New Ai system with the text messages SUCK let me just talk on the phone with a real person thank you!

This place lacks professionalism! Someone needs to be held accountable for this. all the Latina female workers didn't greet me and made me feel extremely uncomfortable and unwanted there. They greeted every one else who entered the store after me. This has been going on each time I come to this location...go figured !!! read more

Had a great experience!! Diana was amazing! Very kind and enthusiastic. We loved it here! Will be back soon! :)

I was there shopping for a Christmas outfit on 12/14 around 5:30 pm The cashier Emely was very distracted she wrote down my address wrong after I actually wrote it down for her on a paper. I did not receive my package because the address was wrong. Now I am not sure if I'll get my money back. All the workers at the time I was there were very distracted talking amongst each other and did not provide the best customer service. I never had a bad experience at Windsor. It was probably just this location. read more

Vanessa is amazing! She went above and beyond to assist. Made the experience great!! More people like her please!

Vanessa was awesome in helping me put together an incredible outfit for a black tie wedding. She knew exactly how to coordinate the dress with the accessories. I received compliments from everyone I met with and had an amazing time. Thank you so much Vanessa. I will always shop at Windsor for any future special occasions! read more

I come to this store every 2-3 weeks, and I own at least 12 dresses from this store. I have had friendly experiences with the sales associates, but today I felt racially profiled. While I was trying on dresses, two Hispanic sales associates began talking about me back and forth on their walkie talkies, asking each other how many items I had in the dressing room. Then she knocked on the door and asked me how many items I have. I would understand if the sales associate simply asked me personally how many items I have. But in a store full of (White and Hispanic) customers, talking about me on the walkie talkies is humiliating & implies that you think I'm stealing. I was highly offended, and my shopping experience was ruined. I even considered putting my items back. In the end, I still purchased $100 worth of clothing, but I am hesitant to return. Maybe if the sales associates had been helpful enough to go & get the different sizes I needed for me, this situation wouldn't have happened. I'm a hard working woman, and I have never and would never steal. I encourage the sales associates to be fair, be respectful, and be empathetic. Attached is a photo of 10 dresses and a fur coat I have previously purchased from this store, just to be disrespected today. read more

Windsor - 10 dresses and a fur coat I have purchased from Windsor - Accessories Near Me - Culver City, California

I never wrote a review for a clothing store, but Vanessa, the manager went way above and beyond to help me out, and she deserves all the stars!! Ordered online for the first time and the sizes run small for me, so she was very quick in exchanging for a larger size. Annnnd, I had ordered a skirt, thinking it's a combo incl top. But the top apparently wasn't included, so she offered me to look at other stores and found one at another place, called that place and asked them to hold it for me. I really appreciated it because the skirt was final sale and it would've been super difficult for me to match it w something else because of the design of the skirt. Ahhh thank you Vanessa read more

Ashley was so helpful and patient. She was great and thorough!! Vanessa was bubbly and great. 100/10

Many different selections available! The cashier had us waiting for about 5 minutes for help. But overall good prices and good variety in dresses and styles. My daughter loved her Homecoming Dance dress! read more

Windsor - HoCo (like the kids call it) 2021! Aka Homecoming Dance! - Accessories Near Me - Culver City, California

I am so amazed at the customer service at these stores! I had a movie premiere red carpet event and I was trying to find something in a hurry. Leslie at the Sherman Oaks store was extremely helpful and checked on me several times, and even helped me put on dresses in the dressing room. She tried to help me find the perfect dress. I ended up loving two of them, and was not able to decide which one I wanted! Unfortunately, one of them was too big and they didn't have that size. I bought one of the dresses and then, Leslie immediately went into action and called the Culver City store. She found the dress and had them hold it for me. When I got to the store in Culver City, Vanessa knew who I was, and had the dress waiting. It was amazing. When I showed her the shoes I wanted to wear, she told me that she had a better idea for me and picked out some other dresses that I might like. I couldn't believe it, she really knew her products and what would fit my frame. She showed me her first pick and then some other options. As I went through trying these on, she assisted with zipping/tying for me... her first choice became my first choice! She even tried to help me with finding people in my area to help me alter my dress since I am short and the dress was a bit too long. The dress stoled the show on the red carpet, so much, so I even ended up on the news! I can't thank these 2 amazing women enough for their time, kindness, dedication to their position, support, and laughing with me as we figured out what was best for me. It's women like these that personify what real customer service is. They truly are an asset to the company they work for read more

