I dislike going into shelters due to the overwhelming amounts of homeless pets. The staff was very…read morekind and the adopting process is quick. I'm thankful for these places taking care of animals. Also I believe this shelter is the only No-kill shelter in the area.

Amazing experience! my dog doesn't really like people outside of family and friends but has started…read moreto have great rapport with his usual groomer! the groomer also does a great job working through his anxious spots like his eyes and paws!

I took my dog for a "pawdicure" today. ( nails, ears, a little perfume, bandana ) Nothing too…read moreextravagant. $22 for a few things, that wasn't too bad I thought. Not only did the groomer "Kelsi" ONLY cut my dogs nails ( for $22?? Seriously!?) She CUT HER NAIL TO THE QUICK and NEVER SAID A WORD ABOUT IT & my dogs paw started profusely bleeding. So my husband took our poor traumatized pup BACK inside to ask what in the heck happened and this woman says " oh, yeah, she kind of yanked her paw back so she got cut " UMM WHAT? You unprofessional little brat, you should have led with that! Needless to say, I WILL NEVER let anyone from this petsmart touch my dog again! Rude customer service & downright ignorant little groomer who couldn't even apologize for making my poor pup bleed everywhere!

I am so glad we found Creekside Grooming. It was our Goldendoodle's first time there and he looked…read morebeautiful when we left. We are definitely going back!

Not experienced with anxious dogs. I came back from my dog's first appointments to a list of…read morecomplaints from two older ladies about how "difficult" my dog was due to crying. Their tone of voice, delivery, and crappy grooming tells me all I need to know about creekside grooming.

Three stars are only because Alyssa was super helpful and welcoming. The store was clean but small…read more However, the amount of gold fish in a small tank was beyond disturbing. I have never seen that many feeder fish in such a small tank. Yes, I realize store typically pack fish into a tank but this was beyond that. Think an around a 20 gallon tank with at least 100+ medium sizes fish crammed inside. They looked distressed and I can guarantee that the oxygen was low. Not a good look PetSmart.

I am not someone who typically leaves a negative review without first giving the business an…read moreopportunity to address the problem. As a business owner myself, I know how frustrating it is to be blindsided by a bad review when you were never given the chance to correct the situation. That is exactly why I contacted the store manager before writing this. I have taken my dogs to various PetSmart grooming locations for years and have generally had good experiences. I have three doodles with very different coats, so I am also very familiar with grooming, brushing, and matting. This visit was for my smallest dog, who weighs only 3.3 pounds and has very little hair. I primarily brought her in to have her nails ground and decided to add a bath and brush. When I arrived, I was offered additional grooming services, including approximately $20 to trim around her face, which I declined because that is something I can easily do myself. The groomer, Kaylee, checked her coat and agreed there really wasn't much there in terms of matting. I completely understand that a groomer can sometimes discover a mat once they begin working. However, when I checked out, I discovered an additional $10 de-matting charge on my bill. No one mentioned the charge beforehand, called me for authorization, or even told me about it at checkout. This dog is 3.3 pounds and takes me less than two minutes to brush from head to toe, even if I find a tangles. Brushing was already included in the service I purchased. Had someone contacted me and said additional de-matting was necessary and would cost extra, I would have declined it. The amount is only $10. The issue is not the money; it is the principle of adding a service and charge without asking me first. Unfortunately, that wasn't the end of the experience. After getting my dog back, I was petting her and found a flea on her. My dogs and cats do not have fleas. I understand that PetSmart deals with animals all day long and that an occasional flea can make its way into a grooming environment. I wasn't expecting anyone to claim that could never happen. I simply wanted the store to be aware so they could check the grooming area and address it if necessary. Instead, I ended up spending another approximately $40 at PetSmart on flea treatment because I wasn't willing to risk bringing a flea problem home to my other animals. Before posting this review, I called the store manager specifically to explain what happened. I was not asking for a refund, free services, or a discount. I wanted her to know about the unauthorized charge and the flea so the issues could be addressed. What disappointed me most was the response. Rather than acknowledging my concerns, the manager told me there was essentially no way the flea could have come from their grooming area because they disinfect after every animal. I understand that they have cleaning procedures, but saying it is impossible for a flea to be present in a facility where numerous animals are groomed every day is difficult for me to accept. Instead of simply saying, "Thank you for letting us know; we'll check into it," I felt as though the responsibility was immediately pushed back onto me. The same thing happened with the de-matting charge. Rather than acknowledging that I should have been informed before an additional service was performed and added to my bill, the charge was defended. I was told that none of her groomers ever overcharge for services. That is ultimately why I am leaving this review. Mistakes and unexpected situations happen in every business. What matters to me is how a business responds when a customer brings a legitimate concern to its attention. I gave this location the opportunity to address my concerns privately before posting anything publicly. I wasn't asking them to give me money back--I was asking them to listen, take responsibility where appropriate, and make sure the same thing doesn't happen again. Just fix the problem so it doesn't happen again and to protect other animals for unwanted fleas. Unfortunately, I left that conversation feeling that this location was more interested in explaining why nothing could possibly have been their responsibility than in addressing the concerns of a longtime PetSmart customer. My advice to anyone using grooming at this particular location is to review your bill carefully and make it clear that you do not authorize any additional services or charges without being contacted first. And if you do have a problem, based on my experience, don't assume management will be receptive to hearing about it. I have had good experiences with other PetSmart locations over the years. This review is specifically about my experience with this location and, more importantly, how management handled the situation when I tried to address it directly.

