I purchased windows and doors and I am having issues with one of the locks on the door .I have called about 10 times .Shannon Left me a voice mail saying she is the only one working and I would have to keep calling until I reach her. What a way to run a business. I need more window but will not use them because of the follow up and how rude Shannon was on that Voice mail read more

Do NOT waste your money or your time! Wright's promised everything and delivered a very POORLY executed project and FAILED the City inspections 2 times. They were disrespectful, overpriced and NOT COMPETENT. Not one of the team spoke english and they were ALL subcontractors, not actually working for Wrights. I wasted so much time and money! The management had terrible, non existent customer service. They left so much debris (see photos) and refused to clean it up. They also DESTROYED my toilet by never flushing is and using it while the water was turned off. So GROSS!! I had to replace the toilet and they refused to pay for it. read more

Wrights Impact Window & Door - Debris left AFTER the job was finished - Shades & Blinds Near Me - West Palm Beach, Florida

My experience with Wright's was by far opposite of what I'm reading from others experiences. I only needed one exterior door - not my entire home or multiple windows. We chose a slider - Jay was out the day after I called, quick, straight to the point, gave me a quote which was the best out of 3 other reputable companies. Once I gave the go ahead, office handled permitting - done in 2 weeks. As soon as the permit passed the measuring rep was out within 2 days and the timer started on fabrication. I was notified late September that my slider was being made and by the second week of November - I got the call to install. Des dropped by the day before to assess and Adan was at my house at 8am ready to go. He worked solo and my brand new slider was fully installed by 3pm. He was beyond respectful, asked multiple times if everything looked good, showed me all of the door functions and even patched up trim work around the door that he probably didn't need to, but went above and beyond for this very satisfied customer. Des followed up the next morning with me and final inspection was scheduled. Excellent job to all of you!!!! Couldn't be more satisfied with Wrights and will highly recommend!!! read more

Wrights Impact Window & Door - Finished product - Shades & Blinds Near Me - West Palm Beach, Florida

See all

Horrible company with subpar product and unqualified installers. We will be providing evidence in court.

Horrible company! They took forever to install my windows, like more than a year. The materials are substandard. My door handles started corroding immediately. They were never there for the code inspectors. The screws they used have already started rusting. When I called one time and complained saying I wouldn't ever use them again the lady on the phone whispered to me, "I wouldn't ever use them either." And then hung up! read more

DO NOT USE THIS COMPANY! 5 months to get 3 impact windows. When I contacted my project manager throughout the process it went from one story to another. So, I will say from 1 lie to another. After repeated inquiries, I came to find out they have the windows manufactured in Brazil AFTER you go through permitting and paying them. The sales person, Wes, NEVER disclosed this. He said it would be 90days from start to finish. Then they tried to blame the delays on my county building dept. Another lie, I contacted the building dept. to fact check what they told me, none of it was accurate. When I called Wright's and challenged all of this, that's when the nasty snarky attitude started from EVERYONE I dealt with after that. The only decent people were the 2 installers. read more

Do not use Wrights Windows. Too many other window companies to choose from. They are unpredictable, unprofessional, and unreliable. They mis-measured my windows. They don't show up when promised. They don't communicate. The one thing they are very good at is passing the buck of responsibility to someone else. It's always the other persons fault. read more

