To add to my previous not so glorious review --- their customer service and billing departments are terrible. Instead of sending me an invoice and then a reminder, they keep harassing me over the phone to pay the bill, six times a day. I finally found the bill today the bill today, and paid it. But they still keep calling me. On the technical / user side, their interface looks ugly, not HD. From memory, DirecTV was infinitely better. And I could record multiple shows on DirecTV at the same TV. Not that I have time to watch anything. Just making a point here. Comcast: YOU SUCK. 4/25/2014: I give Comcast a slight notch up as at least their billing department is able to set up e bill payment (by contrast to my bank whose name shall not be mentioned), and it seems to work. read more

This rating is for HUGE lack of support from the security guard and one employee. I went in today at just after 2pm to return equipment. They have all their COVID practices in place and the manager (young lady with long braids) had a big lack of support when someone with a mask went in. The problem was this young guy went in bc he lost something and hoping to retrieve it. The person at the front counter (younger guy) just started to help even though someone else was at the counter. The manager keeps asking for the young guy to step out and offers him a mask. Eventually he goes out and puts on a mask. Meanwhile, the security guard is busy watching a football game. The problem is with the security guard and employee who are not following rules set in place, probably not by her but by Comcast. She had to tell the security guard to be vigilant about what is happening. The bigger problem is that after she made him aware of the situation, he stared her down with mad looks (scrunched up eyebrows and shaking his head), it seemed like he wanted to attack her. He kept walking around the store doing this for about 5 minutes. She was doing her job and he wasn't so he got mad. This lady needs a raise $$$ to have to be putting up with that. She can do better. read more

**Rating for customer experience at the store** Compared to the one I went to in Berkeley, this place was super helpful and was super knowledgable. When a problem arose he was able to help me out with it instead of making me call customer service (like the one at Berkeley). read more

The employees at this store are nice people but the Company itself sucks. Their tech support is hit & miss. When I was transferred to Customer Retention I might as well have asked for the "I don't give a Damned Department!^ read more

I'm standing here waiting for help . There are workers standing around talking to each other but not helping anybody . I'm extremely annoyed because I had an appointment and at this point I've been waiting 25 minutes . When I asked if I was supposed to do anything to get help I was RUDELY told that I had to wait . Truest the worst place on earth . read more

Xfinity had a good deal on mobile phones so I switched my family of four to Xfinity Mobile, acquiring 3 new phones and expecting to transfer the last phone that we owned. When I took the phone to the store to activate it they said I was only authorized for 3 phones. They ran a credit check which they say failed but they have no way to tell me why. 6 hours of calls to customer service and a call to corporate did not succeed in approving me to have add a phone to the plan that I already own, even though when I started the process I could have up to 5 phones, but I only needed 4. By the way I have not been late on any payment in 20 years. Their only solution was to apply to add the 4th line in one or two months resulting in me paying both Xfinity and my former carrier. DON'T FALL FOR THE SALES PITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The single most surreally bad customer service I've had, in any setting. I can't remember feeling less valued as a customer than I feel at this moment. If it turns out that I'm actually in an Xfinity-funded consumer psych experiment designed to study the effects of bad service on mobile customers, I'm going to need at least a hundred bucks, Ashton Kutcher and some good take-out to not have this experience ruin my Friday. I'm currently sitting on the flor of the store as the mobile service expert attempts to figure out how to transfer my mobile number to Xfinity. I've been here for three hours. After being passed over in their service order eight times (not including the mobile expert who had been 'informed' that I was next), the mobile expert called (presumably) the Xfinity service center on speakerphone - and reached "Thank you for calling Trump resort and casino-" before hurriedly ending the call. I kid you not. And no, they couldn't resolve my issue. I guess only Trump could be behind it. read more

