This really Sucks eggs. My ex wife moved out of my apt months ago and the cable was off. So I want to get cable in my name. So Comcast told me no not until the bill is paid. They are trying to make me pay my ex-wife cable bill. It's unfair. I won't be able to get cable in WA. read more

Sometimes it's just easier to talk to someone face to face than talk to people on the phone.The service here is pretty good, but there can be a big crowd here if you go at the wrong time. read more

I went into this store with two simple goals. 1. Return and get a receipt for my cable modem 2. Pay off my final bill. I successfully returned the modem and paid what I was specifically was told was my remaining balance. The next day I start getting automated calls looking for the equipment. When I call in they can't find any unreturned equipment and I'm told " you aren't receiving calls from us" lol. I then ask if they see any remaining balance ( figuring I better be sure at this point). The answer was yes, 76.00. She said she saw my payment made the same day as the return of the equipment but saw that I only paid part of the balance. I'm sitting in front of the store now waiting for it to open and have the store manager figure this out. So tired of Comcast's really poor attention to detail. Every time I've dealt with them it's been different than promised and I've even proven them wrong in their own policy. If their service improved and prices went down, maybe they would have a more profitable company. Bottom line, get everything in writing and don't leave until you understand everything! read more

I am very disappointed at the level of service given from yourselves and your company. I was supposed receive a phone call from you yesterday. However this doesn't surprise me as your company to this day has shown me they have poor communication skills. My name is C**** I called in June wanting wifi as I heard you company services my area. Your sales rep advised me on your bundle package and how great it was. I already have century link for a land line but thought to bundle would be best. I signed up over the phone. Saturday June 27th your tech came out to install the phone, wifi, and security system. When he arrived he told me that since I still had century link installed that he could not install the land line with comcast until I cancelled with them. It was a Saturday and I was unable to do that. First concern the sales representative should have advised me on that so I could have made that happen. After all I called for wifi originally and he unsold me to phone and security. He knew I already had an existing line. So the tech installs the security and wifi. That night I go to use the alarm and it will not set. It shows one of the zones is open. I check I find the front door. Upon looking closer the front door will not shut all the way so it will not arm. I try to call comcast but am unsuccessful at 11pm at night. I am able to finally get the front door to shut finally but it will not lock the sensor is wedged in the jam. I did not feel comfortable moving it as I may damage the system and or send a wrong signal to police. It a great feeling to be in a new home and cannot lock your front door and or set your alarm. Next day Sunday they are closed no comcast available. Monday I have to work I sit on hold for an hour on my lunch break. I cannot wait any longer I have to go back to work so I have to hang up. Tuesday I try again I only have a half an hour break some thing unsuccessful. (Still cannot lock my door or set alarm while my family is away from house-horrible!!) By Wednesday July 1st while on my lunch break I sit on hold again I spoke with Sarah whom tells me after a 40 minute hold that she cannot cancel and will have to transfer me to someone else who can..... Really my lunch is now over I am VERY frustrated, I ask her to have someone call me after explaining everything. She has someone call while I am at work and and they leave a message. Again POOR communication the lady says on my voice mail that she looked over my account and there are no upgrades for my service the call is from A woman named Les (I still have it saved if you would like to hear it) So I get a chance to call again 7/3/15 after on hold for 35 minutes I speak with Janelle explain my whole story again... And she's says I'll have to transfer you to something who can help.... Story is getting old huh!! So I get transferred to Brittany who says they cannot have someone come out for two weeks to fix No no no two weeks to fix my alarm and my door that locked before you came and installed your stuff?!?! No!!! I obviously upset she puts me on hold and offers discounts... Really a discount will help my safety? NO no no Then on hold again and says oh it looks like we can come out in 7 days now ... No no no In fact never mind I do not want your security system please disconnect on your end and come to my house and take your product away I will go elsewhere. Brittany finally advised me she has canceled the security system and the land line (that I never had installed) A month later I am getting collectors calling from your company. What I canceled. They tell me no it is still active and if I can hold they will transfer me to billing. No no no I AM NOT sitting on hold again. So I go to your federal way location 8/13 and there is an hour wait, really? The man advised me to come back at 8am in the morning for no wait time. So I do.... And I am told I need a manager to call me back and they are all in regional meetings. The representative also tells me he sees notes in the file that I have called in and have asked it to be canceled but he says no one actually did. Here we are today and no call, big surprise right! I have your cards and tried calling today and yesterday no answer on your cell phones. Is this how you represent your company? Wow I am appalled. My time is very valuable, I need this addressed. I don't have time to come to your store read more

I went over to Xfinity today in Federal Way to get a quote on Internet TV and security Paris is the one who help me out over there she did a really good job I just want to commend her and send a nice thank you out to her for the good work she did read more

