worst service ever! have had comcast for 3 weeks trying to save money during covid. it is constantly frozen which leaves me unable to work from home! not to mention how badly they damaged my yard! don't waste your time or money. you are paying for crap! read more

Sadly, snookered again by sweet talkers at Fios! Fios technician was awesome, but worst installation package, ever. TV package offered for service never installed! Internet service is well below any standard! WiFI is non existent! Customer service cajoled or outright lied at every turn! Honestly, I have never been so frustrated. Wanted to opt out after two days of service. They only offered more promos and 100% satisfaction. Now all phone calls are 2 hour waiting and or disconnected when their demands aren't met. read more

I have unfortunately had Comcast Xfinity since August of 2018. I have had constant problems, especially with the TV. I am currently waiting for a service tech for, I think, the fourth time. I have also had the terrible experience of trying to fix problems with the on-line system. The people you get seem like automated voices even though they insist they are real people. They walk you through extensive "cookie cutter" steps to try to fix the problem without sending a technician out. It never works for me. Then I have called and tried to speak to a real tech. They often speak poor English and it is difficult to hear them(probably since they are in India or someplace). Today while waiting for the tech to arrive, they called again and wanted me to try "one more time" over the phone. I refused and told them to SEND the tech! My experience with Comcast is the worse experience I have ever had with any service. The only reason, in my opinion, why they stay in business is that their competition is limited. If they actually had to compete in the real business world they would have gone under by now due to the terrible service they provide. read more

DO NOT USE COMCAST XFINITY SERVICES. Worst service, ever. Horrible experience on the phone with them. They took a payment off my credit card and applied it to someone else's account and then said mine would be delinquent because 'they don't have a payment from ME'. The rep said I would have to dispute the charge with my bank but that doesn't have anything to do with them. THEY'RE THE ONES WHO TOOK THE PAYMENT. When I said I'd cancel service he said, "if we don't have anything else to talk about then I guess this conversation is redundant." Smh. read more

Comcast always overcharges, provides poor service, and their customer service is inexcusable. I had a two year contract, was misled on the level of service, and was not told by the salesperson that the charges would go up after one year. When the contract expired, the charges again went up, this time by about 25%. Every time I've ordered pay per view, with a room full of friends, there has been an issue that required that I call their call center. And whenever I had an issue with service, or had a question regarding one of their indiscernible bills and had to call their customer service line, I've been transferred nonsensically or just hung up on. Comcast has been allowed to provide their services at a monopoly for too long. read more

I have been a return customer to Comcast for less than 2 weeks. I have been repeatedly lied to, promised return calls from a customer service supervisor, over charged for installation, and given equipment that doesn't work. 1. I signed up for service on Comcast's web site, I was supposed to have my home phone ported over from Verizon, at no time during sign up did they tell me you can not disconnect your previous service on the same day as your new service is being hooked up. I have called Comcast Tech support and customer service team no less than 8 time trying to rectify this issues. I have been promised the issue will be fixed and I will receive a return call. As of 1/17/15 neither of which has happened. My home number that we had for 10+ years my now be lost forever. 2. When I signed up for Comcast service I was told that there would be a $99 install fee, I was charged over $150 for additional box charges that I was never made aware of and I did not authorize. 3. I ordered a X1 DVR cable box, the box that was installed doesn't record at all! read more

I'd rather stick needles in my eyes while chugging bleach than deal with a Comcast bill again.

Comcast has the most HORRIBLE service I've ever had to deal with...they are complete scam artists I wish I could cancel everything I have w them but unfortunately they scammed me into a three yr contract without my knowledge because I moved....horrible people they ALWAYS overcharge me...AND anytime I have a problem w my service it's RIDICULOUS to try to get thru to someone who can help you...constantly transferred or hung up on....I can't stand dealing with COMCAST absolutely worthless...if I could give them zero stars...it's would be too many... read more

This is the worst company I have ever encountered their customer service is HORRIBLE they over charged me $280 and then they told me that the could not credit it to my past due balance , I was transfer 8 times and was on the phone for literally 2 and a half hours and by the phone end of the phone call my issue was still unresolved , they are a waste of time and money and now I am in debt $650 for 2 months of service when my bill should have on been $100 a month the have hidden fees which they don't let you know about and have the worst customer service I have ever experienced ! read more

My experiences with comcast have been quite the opposite. They have been helpful and often very helpful. They react to problems fast.

