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    WSS

    2.5 (31 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 3 weeks ago

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    Don't buy bogo unless you know it's an item on the list
    Jasmine C.

    Went to wss the manager was rude but the security was extremely helpful and so nice I didn't get his name but he should be manager his smile and friendly attitude would be the only reason I'd go back but the manager really rude she has items on the display for buy one get one 50% off and I explained they are displayed with the items I bought she didn't seem to care at all about that issue or the fact that I was upset about it not even an apology was issued how rude is that can't deal with that kinda of Customer service the only reason I give it 2 stars is for the security who was nice about all the issues I had and tried to address them for me ... Thank you to him (he was the African American guy)

    Shoes pretty good deal here

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    4 years ago

    Helpful 3
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    2 years ago

    The service here are good and the workers here are kind, but it's hard finding good shoes that aren't over 100$

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    3 years ago

    Helpful 0
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    6 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    10 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 4
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    Love this 2
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    6 years ago

    All the workers are nice great service and they are good on social distance. Great place to buy shoes and tons of selection on shoes.

    Helpful 0
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    Love this 1
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    Photo of Junior D.
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    8 years ago

    Helpful 1
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    8 years ago

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    Customer Service

    Helpful 0
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    Photo of Rose F.
    83
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    6 years ago

    Helpful 0
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    6 years ago

    Helpful 0
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    7 years ago

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    Customer Service

    Helpful 0
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    Photo of Chris M.
    143
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    15 years ago

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    Customer Service

    Helpful 5
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    Photo of C R.
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    5 years ago

    Helpful 0
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    Love this 1
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    8 years ago

    Helpful 2
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    8 years ago

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    Customer Service

    Helpful 0
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    7 years ago

    WSS always has wide variety of shoes to chose from. I love to match with my 1 year old baby and they always have my size to match his.

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    6 years ago

    Helpful 0
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    8 years ago

    Helpful 2
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    7 years ago

    Favorite WSS to go to always friendly staff and customer service. Need anything talk to elvia for excellent customer service!

    Helpful 0
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    Photo of Kikuchiyo S.
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    15 years ago

    Helpful 4
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    Love this 1
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    Photo of MR M.
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    13 years ago

    Helpful 2
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    8 years ago

    Helpful 4
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    Love this 1
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    7 years ago

    Helpful 0
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    10 years ago

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    Customer Service

    Helpful 0
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    12 years ago

    Business owner information

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    Helpful 0
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    14 years ago

    Helpful 2
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    Love this 1
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    11 years ago

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    Customer Service

    Helpful 0
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    13 years ago

    Helpful 0
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    10 years ago

    Dont bother ordering anything from them online. Was charged then told later out of stock wtf! Take it off the website then!

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    WSS Reviews in Other Languages

    Ask the Community - WSS

    Review Highlights - WSS

    Helps us find the right size and really made our visit here a fantastic experience.

    Mentioned in 2 reviews

    Read more highlights

    Road Runner Sports - 4/29/23 Need a new pair like 3 months or so ago!

    Road Runner Sports

    4.2(456 reviews)
    4.1 mi
    $$$

    Update: After I left this review (that I also left on Google), Road Runner Sports asked me to email…read morethem. I did, and I was later told that the Torrance manager and team had "touched base" with me, which is inaccurate. The only interaction I had with the store after my purchase was when I returned the same day to try to return the shoes. No one from the store ever contacted me afterward to follow up or try to resolve the issue. Unfortunately, no resolution was offered. Still the worse experience I've ever had. AWFUL AWFUL AWFUL. ---- Road Runner Sports started as a promising experience but turned into one of the most frustrating customer service situations I've had. I came in to buy running shoes, and the initial process seemed great. The associate scanned my feet (which was actually pretty cool), had me try insoles, and brought out three shoe options that fit my profile. However, communication was difficult, he was mostly mumbling, and I had to repeatedly ask him to clarify what he was saying. When I decided on a pair of ASICS, he immediately tried to upsell the insoles (around $120), even though I had only tried the shoes with those insoles, not with the original ones. That felt a bit misleading. At checkout, he also pushed the VIP membership, saying it would give me 90 days to try the shoes and return them if needed, making it sound like that flexibility depended on being a member. We declined. When I got home and tried to run in the shoes, I couldn't even last 90 seconds, they just didn't work for me. We called the store (using the number listed online) and were told that as long as the shoes looked brand new, we could return them. That gave us confidence to go back. Unfortunately, the in-store experience during the return was completely different. The associate told us: * The shoes did not qualify as "brand new" * We could not get a refund to the original payment method unless we were members * The only option was a gift card Then, again, we were offered the membership as a solution. The inconsistency between what we were told on the phone and what happened in-store, combined with the repeated upselling, made this a very frustrating experience. What started as a helpful, professional fitting ended with unclear policies and poor communication.

    2/22/25 Theory tested, $100 custom insole proved to be worth it, my feet say so. Now, they're $120…read more Got two pairs before they sell for $150 each, which I think is still incredibly steep. Another Saturday and it's not as busy today, barely waited less than 5 minutes when Lorenzo approached us & offered assistance. No muss no fuss. As per usual there's the push for yearly membership, but he didn't press it & I appreciated it. Lorenzo was kind & attentive. I pointed to the custom insole, Lorenzo had it warmed in the machine then I stood on it to make the impression, one & done. Decidedly, why not get two pairs before it rises to an incredible $150 per pair? And we're off. Hubby got them for me, woohoo! It's a 12 hour shift but in reality, I'm on these puppies at least-4 hrs- BRUTAL! Parking is plentiful which is shared with other businesses. One errand DONE, scratch off the list Yay!

    Photos
    Road Runner Sports - 2/22/25 Demo custom insole

    2/22/25 Demo custom insole

    Road Runner Sports
    Road Runner Sports - 2/22/25 Where it fits into my feet

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    2/22/25 Where it fits into my feet

    WSS - shoes - Updated May 2026

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