My sister-in-law took the Comcast hardware to the Federal Way store and turned it in since the house was sold. She also turned in my Obihai VOIP box and power supply which did not belong to Comcast and should NOT have been accepted. The next day I went to the store and the counter guy argued that due to the stresses of barcode scanning items he must have overlooked the VOIP box. It seems to me that barcode scanning would make it impossible to miss the Obihai box and power supply during inventory. Long story short, he pocketed the $50 module and claimed incompetence as his excuse. read more

Comcast gets a bad rap for sure. And I'm not the biggest fan of their overall service. However, this particular store is great! The staff are all friendly and helpful. They answered our questions simply and easily. read more

Worst service ever . Tried to get service moved in a few days to new address instead of that current home shut off then after going to Comcast store again next day was told installer would be at new address between 2 and 4 pm but this ended as a no show. Again went to Comcast store now have to wait until between 2 and 4 pm on Saturday. This action is not acceptable for the amount that is charged my time is important also. Terribly disappointed in Comcast read more

My wife and I just moved to Federal Way from Tukwila. We went into this store to see if we can get a transfer of service. The comcast associates name that assisted us was Daniel. I have dealt with some stressed out and hates life comcast associates which at times makes me want to try out another tv provider. But its the associates like Daniel that are part of the reason i stay. The service we received that day has to rank top 3 all time experiences. His professionalism, knowledge, understanding & especially kindness is exemplary! We exited Comcast skipping we were so happy. I can only hope and wish you get rewarded some how for that outstanding service! Thank you Daniel!!! read more

Just cancel your Comcast account! Horrible service at this location. Long story short. When I walk in the early morning many of them were talking to each other. And not really happy to see you walk in and interrupting their conversation. And then ... Screw up what you ask them to do... read more

Horrible Customer Service! On my way home from work I decided to call to downgrade to just Internet only since I stream from Hulu and Netflix. After being on the phone for an hour the lady tells me I might as well stay with what I have and she can offer a better deal, I hesitate but agree, I am on my blue tooth and arrive to my daughter's daycare and before I go into the daycare I tell her I may lose reception and please call me back if we're disconnected. Of course, call dropped. no call back. I call to get a new person transfered to another, they have no idea of the previous conversation besides call drop. they off me a totally different deal 30 more than what the other person offered. 3 hrs later back to square 1. i get upset and ask to just terminate services. They tell me all customers are in a 2 yr agreement and i can't terminate services. I was very upset, what kind of customer service is this!!! A parent gets off work to conduct business and gets disconnected and has to deal with people that don't care one bit about other people's time and consideration. They don't even off all customers the same offers. I can call and may get a better deal than the next person if I get the right person. This is an unfortunate know fact with comcast. i have been with comcast for almost 20 yrs and after speaking with them I feel that they don't care one bit about customer loyalty at all. I would recommend that if u need Internet or any other offers look elsewhere don't get sucked into one of their misleading offers! The price u pay for your time when the deal they offered you expires and you have to renegotiate is not worth it. Comcast can I get 3 hrs of total frustration and anxiety back. I wanted to cry when I got off the phone from being so frustrated. Thanks Comcast!!! read more

Worst customer service ever. They can sell their product, they WILL take advantage of you and they will take advantage of your grandpa. $$$$ I guess that's all that matters read more

Alex Ryan was our customer service representative today. He assisted us in switching mobile phone providers, walking us through our options and answering all questions we had. Alex was a pleasure to work with from start to end. Particularly when we had to troubleshoot passwords and other things. Alex provided excellent customer service, which is a rarity these days. I am very pleased with our transfer of service, and Xfinity has Alex to thank for that. read more

Called ahead and was told to come in for an upgrade..waited 30 mins, and then when I finally get to the desk they tell me I need to make an appointment. Then the rep told me I waited 27 mins correcting me when I said I wasted 40 mins.. read more

Jonathan Ignacio is AWESOME! He was super helpful and did everything we asked. Highly recommend!