Xfinity is cheaper than Fios, but that's the only advantage. It's constantly cutting out and has horrible signal. I'm going back to Fios ASAP. read more

We purchased Comcast's services without a contract. Comcast then created a comcast.net email address for our account without our consent. They then indicated that they sent correspondence to this email address indicating they were initiating a 2-year contract for our services. The correspondence apparently indicated that we had 30 days to opt out of the contract, or we would automatically be contracted with Comcast for 2 years. I checked our comcast.net email for the first time today and found no record of this email. I printed a screenshot of my inbox and the two emails in the account. I find this contracting certainly unethical and likely illegal. One cannot arbitrary create a means of communicating with a party only to compel then into a contract on an opt out basis. read more

Very poor customer service. I called to get my services moved to my new home, took two calls, 45 min each, beause they were busy, according to the rep. I am not sure what the girl was doing everytime she put me on hold, our total conversation time was approx 4 minutes. Also, for a premier communications company, their phone line has horrible static and sounds like you are calling to Mars. Both calls I had to make sounded this way. I wish Direct TV had line of sight were I live. I beleive the service from Comcast is so poor becuase they have the entire market where I live, and they know that customers have no alternative. I look forward to the day where customers will be able to order only the channels they watch, ( I personally watch about 8) none of them premimium movie channels, and only get billed for what you want. I am tired of being forced to order a big channel line up package just to get the few channels I care about. read more

Absolutely horrible customer service. Actual services, when they are working, are ok although overpriced. However, anytime there is a cable/internet issue, it is next to impossible to navigate their phone menu to speak to an actual person I have been hung up on multiple times. Their customer service representatives are often rude and difficult. This has resulted in me cancelling my services with them. STRONGLY recommend getting cable/internet from any other provider!! Do not waste your time or money on this company- it is one headache after another! read more

Tried to call someone at Comcast but apparently they're closed. I can't even express how pissed off I am regarding their charges. I've been lied to so many times since September regarding the fees for services and my bills it's a complete joke. I was told I would get a credit of $50 on my next bill for the service call that nobody told me I would be charged for, so the credited me $45.75, a little short there. Then the past two months my monthly charges have mysteriously increased by $20, I've only had the cable for three months total and you're already increasing my rates???!!! Plus there is an additional $10 for an upgrade to some pro internet which I also never authorized. How can anyone work for this company with any good conscience?! Absolutely appalling, I'd rather live without tv period than deal with this horrible company ever again. read more

Poor customer service! I chatted with an online sales rep once and received a quote for basic internet and 10 cable channels for $39.99/month. I was told cable and modem would be free of charge. I then got disconnected from the chat before I could finalize the sale. I chatted again and ended up with someone named Nila. They informed me that there was no such cable/internet deal for $39.99/month and instead it was $49.99/month and we had to pay $10/month extra for the modem (which we wouldn't even own, it would be on lend). After I came to terms with the price difference, I asked about instillation. My parents received free instillation when they purchased Comcast, and I expected the same. Nope. That was an additional $39.99/month if we wanted someone to come on site and install. If we wanted to do it ourselves it was $10. I asked what the $10 was for as we were self installing so the fee didn't make sense. They explained it was a fee to cover shipping costs. I asked why I wasn't able to just pick up our equipment at the office and avoid the $10 fee. They then back tracked and said "Oh the fee is not for shipping". They literally just typed to me a minute ago that the $10 was for shipping. They said regardless if we picked it up or it was shipped to us, the $10 fee was unwavering. Talk about mixed information! I think Comcast needs to make sure their employees are on the same page. Never have I ever been more frustrated. I wish so badly that there was another server provider to go with in my area. Nothing like being underquoted in price and then having all of these additional fees added on. Comcast stinks! read more

Better than Verizon, but that is saying nothing. They check which of their wires are connected to what by just switching them all off and waiting for folks like you to phone in and wait on the line forever to complain. read more

Completely awful! Service is absolute shit and the bill is outrageously expensive. I can't say that there's anything good about this service except that it's TV. Don't waste your time or money, just get Netflix. read more

If you live in Pittsburgh or plan on moving soon, I beg you NOT to let COMCAST be your internet provider. Ever since I have moved in with my roommates for grad school 6 months ago, the internet has been the bane of my existence. I constantly must turn my computer's wi-fi off and back on, unplug...wait... and replug our modem and router and consistently receive slow speed. We have bought our own router and also those provided through COMCAST, neither of which have helped. I call customer support repeatedly and get different answers, but most consistently they tell me to unplug the modem...wait... and replug the power. This provides temporary relief (if any). To get any further answers, they ask me for my roommate's last 4 social security numbers... they might as well ask me what her blood type is or the schedule of her menstrual cycle. (How the F*CK should I know?!) To be short, COMCAST offers little more than common knowledge customer support and high blood pressure. I will never be a customer again and implore everyone else to avoid the company as well. If yelp allowed for NEGATIVE stars, COMCAST deserves them all. (THOUGH THE REPRESENTATIVES WERE POLITE EVEN WHEN I WAS DISTRAUGHT AND BRIEF, THE SCRIPT THEY MUST ATTEND TO (but have no authority over) PROVIDES NO HELP) Kudos to the representatives for putting up with pissed off customers! But fuck those responsible for those responsible for the poor results the representatives provide. (Continued) After nearly 3 hours of effort, I am no better off than I was 4 hours ago when I consulted COMCAST for help. I have been trying to watch "HUNTER" on NETFLIX for 3 hours while attending to school emails, and have yet to see HALF the movie, or complete any homework. PERHAPS I SHOULD WAIT UNTIL 3-4AM when the internet actually works)... FOR YOUR OWN BENEFIT, PLEASE DO NOT SUCCUMB TO COMCAST AS YOUR INTERNET PROVIDER. DO NOT SIGN UP FOR COMCAST. read more

