Hidden Gem Alert!! I was on my way to my regular fast food Mexican place when I turned into Willy's instead. Having never been there I did not know what to expect. What a win for me. Willy's was fabulous. I ended up getting a Frito Burrito jam packed with goodness. It was delicious although holy heck there is no way to eat the whole thing. Fresh, fast and priced right. I will be back. read more

I have been going to Willys for 20 years. It is my absolute favorite! BUT THIS LOCATION IS NASTY! I've been coming here for over a year and it has gone down hill. This will be my last time. It was me and one other customer. Pictures show only 10% of the nastiness. I say at a table with a huge spill on the floor. Food all over the floors. Drink station has not been wiped down in who knows how long. No tp in the ladies room (also nasty!). MEANWHILE 3 EMPLOYEES STANDING AROUND CHATTING. My bet is if corporate showed up they would shut this place down. Fire everyone, take a week to do a deep clean and stock up while interviewing/firing all new staff. read more

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First of all, Willy's is an amazing chain that always tastes amazing! But this particular location is extra great! The staff is super fun and personable! If I lived any closer to this location it would be the only one I'd go to! I always get a steak or pork burrito, and they're incredible. Plus, they're big and come with chips. There are plenty of toppings/add ons to try, but the queso and guacamole are a must have. read more

My first visit here was decent enough to try again, but that turned out to be a mistake tonight. We decided to dine in and the guy that took our order went to the back to grab some trays. When we picked them up they were wet which was disgusting enough, but there is more. Once we sat down at one of the few clean tables, my husband flipped his tray over and it had raw chicken stuck to it. This was so unsanitary and nasty we immediately went to wash our hands, left everything on the table and got our money back. I know that was bad enough, but in addition, my husband said the men's bathroom was filthy. On both visits they were out of cucumbers and scraping the bottom of the container for the cheese dip. read more

Service is horrible and they just ignore completely and take their sweet time to attend customers.

5304 Windward Parkway, Alpharetta Went there on a previous week. Order was not correct. Called and the Manager told me to come back and get the correct order. Well, I could not complete the trip until the following week. But they replaced my order and did RIGHT by me. Thank you Willy. Forget Welcome to Moe's. East at Willy's the food is better. read more

Good place to have a quick bite, the menu is almost the same as Qdoba or Chipotle, and tasted almost the same, the service was quick. There were five or six people in front of me when I got there, but within a few minutes, I got my order already. The place is not too far from 400, easy to park, good lunch place. read more

One of the key factors in ordering a meal is judging the ingredients that make up that meal. I typically love the BAJA burrito and mainly because it has sautéed green peppers and onions which I find delicious. I ended up getting a burrito loaded down with completely raw onions and peppers in which I dislike greatly. So after filtering through my burrito removing the raw ingredients I do not like, I've been left with a minuscule amount of steak, a little cheese and hunger. Thanks for messing up my lunch. read more

Willy's Mexicana Grill - Uncooked "sautéed" green peppers and onions burrito. - Mexican Near Me - Alpharetta, Georgia

I have been to this specific location about four times. The food is good... but the service really sucks. Workers just do not seem like they know what they are doing. I try to be understanding considering everything that is going on now a days... but it makes me not want to come back. They always seem they do not want to be there. The customer interaction and service is lacking. read more

Ordered the Baja Burrito and found out after getting home that the entire burrito had burnt chicken and other burnt pieces of food. Had to throw it out it was so bad. Also ordered no lettuce and they put lettuce on and found half an avocado in my guacamole. I was really looking forward to this meal and was utterly dissatisfied with the entire meal. I love Willy's so I guess it's just this store. Do yourself a favor and find another one. read more

I've never been disappointed while dining at any of the Willy's locations, but this one never disappoints. The Team is is most always happy and great, the food is always spot on. With several competitors close by they have to be, but this is always my first choice. read more

