This is the 2nd bad experience in the past month with your manager Joseph. I visited today after you all gave me a free entree after my experience on December 15. Today was good until I had to go back be my queso had congealed by the time I got home. I had not noticed the condition of the queso because I asked the young lady at the register to add to my order. I should have checked before leaving because it was Joseph who was fulfilling the order. When I got home, only 3 minutes away and opened the queso it was not edible. I immediately returned to the restaurant and of course Joseph was the first person to say something. He knew the crap he gave me. He went on to say it was cold outside and that they serve at room temperature. I explained that I purchase all the time and this never happens, that if he cannot make it right...that I wanted a refund. He went on to say we don't give refunds; however, he would make me another one. He made another one and handed it to me, no apology...nothing. That's when I asked him for his name and asked if he was the manager. The food not being properly cooked and heated can cause health issues as well. Before I could even get out of ear shot he made a smart comment. I am done with this Willy's location. It is apparent this business owner is going to let Joseph run their business into the ground. It is so unfortunate. This was once a nice and a place that I frequented. I hope that the owner sees this review and others & do some serious training. read more

Mobile orders are always late, staff look like they don't care, and behind the counter always looks disgusting. UPDATE: our order was wrong, and we found a hair in it. read more

My Frito Burrito was delicious. The fountain Coke tasted like something was not right but the tea was really good. The service was professional. The restaurant was clean. read more

I'll start by saying that Willy's is never my first choice and the experiences I have had at this location consistently remind of why that is. Located in the Publix shopping center on the corner of Atlanta Road and Concord/Spring sits this location of Willy's. We have been here a handful of times for take-out and sadly, each time we are disappointed. On our most recent visit, we placed our order online and planned on picking it up. Upon arrival, I walk to the designated spot for pick up and the gentleman behind the counter just stares at me for a minute or two. I ask if he can help me and tell him that I am there for my order. He reluctantly helps and retrieves my order and ensures his smart remarks are heard relating to the location of my food. However, not to argue, I let him know I was simply following the instructions as laid out by the signs they have posted and if they would like orders picked up elsewhere, they may need to consider updating their signage. I digress...let's talk food. I normally get the nachos and the partner a burrito. However on this day, mainly because the nachos were unable to be ordered online, I opted for a basic burrito with all things I would have on my nachos...this included cheese dip and chipotle ranch. However, neither of these items showed up in my burrito. On the flip side, my partners taco salad, which was ordered with the tortilla shell was made as less salad, more bowl. In addition to the tortilla missing, they neglected to put ANY cheese in the dish, even though cheese dip and shredded cheese were ordered. Both meals were disappointing in their own rights. Between the service, or lack thereof, the missing ingredients that created the subpar food and overall "meh" experience, I think we will certainly look elsewhere next time our Tex-Mex craving hits. read more

Service was quick and friendly. GM Brandon was very nice & food was good. Will be back again!

This was by far the BEST Willy's location I've ever been to! The staff was so kind, helpful, welcoming, and incredibly accommodating. It was my first time visiting, and they went above and beyond to make sure we had a great experience -- even warming up water in the kitchen for my baby's bottle. That level of care and hospitality is so rare and truly appreciated. This is hands down my favorite Willy's now, and I'll definitely be back. Thank you for making our first visit so wonderful! read more

Note, doesn't accept Apple Pay, but the food is great. Be prepared to carry around a fanny-pack in order hold all your physical credit cards just to eat here... Common fellas it's 2023. read more

The "Rona Chronicles" So I love Willy's! I use to work here as a caterer for the company until I was let go over 10+years ago no love lost at all. Actually, I really enjoy coming here whenever I come home to visit the metro ATL area & thats often! So, I usually order the same thing (i.e., chicken burrito, chicken hardshell chicken taco, & small queso). Today I had the reg. chicken burrito with: Pinto Beans, Rice, Cheese, Pico, Guacamole, Sour Cream, & Chipotle salsa on the side. I also ordered a small queso for my chips. Overall, the food is fresh and great as always! My only two gripes is the chicken loosing its flavor once cooked. It seems that over time, the marinade has become so watered down that I no longer taste it in the chicken. In return, the chicken taste bland and flavorless. The guac also lacked seasoning. Now, this may be a bad batch of flavorless guac & chicken because I have had really great food at several of their locations so take it with a grain of salt! All and all I love Willys & you should too! They are BETTER than Chipotle & Moes (there I said it )! Now in comparison to Qdoba that's one I have to fester on. Enjoy & let me knoe you alls thoughts if you ever visit the Atl area or the Atl Airport location. read more

