I just wanna start out by saying this was by far the craziest, but the best experience I've ever…read morehad purchasing a vehicle. I don't have the greatest credit and I just started a new job, but I was able to give them a good size down and they were able to work with me monthly payments. Drove my car home on Tuesday. Thursday night, I had a major oil leak. I called them Friday morning and they fixed it right away no hesitations no questions. Pick it back up Friday ran great. Saturday and she doesn't start. I'm not a mechanic so I have no idea why but I guess the battery but they went above and beyond they drove to my to the vehicle got it started. I drove it to the dealership and they fixed it and I had it back again the same day. If you ask me that is above and beyond what a dealership has to do when selling a used vehicle. Over the years my family has purchased several vehicles from the dealership and they've always treated us with respect and this time they went above and beyond!!! I would definitely recommend them to anybody looking to buy a vehicle.

was told the 2011 mercedes c300 came with a 2yr warrenty not trrue…read moremy contract displayed a fee of $2700 which without my approval was financed over 36 months $ 2700 car was advertised at $7999 contract displayed $9240 diff $1241 trade in quote for 2009 mercedes clk was $4000 contract displayed $2020 diff $1980 doc charge $350 shoulda been 100 diff $ 250 total of $6170 financed over 36 months

We went in to find a car for our 19-year-old son. The shopping process is really easy, no pushy…read moresales people. We were able to look at all of the cars inside and out. They had incredible deals. Mike went above and beyond to make sure that we got the deal that we needed. There was no haggling or extras that he tried to add on, which I really appreciated. I definitely recommend stopping here. Mike was incredibly honest and so friendly, I would buy my next 20 cars here!

I had a very concerning experience with this dealership. Less than 5 hrs after purchasing a…read morevehicle, it broke down on the freeway, creating a serious safety risk and requiring a tow. dealership verbally agreed to take responsibility if we planned to keep the car. The Dealership said they found nothing wrong with the car and only checked and provided a test for the battery and alternator. Shortly after receiving the car back, 1 month a 2 days later the car breaks down again with other major issues not shifting in gear or accelerating, making it completely unsafe and undriveable. Whats most frustrating is the repeated minimization of very serious issues that occurred immediately same day of purchase and 1 month later. Thank god we purchased the extra warranty on this vehicle as the dealership no longer wants any responsibility, was told its out of their hands and a warranty problem. A vehicle that fails this quickly is not roadworthy, and buyers should be extremely cautious. Strongly recommend independent inspections and everything in writing from this dealership.

I want to give a shout-out to John Griffith in the Service Department…read more I had my Explorer packed up and was getting ready to head to Disneyland with my family when I started it up and got a brake service warning. I drove straight to the dealership and flagged John down. He took a quick look and said, "I can't let you drive this to LA, but I have a rental just like it. I'll pull it up, you can load it up and go." Within 10 minutes, we were back on the road. He absolutely saved the day. Thanks again, John!

After I my experience on March 27th, I received a call from Bruce on 3/28. I told him what…read morehappened about the manager mansplaining which is a form a sexism, and how I felt unsafe as a woman with my money buying a vehicle a future ford. I asked for space and I'm now being disrespected by these salesman. The harassment is relentless. I don't understand when an individual asks for space, I'm still getting bombarded. Note 3/28 told Bruce what happened @9am got a txt He followed up with a txt at 1500 after asking for space. Txted again today on 3/29 at 1230 I responded then received an email at 1930 3/29

Dexter! You are the man! Great service! Great team! Easy…read moredeal! Til my next vehicle purchase brother!

I live an hour away and requested an out-the-door price before making the drive to purchase the…read morecar. I took time off work, brought a second person with me, and even had our family mechanic come along to inspect the vehicle. The car's A/C was not working during the test drive. That immediately raised concerns for me about the dealership's reconditioning process and the overall condition of its inventory. We also observed six separate rock-chip impact points on the front windshield, a partially worn windshield seal, and what felt like an unstable suspension during the drive. The dealership agreed to repair the A/C but refused to replace the windshield, offering only to fill the chips with resin. They had their mechanic inspected the suspension and come back saying it was good. Based on what I experienced, I decided to walk away and take my business elsewhere. In my opinion, the vehicle was not in the condition I expected, and I left with concerns about their thoroughness of the inspection and reconditioning process.

Quality came to the rescue again! I will always remember how good Quality treated me and how they…read morehave went above and beyond for me. My Nefu was shopping for a car and couldn't get approved ANYWHERE. As soon as he told me I immediately said you have to go to Quality Auto Sales they seriously work magic over there. Well, we went in and had he had no hope (except for some places that said they'd in-house him with a huge down payment) as he had been denied everywhere. Quality came to the rescue! They also offered buy here pay here, but they got him financed with a bank and even wiped down the car I got from them when we were waiting. The team there is the best from their cars, selection, service, warranties (which saved me a ton of money a year after I got my car). My credit is excellent now thanks to them and my Nefu is now on his way to rebuilding them. Seriously these guys are a different breed. A totally different experience than other dealers. Thanks again guys I will be back to by my future car and would definitely recommend everyone I know to Quality Auto Sales! P.S. Ask for Steve & Mike these guys are a true dream team and are 5 stars plus from A-Z. They treat you like a human and work with you. Go see them and you'll see what I mean

I purchased a vehicle from these guys. It took over three weeks for me to get this vehicle…read more Register running back-and-forth to the dmv. Because of bogus, paperwork. They had the nerves that tell me to give them a good rating in 5 stars. So I would not believe these stars that they getting on these ratings. I was promised a key to be made. I never received that key. They gave me the run around. They would not answer calls or texts. Please do not trust these guys. Once I finally got to call register, I had to pay an extra $230 for tags. Then, they also had the nerves to get an attitude.Because i'm upset going through all this bs that they put me through..

Jason is amazing! We came from Orange County just because he made the car buying process so easy,…read morequick, and efficient, he is super down to earth, always honest and extremely knowledgeable! We will definitely do the drive all over when we need another car! Thank you!

I've always purchased my used vehicles from new car dealerships, believing they offer the best…read moreselection and security. This time, however, I made an exception because I was looking for a very specific car--a Lexus SC430--and found one at Excel Motors that was simply priced too well to ignore. The deal itself was excellent, but what truly stood out to me was what happened after the purchase. Sam, the owner of Excel Motors, went above and beyond to make sure the car was right. He took the time to address every issue that needed attention and ensured that any conditions requiring repair were properly handled. This level of service after the sale is something I've honestly never experienced--neither from independent used car dealers nor from major new car dealerships. In my experience, once most dealerships finalize the paperwork, their involvement ends. That was not the case here. Sam remained attentive, responsive, and committed to making sure I was satisfied with the vehicle. Getting a great price is always important, but having a dealer who stands behind the car and takes care of the customer after the sale is what really matters. Based on my experience, Excel Motors delivers on that in a way that's rare in this industry.

Good dealership, pulls some strings to get me approved, and everything after went smoothread more

Highly don't recommend. They sell lemons. Bought a car. The headgasket was bad. Drove 5 minutes off…read morethe lot and it started overheating.