I normally do not leave negative reviews, but I feel it is important to share my experience honestly. I purchased a 10-session lash extension package from this salon for $880. In addition, I tipped about $20 each visit. The regular price for a single session is $108. After my second appointment, I experienced significant eye pain and irritation during and after the service. The discomfort lasted for quite a while after I went home, and the salon staff even provided me with artificial tears before I left. I have been doing lash extensions for years and had never experienced this level of discomfort before. Because of this experience, I no longer felt comfortable continuing the remaining sessions. I was not asking for a full refund. I specifically offered a compromise: the salon could charge me the regular full price ($108 each) for the two completed sessions and refund the unused remaining balance from the package. However, this request was refused unless I obtained medical documentation proving a severe glue allergy. What disappointed me most was the aftercare handling and the lack of clear policy disclosure at the time of purchase. During the discussion, the salon's explanations repeatedly changed regarding refunds, transfers, and what conditions would qualify for cancellation. Certain "policies" were only brought up after I requested a refund. I also did not feel it was reasonable to require a customer to continue risking additional eye irritation or pay out-of-pocket medical expenses just to qualify for a partial refund for unused services. To be fair, the salon did offer alternatives such as changing lash technicians, transferring services, or complimentary sessions. However, after my experience, I had already lost confidence in continuing any lash-related service there. This review is only based on my personal experience. I hope the business can improve transparency regarding package policies and handle customer concerns with more empathy and flexibility in the future. read more

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I am a teacher who generally dislikes conflict and prefers to communicate reasonably and respectfully. However, this experience made me feel it was necessary to share my honest experience as a reference for other consumers. I was a long-time customer of this salon and had even referred friends here before, which made this experience especially disappointing for me. After one of my lash extension appointments, I experienced significant irritation in my right eye, especially when tearing up or when my eyes became watery. At times, I could barely open my eye comfortably. I had done lash extensions many times before and had never experienced this level of discomfort. To be fair, the salon initially suggested that I monitor the symptoms or come back to remove the lashes. However, what made me uncomfortable was the way the situation was handled afterward. During the communication process, my physical discomfort and concerns were repeatedly minimized or attributed entirely to my own condition, without any professional medical evaluation. Eventually, the biggest issue for me became the lack of transparency regarding package policies and refund rules. Many important terms that directly affected the refund amount -- including the difference between "natural" vs. "volume" styles, recalculation of used sessions at full price during cancellation, and removal charges -- were never clearly explained to me in writing before purchase, nor was I ever provided with any formal contract or written policy confirmation. Many of these rules were only gradually introduced verbally after I requested cancellation. Throughout the communication process, there were also repeated situations where "verbal recollections" were used in place of actual written documentation, which created major discrepancies in how both sides understood the agreed terms. During the dispute, I also discovered inconsistencies regarding the number of sessions used, which had to be corrected only after I requested to compare appointment records. What disappointed me most was not simply the money, but the overall communication experience. As a long-term customer expressing physical discomfort and asking reasonable questions, I did not feel listened to. Instead, I increasingly felt blamed, labeled, and personally judged throughout the process. My advice to other consumers: * Always ask for written refund and cancellation policies before purchasing any beauty package * Keep all appointment, payment, and communication records * If eye irritation occurs, seek prompt medical attention and document symptoms with photos instead of relying solely on the salon's judgment or removing the product without preserving evidence * Request written confirmation for package terms, refund calculations, upgrade fees, and cancellation rules whenever possible I also encourage consumers to verify whether a salon's business license and operator licenses are active and valid, and whether their policies are transparent and properly documented before committing to long-term packages. This review reflects only my personal experience and publicly available information available at the time of writing. read more

X-Bay Beauty Salon - Lash extensions I removed myself at home after experiencing persistent eye irritation. - Hair Salons Near Me - Newark, California

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Bonnie is truly the best! She always does an amazing job on my nails, they're not only beautiful but super durable and long-lasting. I asked for a soft pink Christmas Eve set and she executed it perfectly, exactly how I envisioned. For my birthday, she did a stunning cat eye design with gems and it turned out absolutely gorgeous. Her attention to detail and quality is unmatched. Highly recommend Bonnie if you want nails that look elegant and last! read more

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I got a Japanese-style nail design here and absolutely loved it! I received so many compliments on my magnetic gel polish nails. The nail techs have amazing taste and a great eye for design--they're especially talented at combining colors with highlights to create truly unique and stylish nail looks. If you're into detailed, trendy nail art, this place is must-try. read more

I had a few hair appointments already with Howard. Very accommodating with scheduling. Attentive service and beautiful results. read more

X-Bay Beauty Salon - Hair by Howard - Hair Salons Near Me - Newark, California

The service was excellent, and the staff were very friendly--especially the stylist, Howard, whose hair coloring skills are truly top-notch.