It's simple, I had enough and just wanted to be done with Comcast! The ever so changing monthly bill, spotty internet even my granny telling me, "Wha Da Puck Prankie?" and when Lola starts cursing at me it usually ends up bad for my health. So I strolled into this location after work with all my equipment and was taken care of by QUE. Don't let his dreadlocks fool you! I will give it to the guy he tried to have me reconsider, but I wasn't having it because at that point I finally caught up with my cable bill and was ready to ski skirttt on out of there lol. Plus I wanted to stop by Verizon before they closed. Turns out granny learned how to order those premium movies on HBO and happen to be ballin out on the new releases without my knowledge. So some tweaks with the parental controls on granny's box and i figured out that mess. Then my internet happened to be slow because I was using my own modem and it wasn't compatible anymore. He replaced it with a new one. There was a better cable/internet package for cheaper than what I was paying so he slid me into the cool kid package. Long story short, QUE was able to listen to my all my needs and concerns and resolved my issues. He could have easily just let me walk out, but he took care of everything. Even my trip to Verizon! I was unaware of Xfinity Mobile and glad I happen to visit QUE first. He cancelled my service with Verizon, qualified me for a new iphone through the XM financing program, and just like that I was back in the running for Grandson of the Year! I will recommend my friends to him in the future for sure. Thanks QUE!!! read more

Great customer service! Perhaps they are under new management since the previous reviews were not great but we had a wonderful experience. I'm a stickler for customer service since I work in the retail industry and was pleasantly surprised at how easy my transactions were. The place looks remodeled, and is really spacious. Everyone was friendly to my kids who were running around and the associates even let the kids watch a movie. The manager was a great team leader and coach, and created a friendly and service oriented environment. Everyone was very knowledgeable and helpful and I liked that they were not pushing, rather just presented options. Really different than calling in, I highly recommend people to visit this store for great customer service. read more

Edgard said he added me to the waitlist. 40 minutes later someone else comes and adds me. 40 minutes later of my life I'm finally on the list that I was told I would be 40 minutes ago. I'm still here going on an hour. read more

a greeter met me immediately after i entered. entered my name in the service queue line. was 3rd in line, got called in minutes. got basic answers to basic questions. so cool! 4 stars for the customer service here. 0 stars for the internet service Comcast internet service sucks though. have canceled twice in last 3 months. technicians seldom make their appointments. the 4th time, they showed up. read more

I rarely write reviews, but Tamara Gonzales at the East 9th St. store in Oakland was exceptional and deserves recognition. We have been long-time Comcast "triple-play" customers while simultaneously using AT&T for mobile service. AT&T substantially raised the price of a legacy plan we had had for years because they are pushing customers to their pricier plans. Because of this, my wife and I made an appointment to go in person and talk with a Comcast representative about Xfinity Mobile. We showed up on time and Tamara took care of us immediately. She has been working there for more than six years, understands all the Comcast plans and is skilled at explaining benefits and pitfalls from the customer's perspective. After speaking with her, we decided to switch to Xfinity Mobile because their $30 per line rate is, by far, the lowest of any major carrier. Tamara told us that Xfinity Mobile uses Verizon towers, which we believe is a major positive. We switched to Xfinity Mobile about 10 days ago and are happy we did so. Tamara took a significant amount of time to answer all our questions and fill in gaps in our knowledge and we highly recommend asking for her specifically if you are in that store. read more

I have called to cancel services two months prior. Never got canceled. I talk to Ibrahim at customer service, basically called me a liar and that the system had no record of this and therefore I had to pay for a bill I never used. They Suck. read more

Love the staff. The two is for the cost and procedures. I had an appointment for today 3-5 pm. Got a spam call twenty minutes before. Alas it was the technician! No one called so I called At 3:20. They rescheduled me for nov 27. Today is nov 12. I hate Xfinity. Daniel was able to reschedule for Tuesday the 17. Bravo Daniel. read more

There Mobile is not work 2 coins.. My husband made me come over from metro what a bad choice... He got me a phone I wanted to switch it the OMI what ever that is had not been put in system... Mind you I have been to the store 5 plus time...The young lady tried her hardest to help me but who ever they have to call for this OMI SHIT SHOULD NOT BE Employed read more

Do not use their network ever. Extremely unstable connection. They said 50Mps, but it is much less than that.