So, to be fair, I tried the "Feedback" link on the Willy's website before I decided to post a yelp review. It did not provide any contact info, but instead offered me a place to put my email address in to be invited to provide feedback. That was three days ago and I have received no such invite. I pre-ordered the Taco Box online on the morning of May 5th for p/u at 5:30 PM. I pre-ordered because yes, I knew it would be busy on Cinco de Mayo. I prefer Willy's more than the other chains, and I probably drove past a half dozen Moes and Chipotles to get there. When I arrived at 5:30, it was utter chaos. I counted 9 employees behind the counter at one time haphazardly wearing masks and gloves. When I say haphazardly, I mean that many of the employees wore masks on their chins and handled the register and phones with the same gloves they were handling food. I began overhearing other patrons saying that they had been waiting 30-45 minutes for their orders. It seemed like the employees were just going in circles and tripping all over each other with no clear goal. There was zero communication with a lobby full of customers waiting on their orders, so many began having to push past other patrons to get to the counter to inquire. Finally, a customer began yelling and directing the manager (?) to call out order statuses. This would not have occurred without her nudge I'm sure. I finally walked out with my 5:30 order at 6:20. Now, don't get me wrong. I knew this place was going to be busy, but the wait had less to do with volume and more to do with poor planning and leadership. Additionally, this was the most unsafe I have felt in public since the pandemic started. This team was not safe and made no effort to enforce distancing between customers. There were basically just dirty tables blocking the bathrooms. Knowing that it would have been this busy, clearly more effort could have been made to keep the bulk of the customers outside and spread out while the orders were prepared. Instead, we were all crammed in the lobby listening to the mounting tensions behind the counter. I do want to add that the food itself was every bit as good as expected. The portions were great and the price was reasonable. However, I will not step foot in this location again. Decent fast food isn't worth risking my health. I hope these guys get their act together before they get people sick. read more

Our son was in town on his college spring break. It was $6 burrito college night! DP and his staff are a great team! We had a great meal. We will return. read more

My one star is simply for the service. My co-worker went to pick up food for us a couple of weeks ago. We both ordered chicken salads. When my co-worker arrived back to the office I noticed there was NO chicken on my salad. I immediately called the restaurant and the manager, David assured me that he would provide me with 2 free meal cards. So I went in a couple of.days later and David had the cards waiting in the back with my name on a post-it note. Fast forward to week or two later and I go to look at the cards: They expired in March!!! Mind you, my visit was during the first week of May. I was so annoyed and I didn't have the energy to go back. As much as I love their vinaigrette, I'll probably go to QDoba instead. read more

Willy's Mexicana Grill - Salad with my forgotten chicken...smh - Mexican Near Me - Alpharetta, Georgia

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Thieves and liars. Talked to the manager "DP" twice about an order that was incorrect and missing what we paid for. Assured that he will take care of it and call me back. Multiple emails, and calls to store and credit card company no accountability. read more

Needs management not a bunch of kids that don't know what to do great work ethic but no leader

On Monday, December 24, 2018 at 2:53pm, my son and I went to the Willy's Mexicans Grill on Windward Parkway. The burritto guy (Doug) was very obnoxious and disrespectful. Since this was my son's first time eating at the establishment, he had a few questions regarding the the Adobe Chicken. My son wanted to know if the chicken was hot or spicy. Doug stated he could make it spicy as he wanted. My son proceeded to asked another question and stated he has never eaten at Willy's before, he normally goes to Chipotle. Doug response was "where did you get this guy from, are you just coming home?" I asked him coming home from where he responded "jail". I informed him my son has never been to jail and he asked "if I was sure". This type of behavior is unexceptionable and should not be tolerated. Not to mention it is my understanding that this how he treats all of their customers. This would have never happen at the Sandy Springs location on Hammond drive. However this was my not only first and but last time at this location and all Willy's have lost a long time lunch customer. read more

I LOVE Willy's! I have loved Willy's for so many years! It is my FAV of all of the burrito places. However, THIS location, on Windward just totally made my day! Week, even! Mario, Armando and James were killing it with the customer service!! From their personalities to the food prep, the team did an amazing job of making me feel very appreciated as a customer. I can't wait to come back to this location! read more

Outstanding Mexican food in a fun environment. We stopped at Whitley's on Windward after getting rained out while playing a round of golf. Since it was our first time at Willys we did not know what to expect and I can tell you they did not disappoint. Great burritos and Armando who was preparing the food was super nice and knowledgeable about the product. Stop in you'll love it. read more

