Location was overly packed inside and out and not ensuring customers were adhering to social distancing. Orders were a bit of a mess as they had trouble keeping track of orders and pickup. There really should be a limit of how many customers are allowed in the store at any given time such as other stores do. They should also text customers when there orders are ready if they are waiting outside as instructed so people don't pile up at the door or inside waiting. Food was decent though overly salty across the board. Sauces had good flavor and boneless wings were larger pieces than other establishments. I would give them another shot, though hopefully they cut back on the salt/seasoning a bit or change out their oil more often. read more

I heard about feathers in the chicken and refused to believe it. We were in the area and decided to stop by this wingstop and there we came across what many have complained about; it was truly gross. I only posted these photos as proof (the rest were even worst) because I'm still pending my refund. Our family loves wings and I don't think we will be able to eat any for a long while. read more

Wingstop - Flats with feathers? - Chicken Wings Near Me - Burbank, California

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Wanted to give this place some love as we put in a phone order during dinner rush, were told 20 minutes, showed up 10 minutes early & they were busy but dealt with everyone courteously & competently. Our food was all ready early and order was put together correctly. Contactless payment & we were set. I don't give places enough credit for sound work done efficiently & without complaint. I should. Thanks for being there for us, Wingstop. You saved dinner. read more

Great customer service by Shav Very welcoming and respectful. He was able to fix my order without any issues read more

Very lazy and slow employees, it took me more than half an hour to get my order. And last time they gave wrong order and and wings was cold and not eatable. read more

the food was good (besides having some of the smallest wings ever) but i have a bone to pick with the lady who was at the cash register, Kimberly she got several things incorrect we asked for boneless wings but instead she gave up classic wings, ruining our food experience by a good amount we also asked for the food to be for here but instead she made it To-Go, making the customer feel unwanted in the establishment the ability to make more than one mistake in one order is very unprofessional!!! we were very clear with what we wanted, repeating ourselves several times read more

This wingstop needs better management, one of the employees didn't verify my order with me and I paid. I asked for the refund of just the items that I didn't want and none of them knew how to do that. They kept saying just we can offer store credit which is not what I want. This location is a hit or miss. Don't waste your time here. read more

Came here for lunch... I get it theyre busy, but come on do a little better on the quality of wings for goodness sake! The wings had NO SAUCE after I requested lemon pepper! read more

Wingstop - HORRIBLE! NO SAUCE AT ALL! - Chicken Wings Near Me - Burbank, California

These are the perfect wings! I normally say "well done" & they never cook them well done the way i like, so tonight I asked them to run the wings an additional two times on top of what they consider "well done" & i promise these were the best mango habanero wings I've ever had from wing stop!!!!! read more

Wingstop - Chicken Wings Near Me - Burbank, California

look at the size of these wings...how do these even pass quality control? the smallest one isn't even half of an average sized wing. and if you think that was just one, look at the others in the picture. my kids had already eaten more of these wings before i started to eat, but i noticed it immediately. there were at least a third of them like these in a 40 piece meal pack. this is just sad. read more

Wingstop - sauce cup for size comparison - Chicken Wings Near Me - Burbank, California

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Came here on a busy Friday night after a day at Universal Studios. Right away they told me it was busy and to expect a 40-45 minute wait. I'm glad they told me ahead of time. I was cool with that so I went ahead and placed my order. I ended up only waiting 20 minutes and the food was fine. I got lemon pepper and regular hot wings. Everything was hot and tasty. My only complaint is that the soda machine ran out of ice. Other than that, everything was good. My wings were good, fries were good, and the service was fine. No one was rude to me and they all looked happy even though it was super busy. I saw some door dashers that looked annoyed but they were probably in a rush. I wasn't. Also this location isn't cheap with the ranch. Good size containers. read more