Absolutely Horrible Experience - Would Strongly Advise Against Using Wright Impact Windows From the very beginning, my experience with Wright Impact Windows was stressful, disappointing, and riddled with issues. When I signed the contract, I was told they would try to start within 3-4 months. Instead, I received a call six months later, right before Christmas. Since I had guests during the holidays, I had to reschedule for early January. Once work finally began, it was plagued by further delays due to weather. But the real problems started with the installation itself. The windows were installed with multiple issues. The initial site manager ignored my concerns entirely. After escalating, they assigned a new site manager -- who would not respond to any of my emails. The crew working in my home disrespected my request to use a designated bathroom, which was incredibly frustrating and showed a lack of professionalism. I had to personally follow up multiple times to get a partial lift of the lien on my home -- something they failed to provide until I demanded it. On top of that, I had ordered grey impact windows, but one of the windows arrived green. I called and emailed about this, but was completely ignored. The master sliders were installed incorrectly, and I had to insist they be fixed -- which required adjusting the entire frame. Then, the upstairs patio doors were manufactured to the wrong size, leading to more delays. Even worse, they buried alarm wiring during the door install -- not once, but twice -- leaving my alarm system inoperable. Despite promises to send someone to fix this, I'm still waiting. To make matters worse, my final payment was due around this time, and they threatened legal action if I didn't pay by 5 p.m. the day after installation -- even though several issues remained unresolved. While I understood my contractual obligation, the aggressive and unprofessional tone was uncalled for. In the end, they forced me to pay, left the job incomplete, and offered zero follow-through. This has been one of the most stressful and unprofessional experiences I've ever had with a company. I've already stopped three neighbors in Frenchman's Reserve from using Wright Impact Windows and will continue to share my experience so others don't have to go through what I did. Avoid this company at all costs. Terri W read more

Do not use Wrights Window & door. they are by far the worst I have used. I hired them to replace all my windows and front door by hurricane impact proof units. they also had to get the permit included in their contract. Gave them the contact I'm March 2022, in December they still don't have the permit. I had to intervene and go see the HOA myself. it took them 5 months to get the materials. I had to make a special trip to return here from up north so they could final do the installation end of May 2023. We told them the screens were of an extremely poor quality, to the point where you couldn't take them out of the window casing to clean. The "finger pulls" would rip off with the slightest effort and the screens came out of the insertion channel. they came the first time and replaced the finger pulls by the same cheap plastic rings, and says to call them back if there was a problem. Sure enough the next time we removed them they broke again. We called and sent them pictures they wouldn't listen. I asked to speak to the president. He did call back only to say it was not guarantee, they don't manufacture the screens. They don't manufacture anything actually. This company has no sense of responsibility nor client satisfaction. Stay away from them at all costs. read more

Absolutely love my windows...highly recommend! Before and after.. Look how beautiful my slider read more

Wrights Impact Window & Door - After Wrights - Shades & Blinds Near Me - West Palm Beach, Florida

See all

If i could give zero stars i would worst company every jay there salesman is a liar and complete scum. They don't deliver on anything tbh eh promise they mess up your house upon installation and once installed they don't fulfill there "warranty" obligations because there warranty is just lies make sure you read the fine print 100 percent don't do business with them their are tons of better companies out there like paradise exteriors read more

Invited Wrights in to quote 3-4 openings for storm windows. Very responsive. Visit and instant quote. Visited showroom. Much bigger than it looks and they claim to be seeing huge growth. Allegedly $60 million sales if true and the organization looks big enough this is impressive. The reviews generally not so good and everyone seems to be there for less than12 months High growth/ success or just high turnover. When we visited the showroom heard several phone calls seem to be dealing with problem installs. Competitive quote but we decided to go elsewhere who had two good references on our own road. Versus professional outfit that was local but had poor reviews. Looking at several suppliers it seems everyone gets 5 and equal number get 1 this makes me think it depends on the installation crew. I had no problems but had to place the order with someone and on this occasion not Wrights. Still worth calling them in and judge for yourself. No heavy pressure from our sales person so nothing to lose. read more

Probably the worst company I've ever dealt with. Nothing went right. I had asked to cancel the order, but they said the door had already been ordered and I would lose my deposit. Found out later that was not the truth. The door wasn't ordered until they received the permits from the city. That time frame was two months later. Door was ordered for the handle and deadlock to be drilled on the right side. Came in left sided. Came without the hardware we had purchased. Once we did receive the hardware an installer was to come by and finished the installation. Never happened! Several calls to customer service and the project manager went without response. No one ever came by to complete the task. So many things were left to do before the door could be utilized. Hired a third party at my expense to complete the installation. There are many poor evaluations of this company, so I hope that a prospective buyer will read them and understand what a truly unprofessional company they will be dealing with. read more

