We live close by and I hadn't realized this location was here. We usually go to the one in Aliana. Walking in, I couldn't help to notice a very strong smell of mold. It was actually difficult to breathe & I almost walked out. If it wasn't for the nice young lady who greeted me with a smile, I would have left. The wings & fries were good. No complaints on the food or service read more

I've been a loyal customer of this Wingstop for years, but this was by far the worst experience I've ever had. I ordered a lemon pepper chicken sandwich and 20 boneless wings, half lemon pepper and half Parmesan. When my family got home, we discovered the food was so heavily salted that it was completely inedible. No one could eat it. I called the store expecting a reasonable resolution. Instead, I was told by an employee that the manager, Brian, would only refund the chicken sandwich unless I physically brought the entire order back to the restaurant for a full refund. Apparently, the burden is on the customer to make another trip because the kitchen failed to prepare edible food. The most disappointing part wasn't even the overly salted food. It was the lack of customer service. Loyal customers shouldn't have to waste additional time and gas to prove that food was prepared incorrectly. A simple apology and refund would have turned this into a minor mistake. Instead, the store chose to make the experience even more frustrating. Mistakes happen. Poor customer service is a choice. Based on this experience, I'll think twice before returning, and I hope management provides better training on how to handle customer concerns. read more

Ellinel has great customer service she was very helpful and made my experience 10/10 I will be coming back soon because of her helpful attitude thank you ellinel and thank you wingstop for having great employee standard read more

The best service and nicest people the area is nice and clean and the food is always high-quality. I appreciate this place.

Had Uber eats delivered food since I got off work after doing 12hr shift. I spent 40$ and I missing more than half of my food. And when my husband calls the restaurant a female answer and says to call tomorrow and I call and they decline the call. Never again will I got to this Wingstop and it's by my house. read more

Wingstop - Only 6 of my 15 wings - Chicken Wings Near Me - Richmond, Texas

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Food is never ready during the 16-21 min time frame. Either the chicken is HOT and the fries are lukewarm or vise versa. There are never enough ppl working on shift. They line is behind because the cashier is bag or toss the food.. they never NEVER have on any gloves. Today the place smelling like sewage... read more

They do not have beer. They do not have beer in their fridge. The location smelled like an old mop.

I ordered on-line and went in to pay and pick up the order. When we walked in, we noticed an employee on the food line wearing his mask under his nose and mouth, negating the entire purpose of wearing a mask. As we were paying, I asked that employee to ask the 1st employee to put his mask on properly. 2nd employee went back and talked with 1st employee. She came back shortly to apologize and say that she didn't have the authority to make him wear his mask correctly. He continued to work on the food line with two other employees in close proximity. I asked for the guy's name. She said she didn't know it. We then asked to talk to him directly. She went to talk to him again, he glared at us and walked out of eyesight. She came back and said that he wouldn't give his name as he was working "in the back" and therefore didn't have to give it. I did get a photo of him. (We tipped 20% as the other employees weren't at fault.) read more

Wingstop - Employees - Chicken Wings Near Me - Richmond, Texas

The people who makes the wings here knows how to make them good. I wasn't planning to finish the wings, but it was so good, I couldn't stop. I love the cajun flavored wings, the sauce was plentiful, and it was real spicy. The Louisiana rub was also tasty on the tenders, but I think next time, I will get the wings instead. I'm thinking about the next time I will be able to eat them! I also tried the cajun corn, and I liked them too. read more

Wingstop - Chicken Wings Near Me - Richmond, Texas

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Went into the store's restroom before placing an order and the employee whom was presumably defecating based on the noises i encountered in the restroom and their flushing, left straight from their stall without washing their hands. When i arrive to the front register, I see said employee being referred to as "dueño" which in spanish means "owner." They then proceeded to continue helping the cooks and cashiers hand out the orders. With their booboo covered hands. Overall great experience :D ! read more

Wingstop - Restaurant owner with unwashed hands - Chicken Wings Near Me - Richmond, Texas

the service is terrible here they let you food just sit cold on the rack while you wait

This location has gone down tremendously from food quality to service to the cleanliness of the restaurant. Yesterday, my husband and I went and I noticed one of the cooks digging in the back of his mouth while getting a drink from the soda machine. He then proceeded to go back to the kitchen and start preparing our food while licking his fingers and wiping his nose with his un-gloved hands (we were the only ones in there and they were standing around). I was completely disgusted. We asked for a refund and left. The cashier we got the refund from wasn't even phased like he knew this happened before. Every time I have gone there, there is always someone new cooking or taking orders. There needs to be action for someone who is that nasty while cooking for others. read more

We ordered online. The food was really good. We ordered 3 wing flavors and fries. It was fresh, hot, tasty and the order was accurate. Plus they packed our food very neatly in to-go containers. It was an all around pleasant experience. read more