I have been taking my Golden, Kody, to see Morgan for the last year or so. She is always SO…read morewonderful with him and makes him look so handsome! I love that they are cage free and really give thier pups the attention they deserve. Caroline's communication is top notch! There are friendly reminders of your appointment dates and times and she will give you a heads up when they will be ready to be picked up (so no waiting needed). 10/10 recommend!!!

We had such a great experience with Ohana Pet Care! They were able to get us in immediately when we…read moreasked for an appointment which was so convenient. Our dogs have very high maintenance coats, like the fluffiest of all time, and Ohana did an outstanding job of grooming them! Would highly recommend Ohana to anyone looking for pet care for any of your animals. We'll definitely be using their services in the future!

I adopted a dog from Berkeley County Humane Society on December 16. They sent him home with kennel,…read morecough, and medication. I couldn't get him to take because he was so sick.. we ended up at Winchester Animal Hospital on December 19th. Dr. Duke took some took an x-ray determined he had mycoplasma in addition to pneumonia. I asked her if he was going to die. She said it was a possibility because he was a very sick dog. We received the best care and our follow up visit was today. It was all we could talk about was how well he was doing. He looks like a completely different dog. He's gonna continue on medication for two more weeks, but he's on the mend and it's because Winchester Animal Hospital gave him the care he needed. Julie Marsh

I boarded my dog at Winchester Animal Hospital for four days, during which he developed a severe…read morebloated stomach. Despite the obvious severity of his condition, this was never communicated to me. When I picked him up, he could barely walk and had dark brown urine--clear signs of distress and a serious health issue. Shockingly, the staff failed to mention anything about his deteriorating state. Within less than 12 hours of picking him up, I had to take him to an emergency vet. There, he was diagnosed with a bloated stomach, a condition that requires urgent treatment. The vet recommended surgery, but it was beyond what I could afford. Had the staff at Winchester Animal Hospital reached out to me about his condition, I might have been able to coordinate the funds for his treatment. Ultimately, I had to make the heartbreaking decision to euthanize him. He was suffering for probably several days. The lack of communication and insensitivity from the staff at Winchester Animal Hospital is appalling. They failed to inform me of his critical condition, depriving me of the chance to seek timely medical attention. Adding to the distress, they gave me his food bag back half empty, which was the last thing he wanted from the time he left Winchester Animal Hospital to the time we had to ease his suffering. I can't imagine that he ate anything. Their inaction and disregard for his wellbeing are inexcusable. I trusted them with my dog's care, and they failed miserably. Do not board here at all costs.

Staff is very rude, poor service, mismanaged store. This occured on 1/4/26, no manager was on duty…read more Poorly organized store.

Very reasonable prices and the staff is always very friendly…read moreI would definitely recommend the store