If you can put up with lies, disrespect, and illegal practices, they'd be a great choice. We purchased windows for our entire home from Wright's, and the experience from start to finish was the worst experience we've encountered in our collective 60 years' of hiring housing contractors. From signing to final inspections, the entire process took 1 full year even though - at the time of signing - we were repeatedly told it would only be 4 months! There were unnecessary delays unrelated to product availability. The crew who installed the windows did a sloppy job, including over-caulking and laying down a track for our sliding doors on top of debris. This mistake made the track lumpy, and it never would have passed inspections. The company took 3 months to replace the track properly and never admitted the mistake their installation crew made. It took another two months to get the inspection done and the permit closed due to Wright's poor management and mistakes with their record keeping. Atop the mistakes, delays, and overall rude and unprofessional treatment from nearly every representative we had the displeasure of speaking with, the most egregious behavior is that of our absentee Project Manager, Chris Callahan. Chris made an appointment with us - a week in advance - to personally notarize a necessary document for inspections. On the morning of our appointment, he sent an employee in his place to take a picture of our photo ID so that he could take it back to Chris to notarize - without our presence. This is illegal (as noted in Florida Statutes Section 117.107(9), and we refused to sign. When we emailed Chris and other representatives about this attempted illegal act, they apologized profusely and offered to reimburse us so we could get the document notarized at a UPS Store. Of the numerous representatives we spoke with at this company, only one was courteous and professional. All other representatives spoke over us, did not listen, and made excuses, rather than resolutions for all delays and errors. If you can put up with lies, disrespect, and illegal practices, they'd be a great choice. read more

I just had our impact windows installed from Wrights after almost a year of struggles to get them to be responsive and to tell me the truth. They have lied every step of the way! The sales person told me that from the day I signed the contract. It will take four months to installation, it's been almost one year! Delay after delay after delay. No one answers the phone, no one gets back to you. They demand 50% upfront, then 40% more before they even install. It's my feeling that they've pissed so many people off that they demand most of the payment upfront to keep from having small issues with irate customers. The sliders were installed over to day., They spent half the time on their phones and looking out at the water instead of actually doing the work. They smashed three tiles during the installation and tried to cover up golf ball size holes with caulking! They did a horrible job of grouting, very unprofessional and sloppy. The locks do not work on the door. This company is been nothing but a nightmare. I strongly urge you to go somewhere else, you will only be disappointed with this shiftless company. Highly disappointed. They had about five workers here during the installation and not one of them could communicate in English, making the process a struggle! Do yourself a favor, stay away from this company! read more

Wrights Impact Window & Door - Brand new tile! About the size of two golf balls. Why is this my responsibility to fix? - Shades & Blinds Near Me - West Palm Beach, Florida

the worst dont let them near your house, will destroy and never finish the job.. crap workmanship, liars, scam, read more

Just finished 28 impact windows and door installation in Wellington with Wrights Windows & Doors. ALEX the project installation manager was awesome and his crew was spectacular. We did not have any major issues and the project took 9 days. The attention to detail was on point with the framing out of the windows/doors, the caulking, stucco work, careful attention to windowsills and the cleanliness of the project (of course except for the dust- that was expected). Minor issue with front door and one call to fix and they are in their way. This was considered a large project and We are happy with the work. Would recommend. read more

Edward Waters Pembroke Pines contracted Wright Windows.July 2024 it took from July 2024 to Jan 2025 to get my window.they have done a bad job.after windows were put in Danny project Manager said when my windows leaking on the walls it was due to windows that was fogging up.the second time the inspector from city came he did not like the windows and fail the inspection.had to go away for week do to illness.Received letter from wright staying that i had seven days to call them and set up other inspection.I have water stains from the first day put in the windows.and they are passing the buck.I hope when the inspection from city come back and fail me again for the terrible work that was done. wish would have gone with another company read more

Wrights windows is a terrible business. I ordered one impact door in Sept 7,2022. My HOA approved all docs within a week and I paid over $1780 as a down payment. I have tried over and over again to contact Wrights to find out why my front impact door is not been scheduled. There is no response and I have left emails and tel messages multiple times over the last two months. I believe Wrights is a dishonest business that has stolen my down payment of over $1780.00. I am letting Better Business Bureau and state agencies know that Wrights is a corrupt fraudulent company. Stay away from this business- they are dishonest!! read more

