Saying goodbye to my sweet Ollie at 18.5 years old was one of the hardest things I've ever faced…read more The team at Wine Country Veterinary Hospital met me with compassion, patience, and understanding every step of the way. I scheduled and canceled Ollie's euthanasia appointment four different times because I just wasn't ready, and they never once made me feel guilty or pressured. They even allowed me to arrive and then back out when I couldn't go through with it. That level of kindness and humanity is something I will never forget. When the time finally came, they gave Ollie such a peaceful, dignified passing, and gave me the space and support I needed. I also want pet owners to be aware that many veterinary clinics today are owned by VCA Animal Hospitals, which is part of Mars Corp. the same company behind well-known candy brands. Since that corporate takeover, many practices have become more expensive with vets and staff paid commissions on what procedures they sell! Wine Country Veterinary Hospital is independent and not owned by VCA/Mars, and it truly shows not only in their fair pricing, but in the genuine, heartfelt care they give. I am deeply grateful to have found a place that still puts compassion first. Thank you for helping me through one of the most painful moments of my life.

Another great visit with Dr Sheehy! He loves our cats and keeps them healthy! Thank you Dr Sheehy!!read more

I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

I found this animal hospital bc this is the animal hospital the rescue I work with uses. I brought…read moremy foster puppy here with me a week ago. I love Sebastopol, the office is so cozy with trees all around it, a very peaceful pleasant setting. Right off the main road with a plentiful parking lot. The office was on the smaller side but not crowded at all. Most importantly the staff was great all very warm and friendly to my dog and me. Seemed knowledgeable, I really wouldn't know since I am not knowledgeable in veterinary medicine. We were in and out pretty quickly after a check up with some flea and heart worm meds and a follow up appointment for one more vaxx.

I've used them before in the past for my lizards, but I don't think I'm gonna take my animals…read moreanywhere else other than here now I took my dog and the customer service was beyond. Anything I expected. Everyone was so nice. The receptionist was super sweet and very patient. The amount of care they gave to my dog was phenomenal and they generally care about the animals you take there. I felt that all my questions were answered. And they took their time to talk to me. I didn't feel rushed and most importantly I felt like I got all my answers that I needed. All the staff was extremely sweet and very knowledgeable and very patient with my dog. I will definitely be back thank you so much.

I brought my 2 young guinea pigs in to establish care. From the front desk, to the tech, to the…read morevet, everyone was attentive and educated me regarding the care of a small animal.

Very skillful and insightful handling of my nervous cat. Reasonable suggestions for premedication…read morefor stressful future visits. Also the vet technician was extremely pleasant and helpful. A very positive experience for cat and cat owner for the initial wellness check , vaccinations, and removal of matted hair. ( this was at Heritage in Santa Rosa).

Dr. Lankes was really good with my two extremely shy and very anxious (basically unsocialized)…read morekitties. She has a gentle touch and soothing manner that made our recent wellness exams non-traumatic and smooth. In addition, she spends an generous amount of time providing informative advise and education. I liked her a lot.

I couldn't wait to write this review. It is so well deserved. Dr.Capurro is truly an AMAZING soul…read more I was so impressed with her knowledge and her demeanor. She succeeded in diagnosing and treating my bulldog when the Veterinarian that I had been with for the past ten years failed. He was more concerned talking about his personal life than my dog. A week before the appointment, I wrote her a letter about my dog's issues. Not only did she read this letter, she was fully prepared and knew exactly what she had to do, which impressed me so much. I can't say enough about this lady and the staff at Township because my dog is so comfortable and happier now. I am so pleased

Brought my dog here after reading the positive reviews. So glad that I did. The receptionist and…read morestaff were very friendly. The facility is very clean. They seem very organized. My dog fell in bn love with Dr. Capurro. She explained things clearly. I don't know much of my dog's history since she was adopted and I wanted for the Vet to see her while my dog is healthy to set a level of what she is like. I felt that the the Vet listened to my concerns and answered my questions, there is ample seating and a responsive staff when I called for an appointment.

Great care - Dr Newman is so warm and knowledgeable - we feel lucky to have her for 2 of our…read morepoodles who have vision issues.

Most compassionate team regarding animals I've ever met. From start to finish, explained…read moreeverything. Listened to all my concerns, not just the eye emergency. Assisted me in finding a surgeon since they were already booked solid but stated she would figure it out if they were unable to find one. Since I now knew my Olive was going to be blind, one of the office staff came out and reassured me that she has seen such resiliance and happy dogs that have lost their sight. That comforted me alot. Thanks to ALL

Montecito Veterinary Center took such good care of our dog Kevin. This vet reminded us of vets from…read moreback in the day which we really liked. That's hard to find these days. We've taken him there twice now and I can tell that they really care about animals. Sarina was very kind and friendly and Dr Diehl has such a kind and calm demeanor. Kevin normally is quite nervous being at the vet but when I brought him here he was laying down calmly on the vets table and when Dr Diehl came in he continued to lay calmly on the table. That impressed me. Dr Diehl did a great job on Kevin's teeth. He's recovering well and now has beautiful white teeth. Thank you very much for caring for my boy!

Tricked us into cancellation fees they didn't tell us we had. I don't recommend this Vet take your…read moreheart to earn money somewhere else. Stay local Animal Kingdom Sebastopol is a great place to take your animals. I recommend them.

Lanie took great care of our Shih Tzu. It was a relief to know she was in reliable hands. We…read morereceived pictures via text with updates and she even picked up our mail! I highly recommend using Lanie's Loving Pet Care.

I'd give six stars if I could! Lanie spent a week with our two cats and I think they were happier…read morewith her than with us! one cat with special medication needs who can be a bit skittish (and who can be easily traumatized by strangers) acted as though we'd been gone for the afternoon, not a week. She's the best endorsement for Lanie I can think of. She has also cared for our dogs in the past as well and did a spectacular job with them, as well. I was also extremely pleased with her care of the home and property, the house was clean, indoor plants watered and linens washed; so nice to come home and be able to relax. Highly recommend Lanie's!