This Willy's is the best! I came from the terrible sushi fast food next door disappointed because they had no vegetarian options. I went into willy's frustrated & the staff was very nice! They asked about my day and I told them it wasn't a good one, so they insisted on giving me my meal for free! Proof there are good people left in the world, thank you willy's! read more

Great service. I can't eat tomatoes and the cook insisted he get fresh avocado to make me a tomato-free guacamole for my salad. Willy's in general has the best thin & crispy chips, good salsa selection and good quick food. This location has some of the friendliest service of the several locations I've tried. read more

This willy's is the best around. The staff is super helpful and always goes above and beyond to make sure I have the best experience! I have been out of town for a week and craving tacos. Came in last minute tonight and they were perfect! read more

I've been to this location a couple of times since it recently opened. It's food is as expected if you've been to another Willy's location or some of the other similar places. The staff is friendly, except one, and they seem to move quickly. I always get a burrito bowl so I can't really tell you much about the rest of the menu. Their ingredients are seasoned well and everything looks very fresh. I tend to focus on cleanliness and it didn't look like there had been any food fights on the toppings counter. The only slight negative was with the staff member who felt like she couldn't be bothered to wait for me to get napkins, straws, and cutlery for my to go order. She actually, reached across me twice and then said, "Excuse me!", so she could get to the cabinet under the counter. I stepped back to wait on her. Isn't that supposed to be the other way around??? Oh well! read more

After not having good luck with this particular Willy's location for a while, I will definitely be returning after this most recent experience! I placed a DoorDash order last night for a couple of burritos. Each had its distinct differences in what we ordered. When we received our order, just about everything was wrong. Mine was supposed to have green peppers and no rice and beans.... it had lots of beans, lots of rice, no peppers, and lacked a few other ingredients. My wife's should have had beans, no rice, and it had loads of both, none of her preferred ingredients. So I called the store about it, knowing at this point it was too late for me to drive over there and get it fixed. I talked to an employee or manager(not sure on the name because it was late) who was very cordial when he answered the phone, and apologetic when I explained what happened. He promised us that the next time we came into this location, all we'd have to do is mention my name and the DoorDash order and we'd get 2 free burritos. Excellent, I said. So we go in this evening to correct the sour taste in our mouth from last night, thinking we would probably run into some trouble. Nope.... Was greeted by two employees who seemed to care about their job and be very glad to be doing it. I asked for the manager. Damon greeted us, took our information and made sure everything was correct. They made our food in a timely fashion, and most importantly it was right to the T and tasted like Willy's always has, unlike in times past at this location. Perhaps it's new management now. Excellent job correcting an otherwise negative experience and making a loyal customer out of me! read more

Poorly managed and filled with rude and incompetent employees that seem to have better things to do like stand around and chat than do their jobs. No wonder this place is empty while Chipotle across the street always has a line. read more

This is my first visit to Willy's and I was blown away about how much better this place is than Chipotle. The General Manager Crystal greeted me when I hit the door and was very patient with me while I was figuring out what to order. The chicken burrito was amazing and the store was clean and organized. You have won a customer for life!!!! Going to start using these guys for catering for my business as well. read more

Pretty average burrito place. I had the Baja Steak burrito that comes with rice, beans, guac, pico, and sour cream. Service was good with good sense of humor. The burrito wasn't bad, but wasn't great either. The tortilla seemed a bit stale unfortunately. read more

I always have a great experience at this Willy's! Super genuine people and the nachos are such a good deal for the price. Can easily feed 2-3 people. James is the coolest. 10/10. read more

Willy's Mexicana Grill - Mexican Near Me - Alpharetta, Georgia

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Mario from windward branch MADE MY NIGHT. my friend and I came in right before closing and we're greeted with such a funny and kind guy. PRIME SERVICE. read more

Willy's Mexicana Grill - Mario from windward branch MADE MY NIGHT. my friend and I came in right before closing and we're greeted with such a funny and kind guy. - Mexican Near Me - Alpharetta, Georgia

Never disappointed! Best by far! Staff is always welcoming, great tasting food and gd service...

