7/12/26 Time for new shoes !! My dogs are barkin'!! Lots of selection, great attentive customer…read moreservice (by Raymond) and prices are competitive. What I appreciate most is no hassle or pressure for buying into the membership. Hence the 5 stars. Raymond was very polite & made me feel comfortable by offering to try other makes/brands to see what will the best shoe fit. I ended up buying two pairs. I've purchased single pairs before & regretted not buying a second pair coz I liked the fit so much. Learnt that lesson well. Happy with this experience today

Update: After I left this review (that I also left on Google), Road Runner Sports asked me to email…read morethem. I did, and I was later told that the Torrance manager and team had "touched base" with me, which is inaccurate. The only interaction I had with the store after my purchase was when I returned the same day to try to return the shoes. No one from the store ever contacted me afterward to follow up or try to resolve the issue. Unfortunately, no resolution was offered. Still the worse experience I've ever had. AWFUL AWFUL AWFUL. ---- Road Runner Sports started as a promising experience but turned into one of the most frustrating customer service situations I've had. I came in to buy running shoes, and the initial process seemed great. The associate scanned my feet (which was actually pretty cool), had me try insoles, and brought out three shoe options that fit my profile. However, communication was difficult, he was mostly mumbling, and I had to repeatedly ask him to clarify what he was saying. When I decided on a pair of ASICS, he immediately tried to upsell the insoles (around $120), even though I had only tried the shoes with those insoles, not with the original ones. That felt a bit misleading. At checkout, he also pushed the VIP membership, saying it would give me 90 days to try the shoes and return them if needed, making it sound like that flexibility depended on being a member. We declined. When I got home and tried to run in the shoes, I couldn't even last 90 seconds, they just didn't work for me. We called the store (using the number listed online) and were told that as long as the shoes looked brand new, we could return them. That gave us confidence to go back. Unfortunately, the in-store experience during the return was completely different. The associate told us: * The shoes did not qualify as "brand new" * We could not get a refund to the original payment method unless we were members * The only option was a gift card Then, again, we were offered the membership as a solution. The inconsistency between what we were told on the phone and what happened in-store, combined with the repeated upselling, made this a very frustrating experience. What started as a helpful, professional fitting ended with unclear policies and poor communication.

Great staff work here! Love this gem of a store. So happy it's closed by my home. I love their wide…read moreselection.

I have planters fasciitis and was trying to find a shoe that looked nice and was comfortable to…read morewear. The staff was helpful the first time I went in. But after wearing the shoes they hurt my feet horribly and all around my feet, including my toes. When I'm done with a full day of work, I can't wait to take them off. I tried to take them back for an exchange because I felt that they were too expensive ($200 plus) to just accept as being that uncomfortable when the store touts comfortable, orthopedic shoes. They would not exchange them due to them being worn a few times. I understand their policy but it's really hard to gauge full day comfortability without wearing them for a full day and the shoes were sold with the promise that they would be good for my feet; this was unequivocally false. Retaining customers and having them come back time and again because they like and trust your brand matters. I will not be shopping here again and would recommend trying other stores in your area if planters fasciitis plagues you. Before this I had gotten a pair of shoes from Evolution Footwear; I should have gone back there instead.

All shoes and boots are in excellent condition must sell assp. Size 9 men's. Looking for serious…read morebuyer(s) Let's make a deal. Looking to add a blessing to someone else as well as be blessed myself in this hard time. Thank you

Although this store has been here a couple years now I was glad to see they finally have some good…read morequality name brand shoes but sadly the women's sizes only go up to size 9 and almost everything I asked about was in a size 8 only. What kinda mess is that. The young salesgirl behind the counter was even embarrassed to keep referring to the manager for any questions I had about the sizes. I honestly thought this was a sample store like all the shoes were priced as is because it was something was wrong with the shoe, last season styles or they only came in a size 8, all jokes aside. I drove to Del Amo for a pair of sandals and picked up some sneakers from new balance on Hawthorne. I hope business picks up so the manager finds reason to accommodate someone other then a size 8 or possibly 9, 9.5, or 10 in women's shoe. I couldn't imagine what the Men's sizes go up to ... a 10 lol ...shame.

This location takes gently used shoes as donations. In exchange, you are given points on your DSW…read moreaccount. I have a hard time finding anything to buy at DSW. Although they have specials and send emails with discount codes, many times the discounts don't apply to brands that I'm interested in. I'll still bring shoes to donate because I'm hoping they'll get to someone who can use them, as opposed to donating to Goodwill.

