The front desk staff had an attitude and came across as rude and unwelcoming. They didn't even…read moreoffer me water or make me feel comfortable during my visit. On top of that, I found the services to be very overpriced for the level of customer service provided. Overall, it was a disappointing experience, and the customer service definitely needs improvement.

All went well always. They are most efficient setting up appointments and reminders and the staff…read moreis great, although I wish there were a few more English speakers. Very clean and pleasant and open surprisingly even on Sunday. Parking in La Fontana lot easy beasy.

I will give credit towards the speed of which I was serviced but I fear that was the reason my…read moreeyebrows ended up so cut up. I'm aware of the threading process and have been getting this service for years, however this was one of the most painful experiences I've had thus far. Yes the service provider did a wonderful job with the shaping, but it does not justify the days of pain I've been in whenever I touch my skin. Which I've NEVER had before. If I had an event, I'd have to spend more time covering up the cuts than if I were to have leave them the way they were. Overall I don't think I'll be back because by the time it fully heals they'll be grown out again and I'd rather not have scars in the future.

Gave this place two chances and somehow it got worse. Lash lift was spiky and overpriced (yes, more…read morethan their own website). Nails never match the pedi color and the tech will argue with you like you're color-blind -- spoiler: they are. Unsanitary, rude attitudes, always running late, and zero accountability. With this much competition nearby, this place shouldn't be in the nail business. Do yourself a favor and go literally anywhere else.

There is a reason why she's only a three star ! Horrible!!! how do you make an appointment with me…read moreand not even show up! Completely wasted my time, (gas is expensive to be driving to a place and not get the expected service just because they don't show up) did not even have the decency to send me a 10 second text message, saying that she was not gonna make it in for whatever excuse in the book. (Now I understand why other people say she's rude and nasty and act's like she's doing you the biggest favor in the world!! She might be good and expensive (compared to other establishment in the area ) and all but her work Ethics Is very careless. Update: on top of that sending a texting and sounding condescending only after the fact of being notified of this review and no accountability shows no care for customer time and business ! Now I see why she couldn't keep up the rent at the other place and ended up moving to another location just to be having a little spot like a corner on the wall.

I really do not like leaving negative reviews but I cannot let this one go…read moreNeebla does absolutely amazing work so I always come back for her services After her husband passed I wanted to continue to support her However every time I made an appointment she was never on time Her salon was always closed and I would sit outside and wait for her There have been times where there were two or three other women waiting outside for their appointment She always has an excuse. The biggest one is the traffic Well if you live in Aventura you know that Ives Dairy is always backed up If you have a business here then do what you need to to be on time Today I booked my appointment for 11 am She texted me at 10:30 that her dog died on Monday and she will be at the salon at 11:30 At 11:25 she texted that she was in traffic on Ives Dairy We texted back and forth and then I called her to tell her that she's always late and there is no excuse If your'e running a business be on time. Be in integrity! Be professional I'm sorry but this isn't a professionally owned business New lag had nothing to say to me and hung the phone up I will find better services elsewhere where my time matters Thank you

Ricmar is the best! She always does an amazing job on my nails and pays such great attention to…read moredetail. I always leave loving my manicure and look forward to coming back every time :)

I found this spot because of Instagram. There's a little coffee spot in between the salon and the…read morebarber shop called Latti. It's super cute, they brew the coffee fresh and they have different milk options to chose from. We came to try out the viral Tiramisu Latte. It was so good, not as sweet as I expected but it was good. The tiramisu cream they put on top is yummy and they put a generous amount on top. I loved that the most. If you're in the gables area, you've got to drop by and try this tiramisu latte. You will not be disappointed. One thing I liked is that they had this button that if you pressed it and stopped the time at 10 seconds on the dot exactly, your order is free. I stopped it at 9.98 instead of 10.00. Just by 2 milliseconds I missed it.

I just had the BEST experience at ABB waxing. I felt so welcomed when I came in. The customer…read moreservice was amazing. Very sweet woman. The service barely hurt at all! Highly recommend!

