I normally go to the pet food express in Los Gatos, but recently moved to Campbell and thought I would give this location a shot. I took my two large Australian shepherds to use their self service pet wash and was blown away with the level of service that I received. When I first arrived, Brian was cleaning the area and was so incredibly helpful and provided me with everything that I needed, even grabbing me towels and helping show me how to use the blow dryer correctly. The machines were clean, and the soap coming out of the hose had lots of suds (at the Los Gatos location I've had issues with not enough soap being applied). 11/10 - will be back read more

I genuinely had to leave a review for Sarah and Rylie (i think that's how it's spelled) because they were genuinely so kind to me today. I brought in a tiny kitten I found that was absolutely covered in fleas, and I was honestly overwhelmed, but they immediately jumped in to help without hesitation. They helped me bathe the kitten, brought me supplies and tools, gave the baby treats, and even helped me call someone while I was trying to wash the cat hahaha. They were both so patient and sweet the entire time and made a really stressful situation feel manageable. You can tell they truly care about animals and people. I seriously appreciated them so much and I'll definitely be coming back because of how amazing they were. read more

Pet Food Express - the baby they helped me save - Pet Stores Near Me - Campbell, California

They had exactly what I was looking for, and then something extra, for my baby! The shop was clean; the representatives were nice and professional. Luckily it's not too far from my work so I can easily just swing by before or after work in any case of emergency. read more

I appreciated the warm welcome of the associates in this Campbell store. Priscilla was very helpful, offerred suggestions and recommendations and answered some of the questions I have. My overall experience all the way to check out was pleasant. Very friendly crew! read more

I will never again shop at pet sh*t express. Was goaded into buying a very expensive bag of cat treats, was told I could return it if they didnt like it. Guess what? They didnt like it. Went to return today and low and behold, I cant return it cuz its open. Can yall not promote expensive items that are a complete waste of money? read more

Brian and Katy are always friendly and welcoming. I can return anything my picky eaters don't like. Nothing to lose by trying new items.

Staff was friendly. This review is mainly about the lady at the cat adoption. I went in earlier to find my cat a companion and what better than to rescue a cat in need of a home. I'll start by saying that's my last time trying to help a cat find a home & it's not their fault. Mainly the woman who was in charge of the adoption. She started off by saying I had to adopt 2 cats if I wanted to adopt any because "they come as a pair", in which I told her I already had a cat and was only looking to adopt 1, she said it was fine in that case but she wasn't as attentive or as helpful as she was being with other guest. Yes the other guest were of white or Asian race (I'm Hispanic). She didn't seem to question them in any way in terms of their housing and living conditions for their cat meanwhile when she finally gave me the time of day, she continued to question everything about me, my cat, and my home where I would be taking the cat. She stated earlier that only a few adoptions occur while she's there and I completely understand why. I tried to rescue and provide a home for a cat in need but she seemed to racially profile me and thought I was incapable of caring for one of the kittens which I thought wasn't fair and rude as she wasn't being that way with the other guests. She was looking for a way to say no to me in which by then I had already gotten the hint and no longer felt comfortable adopting any cat from this woman. If she treats you fair then by all means rescue these kittens as I'm all for having cats find a home but if you're any race other than white or Asian then I feel she will racially profile you and not let you adopt a cat. It was only irritating as I waited almost an hour and she treated me so poorly and did not end up letting me help one of these kittens. I believe her name was Ranae or at least that's what the card says. Anyways best of luck and this is the cat she accused me of not having that was looking for a buddy. read more

Pet Food Express - My cat that she said she didn't believe I had - Pet Stores Near Me - Campbell, California

I really need to give a shout out to Brian, the assistant manager. I had to park my car in the Pet Express parking lot Monday afternoon due to a flat tire. I spoke with Brian about having my car towed on Tuesday. He was accommodating and assured me the car would be ok. My car was towed Tuesday afternoon, and I went to thank Brian for all his support. Thank you again Brian read more

This place is a hit or miss. You either get great customer service or folks who can't do math and argue with you on pricing. On two occasions I've had to bring up pricing issues, what's online vs what my receipt says. It then leads to passive aggressiveness and a I can't do anything about it. Wild to think managers never find a solution. Reaching out to corporate was also not helpful to me. Ultimately my recommendation is if you go in there with a coupon, get ready for discounts not matching online and in store or simply order online and pick up to avoid the mess. read more

