Attached is the confirmation of an order I placed with Woodworkers Source. Needless to say I was not happy with the sarcastic attitude so I will not be ordering from them in the future. Hi Virginius, As promised, here's a happy little automated email to say thank you for your order. Woodworking makes everybody happy, and we're extra pleased that you chose to order from us. It was a small order for some spanish cedar for a few humidors i am making. Not much money, about $100, but I didn't appreciate the sarcasm. Here's what we're going to do: within 3 business days, my specialized team of well trained employees will carefully select, package, and ship your order. If you made size specifications on lumber, it may take longer but we will let you know. To keep up morale, they take the weekends off; so only the days between Monday and Friday count. When the order ships, we're going to send you an email with the UPS Tracking Number, and throw a big party. Before then, though, if I have some questions about the order (such as size requirements, availability, etc.), I will either email or call because I want to make sure you get what you need. Contact me: reply to this email or call 800-423-2450 (8:00am to 5:00pm Mon-Fri, Arizona time). Your Order Status online: www.woodworkerssource.com/mm5/merchant.mvc?Screen=LOGN&Store_Code=wws Did you see this page? www.woodworkerssource.com/processed.php It shows off how well these guys package your order. I suggest having a sharp utility knife ready when the order arrives; it might take some time to unwrap it. I'll be in touch soon. Have a fantastic day, Craig Haggarton Mail Order Manager Woodworkers Source I have some great news, Virginius. Our team of 107 hard working (and exceptionally good looking) employees has - with great care and attention - selected, packaged and shipped your order #78247 on this beautiful day. I really think you'd have enjoyed watching all the action when your order came through. When I handed it to Robert, our master packager, he looked at the order, smiled, pulled out a pair of his favorite Italian leather gloves and slid them onto his hands. "Nothing but the best," he said. And off he went! As he selected your order, he placed it all on a satin-lined chariot to transport it to the packaging center. And there's more . . . All other 106 crew members stopped. Every last one of them. They gathered around, lit incense and candles, and watched with hushed awe as he wrapped the entire order in the finest gold-laced cardboard and stretch wrap that money can buy. Seriously, you could have heard a pin drop. In the end, the guys were so thrilled that they wanted to throw a party just for your order. We're talking about a big fiesta with live music, a roasted pig, and a dessert spread of homemade chocolate ganache, Ukranian prune tortes, and cinnamon madeleines. You should have seen the look on the UPS driver's face when he showed up. He thought he was going to pick up the packages as usual, but instead we picked *him* up carried him down the street on our shoulders while the band played. You can imagine what happened next, right? Our neighbors came outside to see what the fuss was all about, and when they saw your beautiful order they joined in, and toasted ol' Robert who then delivered a rather moving speech on the joys of working with wood as a means to self improvement. Someone must have called the local TV stations because the next thing I knew I had six interviews to handle for reporters who asked, "What does Virginius Swimme intend to make?" But don't worry, your secret's safe. I told them, "World peace." Man! If only woodworking could do that! Anyway, the guys hope to see pictures of what you make so we can have another party (I know what you're thinking). I hope you had a wonderful time shopping at Woodworkers Source. We enjoyed every minute of it, and we've named you "Customer of the Year." That gets you a pretty good parking spot right out front if you ever come see us. So come see us some time. Okay, okay. You want the info, I'm sure. Your tracking information is below, or you can also get it all by logging into your at account at our website. After you receive your order, we'd love to know what you think: http://www.woodworkerssource.com/myorder.php Thanks again, Craig Haggarton and The 107 Good Looking Lumber Pickers Woodworkers Source orders@woodworkerssource.com 800-423-2450 read more

I am extremely impressed with this place. Greg and Larry greeted me as I walked in and asked if they could help me find anything. I let them know I was just stopping by from out of town and new to woodworking. They showed me around the shop and I could tell it wasn't just a job to them. They were passionate about woodworking and of sharing their knowledge with me. Like others have said, the shop has a huge selection of wood and the prices seemed really good. I'll definitely stop in again next time I'm in the area. read more

Not spending anymore money here. They wanted to charge my husband $15 to cut a board in half so it would fit in his car. That's outrageous! When people spend money on wood at your store, don't gouge them for a simple service. read more