Milad was very very helpful a great guy he assisted me with all my needs thanks to him I even upgraded my Internet to faster InternetFor a great price thanks Milad read more

Woke up this morning to bring my pops to try to get a discount for internet. The representative at the store told me to call Comcast. I called Comcast just to be told I had to go back to the store. Once at the store again, another representative told me there is no such discount. The store manager then clarified and said the discount is known as Internet Essential. I really don't understand what was the run around for? Did they not want to give my dad a discount? I've been with Comcast for a while now and never missed a payment or anything. And this is how they treat me... I'm thinking of helping my dad get a different service entirely. Anyone know of a discount for seniors? Thank you. read more

so we had to have another tech come out. We were without live TV for 2 days and I'm a political junkie so that was not ok. So Jaime shows up. He goes up on the poll changes out the master modem and checks all the connections. He also removed the filter that someone put on our line when they shouldn't have. Needless to say I'm glad Jaime came through. Nice guy, did a great job, and he explained things to us in a way that we could understand... If you've got tech issues...Ask for Jaime!! read more

Came in to return a modem. No wait times. The lady in the front was awesome! Very good experience.

My comcast contract had expired and my price for internet and tv almost doubled. After a number of frustrating phone calls to redo the contract I was on the verge of cancelling service and moving to another supplier. On a hunch I stopped by the store and Eunice and Marc calmed me down and redid the contract for another 12 months at a price that I felt was very reasonable. All my dealings with this store have been very satisfying and I'm happy to say my faith in Comcast has been restored... Thank you Eunice for taking care of me....you're the best!!!!!! read more

I went in to get a SIM card for a new line and to cancel the one that is in the mail. There was a number of customers during the closing hours and I felt there wasn't enough Xfinity representatives in the store. I had to wait for about 20 minutes. I couldnt fault the workers as they are all busy with customers. The representative could not cancel my order since it was already on the way, but he did kindly give me a new SIM card that I could try with customer service on the phone, which I was find with that. To that end I was able to get my new line activated with customer service on the phone. Thanks Xfinity. read more

Don't switch to Comcast Xfinity for your telephone service! It has been a disaster since we switched. Customer service is incompetent. The technical people know very little. I called today to have a very simple change made in my service: to stop call waiting. Than was this morning. My phone has been out of service since then. Four calls to technical service today, three of them dropped. I still don't have service. And they have not called me back. I am trapped. We are switching back to AT&T ASAP. One reason we switched was for savings in the combination of cable and phone. But we have wasted hours on the phone with customer service and that has taken us away from work. We have no savings. I want to give no stars above but that is not an option. read more

I've always had great customer service at this location. Everyone is very helpful and everyone has a smile. Today I was helped by a wonderful young woman by the name of Darling and she certainly lives up to her name. She greeted me with a smile and was able to answer all of my questions. I thanked her for upbeat attitude. If your manager, Albert, is reading this: Sir, you have a courteous, polite and truly wonderful employee in Darling. She is a gem. Thank you for hiring her! She is great!!! read more

In what universe is a payment past due more than three weeks before the given due date? Our internet was cut off today, February 14th despite having paid the bill on February 6th. When we used our cell phone to check the payment status, it said we were past due as of March 7th. Wait, what? Switching to another company ASAP. read more

This is a good place to go to practice your anger management techniques.

their service suckered. They can't run new cable from outside service to my house with SHORT ladder and then they said they will bring the truck box next time but they come just dropped off the box. I have to call them more the 20 times without talking with people, finally they picked up the phone and scheduled the third time. I keep waiting them more than 2 hrs but they didn't show up before that machine called me to remind I appointment today but nothing happens...I don't know how can they do that kind of stupid services. read more

Never coming here again. I was talking to merv and I told him I wanted new home WiFi because I had WiFi before but I stopped it. I told merv that I already had a modem but he said just take it, it's better. I told him it was the same thing but he just said just take it. I told him this again 4 times but he won't listen. I went home with the modem even though I already had one. Then a package came with another modem???? He sent another modem to me. Like wtf merv. He should get fired didn't look like he knew what he was doing read more