Comcast is the worst company I've ever had to work with. Wanted to purchase their $89.99 special and by the time I was done the monthly charge would have been $145 with all of the fees and equipment charges. Almost $25 a month in fees is outrageous. Talk about missing the mark with their customers. Set expectations of $89 a month and charge almost twice that amount doesn't make a customer feel good. read more

Bill mysteriously went up $20, with no service change. The on-line customer service chat is a complete waste of your time. Something is wrong here. Stay away. read more

Just moved into a house and called Xfinity weeks in advance to assure that I would have cable/wifi when I first moved in. On the day they were supposed to come, it turns out the company failed to even send the properly equipped technician to set anything up. He was very polite and apologetic. So we got a second representative to come out and properly install the cable 3 days later. He was disrespectful and condescending from the beginning, complained the whole time about how long it would take complete the job. Overall, he dug his heels in the entire time and was extremely rude and lazy. By the end of the appointment, he still failed to install 3/4 cable boxes that were originally requested and we only have wifi in part of the house. I was dissatisfied with this service and hope Xfinity is aware of the people they have hired to represent their company. read more

Worst service I ever had. Intermittent functionality, terrible customer service, slow internet, monthly problems with billing... I'm canceling and demanding refunds read more

I've never been gauged by prices so hard. It's the old bait and switch. They give you a promotional price for so long, then they jack it up. It that's not bad enough, my internet goes out at least 3 times a day. Once, it was out for an extended period of time. It took them 2 weeks to fix it. So glad I switched. read more

No stars ... I just lost service right before THE WORLD SERIES CELEBRATIONS this is so massively inexcusable

worst service experience i ever encountered is this company . If you want to get billed for services you never requested then you call them then they do nothing about it, they went from $56/month to $160 without me requesting one single additional service ! I don't understand why this company still legally running in this country ! They told me they will not give me my money back and when i told the customer service supervisor i will sue them , she said " go ahead" !! Wow they know they are scam and they know they can get away with it because Americans just pay their bills and stay silent. read more

TERRIBLE internet & cable provider. Our bill will randomly go up in price by a significant amount and when we call to inquire about why, they have no reasonable explanation and they talk us into their "best deal" such as the "Triple play" which may be $10 cheaper per month but what do ya know, they take channels off of us that we have always had and give us home phone service that we don't need. It's 2019, not 1998, who under the age of 65 even has a home phone? I randomly received an email on December 31st, 2018 stating that they are processing my cancellation request to disconnect my TV, internet & voice. Meanwhile i never submitted any kind of request to cancel anything. I don't even know my log-in information without looking it up so i don't see how that is possible. The sad truth about this company is the fact that they know they are the better provider (better than DirecTV and Verizon Fios) so they can get away with providing this awful service. I am ashamed to say that i have been sucked in and that i am still a customer of this terrible company but i wouldn't recommend it to anyone, honestly you would be better off without cable of any kind. read more

I am a current customer for 18 years i will be selling my shares and cutting the cord!!! Comcast is full of double talk and lies so tired of the stress negotiating a bill every year!! read more

If zero stars was an option, I'd choose it -- and still feel I was being too generous. Comcast has the worst and most inefficient customer service of any company in any industry I have ever experienced; and customer service contact is inevitable because of their poor and overpriced product. STAY AWAY. I had no other cable company choice and decided to just forego cable all together to avoid dealing with them; there are so many other internet options, including personal hotspots from the cellphone companies, that are overwhelmingly better. read more

The WORST cable company ever! Can I give them zero stars??? Have to use chat since I can't understand the reps and they obviously don't understand me either. How pitiful! Used the transfer service after moving, none of my new information was updated online, never received a bill after moving, couldn't pay the current bill since no account was found, now they claim I owe them nearly $500-- from a $90 bill, sent via a COLLECTION letter, returned equipment and a final bill from previous address with a 0.00 balance!!!! Comcast SUCKS!!!!!! read more