This review is long overdue, and I'm thrilled to share our experience with Accel. They are…read moreabsolutely outstanding--always going above and beyond to ensure that any issues we encounter are resolved quickly and efficiently. We run a bed and breakfast in Wine Country, and last Friday evening, our internet went down after hours. As you can imagine, guests can get quite frustrated when the Wi-Fi is out, and it adds a lot of stress on us as owners, as we're always striving to provide the best possible stay. I reached out to Martin via email around 9 pm, and he responded immediately. It turned out that a malicious attack from an infected device attempted to compromise the system, causing the network to shut down for security. Martin quickly reconfigured the settings and got the Wi-Fi up and running again. The internet service that Accel provides has always been speedy and reliable in our experience. I've seen some negative reviews of Accel but I believe many of them come from frustration or misunderstandings about the nature of the service. There have been occasions when our Wi-Fi has gone down, but the issue has almost always turned out to be related to things outside of Accel's control, like a failing router or tree growth blocking the line of sight to the microwave tower. These kinds of outages are not something that Accel can fix or even assess right away and what I think often happens is that some customers just know their internet is down and unfortunately Accel becomes collateral damage for their frustrations. On one such occasion when our router did fail, Martin scheduled a technician to come out the next day (on a weekend, no less!) to install a commercial-grade router that's been far more stable. Let's be real--Frontier would never do that! A special shout-out also goes to co-owner Cheryl, who's always so helpful, friendly, and makes sure you know you're in excellent hands. Thank you, Accel! You are truly lifesavers!

This internet is completely awful! The negative reviews echo truely. We moved to a location that…read moreonly provides this internet and it cuts out all the time and takes HOURS to download games or apps! We have reached out to the "provider" and they are bad customer service. I'd also like to add that we pay for the "highest speed" and it's still terrible. Don't expect to use this internet in a rainy day or with clouds present we use our phone hotspots. Edit: You are a scammer. If you actually cared and read my comment; I stated that I did reach out and your customer service was awful, your company just coached us to continue paying for the most expensive Internet option, which I stated is continuously, awful. You always use the excuse of wanting to know customer names, Martin when people have explained there's households previously. You don't need to try and educate us on downloads. We have had exceptionally way better Internet that could download way quicker than this junk service. Download speed doesn't affect this junk to cut out when it's cloudy or rainy or even on a clear day! It's an ongoing issue that multiple reviews have stated. Even the Google AI slanders this Internet company based off of so many negative reviews. Keep on scamming, what goes around comes around.

Why in the world is every damn commercial break in SPANISH????…read moreLast I checked I live in the USA. Commercials are loud and disgustingly long. When I'm in Mexico I don't hear or see American commercials on TV. Isn't English the language of America? I'm getting ready to cancel this obnoxious BS. If I want to listen to Spanish on my TV I will find the Spanish station. Spectrum fix this ridiculous situation you are pushing on your customers.

You need to have more employees tending to customers. The available employees just seem to stand…read morearound or go in the back. The wait times are terrible. Consider having a drop off designated area! I will say though that Avery was very kind and helpful!

I had the privilege of working with Enrique Mata from Verizon. He put up the Internet in my new…read morebusiness and was extremely professional thorough in overall and outstanding experience. I would recommend the company again.

Horrible customer service!!!!!! Alex you should go F!!K…read moreyourself To cancel my service you charge me another 120$$ straight up robbery Never again

Originally, we attempted to establish a new contract with Verizon/Frontier through the Verizon 1800…read morenumber. Over a very length time on the phone with the Representative, it became very clear that there was a communication issue with the representative and ourselves, in the efforts to try to establish a new phone, internet package, and keep our original phone numbers from the previous provider. After over two hours on the phone, we opted to cease any further discussions with the representative on the phone and take our services to a face-to-face person at the Verizon office located at 27970 Clinton Kieth Road Murrieta. The store Representative Devon and the Manager Jesse really went out of way to accommodate the change over as a smooth experience, even when there was a bump in the road of trying to get my husbands old number to carry over they went out of there way working with their service tier department to ensure this would happen appropriately. From our own personal experience, I would recommend saving yourself from any heartache and just visiting the store location, rather than trying to get your needs met over the phone. These guys are really there to help you out and find you the best deal that meets your needs.

What a disappointment. Beautiful store in a great location, lots of product on the shelves... Feels…read moreextremely sterile because you can't take anything off the wall without having a salesperson hovering over you. Definitely not like how Verizon stores used to be. But what was really disappointing was I have a business account and I've had a ton of trouble with transferring information from my old phone to my new phone that was replaced under warranty. I spoke to Verizon over the phone and they told me to come into the store, where the person here can help me and when we were done they would take the unit and ship it back in the pre-stamped FedEx box. When I explained what I was here for, the salesman seemed disappointed that I wasn't there to buy things.. I'm assuming they work on commission. And just completely gave off the attitude that they had no interest in doing anything. So they walked to the back to go ask their manager and of course the manager had no interest coming out front. When the sales been walked back out to talk to me. He told me I just have to ship the box back and there really wasn't anything else they can do. Not a huge issue with shipping the box back through FedEx, but just the whole vibe with feeling like if they are not making sales then they don't want to help Was really off-putting. I have a business account with many phones and this type of scenario where it should have been an easy customer service win that shows me why I choose to pay more for Verizon services than other cell carriers is worth it.. ended up just souring me. Good chance when my contract's up here in a couple months we're leaving. Real. Bummer.

I'm in a Red Zone or else I'd still be with them…read more Everything, a great one stop shop. I'm hoping they will expand the range so I can dump Direct TV and Frontier!!!

Why do I gotta wait in a que to return equipment? Glad I left this service provider. Not efficientread more

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

Owner Tom is always right there when you need him. For many years Coastinet has taken excellent…read morecare of us. You are very much appreciated by your two senior citizen out in the bush.