Just got back in town and I decided to get lunch. Yes I'm still reaping the benefits of my rewards for my birthday. Willy's Mexican restaurant was in close proximity, and I'm glad I made that choice because everything was delicious. I had a 50% off coupon that allowed me to get anything I wanted on the menu, so I decided to get the Baja Chicken Bowl. That came with pico de gallo, lettuce, queso, sour cream, guacamole, rice and beans, and my choice of meat. And I also added on Southwestern corn and black olives. Everything was fresh and to my liking! The line was a little long, but it moved very fast. The associates were very friendly and made sure I was taken care of. The usual cost for a burrito bowl is just under $9, and today I only had to pay $4 which was great. You also get free chips and salsa with your meals as well so that's a plus. read more

Willy's Mexicana Grill - Baja Chicken bowl - Mexican Near Me - Smyrna, Georgia

Keto friendly or not - Awesome salads, bowls and burritos. Freshest ingredients and toppings for Mexican "build your own" fast casual spots. Tasty selection of sauces and dressings: chipotle ranch and vinaigrette are great on any burrito/ bowl. Prices are fair. Staff is generous and quick. Favorite Meal: Salad base (To Go), little bean, lots of grilled onion and pepper, lots of cheese, fresh crunchy cucumber, raw onion, pico de gallo, little corn, side sour cream, vinaigrette, chipotle ranch, and cilantro. Absolutely delicious and only around $9. Super filling. read more

I visited this location on Monday July 24th 2023 for lunch. They were quite busy. I watched the girl associate running the cash register and adding the selected toppings. I witnessed her touching the money and cash register, then walking over and dipping her hands in the lettuce, cheese, etc without changing her gloves. There were several people in front of me and she did not put on fresh gloves. When it was my turn she went to put her hand in the lettuce and I asked her to put on a fresh glove. I could not even eat my lunch after witnessing this. I did reach out to corporate and left 3 messages. They did not respond. Therefore I called the Cobb County restaurant inspection and they are going to pass along this information to the Cobb inspector. I have been. LONGTIME customer of Wllies. You can do better than this! Zoe S. read more

Wonderful atmosphere! Tim is the best! He is a Very helpful and humble young man. You can tell the staff enjoys working with each other. And of course the food is amazing as well. Adobe chicken and steak was tender and moist instead of being dried out like some other locations. read more

Stopped here to grab food after leaving Publix. My wife asked the gentleman behind the counter to put a tiny amount of sour cream in her bowl, after which he stared at us while scooping about a whole ounce of sour cream into it. read more

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Not great. Food is mediocre. Service is ok. Chips were stale and greasy. The young man who took my order was pleasant and made sure I had what I wanted. Then I pick up my tray and there is cheese dip all over the bottom of the tray. I look up to ask for a new tray and cashier is gone and all other servers busy. I love Willy's!!! So sad that my first visit to this location was so bad read more

Willy's Mexicana Grill - Chips. - Mexican Near Me - Smyrna, Georgia

Great customer service the 2 guys working there are great please check them out . The baja burrito was banging.

I have lived in Georgia all my life, so I have been to several Willy's locations over the years. This Willy's (located in the same shopping center as Newks and Bad Daddys) is by FAR my favorite. I am a regular customer (3x a week). The freshness of good, quality and speed of service, and overall experience are top-notch. Charles, Nick, Wes, and Q always keep this place running in peak condition. They treat their guests very well by remembering our orders and greeting us with smiles. Not to mention they roll burritos better than anyone I've seen. It is no surprise that this is a frequent stop for law enforcement and the military as well. I often see them in there. Overall, I love coming to get food here. I hope the current staff sticks around. read more

Let me start by saying I've been a die hard Willy's fan for a good 18 years plus, food is fresh and tasty I would give them one more star but the staff can have a bit of an attitude at this location sometimes read more

First and foremost the sir at the register, his name is Que, was amazing. I would give him 5 stars. He's Very kind, very apologetic and a quick awesome worker! however I recommend only going to this location if you have a lot of time on your hands. read more