Went here last weekend and it was definitely a funny experience. My brother and I were cracking jokes with the cashier, who took it fairly well. Once we finally got our order in, we took a seat at the table and waited patiently for our food to be ready. There is a window to see into the kitchen on the side if you want to check on your food. When our food finally came out, we dug right in since we were super hungry. The fries were sweet and salty at the same time and we had four different flavors of wings that were pretty crispy and big pieces since we had gotten boneless wings. I think their wings are slightly better than Buffalo Wild Wings, but I guess it depends on the flavors that are selected. read more

Wingstop - Wings and fries - Chicken Wings Near Me - Burbank, California

I usually come here often ever since hs but they really let ya boy down today with literally the SMALLEST pieces of chicken ever. Do better pls, flavor wasn't even there really disappointed read more

Wingstop - Smallest mf chicken ever - Chicken Wings Near Me - Burbank, California

This is the worst wing stop I've been to and it's HEARTBREAKING because I love Wingstop. Their employees are pretty dim (not bright). Very rude and it's almost as though they make it an effort to get your order wrong. I tried talking to the GM there but it seems like she's just as bad as the employees. I called corporate to let them know this place is tarnishing their brand. Hope they do something about it soon. For now, I guess Bdubs it is. read more

I have been an avid wingstop fan for many years. I remember in 2020 when I tried their Louisiana rub for the first time and it was amazing -- crispy, juicy on the inside, and packed with the seasoning. However, I don't know what changed over the years, but all the wingstop locations near me including this one completely plummeted in quality and service. I ordered 10 bone-in wings, 5 louisiana rub and 5 garlic parmesan. There was barely any seasoning on the wings. It was as if they tried their hardest to put as little seasoning as possible. As a result, the things had little to no flavor, and this isn't the first time I had this experience. Same thing happened at the Glendale/San Fernando location. In fact, I specifically called this location after placing my order to let them know that the other location completely skimped on the seasoning and I kindly asked if they could just make sure the seasoning was there. The female who answered was very rude and kept reiterating that they're different, and I was perfectly chill about it saying no worries, I just wanted to call and ask you guys to make sure the wings don't come basically empty. Maybe I angered them, because my wings arrived basically empty. I give up. As a customer, I called in the first place because I want my money's worth. I'm dropping an unnecessary amount of money on some damn wings so it better be good. It wasn't, unfortunately. I've come to realize that the food service/quality in the LA area has just gone considerably down since covid. Don't know if there's a correlation, but at this point I'm done giving my money to businesses that don't give a damn about doing one order right. I shall return to my Trader Joe's frozen food ways now. read more

I am honestly so upset that I have to leave a review like this because we've been customers here for years.We've always enjoyed the food and never had an issue. I called to place an order about 15 minutes ago. A lady answered she placed me on hold for 20 minutes. I hung up and dialed again. The same lady answered. I asked her if we could place 2 orders she was giving me the worst attitude and refused to place the order that we've always ordered from here before. I refused to even place my order thinking of the possibility that she might do something to our food. I called again a very kind man answered and I informed him about the situation. Hope whoever that lady is learns some customer service skills. read more

Taking forever and they charge for everything and I do mean everything....all flats/drums? EXTRA! Dipping sauce? EXTRA! NOT EXTRA DIPPING SAUCE but ANY dipping sauce is extra! The wait time is OUTRAGEOUS! They had to re cook my order because they miscounted ...I am not sure why but I literally thought I was having a joke played on me! Everybody was standing around looking goofy! Will not be back! read more

In the past, this location was always on it! Food quality and service used to be excellent. The last three times I went, I've been extremely disappointed. On two separate occasions they completely forgot my cheese sauces and one time they gave me mostly drums when I paid extra for only flats. The most recent visit, we waited in line for almost 10 minutes till the person taking orders came to get our name for our take out that was already ready and sitting on the shelf. Even though there wasn't many people in the store and there were several employees in the back cooking/one cleaning the table area, only one person was taking orders. We stood there for a bit while she was writing things down and never said anything like, "I'll be with you in a moment." I think the worst thing about this location is their soda machine. Every single visit there is no syrup in the machine and all the drinks taste watery. I already am not a big fan of the freestyle machines, but I feel like this one is not maintained enough, so their sodas don't taste good. Very sad, because it used to be a very nice location read more