Your service sucks. And your customer service is just as bad. I wish to hell that someone else were available in my area. I'm tired of your outages and maintenance updates. I get kicked off my internet every night. Screw you. read more

Usually have nothing but praise for the Store personnel but Sunday was a disaster. After sitting for an hour to be called for service, the clerk who handled my upgrading the Xfinity box went and got the right box then put it aside and gave me a box that I cannot use. Since I am not the individual who handle installation (my married son assists with that), I am still having difficulties watching the X1 Platform as it keeps having connect problems and so I am restarting the box approximately 3x a day. This is not service, this is frustration. read more

I'd give them no stars but you are required to select one. Ok so here is my story....This past September an xfinity/Comcast driver from the Federal Way dispatch center hit and killed my dog on our private drive. He hit my dog two times, proceeded to the end of the dirt road, turned around with out stopping and attemped to leave the scene. After I stopped his vehicle he proceeded to tell me "he did not know" even though I was less then a cars length away screaming at the driver and he ran him over twice. He did not hear me, see me or see my dog or feel himself run him over twice? Are Comcast drivers that oblivious? After the incident I contacted comcast. I was hung up on 4 times before my situation was finally in the hands of someone who took it seriously. There was no report of a dog being hit that day. Comcast also looked up all 3 addresses on our dirt road and had no explanation as to why the driver was there. Myself and my neighbors do not use this company. After a few days past I was contacted by Federal Ways Supervisor for that dispatch location. She said the accident was "reported" all the sudden. I then asked since it was a company accident in a company vehicle were the proper steps taken and was the employee drug tested... She answered "NO " and then told me the driver was still working for them. Then when I asked why? Her response was "I am not prepared to answer that". Very shady! Soon after that I was contacted by Comcast insurance company. For the claim THEY opened... I spoke with the insurance lady who was never given the whole story. She told me that in Comcast report that specific driver was on our private drive testing for random gas leaks.... That's the biggest crock ever, if I am not mistaken they are a internet/cable company. Now Im really thinking they are being shady. This company did not even offer a legit apology. That dog was one of my children, it could of been one of yours or an actual human child. This company only drug tests at date of hire... They do not follow procedures properly after accidents involving company vehicles, they have careless drivers on the road and they could care less about you, me, & the lives of our pets...My whole situation shows it. Accidents happen yes, but how you handle it shows your character. I've been waiting since it happened for a proper explanation and apology from this company. All I have is a traumatic memory that I replay every time I look at our driveway and a very lonely pug who misses his twin brother deeply. This company does not know the pain they caused this family, nor do they care to do anything about it. Please think of our story before using this company for your internet/cable services. Thank you. read more

Xfinity Store by Comcast - #JusticeforBentlee - Television Service Providers Near Me - Federal Way, Washington

Worst service ever had. The person helping me had no idea what he was doing. Finally got to leave the store with new X1 box, got home and tried to activate. Phone operator that activates says they cannot activate the unit because the person at the store made mistakes entering equipment activation info. Only the person (less than smart) that entered the info at the store can fix. This would be the same person that did not know what he was doing to begin with. 2 days into it and the less than smart person has not been available. Time for Century Link!!!!!! read more

Wish I could give a zero or negative star this store is full of indecent pieces of ****!! Comcast is bad enough by itself, but this specific store is just simply pathetic! After watching tv for most of the morning my box stopped working. Spent over two hours on the phone with tech support in which they suggest to swap the box at a local store. Being 15 minutes before they close and 7 minutes away we rush out the door to make it in time. Make it there with 6 minutes to spare and the doors are locked!!??? WTF? NOT EVEN CLOSING TIME YET! Standing in the rain I knock on the door to just be ignored by 3 guys watching tv. After multiple times of knocking one of them finally acknowledges I exist, only to give me the hand gesture of shewing me away like a piece of trash. Which then I knock loudly in disgust. All of a sudden they rush over to the door not to help but to record me with their phones?!! So I left and filed a formal complaint with xfinity. Here's the thing, xfinity tells me to go back tomorrow to the same place to do a box swap because any other way would take days. So tomorrow I will return. In plenty of time so these little punk kids can't hide and will be forced to treat people as they should. Today is Sunday 11/27/16, all the people that worked in this store during this time should be immediately terminated for their self entitled ridiculous actions. If they would have just gone their jobs it probably would've taken less than two minutes. But now this most drag out further than it should. I will see you tomorrow you cowards. read more

Customer service and technical support for internet or cable is ridiculous. I have bundle and for month now my internet drops a signal for wife randomly. No one helps, 6 transfers and no one says anything. All rude, no one speaks English enough to understand. Can't transfer to supervisor and stuck with idiots who no nothing about the customer service they work for. If I recorded the call and could place it on here, you'd be astonished that this is what we have to deal with. After tech no show after waiting in my house in 97* weather today, I'm livid! Wasting another 2 hours for another possible no show for Monday, not wasting my Saturday. After nine more calls, I finally got someone to credit my service for month just for internet as that was the main problem. I mean if you offer a service it should work. Otherwise, don't offer something. They got too big for their own britches. I suggest going with another cable company and such. We are in the process of moving in the next few months so once moved we will leave their cable and phone for sure and internet if we cannot find any other fast place. Too many years wasted with this horrible company. read more