Went last night at 7:30 for dinner and they were closed. A sign on the door said they were closing at 7pm now although all of their online hours don't reflect that. So i went back today for lunch. I arrived at 12:15 and was told the rice wasn't ready. I waited thinking it would be ready soon until I overheard the employee tell one of the other 6 people waiting for rice that it would be 30minutes before the rice would be ready. How can you not have rice during lunch hour at a burrito place? I would have done one star but gave two because I appreciate their employees wearing masks. I left and went to Moes read more

CUSTOMER SERVICE STILL EXISTS!!! Great job of greeting the customer, providing quick quality service, and doing it with a smile behind your mask!! read more

The food is mediocre & the salsa bar was spoiled. Once I got into my food the salsa i had was carbonated and spoiled. THIS IS A HEALTH VIOLATION! plus the mango lime drink I had did not taste fresh. The chips were stale & greasy and the cheese was bland. I don't know if it's just their staff or lack of management or maybe both but I will not recommend this location to anyone nor will I spend my money here again. read more

The food is really god. The staff are amazing. I'm always there! Cheaper, delicious and near to my house read more

Willy's Mexicana Grill - Tofu bowl - Mexican Near Me - Smyrna, Georgia

My husband and I come into this Willy's a few times a month. The service is fast paced and timely, the workers are courteous even when there are long wait times. The food always taste fresh. And best of all, Josh and Sierra know our order by heart. I would recommend coming here for lunch for any future visit. read more

TERRIBLE!!! Willy needs to step in and save this great location. It's 6:30 on a Monday and it's empty. Our chips are greasy and undercooked. My sons cheese quesadilla was not heated to melt cheese and was sent back. My burrito was cold, inside and out. i had to ask the guy if there was any more roasted red peppers when he was picking bits out of an empty tray. He then checked the fridge and pulled out a full container. Long time Willy's fan but will not return here. Staff always seems to be in training and it's gotten worse, much worse. Not better. Tables were dirty, floor is filthy. No manager in sight. read more

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Upon entering the restaurant NO ONE greeted me. The tall black guy looked at me but continued preparing the online orders, a black young lady came from the back but didn't say anything to me until a minute or two later. When the man finally spoke he asked me what I wanted to order, I said a KIDS steak quesadilla. I proceed to get condiments and go to the register when my food is ready. The lady rings me up for a regular quesadilla , I tell her it's a KIDS quesadilla. The black girl asks the black man and he said she said small , I said no I asked for a KIDS one since it's for a child. He then asks if I want it or not....at this point I'm annoyed with him. I asked the ladies what the price difference was and he yells "I don't know"...first of all I wasn't talking to him seeing as he's not working a register. The lady at the register charges me for a kids quesadilla for the error. She gives me a cup and tells me where the cookies are. While my back is turned to get my drink, I hear him say "she said small". So I turn around and correct him and told him that he must can't hear because he certainly didn't hear me come in the door because he didn't greet me when I walked in. I was already eerie about eating at this location because they have an 82 health score but the rudeness of the man making the food has ensured that I won't be visiting this location again or ordering catering for the Fortune 500 company I work for nor any of the 100s of locations we own. EDIT: I just got home and my guac is BROWN! EDIT #2: also noticed my spicy salsa isn't in my bag SMH the young lady even repeated the salsa back to me while I was completing my transaction and she was bagging my food! Like seriously what is it with this location and its employees ?? I'm driving a little further to Chipotle at this point smh. EDIT #3: this bad visit is just the gift that keeps on giving y'all...I just took a sip of my sprite and it's flat as a sheet of paper smh! This seriously has to be a joke at this point! Update: Spoke with Kat in customer service and she was very helpful and made things right. It's greatly appreciated. read more

Willy's Mexicana Grill - BROWN guac. I'm guessing it's from the day before smh. I got my food around 11:30am and they open at 11... - Mexican Near Me - Smyrna, Georgia

I frequent this Willys and I always have a good experience with quality customer service along with good food to boot, everyone should go here -Justin, Ricio,kaelya read more

great service. Yasmeen, Carys, Charles and Travis made it feel like home.

