I am updating my previous review. Dr. Crippen's team reached out and let me know they previously…read moresent me a card but it must have gotten lost in the mail or delivered to the wrong address. They sent me another card and it was signed by the entire team which I was very grateful to receive!

Hi There, As of recently, this location in Santa Rosa is now…read moreowned by Dr. Harsh Dogra. Got a referral from our family friend to take our 13 yr small dog to his office for dental cleaning. We are in Novato. Got timely texts and phone calls from the front desk for appointment reminders. The office is very neat and well kept with spacious exam rooms. The whole staff and front desk are very welcoming and friendly. Found Dr. Dogra to be very caring, compassionate and loving to our dog. Our small dog has a grade 2-3 heart murmur. He explained in details about the overall health of our dog, dental cleaning process with that kind of heart condition and some tests that were needed to perform. We had never encountered a vet so far in 13 yrs to go in such details with so much passion and honest assessments. We also found the cost/prices of dental cleaning and other tests etc to be quite reasonable and much lower compare to some other quotes from Vet offices in Novato and surrounding areas. We are very glad to have found Dr. Dogra's Lakeside Pet Hospital. We are highly satisfied with all the services performed with attention to detail and follow-up calls from Dr. Dogra/staff to make sure our pet is doing good. We highly recommend to take your pet at least once to this office and experience for yourself. I guarantee, your pet will be in good hands. You won't regret it!

Been going there with dogs and cats for over 10 years and have had very satisfactory experiences…read morewith surgeries to claws.

Very upset about a recent experience here. I have taken my cat here for a year and really liked Dr…read moreRoss and his techs. Took my cat there twice recently for a problem. Was contacted by the vet assistant/ "office manager" , Louis, that I had been rude to the receptionist . He was unprofessional and very inapprorpate in how he handled this. He was aggressive, rude and never asked me for my recollection of said two occurrences. Not willing to listen when I tried to ask about it or suggest my rememberence. Was told this was now "in my file", and was basically on probation, like a schoolchild. I was never rude nor did I use profanity, which I was accused of. Don't understand why this happened. I do recall that the receptionist was annoyed that I called to change a "walk in " and I (politely) asked for an appointment. She acted inconvenienced. I still was not unkind. I responded to the office manager that I would find another vet for the future and he said " good". To add further insult, I then received an email that they were "terminating my services , due to inappropriate behavior etc etc". I told them I would not return - why did they need to send that to me ? He needs training regarding the proper way to handle situations like that In the future. I do not recommend their services.

A neighbor referred me to Dr. Sue. I drove from Sebastopol to Petaluma and had an upsetting…read moreexperience. Dr. Sue wasn't welcoming to me and my dog, Tucker, even though I was early. The first thing she told me was that she wasn't accepting new patients. My thought was- Why did you give me an appointment? My dog is hyper-sensitive. She put him in a head-lock and scraped some tartar from his teeth, then stuck her finger in his anus to drain his anal glands. He was traumatized. After five days, he hasn't come out from under the couch. People say she's a good vet, but I would not recommend her to new patients.

Sue Buxton has treated my cats for decades. I like her calmness, patience and astute observations…read more Sue is compassionate toward both the patients and their caregivers. Sue isn't a doctor that will order unnecessary tests just to be sure instead, Sue will try a practical approach first which is based on her extensive experience. My cat is thriving in her care.

I'm appalled by the lack of proper veterinary care and basic empathy exhibited by the vet Marlene…read moreJan towards my mom and her elderly cat. Dr Jan was combative and made personal accusations towards my mom's ability to take care of an elderly, deaf, previously feral cat that she has kept alive and healthy for near twenty years. My mom went in with a simple concern about her cat's loud meowing- as we have long ago noticed she is deaf. She only wanted information about potential nighttime sedatives or relaxers as the cat is obviously healthy and not in pain, eating normally and purrs as soon as she is picked up and held. Dr Jan's response? Calling my mom an incompetent pet owner pressing her to euthanize. I think that's insane. I think it's terrible. She sent my mom home in tears and I'm enraged. This cat is a member of our family. We only sought something to help her sleep at night in her old age. I have never left a bad review in my life but I think if your immediate response is to euthanize a member of my family and insinuate my mother can not care for a cat she has kept healthy and happy for two decades, you should not be a veterinarian. I made this yelp account solely to warn other concerned pet parents about Dr Marlene Jan. You will receive no empathy or constructive solutions from her. Do not patronize this business, your animals deserve better. I will be escalating this.

