I usually don't write reviews, but what I witnessed and personally experienced at this Wingstop location was bad enough that others need to know before visiting. From the moment I walked in, the vibe from the staff was unwelcoming. At one point I overheard employees in the back openly mocking customers loud enough that people in the dining area could hear it. It was unprofessional and honestly shocking. It didn't stop there. I was also on the receiving end of rude, dismissive behavior from the staff when placing my order. No basic courtesy, no customer service just attitude. And I wasn't the only one. I watched another customer get treated the same way, which made it clear this isn't a one-off thing it's the culture at this location. The food might be fine, but no meal is worth being disrespected. Management seriously needs to address how their team speaks to and about the people keeping their business open. Until something changes, I won't be returning and I'd caution others to think twice before visiting this location read more

So disappointing! When I went to pick up my order, the young lady that worked at the register wasn't wearing her mask properly, and when I couldn't understand what she was saying she took her mask to repeat what she just said! After I warned her to wear her mask properly, she continued to take her mask off! She gave my order to someone else accidentally, and I saw that person go through the order outside on top of the trash can to confirm that it was his order (apparently that was the second time she gave the wrong order to him, that's why he was confirming the order) When I told her that I couldn't accept that order since he opened and touched the items during this pandemic, She said she'd have to charge it again! Worst experience ever. Thankfully I was there on time and didn't get the order that someone opened and touched. If i didn't see what happened they'd have never re-made it. Please train your employees and don't allow this serious mistakes, it risks others lives! read more

If you're looking to satisfy a decadent, high-calorie craving, Wingstop delivers on taste. The wings are delicious and hit the spot when you're in the mood for something indulgent. However, ordering over the phone can be quite challenging. The person taking phone orders has a very thick accent, making it difficult to communicate clearly. Unfortunately, the order is nearly always wrong, which can be frustrating. If you're worried about accuracy, it's probably best to place your order online or in person to avoid any mix-ups. read more

I ordered a 10 piece boneless but couldn't use a free fries coupon I got through doing their survey. Unfortunately the app wouldn't let me use the coupon so I had to pay for the fries. The general manager there, Yamaira (I hope I spelled her name right), was so kind after I told her about it! She gave me a free soda and brownie to make up for it and had such a pleasant attitude in response. I don't live in Santa Monica but her service turned the experience from good to great. I will definitely come back when in the area. read more

Was walking and found this location! Really close to the school so it's perfect for a quick snack. The fried are amazing! The seasoning and they are crunchy and thick at the same time it's a good balance. I had the mango habanero wings. Sauces and chicken quality are good as well. The habanero was very spicy but the sweet mango part makes it tasty! Came a week after too and got takeout. Order was ready quickly and good containers. Make sure to get ranch sauce with wings for an extra kick! read more

Order was 25 min late and wrong. Probably because the employees more concerned about smoking weed vape pens than doing their job. Employees actively fraternizing with hoodlums who are smoking weed inside the damn restaurant. And to the owner, these same employees are trading your food and beverage for drugs. I own WING stock and this location makes me wanna sell it all and short the company hard. read more

Anthony is the best!! He serves us well every time!! Super service!!! Makes the fries crispy like we like. The soda machine was down so I couldn't get my favorite peach sprite. Maybe next time. This wingstop is across from Santa Monica college so avoid it during the week lunch rush. Parking lot is tiny and hard to enter off pico. read more

My family just had another amazing visit to our favorite chicken wing place. I was greeted by Samir the manager at the counter who was ready to serve with a smile and was right on point with great customer service. Yamaha the GM has been such an amazing blessing for this restaurant. This operation is a class act all the way. read more

Hours say open til midnight, we got there at 11:11pm, with everyone just ignoring us as we stood there for 5min, the manager finally came and told us they were not taking any more orders. The open sign was lite and door open. Don't try to get here after 11pm, even though hours on door and online say 12pm. You won't be served read more

Popped in for take out after an appointment and loved the service. This location had very few folks inside, was mostly doing pickups, and otherwise had practices on place for social distancing. The employees are wearing masks, and there are protective barriers on place when you order. read more

So great the store manager was a sweet heart(I am so sorry I forgot your name). Great Customer service and the wings and fries were SO GOOD can't thank you all enough! The wings were ready in no time! Thank you for running a great store! Best Wingstop my buddy and I have been too! read more

This place is horrible the Mexican girl in front has no sense of how to be a respectful employee and the other Mexican boy and African American boy in the back were just as bad giving off bad looks this place always messes up my order and never gives the extra shit I pay for read more

I think Anthony is a fairly new employee but he definitely took pride in customer service. Even the cook shared positive vibes making me feel happy about my decision to eat here. With service like this, a customer will have no problem returning. read more

I went to eat inside the restaurant. The restaurant was clean the restaurant had an amazing aroma of chicken so amazing! The employees were so welcoming and especially Yomara such an amazing General Manager! Plan on eating here again! read more

This is my favorite location to come in get my wings the best customer service experience I'll have manager Yomara she's professional all stuff are amazing they wear masks all employees I'll definitely recommend to family in friends read more

I love the service and I love the food Nancy and Yomada were excellent and made my evening wonderful,and they are two beautiful ladies inside and out I trust this restaurant during these trying times give them a Raise! read more

When me and my husband walked in yomara greeted us as soon as we walked in and took our order quickly! The food was rlly good usually other places just don't hit the spot but definitely coming back to this Wingstop!! read more

This is my second time coming to this location I feel like home all staff are nice manager Yomara she took my order she smile ,very professional I'll recommend to my family and friends great job best wingstop read more

The staff is very friendly and welcoming ! I recommend , the manager was very attentive and Brian the staff was very kind. They were concerned about washing their hands. The location was very clean ! read more