Went to pour the salad dressings and something was in it....I go here on the regular but this may have ruined it. The food is always mixed together and the area is messy in general....all the time! read more

Willy's Mexicana Grill - Went to pour the salad dressings and this was in it.... - Mexican Near Me - Smyrna, Georgia

Not a fan of the lack of quality. The chips, a hallmark of Willy's, were beyond soaking with grease. Definitely not edible. Not sure how one of the employees didn't catch it. read more

Willy's Mexicana Grill - Greasy chips - Mexican Near Me - Smyrna, Georgia

This place is a mess when Ree is not there! I tend to eat here at least 2-3 times a month, each time I walk in and Ms. Ree is not there the experience is totally different. From now on if I do decide to return if she is not there I'm walking out! read more

Order a bowl the chicken was flavored good, but the lettuce was bulky, had part of lettuce in my order I don't care for. The pico n guac where perfect, also The queso was very good. read more

Staff is always super friendly. The food is always fresh and the service is much better than most Willy's. The place is clean and bright! Love this location. read more

I've had Willy's before in Atlanta and it was great. When I walked into this one, two young female employees were playing around with the food. Food was everywhere. Nothing was clean. One girl was scared to cook the meat because "it popped on her neck" and she dropped utensils on the floor and continued to picked them up and use them again. I left without ordering. Disgusting. They need to be fired or trained because clearly they are no leaders on board. read more

This location is awesome! Great food, customer service, and chill atmosphere. Food is always fresh and you're always met with a smile. This place is so much better than Chipotle can ever be. read more

Hot mess! I feel ill after eating at this establishment. Quality of food and cleanliness of this Willy's was unacceptable on Sunday 8/7/2017. I've eaten here before and had a good experience. What happened to caring about the food and customers??? The woman that made our tacos acted as if she was serving slop. And what we were served WAS absolute slop. Chicken and pork was served cold! Disgusting. Ingredients were throw down without any care. A healthy serving of bas attitude!!! Taco and burrito shells were served "al dente" and cold without steaming them at all. The pork was also over sauced and runny. Gross. The staff was also not paying attention and serving meals without any chips to us and at least another customer. When I did get the chips they were broken in small pieces and stale. One of the workers pointed us out since my small children grabbed cookies and told the coworker to be sure to charge us. I'm the CEO of a technology company and not here to steal your cookies. Normally they are included with children's meals. Two of the salsa stations were completely empty. Food and trash all over the restaurant. Condition of the floors and seating made it challenging to select a table. It was the opposite of a welcoming experience. So disappointing considering we are big Willy's fans and have had many great experiences at the one close to Paces Ferry. And some good experiences at this location prior. read more

My work colleagues and I eat at this location almost every Monday. Friendly and efficient staff. Charlie makes a MEAN burrito and always keeps us laughing. read more

Never again.....My friend and I arrived about 7:30. ... You would think they had a rush or something. The place was filthy...tables and sauce bar, drink machine etc not wiped down. MY friend ordered a beef burrito, the beef was like beef jerky. I ordered the Baja burrito special, they were out of rice, green peppers, guacamole etc. We were told it would be a few minutes. The chips had more oil on them, you could take your napkin and pat the chips and the napkin became so oily. This is the 1st time and last time I will ever come here. I have been to other Willys but this was the worst. read more

I tried visiting this location again since it's close to my gym. Wow.... The employees are so unprofessional, inappropriate conversations while customers are in line. I went out of my way to be polite and thank them twice, nothing... It's so bad, management surely has to know right? Go to the Cumberland location instead of this one. read more

Out of town on business, stopped by for lunch with my husband. We were never greeted when we walked in the door. There was a tall black man working who was very out of the way, he messed up my husband's order twice, and still ended up giving him the wrong item. The short Hispanic girl mixed up our orders and gave my husband my beans, which he hates beans. At this time we had just given up on what WE wanted. My husband asked for salsa on his burrito, they put it on mine. After paying (and stupidly giving a tip, which we regret) we sit down, noticed we were never given salsa for our chips. I walked up to the counter to ask, the Hispanic woman rolled her eyes, threw my two tiny salsa containers on the counter where the nice black lady handled them to me. At this time, my husband and I just both want to leave, but we sat down ate our terrible food. After our meal we used the restroom before returning to work, the lady's room had no toilet paper, the men's room had no hand towels. Was a very disappointing experience and will sadly never return, nor recommend to our coworkers. read more

Last time I was in, everything was clean and food was ready to go. Will bump up the rating. They just have to get a handle on turnover. read more