Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

8pm at night. Door to door salesman named "Andy" ignored clearly worded signs on my front door…read moresaying "DO NOT KNOCK OR RING BELL" and decided to ring my doorbell and knock two times each while my newborn was sleeping Opened my door and pointed to the sign and he stormed off and intentionally left my front gate open which would allow my dog to escape. Walked outside to close my gate and he yelled across the street "Good job closing your gate!" I asked him who we was with and he lied and said a pest control company. Terrible unprofessional behavior that paints Vivant in a bad light for hiring broke bums that just got out of a halfway house.

DO NOT use Vivint. Absolute garbage people who work there! I moved into a new home with a built-in…read morealarm system. I no longer need their services. Trying to cancel my account, and I've been on the phone for over an hour. I HATE THEM!

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Jared with Omni Security is excellent, professional, knowledgeable, and always quick to respond to…read moreour needs. We feel much safer with our system with his help. Highly recommend!

Jason and company have put alarms in 8 of my offices and both of my homes. They also did the…read morenetwork cable work in these offices. I started using them for the network work. Then the alarm work. Very knowledgeable and fair. If you have a problem they are on it immediately and will get something fixed. The creative camera set up were the motion sensor begins the recording and flashes a light at the person setting it off so they look right into the camera really solved my homeless problem behind one of my buildings. Don't know if they didn't like being strobed or being on camera and frankly I don't care. No more needles! Net net Jason knows how to do more than just an out of the box security system and will customize a solution to your needs. Need network cabling? They are fast, clean and competitively priced.

Once my 36 months is up, I will not ever return! I called because we have been struggling…read morefinancially and got talked into staying with a lower rate. I did NOT know I was signing another 36 month contract I thought I was signing to agree to the lower rate. I need to cancel after all and now you want me to pay you 1K+ to cancel. I have been a customer for 9 years and and super disappointed in how I am being treated at this point. If I had the 1K I wouldn't be canceling in the 1st place. I mean that is a no brainer. Save yourself a headache and put in your own system.

Worst company I have ever dealt with, they have continued to charge us for 3 years after we had…read morecanceled with them, they would not give us any credit for the equipment we did not use, very hard to get customer service install dates and times, Value to us was a completed zero.

I was a customer of Monitronics for over a year. After I changed my home phone, it required a new…read moresystem to be installed. To make a very long story short, after multiple collection calls and letters along with multiple hours on hold trying to get the challenges resolved, I decided to stop doing business with Monitronics. They definitely care more about taking your money then providing good service. My advice - stay away at all costs. Good luck

DO NOT USE MONOTRONICS!!!! WORST CUSTOMER SERVICE OUT THERE. YES EVEN WORSE THEN COMCAST CUSTOMER…read moreSERVICE!!! Here is why. Upstairs Pin pad wouldnt show icons after batery chg. So I called customer service a 2nd time on the same day. The represenitive had me try everything we could for 45 plus minutes. After not being able to fix it over the phone she stated she would have a service agent call me tomorrow (Wednesday) to schedule an appointment. I said that's fine and could I get a phone number of that department in case they don't call. The rep, let me clarify, a Monotronics rep told me they use Contractors to do the service and the contractor has told Monotronics NOT to give out that phone number but they will call. I find this ridiculous! What company lets there workers, venders or contractors dictate and tell the actual company what to do. So Wednesday 7.22.15 I get a call at work from the contractor company. And that rep said the earliest we can come out is August 5th between 11 and 2pm. I told them that, that's not going to work as I don't get off till 2:30 pm and my wife at 3:30 pm and the soonest I can be home is 3pm and the fact that the whole second floor of my house is not armed (no security) That rep said the contractors don't work past 2pm which is a lie because we were told last year when we inquired about adding some window pins for extra security that the techs stop doing service calls at 2pm but for new service they will work until at least 7pm. And they came out around 5 to 6 pm when we started our service. THIS IS HORRIBLE SERVICE right here to penalize your customers if they want to add items or fix something but if you want new service they will accommodate you for sure... So then the rep said sorry we can't help you and I will send this back to Monotronics. No lie!!!! 30 min later a Monotronics Rep called me and stated what the contractor rep told me and that she was going to find me someone after 3pm and could I hold. I said I am at work and I should be working so could you call me back she said she would in about 15 min. I then reiterated that Monday thru Thursday at 3pm and after will work! The rep said she got it and that she would get back to me. Again this was Wednesday 7.22.15. And guess what never ever got a call back! NOT A SHOCKER!!! So 2 days later today Friday 7.24.15 I call Monotronics and ask for a supervisor or a manager. The agent put me on a 15 min hold of course. The lady maybe named Theresa said she was an account manager. So I told her the whole story I just wrote. I reiterated that it was ridiculous that no one does service calls from 3pm and after and that this is very important because half of my house is not secured! So she said she heard what I said and that if I could hold she will search for a contractor. After another 15 min she (The supposable Manager) tells me I was right that the first contractor that called me only worked till 2pm and no Saturdays. I was like you put me on hold to check out if I lied about what the contractor said, She said she was sorry and if I could hold a bit longer she is calling another contractor. About 20 mins later this account manager said well I found someone to come service you on August 5th between 1 and 3pm. I was dumfounded at her answer! I asked her if she heard a word I was said to her she said yes but was wondering if I could have a neighbor or friend wait at the house while someone fixes my security system. How ridiculous is that. IT IS MY FAMILY PERSONAL HOME SECURITY! Having neighbors and friends knowing your codes and system fixes is Ludacris!!!! Lastly I asked this manger to tell me the truth that if I was asking for new service would they come out at any time, but you have a cut off time for service? She would not answer and only talked over me and said she would have this escalated and that team would call me in 48 hours. Lolololol 48 hours Reading this please take away the HORRIBLE Customer service. Also take away that once they install your system you will need to take a day off plus wait a while until they can fit you in. And lastly take away that they know full well that I have NO SECURITY for my 2nd floor of my house and that they are fine taking 48 hours to get back to you and ok with scheduling service 2 plus weeks out, that they are NOT CONCERNED WITH YOUR SECURITY. The only thing they are concerned with is that monthly payment. Again DO NOT USE MONOTRONICS!

Dan was very professional and very nice but more importantly did fantastic work …read more Would recommend. Thank you so much!!!

The sales process was not professional. Their salesperson missed the first call by an hour and a…read morehalf. They were a complete no-call/no-show for the second call. When we finally connected a week and a day late, he hung up on me as soon as I mentioned that we went with another provider. No goodbye, just a click when I was mid sentence. I'm glad we went with someone else. I shudder to think what could have happened if they brought this level of professionalism to the install and monitoring. I would not recommend doing business with these folks if your appraiser passes your name to them as well.