The customer service was perfect, the food was delicious and fresh. Have no complaints with today's visit at Willy's on Windward. The two gentleman that took care of our order definitely made our visit that much more pleasurable. We almost stopped at the chipotle across the street, but we hadn't been to Willy's in a while and we are so glad we did. Thanks guys, and we'll be back soon! read more

Judging from the previous reviews this restaurant has made a complete turn around. Everyone made me extremely welcome as soon as I walked through the door. And everyone had a huge smile on their face. I got Chicken Nachos and it was fantastic! Wendell and Ryan started off making my nachos and the helpings of chicken, beans, rice and cheese were massive. Courtney and Doug finished making my nachos to perfection. Once again they were nice and had giant smiles on their faces. Doug's small talk was on point too. We talked about video games for a bit. When Doug and I were done talking about video games I moved on to Jackie. Jackie rang me up for my Nachos and drink and she was extremely nice too! Needless to say I will definitely be coming back! read more

UPDATE: Ok I'm at a loss for words. We went again today and there was complete chaos going on from the moment we walked in the door. When we walked in the door there was an employee (I think named Derrick, who may be a manager) yelling and causing a huge scene all because a lady ordered a large cheese dip. He was literally yelling at the customer and making everyone in the place, including the other employees, feel uncomfortable. We were all staring at each other wondering what this dude's problem was. There were maybe 4 ppl in line, so it's not like he was in the weeds or anything. He threw a huge temper tantrum all because the lady was taking all of his queso. Then he screamed at one of the employees (who was all the way in the back) telling us customers that "he better get out front right now to help him, and that he better come now or next time he won't be saying please!" I have never been to a more unprofessional restaurant setting in my life. Awful. I've been to probably 10 different Willy's locations and this one is by far the worst. I LOVE Willy's, but the staff here is horrendous. Management as well. Employees are ery unprofessional, inattentive, and slow. No one seems to know how to properly roll a burrito, they always skimp on ingredients, and they aren't very careful or sanitary when making your order. This location needs an overhaul. read more

This location is always the consistent delicious Willy's you are looking for! Nice and clean with plenty of Covid measure in place.

Wow!! We won't be back. Everyone was arguing with co workers behind the counter. I thought they were going to start swinging at each other. I asked for meal to be taken care of. When we sat down we were missing two meals. One was in a bag. These are 7 adults working in a line and literally can't. It was unreal. We would take the kids here once a week. Literally have not seen people have such a confusing job making burritos. read more

Chipotle used to be my go-to for inexpensive Mexican style food. Until I visited Willy's that is! I visited this location for my lunch break one time and ever since I have been back every day! All the flavors and the different combinations of sauces and toppings are definitely my thing. I love that they pile things on top without charging extra for every little thing. It goes along way! And to make it even better, yesterday a manager gave me my lunch for free and I couldn't be more elated. I have become accustomed to paying my $7.27 for a veggie bowl (would have been at least $10 at Chipotle) but yesterday he simply smiled and gave me lunch as a courtesy. So whatever your name is manager from yesterday I love you and I love the food and I'll be back again with my $7.27 today so thank you thank you thank you! read more

I love everything about Willy's! Their tofu is amazing, so it's perfect for vegetarians! Their salsas are delicious as well as the cheese dip. You can get any toppings you want. Unlimited chips too! read more

Willy fired my favorite employee, Doug. With the lowering in food quality and getting rid of customer focused employees I don't see myself going back. How disappointing :( We used to eat here at least 3 times a week. read more

WMG at Windward PKWY!......Doug and Steven are great! I enjoy coming to this location because it is a very welcoming place. The customer care and food prep is above par! Always fresh and you can see your food being prepared! Steven is very accommodating! Doug, just a wonderful personality and everyone is greeted with enthusiasm. This WMG is my favorite! read more

I was SO glad to finally have a Willy's restaurant near our home in Alpharetta! It's is consistently delicious, and the dining area is very clean, and comfortable. During a recent visit, I had such amazing (above and beyond!) customer service from your employee James, I felt it necessary to submit a 5 star review of this restaurant (I would have given a 4 star review, but since James was so super thoughtful and extremely professional l, I had to make it a 5 start review!). Way to go Willy's! And way to be a superstar, James! read more