As other reviews have indicated, there is a long production time. Since my windows (23 of them) were very customized, I expected as much. That is not my issue with this company. The communication from Wright is abysmal, that is the only word I can think of. We scheduled the install, took the necessary time off work to be at home to answer any questions, etc. When the crew arrived the first day, no one spoke English. My spouse, who handles anything related to home improvements was unable to communicate with them, so I was forced to translate everything, including construction lingo that I know nothing about. RED FLAG#1. Everything was going well for about 5 days (minus the inability to communicate), then the no shows started occurring. We are on day 3 of no shows. When I called on two of the days, I was told they were on their way. Do not believe them. One guy showed up at my house around 4 PM. I told him he had about 1 hour of sunlight left as he could not do anything else outside once the sun sets because 1) you can't see and 2) the village code does not allow it. Right on the mark, about an hour later he was gone. RED FLAG #2 In addition, I was told 3 days ago that they were calling for a final inspection. When I reached out to the village today, no inspection had been requested. Once I called them, they said the site supervisor had requested the inspection today. So nothing was done for 48 hours even though we were told the opposite. After finally getting "Cuban" on them because I had lost 3 days where I could have been working and earning, I finally had multiple people call me back and the inspection is now set. It shouldn't take someone to get to the point I was today to get a response. RED FLAG #3 They are very quick to collect their tens of thousands of dollars up front, but when it comes to the install timeline, and consideration for working folks, FORGET IT. I would have serious reservations about using this company if I were you. read more

I had nothing but grief from this company. The windows did not arrivie when promised and the screens were not all delivered at the time the windows and sliding glass doors were, Tony, the project manager was not truthful. After the installation the windows and inside floors were left filthy. I was told things would be delivered one day and came another without warning. I have a screen on my sliding glass door which is ineffective and after sending 4 different people to replace it with a proper one, it still doesn't keep out bugs! An end table in my bedroom was damaged when the screw covers were placed. I would recommend you look elsewhere for new hurricane windows read more

This is probably one of the worst ordeals I have ever had to deal with a company. I ordered my door back in November 2021 and since then it has been one excuse after another. I am getting no where with warehouse, scheduling and project coordinator. The constant delays have been an issue and this is a bit ridiculous now. Original door arrived in May 2022; Scheduled with Anthony in the scheduling department for a June 7, 2022 delivery/install; June 7th comes and of course Wrights tells me we were never on the schedule (funny that this happened right after I paid for the door in full); Scheduled for July 8, 2022 only to receive a phone call on July 7th to tell me that no delivery/installation will take place on July 8th as my door is damaged - they have had my door since May and now it is damaged the day before delivery/install. I'm told I will receive a call if they cannot fix it and have to get a new door.; For two weeks I hear nothing then I call and am told they are inquiring with warehouse as it says it arrived but no response. On August 9, 2022, I receive a voice mail message from my project coordinator that the door is on the truck for delivery that day and that she will confirm and call me back the next day. It is now August 27th and I still have no update on whether my door has been delivered to warehouse or if it has, when it will be installed. As you can see from the above, I am extremely frustrated and very disappointed in this company, which I have verbally expressed to them with no remorse on their part. I also cannot get a hold of a manager or any one in authority. I could never recommend this company. read more

SOUTH FLORIDA SCAM I was referred to Wrights Impact Window & Door in December 2021 by a neighbor. It cost nearly $10k for the installation of 2 windows and 1 door. I also hired them to install a sliding glass door for $7k. They were given $10k cash and I was to finance the $7k. I was ignored until I was basically begging them daily. Finally in November 2022, subcontractors installed my 2 windows and 1 door. The project manager "Mark" canceled the sliding door install and rescheduled for February 2023. "Ralph" let me know on 2/21/23 the sliding glass door was LOST. I hired a lawyer ($600) who advised me to submit a formal complaint against their license. Wright's began to comply and agreed to revise my permit. Below is the document showing the agreed revision in JUNE for a credit amount of less than $7k, meaning I would owe them additional money. Since I wouldn't agree to sign that document, my case was escalated to a Florida DBPR investigation specialist who helped me settle with them on a 3-way call in September. I was mailed a check for $880 and the inspection was completed. It wasn't until after the settlement that I received a debt collection in the mail. Wright's tried to sue me for work they did not perform while they were well aware the project was canceled. I forwarded this to the investigator who quickly had it dropped. Unfortunately that's where my story ends, and they are still open for business. To this day I've never met anyone from Wright's, except the salesman Steve Burke. It's my own observation that when I've called, it sounds like the same voice with different names over the last 2 years of dealing with them, which is why I put names in quotes. I believe "Danny" in the email is also Mark and Ralph. DO YOUR RESEARCH OR DO NOT DO IT. I'd say don't trust anyone, not even your neighbors. read more