I highly recommend this hairstylist his name is Howard ! I got a haircut and hair bleaching done here, and I've finally found such a great hairstylist in the Bay Area. They were also incredibly meticulous.They also have nails eyelashes too! Amazing job! read more

It was my first cut with Howard. Howard did a great job and delivered the style I wanted!

Came back for a fix, I got a haircut but wanted some more layers, wispier bangs, just generally more evened out all around. I made an appointment with Alan over the phone, he's usually booked out during the weekends, so try to call a week in advance if possible. You can show him pictures on your phone for reference, but he gets what I'm looking for every time! Thanks Alan, you're the best! read more

I've been going to this place for years, and they never disappoint. The nail technicians are very patient and have excellent taste. They always get exactly what I want, the service is superb, and the prices are reasonable. read more

X-Bay Beauty Salon - Hair Salons Near Me - Newark, California

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This was our first visit, and it definitely won't be our last. Howard is a truly gifted hairstylist. Not only did he accommodate both of my kids on short notice, but he also took the time to give each of them a haircut that perfectly suited their face shape. No corners were cut (pun intended). The staff was professional and courteous, the floors were spotless, and the overall experience was excellent. read more

Love coming here. This is my third visit. When I first came in, my nails were brittle and super thin. However, getting my nails done here by Bonnie has made them strong, and I really like the different designs. Here is a picture of how much my nails grew after taking the gel off from my second visit. I have never seen my nails look so long! The picture with my nails done is from my most recent visit. So fun and cute, I can't stop looking at them! also, they always have good music playing which is calming. read more

X-Bay Beauty Salon - Stronger nails grown out now - Hair Salons Near Me - Newark, California

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I want to gatekeep so badly because Bonnie is already so well loved. I came in with lots of diff ideas and my lovely sparkly nails were born. Had such a fun time chit chatting. Love love love you Bonnie have a wonderful vacation! See you again in a month hehe read more

X-Bay Beauty Salon - Hair Salons Near Me - Newark, California

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This place is great! Hair and nails can be done together in just less than 3 hours! Howard was my hair stylist: roots perm and soft trims! He is very gentle and take cares of my hair well. While my hair was perming, I got my nails done by Bonnie. She has been doing my nails for over a year already, and I was super excited when she moved to this new location! She is an amazing nail artist! I really like how she would give you suggestions and honest opinion of which style matches you. She is very knowledgeable about the trendiest styles and gets new products for her customers. My hands are always dry and have lots of dead skin and hang nail, but she is patient with the condition of my hands and recommends me ways to take care of my hands better! Definitely recommend this place for nails and hair!! read more

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A very relaxing atmosphere. It is obvious they care about their work and concentrate on my satisfaction with the color and design. We worked together at every step to ensure things were perfect. I cannot express how satisfied I am each time I come here. The nails last through anything. I am a customer for life now. :) read more

X-Bay Beauty Salon - Christmas 2024 - Hair Salons Near Me - Newark, California

I had Mira as my hair stylist for more than 10 years. So happy to know she's now at the salon that's close to my home! This is the first time I bleach my hair and trying out new color. I worried if I'm too old for this youthful color. Mira listened to all of my concerns and always made good advice on what style I should do. She pays attention to details. The bleaching process was quite easy and I felt I was in great care. Really love how it turns out! read more

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Bonnie? I guess that's her name... she started slow and rude asking where I done my nail before and was impolitely pointing out supposed "flaws" on my nails, seriously? She didn't pay too much attention when doing my nails, and was always distracted by her phone. It's my first time I felt so disrespected when having my nails done. This is definitely not how you start a business! read more

Best nail I've ever had! Bonnie did an excellent job in a short time, exactly what I'm looking for! Highly recommended! read more

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the more my hair grows out the worse it gets. the hair is so uneven, one side of my head has more layers than the other. read more

X-Bay Beauty Salon - before, after, and reference photo - Hair Salons Near Me - Newark, California

I've been with Bonnie since my very first manicure experience back in 2015, and now she finally open up her own shop (congrats). She's very sweet, she's talented in designs. I come visit her for my manicure monthly, sometimes I would bring designs I found from instagram and she could get it done 98% exactly as the picture with the 2% from her idea; or I would even let her design on her own. Highly recommend her and this place! Don't forget about her partners, they are also very stylish and talented. read more

X-Bay Beauty Salon - Hair Salons Near Me - Newark, California

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I'm excited to see his salon pop up in Newark! I can't say enough about my nail technician, Bonnie! She's the BEST around!! And I've been to nail salons in Japan and Korea too. So I'm thrilled that she's training off her nail technician in how to create a long lasting and creative gel manicure. This salon uses quality polishes from asia which I think makes quite a difference. Give this salon a try and see the difference! read more