Windsor - Maria Paris world premiere red carpet event for Gunfight at Rio Bravo. - Accessories Near Me - Culver City, California

Amazing service Gaby is a really good help with giving ideas and helping out and the pieces of clothing are exceptional read more

guys this place is so great! the dresses are incredible and the store manager Mia is just the best! I loved my experience here and recommend it to any one who's looking to have a good time trying on dresses with your friends!!! read more

I absolutely love this store, they have such beautiful dresses, for all occasions. I came in today to return a couple of items and Vanessa was very sweet and helpful. Best customer services, along with the rest of the staff. read more

So happy I came to Windsor found a complete outfit from head to toe for an event I am going to ..thank you to Vanessa and Ley for helping me they where so helpful and kind and made my shopping experience so much easier ! read more

This store has great selections, organized, and I love that the store is color coded. This made my shopping decisions so much easier. I was on my lunch break so I needed a a cute dress for the evening. With limited time Vanessa was so helpful in putting my outfit together. I will definitely will be back. Thank you so much! read more

We just need to take a moment to talk about how incredible Vanessa is....every time I go to Windsor she is SO sweet and helpful. She has the best sense of style and always comes to my rescue putting an outfit together when I'm in a pinch! She's the reason I come to this specific store! Love love love Windsor and LOVEEEEEE my girl Vanessa, the queen of customer service. read more

Nice new store in the Baldwin Hills mall. Staff is amazing but the store needs more of a variety.

I love Windsor, and this location is new and a lot closer to where I live. Everything is very neat and organized. Fitting rooms can get a little busy, especially on the weekend, but the staff is very efficient in clearing out their rooms and checking up on you. The have a variety of clothing items, from T-shirt's, night out outfits, jackets, dresses, formal dresses, shoes, and accessories. What I like about this store is that everything is also very affordable and good quality clothing. The staff here was very friendly, and helpful. They looked like they enjoyed helping customers and being there in general. The cashier was especially nice, made conversation with me, and let me know about the 15% off Yelp check-in deal! I really appreciated all their help and made my shopping experience that much more amazing! read more

Elisa And Vanessa were so sweet and helpful. They made an otherwise stressful experience fun and I exciting! Thank you so much for all your help ladies. read more

Today I went into Windsor with my two daughters. We weren't greeted upon entering the store. My oldest daughter was looking for a dress that she saw on a mannequin when we entered the store. I was with my youngest when she noticed a black bow and I took it off the wall for her. While we were looking around an employee went to my daughter and ask her would you like us to keep the bow in the front to hold it for you? It took us by surprise and my daughter told her that she wasn't sure if she wanted. Then we started walking away when I overheard her whispering through what seems to be an earpiece telling the other person that my daughter wasn't sure if she wanted the bow. I immediately felt uncomfortable even if they didn't accuse her of anything. Why was she approached? She's an eleven year old and I was there with her. I put the bow back and told my other daughter that we were going to be waiting outside. While waiting for my oldest daughter we went to Icing and she ended up buying five different bows. My oldest daughter ended buying the dress, but when we were at another store my youngest daughter started crying asking if it was because of the way she looked? Our whole shopping experience was ruined. My daughter went and returned the dress a couple minutes later. She didn't want to keep a dress that would remind her of how the employee from Windsor made her sister feel. read more

Ashley was extremely helpful!!! She is attentive, kind, and full of great spirit. Aside from the clothes, the customer service is another reason to return read more

I love this place !! beautiful clothing and amazing staff. Came in today looking for a birthday dress. I fell in love with a really pretty light blue dress. I tried it on but sadly it fit a bit weird around the top area so I looked around some more to see if I could find anything else. There was nothing else that grabbed my attention so I decided to head out. As I was walking out I was asked by a staff member if everything was ok and what she could do to help. I am extremely great full she did because she looked in the back and I was able to leave the store with a really pretty dress for my 21st birthday !!!!!!! Thanks so much Vanessa ! read more

I love Windsor because I always get the cutest dresses here for every occasion -- weddings, date night, disneyland trips..etc! I wanted to point out one of the workers Diana has always been SO helpful. She helped find the sizes i needed for an outfit and put it on hold for me. She has been so kind while i've been in search for the perfect birthday dress! Thanks Diana & Windsor!! read more