People that leave bad reviews for this place are bad people, honestly. Edwin provided exceptional service!! He repeated the order back to me, made sure the kitchen received all my special instructions, and the food came out on time and perfect to my order!! Will definitely be returning for the amazing food and exceptional service!!! read more

Poor , poor customer SERVICE this night. I dont know if the planets were misaligned this evening or what... but all I can say is WOW ! other times, their oders take Forever and they seem to get barried easily. read more

This was my first visit to this location and the first time I did not leave a tip in a loooonnnngggg time. I ordered online to pick up. I walked in and there was an employee sitting at the register. She did not greet us nor did she make eye contact (even though the door chimes as you walk in). Then she got up and walked to the back. I looked around because there were no less than 6 people with wing stop shirts on and 3 customer. Finally the 'shift manager' walked up and asked if I needed help. I proceeded to ask why the female employee did not greet us. He said he was the 'shift manager' so HE had to greet us. I told him anyone in a wing stop shirt should welcome guests as they arrive. I was turned off by the interaction. I just do not understand the logic of not greeting guests as they walk in...even if you need to ask them to wait a moment. The 'shift manager' pivoted into a chick-fil-a worker and turned on the customer service. He even said "my pleasure". Frankly with the cost of goods and services patrons want to have more than the food they come for...we want, respect and courtesy as well. I hope they do better with customer service at this location. The food was quite good. We ordered the new spicy honey wings and the barbq flavor well done with fries and 2 drinks. We drove home and it was still so fresh and tasty. The kids really enjoyed the fries. They were not the dries up scraps you get at times. My son went to throw something in the trash and he said the restroom was disgusting and there seemed to be blood on the floor!!!! I almost forgot that! I am not sure, but I ordered 15 wings and I noticed there were more wings than expected. I wonder if the shift manager was responding to my disappointment with the customer service. I guess I need to check my receipt. read more

This location sucks my wings was fried to a pulp very very hard , they look like they were dropped twice not happy at all.. read more

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Everytime I come into this wingstop it always smells like toilet bowl water. The workers are ver unsanitary. They touch their phone then your food. They do not wear gloves and always have attitudes. It's really sad because I truly enjoy wingstop but not this one read more

We usually check our order when picking up just to be sure nothing is missing. Love their food, but this location really needs to work on customer service. They take so long to pick up the phone and for some reason they take long to make the food as well. read more

Good wings but total chaos. Website crashed couldn't place an order. Had to place by phone. Ok that was fine minus being on hold. I go to pick it up and there a long line. Another 10 minutes I pay for my order and pick it up only to get home and have my order wrong. I go back and my food is gone and they tell me it will be over 30 minutes to remake it. Just don't order from them on the weekend. They can't handle this new world and how to keep up. read more

Wingstop - Had a lot of time to look at this sign in line. - Chicken Wings Near Me - Richmond, Texas

Noooo Wingstop please don't turn on me now! You're the only good wing place on this side of town. But this... is not cool. This is supposed to be Spicy Korean boneless. Sigh. Signed, A very disappointed pregnant lady read more

Wingstop - a basket of fried chicken in a paper wrapper - Chicken Wings Near Me - Richmond, Texas

Do not ever go here. Horrible customer service. Even if you try to call or order your food an hour ahead. You will never get it.

Ordered takeout online. Picked up the order20 minutes later. Fries were missing And the mild wings had no sauce or flavor...definitely didn't taste like Buffalo mild sauce. Tried calling the store--it rang and rang and rang with no answer. What's a gal gotta do to get some good wings around here?? read more

The wings here are made to order. Comes out hot and crispy. They are not shy on their sauces. The staff and owner are great. We really enjoy our visit here. They have a special on boneless wings on Monday and Tuesday for 60 cents. Louisiana Voodoo Fries are one of our f read more

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Caution- Apparently, it is Wing Stop's policy to take your money, not give you your full order, take the rest of your order and not refund your money. We ordered 3 meals for take out today for our 3 teenage boys. Got home and only 2 meals were in the bag. The owner of the 2 meals that were present began eating and we called the store to tell them that they left an order out of the bag. They told us that we needed to bring all the food back and they would redo the entire order. We explained that we didn't need a completely new order, the others had already began eating theirs. They insisted that we needed to bring it all back. So, we stop the ones that were eating, packed it up took it all back. We give them the bags back and are waiting for the new order when the manager comes out yelling that they weren't giving us a new order (or even the missing order) because too much of it had been eaten! They accused us of eating the alleged missing order and refused any refund or missing order. The police were called, the district manager was called and they still refused to give us a refund! We didn't even get to finish the meals that they did give us and they refused to give us the missing meal or any money back. This dispute isn't over, but be sure to check your bags before you leave bc they will not own up to their mistakes and will take your money. They were rude and accusatory and stole my $44. In addition, the district manager was on the phone and refused to give me his office number so that I could discuss it with him on Monday. read more

Amazing service the night guy manager is amazing everyone is always smiling and gives amazing customer service. This Wingstop is definitely better than the spring green one. read more

Food always come out hot and fresh. It does get busy so for dine in please be prepared to wait. Worth it once the food gets to you. Staff is friendly and working hard. Best wing spot in my opinion near the Richmond/Long Meadow Area read more

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Great customer service. Friendly and helpful. Asked for extra wet wings and they delivered. Wings were awesome.