Terrible service! My doors took an insanely long time to make and the install process has been a nightmare with no one answering emails as to how or when the doors will be installed properly. DO NOT RECOMMEND. read more

Horrible service ...company lies, dishonest...STAY AWAY... It has been a nightmare experience working with them. They do not even comply with the Florida Statutes regarding mechanics lien...Inspection is done virtually,,(,even if you are out of the country.).No liveperson to see their workmanship...Manager doesn't even come around to check the work when the job is completed...Stickers are taken off the product before inspection...The entire operation is shady,,, Sell you a product that is a total liability...never disclose that there were other options, and then claim you approved it...NO ATTEMPT to remedy the situation..other than buy new doors from them.... read more

I am a general contractor, and I have worked with Wrights Impact Window & Door many times over the years. Laura and Laneha have become my favorite contacts. They have an excellent understanding of the permitting process, and walk everyone through the steps needed, with a personal touch. Every person I talk with at Wrights tells me about their passion for doing the right thing. I know they can be very busy which may affect their service, but for me they have been a blessing. It is construction, and I can see how difficult some projects might be, but I have had many successes with them! read more

Wrights Impact Window & Door - Sliding glass door installation in progress - Shades & Blinds Near Me - West Palm Beach, Florida

Every step of the way the team has communicated what I should expect. Every step of the way they exceeded my expectations. The install crew is phenomenal from hello to professional clean up. read more

So far our experience with Wrights has been bad, both the quality of door and window build by CWS, and the quality of the installation by Wrights. I find it hard to believe that these people have been building and installing impact windows for more than a year. - Bug screen on sliding door made to the wrong dimensions ... TWICE!. Measurement or manufacturing defect. - Missing threshold door seals .. installation defect - One of the sliding doors has excessive resistance for part of the movement, and they are apparently unable to properly identify the issue and correct it ... Insallation defect. - Door plate covers fall off on their own.... don't know if this is defective Design, Manufacturing, or Installation, but the plastic slide-on covers have no means of being properly secured, and simple gravity makes them fall off. - Missing drainage holes in sliding door frame, Manufacturing defect, frame needed replacement - Sliding Door with factory adhesive not cleaned, Manufacturing defect - door replaced - Replacement door had an internal scratch inside the sealed unit, Manufacturing defect..... door bring replaced... again! - Installers caused scratch damage to our pool deck - Door locks on sliding doors are useless, as the brackets mounted on the frames are secured with screws too short, and doors can easily open even though they are locked.... Installation defect - We now get lizards and cockroaches in the house, due to the large openings supposedly for drainage.... Design defect. They need to come up with a better method of drainage. Don't believe the marketing hype about customer satisfaction. They demand payment for completion of the job, even though the job is incomplete. We spent almost 40k on our windows and doors, and now totally regret going with Wrights. You would be better spending your money elsewhere. read more

My husband and I have been dealing with Wrights Impact Window & Door Please stay away from this company. One of the worst ordeals we have ever had with this specific company that is from West Palm Beach Fl. There might be some other owned Wrights Impact Window & Door Company that does what they are supposed to do, but not this one. Do yourself a favor and move on, this company is a joke! one hand doesn't know what the other hand is doing. Terrible management of their workers, scheduling is the worst. I cannot believe they are still in business. All we hear are excuses and more excuses. So bad, I am forced to give one star to publish my review! read more