What's not to love about this store, clean and friendly, great selection of quality food for your pet and best of all buy three and get the fourth one free. This is my number one stop for my cats. Conveniently located in the heart of Campbell California. Here's some trivia: this used to be the old Tower Records music store in the 1980s. All the times have changed, the good times have not! The store associate Gabby is a rockstar, very friendly and communicative, great and positive demeanor. Makes a great and welcoming shopping experience with every moment. You will not be disappointed by shopping at this location.! read more

Pet Food Express - Pet Stores Near Me - Campbell, California

Fantastic customer service! I've been in and out of this store a lot lately trying to find the right food for my golden and her sensitive stomach. Everyone I've dealt with over the years has been helpful and knowledgeable, but this review is for Rose. She is really well informed on the many product lines they carry, and spent time explaining to me what may work, and why, for my dog's issues. She returned a bag of food that did not work, recommended another that did, and gave me probiotic samples to try as well. Fingers crossed the food I walked away with today will do the trick, but if it does not, I know she'll be there with another suggestion. Highly recommend the friendly, knowledgeable staff at the Campbell store and Rose! read more

This is the best pet store that has everything I need for my dog. I love coming here with my dog and walking around when I come to pick up his food. They pretty much always have a buy 3 get 1 free promo which is amazing! I also found that oftentimes they carry brands that other bigger pet stores don't have. They also have the best workers who always give my dog treats and are always super kind and helpful. Also highly recommend their bath station!! Love that I can come here to wash my dog and they have all the equipment you need. read more

This location is my favorite Pet Food Express in the Bay Area - hands down :-) My husband and I have been coming to this location for three years. The staff is always welcoming, friendly, knowledgeable if I have a question, and eager to help. They have a great team culture and always bring good vibes to everyone who comes in. Special shoutout to Gabby for her amazing help! She walked us through how to use the pet wash station when we brought in our anxious puppy, who was under a year old at the time. Thanks to her patience and guidance the experience was smooth and stress-free. Now, our big boy has been coming here for his baths ever since! read more

This place is pretty legit! Everyone who works here is always super helpful and super chill. This one goes out to Sati. She was a little spitfire of an employee and we were straight vibin'. She asked if I was an Ares. I said I was most decidedly not. I am a Gem. She said, oh that makes sense, cuz Gems and Ares mix well. I said, makes sense, cuz we straight vibin', yo. Now, don't get me wrong, cuz I don't GAF about zodiacs and any of that pseudoscience madness, but if it makes people happy and it ain't bothering or hurting anyone, just let them be. Oh my golly! What a concept! So yeah, I got a sweet Leather Dog Leash and one of those training collars with the teeth. Lemme tell ya right now - she doesn't tug when we walk. No, silly, not because she knows the bite! Because she's the sweetest, most well-behaved little angel on this planet. But I do wanna get her a big, fat, spiked Collar, just so that she can look like a mega badass B-) read more

Loved the convenience of the dog wash! We will definitely be back. 25 min was more than enough to give our baby boy a nice clean! Only thing I wish was better was the dryer, it was a little on the cooler side and my pup was already freezing LOL but it's no worries. Great variety of treats and pet goods as well!!! Staff is so kind as well. read more

Pet Food Express - Dog wash - Pet Stores Near Me - Campbell, California

This pet store is literally the best. Everyone is so highly trained on all the products & Super knowledgeable about pets. I'm not kidding they have been more helpful than the vet most times. And you don't have to walk around looking for staff as you do in other pet stores. There's help easily available. Here's a pic of my special order and one of the staff decorated it with their amazing art work. I want to highlight a couple team members that have added to my great experience shopping here for the last 6 years. Gabby, Nina & Laurie. They are incredibly helpful with product recommendations and especially relating to cats. The help has been invaluable and I'm super grateful. Thank uuu for being there for my kitties. We appreciate it read more

What an incredible experience. From the moment we walked in, it was clear that everyone here genuinely cares...not just about animals, but about providing top-tier service to their customers too. They treated our dog like family. The staff took the time to learn his name, made sure he felt calm and comfortable. We're so grateful for the care they gave him...and for how supported we felt as pet pa read more

Brain at the Bascom location very nice to us! After we lost my wallet they returned it with all the cash. Thank you

This review is for the dog wash only. We took a dog who was staying with us for a few weeks. He usually goes to a posh groomer, but he was a little stinky and we wanted to send him home fresh. The self-wash couldn't have been easier, and there is staff on hand if you have questions. It was $18 for 25 minutes of wash, conditioning rinse, and dry. You get towels, an apron, and dog treats. All around great experience. We will be back! read more

