So my drain decided to throw a tantrum, and my first plumber quoted me $350 just to snake it. Enter…read moreBoothe's Heating, Plumbing & Electric, who swooped in with their "83 or Free" special -- and didn't charge me a dime for the initial visit. Yup, free. Before every appointment, they send a text with the tech's name, photo, and even a little bio including their hobbies. It's like getting a match on a dating app, only this time the person actually shows up and fixes the problem instead of ghosting you. The first visit didn't clear the clog, but the next day another technician came out and patiently explained everything. Both were courteous, on time, and really knew their stuff. And while Yelp loves photos, trust me -- nobody wants to see what was blocking my drain. That's a whole different genre. Bottom line: Boothe's brings personality and professionalism to plumbing. They made an unpleasant situation downright educational and pleasant -- and that's a rare gift.

I called Boothes to inquire about their hot water heater program. I explained that Boothes did not…read moreinstall the unit, my brother did 4-5 years ago. I literally waited all day as the appointment window was 9;00 AM to 4:00 PM. guy shows up at about 2:30, takes one look and says "we don't drain plastic drains!" What? Why? Someone might have explained that when I made the appointment. "We don't service equipment we don't install." What? Why? "Let me get a picture first." Why, you're not going to service it! "Just to prove I was here." Good-bye. Waste of an entire day. Boothes reputation with me has declined very quickly in the last 12 months. Now they even have AI answering their phones. Very, very disappointed by this company as I have shared their contact information with so many people.

This is an unsolicited testimonial for recent service by Advantage Mechanical. I'm a retired…read moreengineer having worked my 36 years in the HVAC field and believe in giving credit where it is due. We couldn't be more pleased with the service we received from Advantage Mechanical in the installation of our heat pump/furnace system. JR is highly skilled and qualified in all aspects of the HVAC trade. He was able to remove our old system and install the new one in one day. The attention to detail was outstanding with no corners cut in the installation. Ductwork was fabricated and precisely fit to adapt the new furnace/air handler, and carefully sealed at all the joints. The refrigerant system lines were purged and cleaned with a solvent prior to a full deep vacuum being drawn prior to final charge. Once the system was running all adjustments were made to both gas pressure to the furnace and blower speeds for the air handler fan. They placed a runner to the outside to keep from tracking dirt inside the house, another attention to detail. They're pricing was also very competitive. They are run in an "old school" manner placing quality and ethical service first. We highly recommend Advantage Mechanical for any HVAC related work.

From the owner: Advantage Mechanical Services LLC is a family-owned HVAC company committed to delivering honest and…read morereliable repair services, backed by over 25 years of experience in serving Southern Maryland. We prioritize the repair of existing HVAC units rather than advocating for unnecessary equipment upgrades, ensuring that our customers receive trustworthy and cost-effective solutions for their heating and cooling requirements. Our dedication to integrity and quality service distinguishes us in the HVAC industry, making us a reliable choice for all HVAC repairs and maintenance needs, without the pressure of upselling. Maryland Master HVAC License 18803 and Insured. Contact us today! Please fill out the contact form on our website for the fastest response.

Probably the worst customer service I've experienced. They don't answer or return calls. I was…read morestuck with them due to my home warranty. Allegedly they have to order a part but the part is coming from Baltimore which means my system should be fixed soon right? Wrong. After having tried to contact them for 3 days straight while having NO air condition in the middle of this QUARANTINED PANDEMIC of a summer, they EVENTUALLY came to check out my unit on a Friday and stayed all of 5 minutes. (After I had to give personal information regarding the health of my asthmatic child). I have received no call or update yet about anything and the house is more than unbearable. If you have a choice - stay FAR away from them. I'm surprised they have any amount of stars over just 1.

The technician arrived as scheduled per window hours. He was courteous and efficient. This was…read morethe second time we used your service for the fall checkup of our newly installed HVAC in June 2021. The unit installed has performed as expected. Our electrical bill has been reduced amazingly during summer and winter months due to efficiency rating of our new unit.

I used H and J heating thanks to my insurance. They were able to send someone the same week to…read moreanalyze our furnice problem.

I just want to start out by saying this is an outstanding company. My heat quit working yesterday…read moreand I was assigned H&J through my warranty company. They were great. The technician that came to my home (shout out to Mike) was polite, professional and got my heat working in less than no time. Thank you H&J for your outstanding service!!!!

I live in northern St Mary's County. I have been a longtime customer of Burch Oil. Years ago I had…read more4 very old heat pumps at the end of their lives. I replaced one per year for 4 years. Bobby from Burch Oil explained everything heat pump to me and helped me make informed choices. (Did anyone else know that Burch Oil installs and works on heat pumps?) One of the 4 ended up being a lemon (by no fault of Burch Oil), and it was a long road to convince the company that makes the heat pumps to replace it. Those at Burch Oil helped in every way they could and eventually it was replaced. Fast forward to nowadays. Another of the heat pumps stopped working at the beginning of this heat wave on Sunday. During every week I am an hour away caring for my elderly mother at her house and can't leave without arranging care for her. Burch Oil responded immediately to my call and worked with me to arrange an appointment the next day that I could be there for. James figured out what was wrong and ordered the part, and told me it is covered by warranty--I didn't even know that, but they keep track. The part arrived the very next day. Then Buddy in dispatching worked with me to arrange a time to install it 24 hours later when I could come home again--they may have been able to install it earlier, but I couldn't come any sooner. What a relief! I'm having my granddaughters at my house this weekend and originally thought there was no way the AC would be working by then, but Burch Oil came through, and everyone I talked to was helpful and friendly and concerned for me. I could never find the words to express how grateful I am for their help, caring and personal business model, and constancy over the years.