Rude ass employees!!! You ask for the fries to be well and they get mad like it's getting taken out of their paycheck! They bring the fries back like this!!!(See picture) Very funny! Train your employees!!! In fact the last time I went, the employees were fighting right in front of customers! I think I'll go the extra mile just to avoid this place! read more

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Bad is an understatement. Wrong orders. Rude managers. Rude employees. Late orders and you're on hold on the phone forever Lol I really hoped this place would get better. Definitely won't come here again. I give up. Sigh... read more

Disgusting don't waste your money, they give the smallest pieces of chicken, its crumbs.

Most of the time I read reviews for Wingstop they are usually negative. I finally decided to try it for the first time despite the reviews and boy I was glad I did. First off the cashiers were very attentive and very helpful when I told them it was my first visit. They broke down the menu for me and even recommend their favorite sauces. They also sold me on sweet potato fries (not a fan of sweet potatoes in general). I ordered lemon pepper boneless wings and medium spiced bone in wings (not a fan of very spicy foods). They ensured me that the most spicy sauce they have is nothing to mess around with if I'm not ready haha. I also ordered a side of sweet potato fries. One thing I kept reading on reviews was the bad quality of wings so I was curious as to what my experience would be. I usually get wings from Buffalo Wild Wings so I had something to compare them to. I was amazed at the taste of the Medium wings. They were just the right amount of spicy and the juicy wing was a delicious pai. The lemon pepper wings went great with my ketchup addiction! I loved how crunchy and sour they were. The quality of these wings were amazing, I don't care what anyone says. Plus the price was so much cheaper than BWW! Always a plus for me. The time it took to receive my order was about 10-15 mins which for me is great. BWW usually takes 20-30 mins. For the same great quality taste I will not complain. Parking in this location was pretty fast and easy for the time I went. I am not a local so I could have just been there at a slower time. Overall my first experience at Wingstop was excellent. I will definitely visit again for some amazing wings read more

Wingstop - Chicken Wings Near Me - Burbank, California

Wing stop has been a constant quality wing place and service has been honestly been good. Wait is long so be smart and order ahead. Worst time to go is national wing day- people waited for 1.45+ but that just tells you how good this place is! read more

Wingstop - Lemon pepper, mild, dragon's breathe and atomic. Lemon pepper still wins and hot isn't badly hot. - Chicken Wings Near Me - Burbank, California

Very bad service employees texting on their phones after taking care of the food texting again and after all, we got the wrong order waiting half an hour this is right read more

my late night staple!!! whenever I just don't feel like cooking dinner or I'm just in the mood for wings I'm always down for Wingstop. I usually go for their hot honey, lemon pepper, or Hawaiian wings and they don't disappoint. read more

I've been coming here for years, insanely quick service and a friendly staff. The cooks in the back can throw down. Victor in the front has an awesome attitude and always lightning fast. Much appreciation to Wingstop Burbank see u guys soon read more

Worker charged me for two drinks without asking me if I wanted a drink or not. Worker was rude when I asked for a refund and couldn't give me a refund either as I paid in card. They did not offer anything in compensation either. Food took about 20-30 minutes to make too read more

Service was great here, wings took like 20mins though, a little overcooked for me they could use 5mins less cook time. It got a little busy here. The front stools seemed to be made for kids. The staff is very friendly and seem happy. I'd eat here again. read more

This place just keeps getting worst, i go out of my way as I live inN. Hollywood, the wings and service use to be great, but in the past 2!years the food and service has just gotten worst. Fountain machine is out of drinks or all the drinks are over carbonated. Let alone serve garbage overcooked wings that you can't finish. Let alone with the female employees that have a attitude (especially the one with butterfly tattoos are her neck) if your employees hate their job, then they should look somewhere else and make themselves happy. Employees shouldn't have to take it out on the customers. read more