My man Howard is an absolute beast, best in the industry. I always have him cut my hair. He took his time with my haircut + full color. Highly recommend read more

X-Bay Beauty Salon - Haircut - Hair Salons Near Me - Newark, California

OMG I love it! I would definitely recommend to my family and friends! This store is currently my favorite nail salon and hair salon read more

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一直不敢尝试湾区的中国美甲店，总觉得比越南店贵。在越南店做了几次之后感觉，总做不出来我图片上的款式。一次次的失望。而且越南店做得太粗糙了，经不得细看。而且感觉指甲越做越薄。在越南店做了一次法式小白边之后，10个指甲两个星期之后就1个是完好的。彻底失望。而且指甲越来越脆。最后决定试试X-bay beauty 术颜造型。做了很多功课之后，我找到了哈哈美甲师。在网上找到想要的图片，没想到哈哈小姐姐认认真真的做了3个小时。跟我给的图片一模一样。包括细节完全一样，而且不存在色差。做完感动得不行，没想到我也可以有这么美丽的指甲。发给队友看了之后，队友说是你吗？还是网图啊。感谢哈哈小可爱，你以后就是我的美甲师了。 I have always feel the nails are over price here in the America. I only do my nails in China and Mexico where pedicures and manicure are much cheaper. And I start to go to Vietnamese nail salons to get my nails done. After so many time getting excited to get nails painted. Then when I actually got it. It doesn't look like the picture. The nail person will said oh the online photo use the filter it never looks like the real actually hands. The last time I did my nails was French white tips. And after 1.5 weeks almost 2 weeks. 9 of the nails are chipped. I only get 1 original nail left. I was like that's it. No more Vietnamese nail salon. I started to search for place. I started my journey at X-bay beauty. Haha Yang was my nail specialist. She saw the photo and she was very honest with me. She told me this one will take at least 2.5 hrs. But she will do her best to match the photo. When I got it done. I feel like this is the best nails service I have ever got. It looks exactly like the picture. She is patience and attention to detail. I feel like a princess. After I got my nails done. I send the photo to my husband. He was like are those your hands? I'm so happy. Thank you haha yang. You are my favorite nails artist. I'm highly recommend this place to everyone. read more

Thank you Howard! He did an amazing job! He knew exactly what to do, and spend time ensuring my hair looked amazing. Loved my haircut and will definitely be coming back. Highly recommend! read more

X-Bay Beauty Salon - Howard - After haircut look - Hair Salons Near Me - Newark, California

service was great. salon was very clean and cute, haircut was awesome! they know how to do wolfcuts / layered hair very well, thank you :))

It was my first time to try this salon today. The customer service was superb and the place was clean. Mira did my hair and I really like how it turned out. I love my newly cut and colored hair. I can tell that she puts a lot of effort and dedication to her work. She takes her time and very gentle. She's focus on her client and doesn't get distracted with phone or other stuff. I will be back again. If you happen to visit this place, ask for Mira. read more

感谢我最爱的发型师，alan哥，广东台山小哥哥。让我实现了蛋白矫正。一个实实在在的手艺人。不忽悠你，也不让你白花钱。之前漂过白金色的之后，很伤头发，就没办法做蛋白矫正，今天alan哥采取了分段处理的方法让我实现了柔顺的头发。alan的剪发技术在线，审美也在线。而且懂我们自然卷沙发的发质。我试过日本的发型师，当时他们虽然剪的很好看，但是我这个手残党回家确实打理不出来那种很日系的感觉。还是的alan哥，认识他之后，我的头发质量都比之前好。 After trying all the places. The Japanese hair salon, the other Asian one. I finally find my favorite. Alan tan is my best hairstylist. He is honest. And he has great taste. He communicate really well. He will let you know what you will get. And the result it the same as he promised. And I never get disappointed. I have blenched my hair 3 times. My hair was blonde and highlights. So it was totally damaged. But naturally I have wavy hair. I always want to get soft and straight hair. So I been talk to him and he told me I cannot get the Chinese Straightening because the hair will just fall off. I waited and waited for 2 years. Finally todays I was able to get the straightening. It's soft and healthy. I met him at a different hair salon. And I know he is my hairstylist. Because he is honest and he is trustworthy. He told me to wait for the bleached hair to get cut and then I can do the treatment. Last year in July, I did the Brazilian treatment. I feel it's not as good as the Chinese straightening. Because it last only for 2-3 months. Another thing I would like to say after you get your hair done by Alan. It looks good for a couple of months. It's easy to maintain. Not like other places. It looks good to the first time, then you washes it. It's back to normal. Alan know how different hair types works. And he always get me the prefect hair color. He is been doing it for over 15 years. Since he was teenager in China. And he has a California hairstylist license. He is the best. Give it a shot. read more

The salon is new but it has great service, and the hairstylist is very skillful! High recommended!