Had a great experience here today. A worker behind the register helped me get the $15 off my…read morepurchase that was over $49 from a pair of shoes I purchased the previous day. In the clearance section they had a 60% off sign for shoes that were yellow tagged. Note: They no longer provide crazy discount savings. It's a standard 30% across ticketed shoes. The 60% was an anomaly.

Awesome customer service from Kevin, we came in about 25 mins till closings. Kevin was cleaning up…read moreand making sure the isles were tidy and properly wallpapered. Helps us find the right size and really made our visit here a fantastic experience. Thank you WSS!

The service here are good and the workers here are kind, but it's hard finding good shoes that…read morearen't over 100$

Tilly's in Torrance is a great shop for clothes. We visited today, 8/31/24 as we saw they were…read morehaving an BOGO which is a really great deal. Tilly's is NOT cheap so when they have these kinds of deals, you better take advantage of it. Found shorts for my daughter which were awesome deals! They were on sale for $27.99 and you get one free? Who wouldn't buy that deal? The service was also good. The cashier was friendly, interactive and approachable. The store is large and carries many items. They have everything for women, men and children. Highly recommend. They are in Torrance in a big plaza which has plenty of parking.

Love this Tilly's!! I wanted to give it a try since it is close to the Del Amo location. The store…read morewas huge and had more styles of clothing than the other locations I have been to. The store manager was super sweet and attentive; she helped me with a fitting room. The cash register associates were super sweet and genuine. A young man helped us out and was very patient as we found a new bag. The prices were reasonable, and I will definitely remember this experience.

Evolution Footwear is a gem of a shoe store in Torrance. They carry high quality, comfortable, and…read morewell made shoes. I am going on a trip that will involve a lot of walking, and I am looking for shoes that I can wear in inclement weather but yet walk all day in if need be and then transition to restaurant attire at night. I thought I was asking for a lot, but I found a pair of boots that checked all the boxes. I can wear them with casual pants, dressier pants, and even a skirt with leggings. The owner Laura is such a professional who is all about customer service and understands the issues I have with my hard-to-fit feet. I only wish I discovered this store ten years ago.

I am a hard to fit shoe. I do love my shoes. Laura, the owner, is so knowledgeable about feet,…read moreorthotics and shoes she can match shoes to feet to fit without drama. And let's face it, shoes that don't fit well cause drama. My friend introduced me to Evolution Footwear. I've bought several pairs of shoes from Laura. I will continue to use Laura as a #1 resource in the South Bay for shoes. Yup, created a monster. Happily.

I love great customer service and that's exactly what I received today at Front Runners. I called…read morebefore I went in to inquire about the foot scan and Michael was very kind and helpful. When I went into the store and started to look around, a gentleman came out & said someone would be right with me. A few seconds later, Tehani (Assistant Manager) approached me and asked how she could help me. Well she did just that and more!! We did the scan and I was so shocked when she told me my shoe size! I've been wrong all 40 yrs of my life! My right foot is a half size bigger She also had me walk and noticed that my feet leaned inward. Based on the results of the scan & her observation, she recommended Hokas and Brooks. I initially came into the store for the Hoka Gaviota but she suggested the Arahis for me. Unfortunately, they didn't have the size in the color that I wanted so I'll order them online. however, she did also help me with some shoe inserts for my current pair of tennis shoes and some Oofa slides to wear in the house. I'm so used to wear slippers but these slides feel so great on my achy heel and arches. Honestly, my feet already feel a lot better from just from walking with the new inserts. The Oofas were a little more in cost than I saw online but it was so worth the experience and the knowledge I received from Tehani. I would definitely shop with them again. The store is very easy to find when you're driving down Hawthorne and there's PLENTY of parking. All of the staff were welcoming! 5 stars

I have been looking for a new pair of running shoes for literal months. I pronate really bad and…read moredon't like a lot of forward tilt in my shoes so I've been struggling to find a good shoe that was comfortable and usable for walking, training, and light running. This was my first time at front runners and I'm so happy I decided to come in here! The staff were very helpful and knowledgeable and with their help I was finally able to find a shoe that works! I'm so happy with my purchase and recommend this store to anyone in Torrance looking for new running gear.