We bring both of our cats here and the experience has been very positive. The staff, techs, and…read morevets are all really knowledgeable. I find the hospital to be knowledgeable and wonderful at engaging with pets and pet parents alike. Theres not a lot of research out there on cats and this hospital is really up on the new information coming out.

I couldn't find a vet anywhere that could take an animal in for the first time and found this…read morewonderful baby wandering my neighborhood and pain so I took her to all Tails wagging they nicely invited to be there and took her right in the doctor gave her an ultrasound and several other tests and medication she needed the only ones that would help me. So much professionalism flight service and organization of their animals that came to visit while I was there and the staff one of the Best bets I've ever walked into I hope you take advantage of their wonderful care. Thank you, Laura Jewell

Caring, knowledgeable, friendly, and honest veterinarians and office staff. They explain all…read moreprocedures and why certain tests are necessary to aid in diagnosis. You and your dog aren't just a name or number. They get to know both the pet and the owner. They make every opportunity to see you in a timely manner especially if it is an emergency situation. We couldn't be happier. Special thanks to Dr. Singh for his care of Carly.

The team at this veterinary office is absolutely amazing! I have two large bully breed dogs with…read morebad allergies, and they are always treated with so much love here. The staff is always friendly, welcoming, and helpful. The vet, Dr. Waldo, has always been great with my dogs as well. Never had an issue in the almost 3 years I've been going! I noticed some past 1-star reviews from people who don't seem to understand how busy a vet clinic gets, or who expect the staff to do things for them that them as pet owners should be willing to do themselves. This clinic gets busy because they are good at what they do. The staff works tirelessly and always prioritizes the animals. I will always recommend this place!

Dr Waldo and Staff are amazing! He is my regular vet for most things but he and his staff always…read moretry and go above and beyond to make sure my dogs are taken care of. I highly recommend this local veterinary clinic.

Update: To this day no acknowledgement of the fact it was her that chose to go forward with our…read moreappointment despite our request to reschedule because the sedatives hadn't had time to kick in for our dog Taz. Low and behold, on the very last day of the two year window to submit a claim against our homeowners insurance her lawyer submits a claim for $75,000 Displaying no prior urgency then submitting a claim at the last minute, given the California Veterinarians Rule, obvious negligence and zero concern for how this could affect us. Clearly Dr Foley is devoid a moral compass. The omission of facts, half-truths and mental gymnastics required to justify are all signs a moral compass is missing. A last minute money grab hedging a bet for a settlement knowing they wouldn't stand a chance in court is nothing more than a bottom feeder scam. Psychopaths are adept at mimicking displays of empathy. I sensed it, we mentioned it to one another and now wish we'd taken it more serious. Don't ignore the odd feeling you're conversing with a robot. The smiling images above are propaganda and the show of concern for your pets wellbeing is Oscar worthy. More like Dr Folly. Trust my pets wellbeing to a scammer, me thinks not.

So far so good, got a very professional phone call, set up an appointment, etc. Will update later.read more

After almost a decade of using House Call of the Wild for multiple pets, I am confident to state it…read moreis the best veterinary care we have ever received. Dr. Staley is extremely knowledgeable, compassionate, attentive and professional. He possesses an overt ability to meet every animal where they are and always employs the least intrusive practices. It is rare that any health care provider takes the needed time to fully listen to and engage with the client's insights and concerns. Overall, Dr. Stanley cares deeply for the holistic wellbeing of animals, and my family cannot recommend him highly enough. That belief extends throughout the community, as I found Dr. Stanley via glowing recommendations from trusted friends and have since referred him to many others. That network of pet owners is full of gratitude and appreciation for his services.

I would give a minus ten if I could. This guy has the compassion and kindness of a sadist. He…read moreexpressed, lanced and irrigated my one year old puppy's impacted and infected anal gland with no numbing agent, no sedation, no pain reliever. My puppy shrieked in pain for the pretty much 3 minutes straight he squeeze the hell out of a very abscessed gland. When I said something about the pain he told me he was almost done. This was straight up animal cruelty. I didn't know the protocol is anesthesia or at the very least sedation. Maybe a numbing agent ? No animal should be so traumatized like this by any doctor. Not in 2026. He had all he needed to do it while making the dog comfortable and un traumatized. He chose to do it the cruelest way possible. And gave no pain meds afterwards. I will be filing a formal complaint.