for quite awhile, get hit with a $106 bill for the 3 days. The bath alone was $24 and when they brought him out, he smelled like wet dog, not clean like normal after a bath. We also got charged for medication and when I asked about that, the already rude woman we were dealing with said his OVER THE COUNTER grass savers that take a whole split second to drop in his bowl is considered medication. Never mind that they never mentioned a fee when I brought it up at check in. Then, we get him outside and the poor puppy starts army crawling through their grass and peeing in that position. We are not talking a marking pee (he doesn't do that yet) it was a long pee not once, but TWICE within a few feet! This tells me he was crated for an extended period and not let out to potty. I was furious but to make it worse, this puppy, who at 18 weeks has done beautifully and has not had a potty accident in over a month, peed in the house twice within an hour and a half after getting home. It's funny because they have their training logo on their website but clearly do not abide by how the owners have trained their dogs. The staff was rude as can be and between that, the outrageous price, and them undoing our training work in just 3 days, I will NEVER board there again nor will I recommend them to anyone else. read more