This wing stop is so professional! Order is always on time and delicious! Maria the manager is awesome! And the greatest.

Horrible customer service! I am still in disbelief that these workers didn't care to provide the bare minimum in customer service I went in with my kids because they were asking for Wingstop as soon as we get there we got in front of the register and no one approached us to take our order but as soon as the phone rang they immediately went to answer! I started thinking wow I think I should have just called... so time goes by and he answers another call while still taking the order on the other phone and whispers to me to let him get everyone else taken care of First mind you I was already there waiting over 12 minutes with no one ahead of me. I'm staying positive because I know my kids really wanted it but then I start hearing this guy talking to the 2nd customer explaining that there will be a survey at the end but going back and forth talking about the order so that's when I just got fed up and left why bother eating at a place who doesn't take me being there in person in consideration. Very disappointed! read more

Bad. The wait time is horrific. As bad as the wait time is you would think that the staff would be busy. When I walked In it looked like social hour for them. Shooting baskets in the trash and loitering in the kitchen. read more

Great location and staff! Maria was very helpful and friendly! Clean fast and friendly! read more

They have stepped up their game. They are friendly. And are timely with their food. A much better environment than the other location. Thanks Maria for the service! read more

Juneteenth, (June 19, 2023, Monday), was on, "Fire", (Like one of my favorite music artist, Alicia Keys), with the food and employee GRACIE with her,"Awesome/Excellent", and Legendary customer service! She went well and beyond the call of duty with her graceful smile, calmness, patience, personality, and professionalism. In today's society maintaining extraordinary Customer Service in a fast food chain is far and in-between. Gracie, showed up, showed out with being all that and a bag of chips!! Smile. It makes me emotional because I am 63 1/2 years old and having a young lady with so much respect leaves you lost for words. Respect has been lost in the shuffle with fast food chains. Gracie, has NOT lost any. Legendary Work Ethics she definitely possess. Wingstop you need to make time to acknowledge this employee and hold on tight! Greatness, like Gracie did not stop. Employee, Imani, was Awesome with her Amazing Personality, (Kind and Respectful) with giving the food to us with a smile. She had a beautiful personality entwine with her professionalism. Included, "Gigi", for being kind and respectful. They say, "Teamwork makes the DreamWork!" Gracie, Imani, and Gigi. All of you did that!!!! I am forever grateful for you showing my granddaughter that she is not the only person left in society with showing kindness and respect to us elderly folks. Lol's~Smile Thank you Wingstop for having such "Legendary Employees"! You are truly blessed and highly favor like I was today!! Smile P.S~ Gracie, Imani and Gigi had the place clean as a whistle. Absolutely nothing was Filthy McNasty @ Wingstop!!! Lol's Gracie, Imani and Gigi, One Billion Star's!! Yelp only has up to 5.. I'll definite be back, (Arnold Schwarzenegger) voice! Smile read more

Been here every sunday for my crew pack for my football games! love coming here. amazing stuff with an amazing atmosphere. love the lemon pepper wings read more

AMAZING SERVICE!! Customer service was a1. I usually don't go to wing stop out here in Moreno Valley because of the bad service on Alessandro but thank God for this new one. It was so clean and professional read more

as an Ex employee at wingstop.. the kitchen needs to be ran with a little more efficiency.. too much slow motion going on behind the counter. there is a proper amount of cooks in the kitchen but still not enough orders being pushed out in a timely fashion.. makes me want to go back there and show them how its done read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

Finally! Love WINGSTOP! Thanks god this is closer to my house! This is my second time here Since opening ..... Sammy was great!!!! Very friendly and energetic! The first time I ordered in store and was quick and accurate! This the second time k called ahead and Sammy picked up! She even recognized my order hahaha thanks everyone in the restaurant for your hard work! I'll be back soon trust me! read more

I want to congratulate the team for doing such a great job! Although they are busy, they greet and show orders to make sure everything is correct. Highly recommend! read more

If I could give a zero I would. Stromy is a worker there who had lied to me about who the manager was. She was Extremely rude and not helpful and told me that I needed to be patient and wait for my meal even though it was already 45 minutes past the excepted timeframe. Every time we come to this place we can never get our food on time it is always cold and the people there are extremely rude and don't wanna help you read more

So disappointed with not just the delivery but with the manager on duty. After noticing missing items I called location and was told I was speaking to the manager. Never have I had the most apathetic attitude about my complaint. I ordered $60 worth of food for her answer to be "So your calling for what, just to complain?" I explained that I just got out of the hospital and really needed the sides missing to complete the meal. I paid delivery for her location given that I cannot drive. All she offered was for me to go tomorrow and pick up ranch? Why would I pick up a side or ranch for wings ordered the day prior. After going back and forth I was promised a refund however rushed off the phone because she claimed she had better things to do then stay on the phone listening to my complaint. I paid $60 dollar for cold wings that are not complete without the sides. Had they notified my the sides would not come I would have never purchased and paid for delivery. My Valentine's Day dinner is ruined and the most upsetting part is how I was treated. Never again with this location read more