I have been shopping here on an off whenever I am in town and when I lived here FT I always came here. The service is truly amazing. Staff are always smiling and consistently asks if they can help when I can't find what I am looking to buy. The self-service wash area is always clean and a pleasure to use. I went in the other day and there wasn't enough of my food choice, I was told delivery would be after 1pm. I returned and it wasn't delivered, the salesperson said a different staff member offered to drive to Los Gatos to get the product I wanted and I can pick it up the next day. I mixed and matched what was available in the store, but the willingness to go above and beyond made me feel like a valued customer. Omar and (sorry) another female employee (long black wig) were very helpful on, what was for me, a pretty stressful morning. They both made me feel valued and I appreciated, and always appreciate, the great customer service. How all the staff dote over my dog-not only does it show they all adore our pets, it makes it so he loves coming here. read more

Roze was so helpful showing me the variety of training treat bags for dogs. My ADD took over and I didn't give her a chance to explain the benefits of her favorite bag and I missed the point that it had magnetic enclosure - a must for me. Luckily, Roze was patient enough to listen to me and revisited her favorite treat bag. I bought that ( yes, loved it) and a few other products. I appreciate so much how friendly and patient everyone is. And, thanks again Roze read more

Nice place to get food for your pets. You could ask any questions to the people working in the store they are friendly and knowledgeable. read more

This location has been a great spot to train and socialize our dog, Tucker. The store is full of good distractions--people, sounds, other dogs--which makes it perfect for building confidence. Huge shoutout to Gabby, who always greets Tucker with kindness and respect. She gives him space, offers treats, and has helped him feel much more comfortable in the store. We really appreciate her thoughtful approach! read more

Pet Food Express - Pet Stores Near Me - Campbell, California

They deserve 6 stars, this is the best pet store around. And they fixed the AC! The staff is incredibly nice and helpful, the store is well stocked, and the play area in the back is awesome. Shout out to Haley's puppy social classes! I drive right past other big name pet stores to get here. The only two things I wish are that they would extend the play area to be even larger for bigger events, and that they should add a fridge to sell human drinks (water, soda) for customers who get thirsty along with their pets! read more

Brian in the Dog wash area was very helpful, and the girl at check out was nice enough to let us know our treats were on sale and grab them for us! It's really nice to encounter workers who are effortlessly helpful. And during the Holiday season! read more

This is probably my favorite store to shop for my pets! The sales associate Brian helped me tremendously. He was kind and very knowledgeable. Thank you for fantastic products you recommended and outstanding customer service. read more

Our family recently adopted a dog named Ben. While we don't know much about his past, we do know he's an incredibly sweet but anxious and nervous little guy. A friend recommended this store to me, praising the staff, and I'm so glad they did! During my first visit, Ben had just come home, and his stomach was a mess. The staff took the time to help me choose the right food and electrolytes, and within 24 hours, Ben was already feeling better. Yesterday, I went back for more food and met Gabby. She was amazing--she patiently answered all my questions and gave Ben the space he needed to feel secure. Gabby truly understood his personality and offered such thoughtful advice and encouragement. Priscilla and Brian were also working that day and gave Ben a warm welcome as well. Every time I've visited, the customer service has been absolutely outstanding. After just three visits, I can confidently say I'm a customer for life! What really stood out was seeing how Gabby interacted with others. While we were talking, two other dogs came in, and she greeted both their owners and the dogs by name. This store doesn't just feel like a business--it feels like a family. read more

Pet Food Express - Pet Stores Near Me - Campbell, California

Gabby at Campbell is the most wonderful employee! She always has a treat and a pat for my dog Rojo and he searches the store for her until he finds her. She is always so kind and helpful! This last time she helped us in the bath zone by offering a more intense cone for the blow drier. My dog has never left as dry and fluffy as he did today! Thank you Campbell PFE, we always love to come here! read more

Just would like to give a shout out to Macks & Sam for providing extremely great customer service and product knowledge on recommendations for my cats. They were so helpful in suggesting new products for my cats allergies and more. I will definitely be back tot his store. read more

So grateful for kind people like BRIAN at the Campbell store! He has helped me twice convince our 65 lb dog that the bathtub at the shower station is not treacherous!! Some treats and encouragement from Brian (plus a little nudge from behind from mom) is all it takes to get our pup into the tub and ready for bath. THANK YOU BRAIN and all folks who work at the Campbell store! read more

I take my 5 doggies here to get bathe every time. I also buy some of their food here also, they have great quality of food and toys for my doggies. I like that they keep their dog wash station very neat and clean. I would like yo add that they need to service their blow dryer because it needs to come out hot air instead of cold, and some of the spray gun leak when you have it shut off. Other than that this place is nice. And doggies love it! read more