My daughter and I were shopping last minute for an upcoming photoshoot and we arrived 30 minutes prior to closing. Vanessa was more than helpful, she was great! We were able to pick out 2 selections without hassle. Thank you Vanessa!! read more

I just had an amazing shopping experience with employee Taryn! I am preparing to perform at the Oscars tomorrow and I needed to pick up a couple last minute items. She assisted me in finding a beautiful clutch purse and jewelry. Taryn was also very friendly in the process and made my experience less stressful. THANK YOU!!! read more

I genuinely love this store because of all the variety of clothes!!! My daughter came in here looking for a last minute homecoming dress a few days ago and the options were incredible. The store was very clean and organized and nothing like the other stores I've gone to. The staff was incredible there was this one girl named Maisa who really took her time to help my daughter and I out. She always had a smile in her face and showed my daughter different styles that would fit my daughter's preferences!!! We would have been lost without her help!! I asked for her name before we left because she had amazing customer service skills. There was another girl in the front register that I loved but i forgot to ask her to write down her name for me. She had long hair but was extremely friendly and made great conversation.Overall all the staff looks like they enjoy working there!!! One of the best stores!! Definitely coming back more!!! read more

Great selection of dresses, found multiple options for daughter's homecoming dance, people were helpful and positive. Very reasonably priced. read more

Went to go try on prom dresses with some friends today and Vanessa helped us out a ton. She was so sweet and helped answer all of our questions. I get this time of the year can get stressful for dress stores dealing with needy teenagers but she didn't seem bothered at all. There was one other lady on the floor for a bit but Vanessa was the one helping my friends and I and other customers the most. So attentive and helpful, she even helped me put two dresses on hold and explained the whole process to me. Love this Windsor for the customer service and cheap, but quality items for a night out. read more

Windsor the company gets 5 stars. This store, I am giving 2. I've been in a few times. I can't remember the girls ever asking if I need help with anything, but no problem; I'm a big girl. However, a few days ago I went in to return items I purchased online. The women behind me were practically speaking in my ear. Not at any point did the cashier ask they abide by social distancing. As I approached the register these women followed me; perhaps they thought by standing close they'd be rung up quickly. The attendant did not ask them to abide by social distancing. As I returned my items, one of the two women began to comment on the items I was returning and why she does not purchase items online. I'd like to give the cashier the benefit of the doubt she did not hear this (loud) woman's comments. This entire transaction was one of thee most awkward retail encounters I have had. At minimum, the cashier could have asked the customers to acknowledge social distancing so she wasn't at the register with me. I could have said something too- but they may have been fighting words and no one needs that energy. An employee asking customers to abide by regulations makes the situation easier on everyone. read more

Came here searching for a dress for my daughter we find one we like we asked to see if they have other sizes they're all lost ... Run into one person at the fitting room that I seen working here she said oh I'm off the clock go ask them in the front cashier... I go to the front cashier and she tells me all we have a size small and I said no you also have a medium because my daughter is trying on a medium I am looking for a large size. The customer service here is really disappointing... read more

I needed a dress to go t a dinner and Milan was a GREAT help. She made it really easy to shop there. Thank you Milan for making my experience so smooth! :) read more

I was looking for an evening dress for my anniversary with my bf(we were planning to celebrate by "re-doing prom") and we went to this Windsor store in the Westfield mall. We were helped by Taryn, who was SUPER duper nice and accommodating! She was very encouraging and helped me get everything I needed even when she was busy. I ended up buying two dresses I am absolutely in love with. 10/10 would recommend! read more

My daughter and I went to Windsor to look for her homecoming dress we entered the store we were greeted with a welcome and a smile by Afra. As we browsed the store we found plenty of dresses, and some of the dresses were not the correct size, we asked for help and Lisa was able to assist us right away. Lisa was very patient, attentive, and knowledgeable. After several try- on's we finally picked a couple of dresses. We checked out but were still undecided about which dress we were gonna take we found out that the dresses were non-refundable at that point we made a final decision. Afra had a bright smile and helped us with care. She also offered different items that we needed to make my daughter's night whimsical. Afra and Lisa were so helpful and they both had great energy and excellent customer service. They treated us so kindly that we have now made Windsor our go-to store for most of our shopping needs for every occasion. read more