Though staff is very friendly, the restaurant was unkept and dirty. The restroom was unstocked and the sink was dirty. The tables were dirty, as well as the cashier area. The ice machine was empty and no one made an effort to fill it in 45mins. read more

Even though the app says my order is ready I always have to wait an additional 15 min at this location. No issue with the food just with the fact they can't get orders out on time. read more

I used to order from Wingstop a few times a week, but they got rid of the hot honey rub, which was the best flavor on the menu. My mobile order is never ready on time. I always have to wait at least an additional 20 minutes for my order. The restaurant is full of angry customers also waiting for their orders. The fries be a hot mess with a mixture of thick and skinny fries that have no seasoning, and the vegetables look like they're being stored at a temperature that's too cold. Since they got rid of the honey rub I haven't ordered which is saying a lot because again I would order from them a few times out of a week. Bring back the honey rub!!!! read more

So my wife and I ordered our food and a man came inside and returned his food to get it remade to his liking. The lady in the back took his wings out and put them back in the deep fryer and was gunna give it to someone. lucky a lady saw what happened and spoke up and made them throw the chicken awake and make it new. Very gross and disappointing very thankful she caught this happened and hope everyone is very careful with this place. Take the 5min drive to a different location read more

Crystal was very patient with me the customer service was great in general. Keep up the great work guys.

Marcus was very helpful. Liked his customer service! Very quick at check out. The other staff in the kitchen were very quick and attentive. Will be coming here again. read more

Very disappointed . Placed an order last night . Took 25 mins longer than I was told to get my order . I Get home and my order was incorrect . My wings weren't even tossed in sauce and fries had no seasoning . I literally didn't eat the food and threw it away . I called this morning after getting up because the situation didn't sit right with me and she told me she couldn't do anything for me because I threw the food away . Thanx Heidi for the great service read more

I ordered my wings with no flavor, and they flavor it with burnt styrofoam, common guys ,that's so unprofessional, can you guys train your workers better and not to put hot chicken against the styrofoam. Never again, I will not come back. read more

Wingstop - Chicken Wings Near Me - Moreno Valley, California

Gave this place a 1 star. If I could give it zero stars I would. Ordered my food online got there at the time I'm supposed to pick up.. order not ready. Was told 7 min waited 20 min witg no apologies no nothing. When I got home my chicken fingers weren't even cooked all the way my fries were over cooked. I will never return read more

Loved the food customer service was great yhe manager crystal always makes my food rite

Ok. I wasnt gonna put a review on this but yeah 3 time is the charm. Ordered there and said wait time is 16-20 minutes. So yeah naturally after 20mins i went to pick it up. Once i arrived they said order is not ready and to give them 10mins. 30mins passed and asking for my order 2 more times and it wasnt nowhere ready. It took 70mins total from the order time. I wouldnt have issue if they said wait time is 45minutes or so but then this??? And no there wasnt any shortage of crew. They are staffed enough. So yeah they deserved this review if i could give no star i would read more

Wow just wow! Unbelievable what a Terrible customer service experience I had last night on 08/25/21 at 8:30 pm the whole team where extremely rude and unprofessional especially the Guy they had working the line he was whining and complaining the whole time about customers! Why work there when you have no type of people skills?? There was not one single person there working that seem like they cared!! Horrible Customer Service! Not only did they have the nerve to ask for a $10 tip because I asked if my order was ready they also said if I didn't give them $10 they will hold my order another 10 minutes!! NEVER Again read more

Do not eat here if you need prompt service or hot food. i Ordered an 8 pc @ 7:15 with an expected wait time of 16-33 min . I arrived @ 7:55 Where there were 3 other ppl waiting . There were 3 cooks all laughing, joking and play over the food (And one on break).I didn't get my food until 8:30 And my fries were cold . The entire time I was there, they only put out 4 orders (including my order) and one bag waiting on the table. They were playing so much that by the time I left there were 10-15 ppl waiting. I'm NEVER going back read more

I love this wingstop it's so fast and clean and so fresh in side and the people are so nice, I will for sure be coming over here again