Please note that they are actively removing negative but true comments on other social platforms and blocking accounts in an attempt to appear more legitimate. UPDATE: Despite the message reply below, nothing on this project has changed. They must have internal struggles as well because I have had 3 separate Project Managers throughout this project. Each time someone leaves, there goes their promises of credits , speed of repairs and the chance to make it right. I now can not get anyone on the phone to complete the weather stripping on the doors but they always find time to email for the last payment ( FOR A PROJECT THAT IS NOT DONE!) Again, avoid this company. read more

Leading with something positive: The best I got is that their employees are all very friendly when I'm interacting with them. I have never been disrespected (to my face). For the bad: I don't have time to put the whole story right now. I'll just say that it'll soon be 3 years from the time my down payment cleared my bank account. Expect to be your own project manager. They seem okay with setting expectations which won't be met and leaving things open-ended indefinitely and this has been incredibly disrespectful of my time and attention. Given the lack of communications, long turn-around on every step of the project, and countless installation delays; I am finding less and less value in the "Lifetime Warranty" which was a primary reason choosing this company. It was oversold and underdelivered at every step. I am not looking forward to my next service call.... assuming that the final inspection ever completes. Looking at other reviews, I guess I should at least be happy we got our windows. I think the only thing that could turn this around for me is for them to waive my final payment. It would barely cover my time spent in supervision and managing this project. If I were to choose again, it would not be with Wrights. (PS: I registered on yelp JUST to leave this review. Do better, Wrights. Call me if you want to make this right.) read more

Easily the worst experience in my time here in florida . There is zero exaggeration on this review . Communication was virtually non existent. Came to the house 9 times for a 2 day job their words not mine . Started the job in 10/22 finished the job a year later . Still owe me screen doors . The entire was process was a complete failure . I would not recommend this company to mow my grass let alone sell me basically anything . They have a sub contractor installer and his crew . STEVE he is outstanding at what he does . The Wrights people can go pound sand . You ought to be ashamed and embarrassed at your complete lack of professionalism. I could go but we all know with the social media experts this negative post will be gone shortly . The only thing I can say is Run forest run.......... read more

I would like to preface this review by saying I have never written a bad review for a company before. Do not do business with this company. For nearly 3 months I've been trying to get them to issue me an 8% penalty for canceling my job before any work was ever done. It is a high penalty charge but I just wanted to pay and get rid of these people. Instead they keep charging me thousands of dollars and crediting those charges but never charged me the correct penalty charge. Don't go for their "I'll take care of you" bullshit. read more

My windows were ordered on 5/8 and installed on 7/26, by Wright's windows. First, the installers arrived late. When they arrived, we were told by the one installer, after measuring, that the windows ordered were too big. When the project manager, came he explained to the installer how the windows needed to be installed, and that they were not too big. He then sent one installer to go get other installers so the job can be finished in one day. By the time they actually started working on the windows, it was 1:00. Mind you, they were supposed to be here between 8 -10. The installers had limited dirty drop clothes that were put on my bed and no cardboard for the floors. They were breaking the glass onto my floors, that were covered with the old screens they took out. They barely spoke English, and I don't think they were trained. My husband would have covered everything if we knew that was going to be the case, but in the documents that are sent, it stated that they cover everything, which is a lie. The screens did not come with my order, even though they should have, and needed to be ordered for all my windows. They cracked the upper glass on the new window when they installed it. I was not impressed with the whole installation process and feel that customers should be properly informed. We were told they have there own installers, but I am not sure about that. Because they didn't use any shims, the upper frame was bent, so they had to send someone the next day to add shims and straighten out the frames. The manager of the installers, not the project manager, spoke with my husband over the phone and said he would give us $500 toward cleaning, but we asked him to put it toward our balance. (First mistake). Now that we have to pay the balance, we are being told that the manager of the installers is not with the company anymore. The screens and new window finally came for installation on 10/11. Screens were installed, however window was cracked coming out of the box. My new glass was finally installed on 12/11. It shouldn't take 5 to 6 months to have 4 windows and one slider installed. We went with Wright's because we trusted and liked the sales rep. We had 3 quotes that were all about within a hundred dollars or so. I was not impressed with how the whole install went, including the project manager, who is a liar and said he had pictures of drop clothes being put down. He also said they had to take down all my shades and curtains, which is not true. My husband had all my blinds, not shades, and curtains down before they came. My husband also moved furniture, so they would have room to work. Warning to all that use this company, make sure you take pictures of everything they do, including getting anything that is said or offered in writing. read more