This is definitely the worst wing stop! Cashier Ana Maria was so rude. I called multiple times to place order online. Because at the time I could not order online. She was rude and she stated she didn't have time to answer the phone for any orders. When I walked in it was empty no customers. So I can't understand how she was so busy. She definitely needs to work some where else. I won't ever come back. read more

The service was okay nothing special but waited 30min for our food. The food had no sauce and was dry asf and hard to swallow. It was like eating deep fried wood. They didn't give us any ranch and when we told them they wanted to argue and act like we were lying even though we checked the bag right in front of them. -1/10 wouldn't recommend anyone going here. read more

If your app says order will be ready in 25 min go after 45 min. Don't know what take so long at this location every time.

Clean and friendly location! My online order was ready on time and they actually remembered all the sauces. James at the register was great. read more

My past visits have not always been pleasant, but I must say Anna has restored my faith. Had a slight mix up with my order and Anna went above and beyond to make sure my order was super fresh! I also witnessed her solving another issue with another customer, showing a sense of urgency. I had to call her to thank her again for her excellent CS & let management know they've finally got it right! She's a keeper!! read more

This Wingstop is complete garbage, I wouldn't give it any stars. Drive the extra 10 minutes to another one. It smells like shit every time I come and this time i decided to dine in and one of the workers kept staring at my table with my friends and I. We waited 50 minutes and then one of the ladies peeked over the counter and was like "have y'all ate "... you see us sitting here being the only ones in store.. and we asked how long they've been sitting there and she couldn't give us an answer so we took the cold fries back and the guy was like "why are they sending them back?" Because you never called our names and it's cold... we got them back and there was no seasoning and even at that we got the 50 piece pack and we didn't get 2 of the large fries.. if you order online you get 4 instead of two regular size because they are suppose to be large .. so we are out 10$ and will definitely recommend any other Wingstop than this one. If you want to be stared at and then served awful service then this is other place . read more

They can't even follow instructions messed my order up completely and had me waiting longer than the allotted time

Idk if they're clueless here or what but This is the second time they ef up something I order. The first time I ordered for delivery and waited over an hour just for them to say they don't know anything and I didn't even get a refund . No food or anything for me that day. Now tonight, I order a crew pack and zero fries in there, so I call, and am waiting forever for them to pick up. You got me damned if I'm driving over there to waste my gas cause they' forgot my fries. Totally do not recommend, try a different location or take your business elsewhere. read more

My wife and I were at Buffalo Wild Wings down the street for THIRTY MINUTES with no service. We called before we went and asked if they would play the Baylor game and were told yes. No game when we arrived. While we were there, I called Wingstop and asked if they could play the game. He put me on hold and went to make sure that they had it (as it was on an obscure channel). They did. We headed over to Wingstop, and they got the game on for us! We bought lunch, and we got to watch our game. James, the manager, went above and beyond for us! They won our business for sure! read more

Terrible Customer Service, rude, and definitely don't recommend anyone to go there. Worst experience at a food establishment that I every had. read more

Wow. I went to this Wingstop for the first and last time tonight. Food was okay, customer service, never mind, guess it isn't important. I placed my order for carryout online, and was given a pickup time of 43 - 48 minutes. I arrived at the restaurant about 45 minutes later. I stood in line (4 customers in front of me) for 10 minutes. I paid for my order and was told it would be another 15 minutes before it was ready. Happily it only took another 12 minutes instead of 15. I was handed my bag which was taped shut with some labels that said it was "sealed for my protection". I left, and drove home, opened the bag, and found out I was missing an order of boneless BBQ wings and my cheese fries didn't have ANY cheese on them! I tried to call the restaurant to get a refund on the missing food or go back to get it. I stayed on the phone with it ringing and transferring automatically for 5 minutes, and NO ONE ANSWERED THE PHONE! So now I have to decide if I am going to drive back, fight with the counter people about the $7 of food missing from my order and then drive home to eat my cold wings and fries that I left at home to go through all of that. I decided to post this warning instead for the next sucker that is considering an order not to trust the hermetically sealed bag. Tear it open before you leave and make sure you get what you paid for. read more

This place has been pretty decent until today when I dealt with Ashton the manager. First they forgot the fries and the extra vegetables in my order. I ask them for a refund if he fries and vegetables and the say they won't provide a partial refund. They tell me that my only recourse is to get my fries and vegetables. They won't bring them to me and they wont compensate me. Not happy!!!! Poor service!!!!! read more