Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

Prompt response. Excellent customer service. Problems solved stress free and quickly! Needed a new…read moresystem. Sean was promoted, professional and such an amazing communicator. Installation team was beyond amazing. Experience was A+++++++++

They were thorough with their work on my mini splits and didn't stop til they found the source of…read morethe problem.

Needed dryer vent cleaned. Mark & Chris immediately, they cleaned the vent. But my dryer still…read morereflected a vent error code. Mark & Chris did further investigation and advised that a new dryer sensor was needed. Samsung service came out and their review proved that a new dryer sensor was needed. They replaced the sensor and all is well. Kudos to Mark & Chris!

I finally found a great Company! Mark and his brother were…read morereally on top ! Great job and very reasonable!!

We recently had the water heater replaced because we had a "contract" that saved 10 or 15%. Well…read morethey came in and did the work. The kid did a fantastic job but we were charged $2800 for a $17-1800 dollar job. Called in to ask why it was that price when 2 other places we called both said the same price, $1000+ cheaper. Took the manager I guess he was 2 weeks to get back up with us and he said he had to do research on how competitive the pricing was and kept trying to explain there quality of parts and service warranted the cost. Well my wife wouldn't accept it and they finally refunded us $250. So we cancelled the contract and just had another plumbing issue and used Drain Chasers Plumbing in Georgetown and he was fantastic. Super nice, and a private owned business. Sean from Drain Chasers was who we had just come out and gave me his personal cell phone number for if any other issues arise.

Hi, AI (Artificially Intelligent and Interpersonal) "Andres" (from F H Furr):…read more Are you sleeping or reaping with AI's open "Rachel" who had just yelped at me that she/ye would be soon working me into the Furr trade schedule for a free visit and estimate on the "service" you now say/flay that you "are not now able" - no, not willing - to assist with?" So, kiss my ask, and congratulations on earning and getting another (my forthcoming) no-star yelp "review." Articulately Intelligent, Thomas Bentz

Billy James is excellent! Honest, Straightforward. prompt, and works hard…read more He replaced my outdoor A/C unit, coils and blower. Did a wonderful job. Explained and showed my how my old system failed. I would recommend him to anyone. In fact, i give everyone I know one of his business cards. Even though I called on a Sunday, he called back within 15 minutes!!! Came the very next morning to work on my system. Gotta love it!

very expensive and we had what they said would cost $8000…read moredone with $1250 in our expenditures... and their price did not include a new water pump!

Great service. Professional technician. My new HVAC team…read more Everyone from office personnel to the technicians was handled professionally.

I cannot say enough great things about the service I received from the moment I called and talked…read moreto Ruth Ann in the office until a few hours later, when Mark the technician came and fixed me right up and got my heat back on. Great service, great timing. I can't say enough good things.

We had Hellens intall an AC and Heating system in our home to replace a unit that was over 20 years…read moreold, they did a fantastic job removing and especially cleanup during and after install. I just had an issue with my workshop heat pump I called they came and repaired, job well done, defrost board and sensor were replaced. Cost of repair was very reasonable. Hellens is a family owned buisnesss and they care about their customers and service is a phone call away.