No other place like it! This place is like a candy shop for wood working. The employees are super friendly and very knowledgeable and are happy to help find what you're looking for or give advice if you don't. Their selection is huge and always getting replenished. They also offer cutting, planing, and other services that may be difficult if you don't have the tools or machinery needed. read more

I've been a customer for many years. Service is great. Brett, Rich, Doug, Miguel and their others colleagues are knowledgeable, professional and friendly. They give great advice and have saved me many hours of trouble and money by doing so. The wood variety selection is vast. Prices are competitive and being a Rosewood member gives a nice extra rebate. In addition, their wood cutting services have made my life easier on countless occasions. I don't go anywhere else unless I have to. They have a good selection of quality power tools as well. read more

I recently went in to woodworkers shop in Tempe for the first time with the hope of finding assistance on how to turn my piece of wood into a clock. I was blown away with the exception service I received. I had a very particular idea for a gift with tiny but significant details that I wasn't sure how to make reality. Brett without hesitation told me my vision was completely possible! He spent a significant amount of time with me to understand what I was hoping for, explain the steps for completing the project, patience while I drew the shape and then finally cutting the wood for me ( I ended up not owning the equipment I needed). Thank you for taking the time, making my dream happen and for sharing your talents. The pricing for cutting the wood was remarkably inexpensive. All the supplies I bought to finish the project were comparable to other stores. I highly recommend any one completing wood projects to use this company. read more

Great selection of fine woods but you're gonna pay through the nose here.

First time I was in the store and somewhat new at wood working. A salesman finally asked me if I needed some help. I asked him a couple of questions and he acted as if I was taking up his time and was very short, I continued on and he acted as if he had other things to do then answer my questions. I finally said to go on and do whatever! And I would figure it out my self. He was so rude and very uninterested in my questions, me and my wife walked out to never return read more

I was visiting in town and stopped at the north store off I17 this morning and had a great experience. Friendly staff and a nice store with a constant stream of people in and out. Saw this one, on Elliott St., later in the day and stopped in. My experience could not have been more different than at the north store. Judging by the staff pictures "Richard" was working and there were no other customers. Whereas the north store's staff was welcoming and inviting, Richard barely acknowledged us. I'm just visiting the area, but apart from that I would never go to the Elliott St. store again. But I would go out of my way to visit the north store. read more

Have enjoyed shopping at the Tempe Store immensely. Doug, the manager is an extremely personable young man ( I am 80, every man is young!!!). The other members of the staff are of the same caliber. It is a joy to walk in the door and to know the greeting you receive is sincere. The store and shop are always clean and orderly, and special care taken with their wood.... I drive 87 miles one way- just for the service, and my wife likes going there as well. read more

I just stopped by Woodworkers source for the very first time and was treated like a huge inconvenience. I need some mdf cut for a speaker building project and had the dimensions of the cuts needed with me. When asked what size sheet of MDF I needed and honestly not knowing, the entire experience turned to shit. The older gentlemen ultimately cut my wood as needed but left a saw gash right in the corner and didnt bother mentioning it. Not only that, but he didnt ask me one damn question about what I was doing and what the mdf was for. I would think that getting to know what I was doing might be of interest but nope, I was wrong. I will never go back there - they were rude and unhelpful. read more

I ordered online from Woodworkers Source. I found their staff to not be very knowledgeable about the wood they carry. I asked how a particular wood reacted to changes in temperature/humidity and I was told that hard wood does not expand or contract. Any woodworker knows that that is not true. Additionally I was sent multiple low quality boards. When I asked about it, I was told that that was all they had left in stock. If all you have left in stock is not the high quality wood that you advertise, please call me and see if I would like to wait for higher quality stock to come in. The low quality flat sawn boards (the wood was suppose to all be quarter sawn) eventually cupped and twisted. To complete my project I had to order more wood. When the new wood arrived it had multiple gouges in it. Because of my tight time schedule, I had no choice but to use the wood and to do my best to disguise the imperfections. When I contacted WWS to express my disappointment. I was given every excuse imaginable and even told that the problem was in my woodworking skills and not their product. They argued that since I was able to use the wood that it was clearly fit for its purpose. The fact wasn't that the wood was "usable," the fact was that it came damaged and was not what I paid for. A good company would have offered partial compensation or offered store credit. All they did was make excuses. read more