I am writing to formally express my disappointment regarding an incident that occurred during my…read morerecent visit to ABB Waxing. I have been a loyal customer for over 10 years and, until this experience, I have consistently received excellent service from your establishment. The issue began when I arrived for my appointment and was assigned to a different waxer than the one I specifically requested when scheduling. I advised the staff that I had requested my regular waxer, and after reviewing my file, they acknowledged the error and informed me that she would be with me shortly. As always, she provided exceptional service and was professional, kind, and courteous throughout my appointment. Unfortunately, the experience took a negative turn as I was checking out. The owner advised me that in the future I should make sure to specify which waxer I wanted. I politely explained that I had, in fact, requested her by name and had stated it twice during the scheduling call. At that point, a front desk employee interjected and stated that I had not made the request and told me that I needed to "come correct." I was shocked by both the tone and the statement itself. I respectfully questioned what she meant and why she felt it was appropriate to speak to a customer in that manner. Rather than de-escalating the situation, the employee continued her behavior by rolling her eyes, kissing her teeth, and repeating the same statement. THE OWNER DID NOTHING BUT SMILE. When I asked him if this how you are going to allow your staff to speak to your customers, he laughed and stated "I don't know whats going on... I don't speak this new age slang." As a long-time customer, I found this treatment disrespectful, unprofessional, and completely unacceptable. After the incident, I posted a review detailing my experience. To date, no one from management or corporate has contacted me directly to discuss what occurred. Instead, a public response was posted to my review stating that the employee had been terminated. What concerns me further is that the response appeared to be signed by the waxer who performed my service. I find this unusual, as I would not expect a service provider to have access to or authority over public review responses regarding personnel matters. Additionally, I removed my review after discovering that my full name had been publicly posted. I found this to be inappropriate and concerning from a privacy standpoint. At this point, I am requesting clarification regarding the following: 1. Has the matter been formally investigated? 2. Is the statement regarding the employee's termination accurate? 3. Why was the response signed by someone who was not management? 4. Why was my full name disclosed publicly? 5. What steps are being taken to ensure that other customers are not subjected to similar treatment? I have been a loyal customer for over a decade, and I never expected to be treated in this manner. While I appreciate that mistakes can happen, the lack of direct communication and the concerns surrounding the public response have only added to my frustration. Like I said before 0 out of 10 I DO NOT RECOMMEND!!!!!!!!!!!! Update: Unfortunately, my disappointment continues. The owner, Joseph, left me a voicemail filled with excuses rather than a genuine apology or any accountability. I called him today hoping we could have a respectful conversation and come to some type of understanding. Instead, he repeatedly cut me off whenever I tried to speak and even attempted to blame me for my reaction to the situation. I am honestly speechless. A simple acknowledgment of the issue and sincere apology would have gone a long way. This response was disheartening and completely unacceptable.

Great service and quiet space - gone 3 times and it is my favorite spot in the area. Many other…read morenail salons are too loud, too rushed and too tight space - here is GREAT!

horrible experience had two separate bad experiences one being a fly flew on my finger while it was…read moreunder the uv lamp and a dead bug was stuck on my finger and the nail tech refused to take it off Second today with another lady the nail tech cut my finger multiple times making my finger bleed , not only that but nail polish was dripping on the side of my finger I kindly mentioned it to her and she gave me a nasty attitude stating " oh my gosh I know " never coming back again

I used to love coming to this place but the last few times I went the service was okay. It was…read morecloser to the end of the day but I wish they would have just turned me away instead of giving me a rush service

I've been to this nail salon a couple of times, & i can say each visit just gets worse. Not only…read moreis the customer service poor, but the service is terrible. I've been cut too much on my cuticles where I bled and my nails break off after a week. They said it would be $20 just for a soak off, Don't waste your time or money here. 3rd coming here, never again. Would recommend going across the street to the Venetian

Don't know why I waited this long to get a Russian manicure. Although the actual service itself was…read morea little rough on my fingers, as expected given they are working intensely on the shape and care of the cuticle, the result was 100% worth it. Anora was very efficient!

Beautiful place. I got a gel removal plus new tips, a Russian gel manicure, and a pedicure. Love…read morethat there is no useless small talk during the nail session. The final total ended up being a lot higher than what we discussed up front because they charge extra for pretty much everything. That said, the work was genuinely amazing. One nail broke after a week, but the rest have held up really well. The photo you're seeing is after three weeks, which says a lot. The pedicure has lasted a long time too and honestly looks better than any I've had before. The only downside for me is that it's a dry pedicure, so there's no soaking or foot massage.