I'm really digging Wing Stop. Do note that there is a bit of a wait for your food, but overall the service is friendly and the prices are fair. I really like the parmesan wings; mix and match to figure out your favorite flavor! I have been repeatedly since I really like the food. They also have a phat soda machine where you can get just about any flavor soda you want! read more

Wingstop - Lemon pepper chicken strips - Chicken Wings Near Me - Burbank, California

I am so sad. I love Wing Stop but this specific location ALWAYS forgets our ranch with our wing combos when ordering through DoorDash then when we go in to actually get our ranch after they forgot it we receive nothing but attitude. Never have had this problem until this location, if it's a combo then double check your bags or remind your dasher because the problem is consistent. :( read more

No consistency! My order is always the same but they always serve it different. Sometimes they have it drenched in oil. Sometimes they put way too much sauce. Sometimes they put too little. I've had it a couple times where I wasn't even able to eat because it was so Cold when I received my order. No consistency! read more

Dang what can I say man.. this is hands down the worst wingstop I ever been to. Every time man, always missing a few wings to the order. Why do I pay for more when I get half the order to my plate. Overall, I do not recommend this place. read more

I've been here twice in the last week (ironically, I never come, but when you have a craving and it's something your kids enjoy from time to time...) The food was fresh and delicious!! The people in the front are extremely friendly. They engaged in conversations with my son and were extremely kind and patient while I was trying to figure out my order. We need more people like this everywhere! read more

If I can give this location no stars I would. We placed an delivery order over 1 1/2 hours ago and 10 mins before deliver our order was cancelled. Then we called the location and then we were told our order was not ready yet after 45 mins and it will get delivered. When it got delivered 45 mins later it was cold and the wrong order and missing items. We called the location and was put on hold 3 times and hung up on. Then we called back again and requested to speak to a manager. They wanted to redo our order but we just requested a refund and then was told we have to call doordash to take care of it. Very bad customer service and unorganized. read more

Came here because I was passing by I probably shouldn't have since it bugs the employees that they get some business. The small short Mexican girl has an attitude problem. They asked if I could pay cash instead of card I said no and she got annoyed and was rolling her eyes at me. Very rude ! The P.I or manager in charge was busy counting the boxes and didn't care that she was being rude. I'm not getting my food free for them to be disrespectful. She is going to ask only me to wait outside and other people and Uber drivers were able to wait inside which I found weird ! read more

Wingstop - Employees at this store with attitudes - Chicken Wings Near Me - Burbank, California

Food has always been great anytime I've ordered from this location but the customer service could definitely be better. Whether it's on the phone or in person... the staff overall could be better with communication, faster service, friendlier, be more informed about promotions, birthday rewards, etc. Also if you do have a birthday reward that's been sent to your email you have to print it out and bring it to be used in person. They won't allow you to simply show it on your phone or use it to order online. It's 2021 Wingstop.....please figure out a way to place a barcode, numerical code, etc. on your rewards so that people can utilize them in various ways. Every other company has somehow managed to figure it out. Please do the same because it would be super helpful, convenient, and more of an incentive for customers to want to dine with you. Thanks! read more

Made me wait for an hour ??? Then the wings tasted so nasty !!?? Worst customer service i have ever seen!! The short latina girl at the front had a huge attitude! chewing gum so loud on my face. Place was so dirty! never coming back again . Just pure disappointment. read more

Ordered fries but got this soggy mess and it's not even due to the cheese. Rest of the food was ok. read more

Wingstop - Idk what these are but they're not edible. Disappointed. Looks like they refried old fries. Thx but no - Chicken Wings Near Me - Burbank, California

Walk in orders will take 20mins to 30mins minimum waiting time to get your meal and they will never say they are sorry or offer anything to make up for the very long wait time. $14 dollars for only 6 wings is a rip off for waiting 20mins read more