Well burchoil just called and left a voicemail, telling us that the estimate is $4000 with a 15…read morepercent discount. Are they serious? Lol. They never addressed how they have been out to our home for the past 3 years, and Never fixed it!!! This year alone they came out 3 times and every time it was a different problem. 1st they said it just needed to b cleaned, that didn't work. They came back out and said it needed a new motor so I paid for that 2. It still didn't work. Then they come back out and say i need a whole new unit. I called to complain and couldn't get a call back. Now months later they have the nerve to call and say $4000 with a 15 percent discount. R they serious? Like I previously said, stay away from these con artists!!!!

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

Bad communication. Started very enthusiastically but was not able to set up a time for them…read more Someone who does not value customers time is not someone I want to make a major purchase from. I am not buying a heat pump only but establishing a long term relationship.

Tony was very skilled and he had good customer service. He was punctual.read more

They were able to come out quickly and determine whether or not if one our our homeowners had an…read moreHVAC issue. The tech was very knowledgeable and explained everything that he was doing and why. Luckily, there was not an issue and we were able to proceed with repairing the interior. I will definitely use their service again should we have any HVAC issues.

After cancelling a very expensive service contract with SMO, we switched to TN Bowes due to their…read morelow price, pleasant no-pressure customer service, and smaller, home town feel. Had to wait over a month for the 1st visit due to their popularity and COVID precautions, but the wait was worth it. The service pro who visited was professional, courteous, kept the area he worked on super clean, and gave us a strong sense of confidence in his expertise. He was able to answer our questions and took his time to ensure that the systems were running properly and well maintained.

I have two relatively new systems (1 yr 5 months) and I had TN Bowes out for an annual routine…read moremaintenance. Both systems were functioning just fine, EXCEPT for some reason after the technician left the Honeywell Provison Series 8000 thermostat started to malfunction. The next day it just went blank. (Hmmm.....coincidence or causation?....just saying) The technician came back and said the thermostat was defective and he could change it out then and there as he had one ($590) in his truck. I figured it was under warranty so why not and the technician said I would "get my money back, well most of it". RED FLAG - I should have asked for an explanation. So my card was charged for $590. The office just called and said they credited back to my card $343! and they pocketed $247!! (for "shipping and labor"). So be wary and very careful if you have hired them, but if you are not locked into a Maintenance Agreement I suggest you call another HVAC company.

Great company James…read moreMike Termaine Frank Linda And the rest of the crew Are the best Consistent On time Don't sell you stuff you don't need Stand behind the work I use them commercially and personally

As the following comments will show, I'm a very dissatisfied customer and not happy…read more What strikes me as bizarre is this company was great in the beginning. Had good experiences with them and wouldn't have hesitated recommending them, but what follows is NO EXCUSE for a customer being treated as though they were a nuisance and didn't matter. Customer Service is exceptionally poor. Especially after spending $17,600 on a new system with this company. Initially, this wasn't the case, everything was great, but yesterday (1/21) and today (1/22), abysmal customer service. On 1/22, requested a service call for a degraded heater (less than 60 degrees in my home during frigid winter weather), and the service call was handled poorly. Responding technician did NOTHING to resolve the issue (he appeared in over his head with the problem) and was not interested in hearing my concerns, and even less respectful to me as a customer as he got impatient with me. I called the dispatch office to convey my dissatisfaction with the service call and requested that another technician be dispatched. Understandable that with the recent bad weather in NC, the demand for service calls is high. Got it. But you have to be prepared or that demand as their "Emergency Services" advertises on their website, "Here for you round the clock." So, at what level of urgency and when does an emergency support call apply with frigid weather and a degraded heating system where my health now becomes a concern with the cold? A technician was supposed to be dispatched today (1/22), but the person at the dispatch office this afternoon was aloof to my concerns and blew me off hard, saying, "It'll have to be tomorrow, and I didn't have a chance to call you today because we're so busy." Really? Too busy for a 30 second phone-call? So, if I didn't call today to follow up, I'd still be waiting for a technician that was never going to show. Also, asked when the technician would arrive tomorrow, even a general time frame, her reply was, "I don't know." This dispatch "person" couldn't have cared less about my concerns or my wellbeing as a paying customer. This service provider treated me like I didn't matter at all, but they were certainly my best friend when I spent $17,600 on a brand-new Heater A/C system that in less than 6-months after purchase, is having problems. No paying customer deserves being treated this badly, while STILL waiting for the problem to be resolved, having no idea when a technician will arrive at my home. I've lost all confidence in Simmons Air Conditioning and Heating and dread dealing with them on the "so called" 10-year warranty on this system.

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

I was able to get same day air conditioner service. The team described everything they were doing…read moreand helped me understand my options. Really grateful for you guys!!