I have tried many many times to like this specific location. Unfortunately this location has disappointed me over and over. I love wing stop and it's great food... however the service at this specific location ruins my experience here EVER TIME! I'm new to Moreno Valley. I lived in Downey for many years and the wing stop service there was amazing. I tried wing stop for the first time and quickly realized how much more different the service was. There are no responsible adults there. PERIOD. Now whether it's the owners fault or the franchise's issue, every single time I have came here it has been a disaster to say the least. The first time I went there was A LOT of disappointed customers. First red flag. People where sitting around waiting for long periods of times since their food was not yet ready. I waited one hour after the time my food was supposed to be ready. I ordered a head of time online. I showed up to the store one hour after my confirmation email and still my food was not ready. I have this location another chance. The second time I never got a confirmation email saying my food was being worked on and decided to go in and make sure my food was on the list at the store. I showed up and no one was working on my food. I had to wait another 2 hours for this but was offered a complimentary drink... yay... there was a man leaving that did mention that this was supposed to be the "better" wing stop in the city of Moreno Valley. So I have it a third try... boy was I in for a real treat. Did I mention no adult has ever worked there since I moved here. My third and final try at this store was definitely the cherry on top. I walk in and a man is yelling at what it seems to be a girl just out of high school crying at the registers because he had been waiting 2 hours there already and no one seemed to have been working on his food. She then yelled at the man while she was crying "today is my first day as manager and I only have two employees working." She walked out of the store and left her two employees working while people sat there waiting to see what would happened next. I thought for sure this girl walked out and quit on her first day. But then she made a phone call. And what it seemed to me was that the owner would not be able to come in and help her and she was to just offer a refund or soda for the error. Poor thing came in crying and offered the man a refund after 2 hours of waiting. I remember the man saying that his pregnant wife and kids had been waiting for him at home. But the man waited for his food to be done and then left very angry. After this entire scene I gave her my recipe and asked how much longer it would be for my food to be done since I had already been sitting there for an hour waiting for the man to be helped. Right away she told me it would take another hour. I quickly requested a refund but she said that she didn't know how to do that yet since it was her first day as a manager. So I waited patiently. I felt so bad for the first. Her only two employees looked like they where still in high school while she looked like she was maybe 18. She offered me drinks and a brownie. She tried her hardest poor thing but clearly she had no one to give her good training or direction. Unfortunately that was the last straw for me. It seems like management wants to pay these high school students little to no money with giving them no proper training and skills needed to run a store. I love wing stop... just not in Moreno Valley. read more

Every time I order from here something comes out incorrect & they're unwilling to work towards finding a solution for you

I go in 20 min after the expected completion time and still end up waiting 20-30 mins.... So basically it takes 2x the time when they are busy. I wish somehow the website could be more accurate with it's expectations. read more

I understand that this place might be understaffed and when they got my order wrong and they made me drive almost 20 min only for me to wait almost another hour, however, there was no type of apology given and never even offered me anything for giving me the wrong order. ESPECIALLY when I told them I came from a long way. On top of that, they don't even open up your items to show you that they're giving you the correct order like other wingstops do. I'm really annoyed because this is the only wingstop near me and the experience was not great. read more

Employee greeted me as I walked in. Employee knew there menu and offered a better deal then what I seen. They also showed me the order before I left. Great service. read more

1 star for absolutely horrible customer service, I called at 9:30 to place my order I get here at 9:55 to pick it up and there's no trace of my order I get asked to check my call log I get told that the number I called wasn't the right one I call the number and the phone started ringing in the store I was in, overall bad this is the 2nd or 3rd time I have a bad experience with wing stop I thought the perris location one was bad but this one is getting up to that level and this one is recently opened. read more

Great customer service! Perfect working system and teamwork food was coming out quick! Fresh made! Definitely coming back here instead of the one in Alessandro read more

The service here is really great, everyone is very polite and they work fast. Maria was our cashier and she was very friendly and helpful.

I walked in right away this lady named Diana had excellent customer service she was very kind to me

I just received my order, which was horrible! For $83.04, you would expect your order to be accurate. I understand mistakes happen, but this was no accident. My wings, well part of the order that I received, was burnt AND COLD. My celery was dark brown, flimsy with some brown and white growing on it. I didn't receive the extra large fries that I ordered, but the fries that I did receive were cold and stale. I ordered Parmesan chicken wings, which I didn't receive, and when I spoke to one of the young ladies (which I won't mention her name, I don't want anyone losing their job over chicken, but her customer service sucks and little girl you know who you are) She asked me if I picked up my order I said no it was delivered. She had the audacity to tell me that they don't deliver. Well, how in the hell did I receive my food?! It just didn't fall out of the sky! So I said well apparently Wingstop contracts with someone who delivered it. I told her, "Let's not play games." So unacceptable! I'm going to wait to post the pictures that I took of this mess! I'm not feeding this to my family, my dog included. Hopefully this gets rectified. read more

I said well done wings and them thangs came back soggy as hell. Like bro did yall boil my wings ? Them shits were not well done. Plus who the hell seasoned my wings I ordered Louisiana rub and original hot and when I opened that box up it looked like I ordered some plain as wings with no seasoning. Then to top it all off my Buffalo wings were dry as hell and tasteless yuck 0 outta a 10 then you guys forgot my ranch smh highly disappointed do not recommend this wing stop read more

This location is not as good as other I have been to. I was excited to have one close to home, but the order time is ALWAYS over an hour. Hopefully they figure it out. read more

Would have gave 5 star . Food was good but were short about 8 wings . Didn't notice till we got back home ‍ disappointed. Was told I would get a call or email back never received anything . Very poor customer service . Sucks that this is the closest wing stop to me ‍ read more