We contracted with Wright's Impact Window & Door in May of 2021. We were referred to them because of their reported quality of work. I've never posted a negative review on a business in this type of forum, but I think it's important for our friends and family to know that this company does NOT provide the quality work and customer service that it purports to do in its contracts and advertisements. To everyone who may be considering doing business with this company, please do yourself a favor and find a more reputable company. We've been trying to get our job completed for over 16 months! Everything started off well, but we're not sure what happened over the past 4-5 months. Not sure if there's been a change in personnel or management? Quality of work became shotty and they've become completely unresponsive to our needs and concerns. Our job remains incomplete and we can't even get a return call from a company supervisor at any level whatsoever. We're becoming increasingly disappointed to say the least. read more

Buyer beware. Poor quality product, installation, communication, follow through. I've never been so frustrated or disappointed. i placed order 5/21. installation began 5/22. Almost 4 months of the installation process and no end in sight. The product was ordered in wrong sizes, missing parts. Installers wouldn't show up,when scheduled and would do 1/2 of the job and then leave. My house was left dirty and unsafe. My front door was even installed croomed. Truly unbelievable how bad this company is. I wish I had the ability of hindsight and never signing a contract with this company. read more

wish i had read the reviews on this company before I signed a contract and gave a deposit. They lie about lead times when I requested my deposit back I was told that's not possible. looks like this company may b having financial difficulties By getting a deposit from you then used to pay venders for previous jobs. I'm speaking to my attorney to see if i can get my deposit returned I will run a a D&B to see there financial status. I plan to post the report on line. My advice to anyone thinking of doing business with this company is read all the reviews. And don't. I wish I had. read more

Well, this has been quite the experience. The original quote process went smooth, pricing was competitive and they offer a good warranty on their product. Lead time on window fabrication was what they quoted. Where the problems began, was during the installation which is still not finished after THREE WEEKS. Several windows cane damaged from the manufacture (Lawson) and have to be replaced so there is additional lead time on receiving those. Now for the details on the installation... Started on a Friday and was told it would take two days. Didn't come two consecutive days, came back on Tuesday to finish. Nate the project manager, didn't communicate well and only stopped by the job site twice for a fly by. Several windows won't lock because they weren't shimmed correctly, exposed seams and the biggest horizontal slider was installed off center. When I questioned this, Nate told me it was because of the way the wall was constructed and tried to charge me $1500 to correct the issues. I refused to pay that and after several days of back and forth, they sent the installation manager to review the issue. He agreed it needed to be corrected and ordered the materials to finish the job. Several more days passed and they returned to fix the one window which took all day. The drywall and stucco guy just cane today and he is doing a good job to finish the one window. Still no word on when the other windows will be fixed, no ETA on the replacement windows and I've been forced to cancel meetings and appts just so I could be here for all of the days it has taken to try and finish this job. Important note, the installers are NOT employees of Wrights Window. They are subcontracted so you are dealing with two separate companies because the project manager doesn't do his job. And literally no communication unless it has been initiated by me. No follow up, everyone seems more interested in the other jobs they have going on than to finish the one they started. I would suggest you look for an alternate company unless you want to be the superintendent that has to manage every detail of the installation. Very disappointed customer that paid $16k for broken windows and subpar installation that still isn't complete. I'll update when the job is finished. read more

All I can say is stay clear and run don't walk to another Company. It is as if the last 5 reviews I read could have been written by me. But mine was far worse. How about a bank of windows put in backwards? read more

Beautiful door, but took over seven (7) months from estimate to (failed) inspection. What's more disappointing was how Wright's dodged our pleas for updates and support. Had they respectfully fielded our calls, instead of repeatedly routing us to an unanswered voice mail, you wouldn't be reading this. read more