Pet Food Express - Wash station - Pet Stores Near Me - Campbell, California

See all

PROS: I absolutely love bringing my dog here to get his food, treats, & raw goodies. They have puppy socials each Wednesday through P.E.T.S which has been really great for socializing my dog. All of the staff have been super kind and remember my puppy each time he comes in (which is pretty much weekly). I've received a lot of great advice from cashiers here about my dog. CONS: minus one star bc OMG the heat is absolutely unbearable. Idk if the AC isn't working or something but it is absolutely miserable standing in there. It was only 85 degrees out today and it's crazy that it was actually cooler outside than it was inside of the store. Literally all the employees had sweat on their brows and I felt so bad for them. I was standing there for an hour during the puppy social and I was sweating buckets. I hope management fixes this soon before summer gets closer and the heat gets even more unbearable bc we do really like to bring our dog here. I hope they do better 1) for their employees suffering all day in that heat, 2) for the dogs coming in for puppy socials staying for 1 hr panting like crazy , and 3) for their owners like me sweating their butt off . TLDR; great store, great staff, FIX THE AC! read more

Pet Food Express - Moose during a puppy social - Pet Stores Near Me - Campbell, California

Excellent customer service! I will make an effort to come to this store in particular -- Macks is a great salesperson, very helpful as well as very pleasant. Thank you Pet Food Express! read more

10 stars ! Ive been coming here for years and their service is so FAR AND ABOVE any other pet store in town, not to mention any store in general. Whoever is running this place should write a book. Employees are fantastic, great selection, consistently a great experience read more

I've been coming to this location for about 5 years. During that time, my cats were doing fine. My experience has been pretty good. Recently though, one of my cats was diagnosed with a health problem. When I came into the store with specific food needs, I found the staff less helpful, including the manager. I was literally told, "That's beyond me". Then he walked away. As a regular customer for the last several years, I was dumbfounded by his attitude. Unless you have a healthy animal, and have basic needs, this store's staff Isn't helpful. I tried again and am finding it harder to interact with anything more than something simple. It's sad because eventually all of our animal friends get older and have special needs. Pet Express should be better at catering to a wider customer base. read more

+1 friendly staff +1 private parking + pretty busy +I love coming here to get my dog washed ... Good location No complaints read more

Pet Food Express - Great place to wash your dog. 18.00 for a 20min wash - Pet Stores Near Me - Campbell, California

See all

Evie, our Great Dane, and I went to Pet Food Express today for a bath. This was our second tub time experience and, as was the first, it was great. As soon as we walked in the door we were welcomed and once at the bathing stations, offered treats to get the big baby into the tub. Both the store manager and an employee came over to bribe Evie. Bath completed, I noticed that the store manager was cleaning the wash stations, not one of the employees. Watching him interact with the employees and feeling the overall vibe in the store, it was clear that he led by example and created and friendly work environment. I am a self-employed contractor, so appreciate when people are treated with respect and enjoy their work environment. This is a great place to take your dog/pony for a fast and convenient bath. Sorry, I didn't take a photo. I got the multiple token deal. so next time. Thank You, Greg read more

Came in with a brand new kitten my husband found at work and the team was so helpful! I wasn't sure what to buy or what to do and they explained everything for me to help take care of this new little one...so thankful for their help..they were amazing! read more

Staff were very friendly & helpful. They greeted me & my little foster dog from the San Jose Animal Care Center with kindness & treated Pepper to a bath which he needed desperately! I will definitely be returning. read more

I emailed corporate about the bad customer service from the manager. The reply was...that the staff would be re-trained and that they were sorry my dog and I will not be retuning to the store. The reply offered for me to let them know if there's anything else they can do. Wow that's still terrible customer service. They basically said bye to a potential life long customer (I'm in my 30s and plan to have pets for the rest of my life) and they gave up even trying to keep me coming back by basically saying "bye Felicia"..."sorry to hear you and your dog won't be coming back". The offer for ME to tell them what else they can do? Like I need to barter with them? I've worked in retail and customer service. Businesses are supposed to be proactive and offer the customer something like how about the next pet wash bath is complimentary on us...we hope it will be a more positive experience and we hope you will change your mind and continue to shop with us. But I didn't get that at all. I'm not saying all employees of Pet Food Express are bad, but two out of two was enough for me. read more

Pet Food Express - Pet Stores Near Me - Campbell, California