They are Comcast. They are really the worst company and last company you want to deal with. Stay away from them by any means, really. They keep putting hidden added cost in your bill without notifying you. Seriously, stay away from Comcast. Google "Comcast Nightmare Customer Service" etc for tons of references. Don't deal with them. read more

I was very impressed by the service that I received from one of the sales persons. His name was Bennie. He spent so much time with me patiently explaining what he had to offer, and setting me up with a new plan. I am skeptical about this new plan with a security system attached to it for free. However, in this review I want to praise Mr. Bennie for his help beyond his work schedule, when I needed technical help to install the HD receiver at home. He had left work and was on his way home, but continued to give me support on the installation. My general review of Comcast is definitely NOT a 5 star, however the service that I received at this location from Bennie was a 5 star for sure. read more

I came to the Comcast store to drop off my modem.1 hour (probably more) wait. It feels like the DMV. Remains a business with among the world's worst customer service. read more

I'm moving and I needed to change and move my service. Not only did they get my requested service wrong THREE TIMES in a row (requiring another 20 minutes to call back and correct), but I was quoted and told different prices by all three reps. One rep told me I qualified for new customer discounts when I was moving, another didn't. I was signed up for services I didn't ask for, I was quoted astronomically different prices. When I asked to speak to a manager or someone who knew what the heck they were doing, I was told that "managers don't work in this department," which I call bullshit to. Basically, I'm going to look for a better internet provider because I have never seen such shoddy crappy service in my life. read more

Dont even consider this company --- I started my service 8/22/13 and within a week my service was down several times in a three day period. I had the pleasure of trying to problem solve reconnecting through an outsourced company overseas and it took 3 days of return calls to them (since each call went over an hour and i had to abort and carry on with other duties) to have them realize i needed someone to replace my modem. I continually redirected their attention to the fact that "we just tried that 4 times - rebooting and putting my password back in" which was met with a robot reply of very poor comprehension and bad technical skills. Its unreal to me that any company would want to be represented by such lack of skill or compassion for remedying a situation that their customer keeps getting charged for. Finally a "Tier 2" person is scheduled to arrive to my home (earliest appt is days away - no service in the mean time) and its to be at the companies expense. The new modem worked but only for about 10 days since the service began getting patchy every single day i'm watching tv. (Despite my speed rate being twice what i had in SDiego which never gave my connectivity issues with the tv). I call for compensation and thats where the REEEAAAALLLLLL BS begins. The first billing lady was convinced she could credit me $60. but didn't process it (and that was a 45 min call). The next fella (from Guadalajara) was convinced of the same $60 rebate and did all the adjustments he said necessary for the new balance to reflect online when i pay. I got wise and asked him to stay on the phone with me until it updated online so i don't have to continually negotiate with them. That never happened and the explicit notes he said he made regarding each refunded item on my bill were not avail to any other billing personnel that i still had to contact thereafter. He also stated he'd refund me time of lost service from hookup till when a service person came to my house. That was ultimately not honored. He stated he will double my download speed and last night my tv lost connection 4 times during a movie and the last time knocked me right off HuluPlus. There are so many service issues this company has from communications between departments, training for their overseas company, connectivity into customers homes and even the compassion to just throw their paying customer a bone with all the dropped service and compensate even just for that days service ($3.) but they fail with such integrity that it boggles my mind. Go satellite dish if theres no other provider in the area. read more

Terrible terrible terrible terrible terrible terrible. I absolutely hate Comcast nothing can ruin my life more than them. In five years my phone has never worked I'm paying over $200 and my cable goes out every month read more

Don't upgrade to X1. It sounds great on paper but it is incredibly buggy. Issues with DVR may limit ability to record and watch in second room. I have had issues with the ap not working, audio but no picture, playback of recorded shows with no audio, playback of recorded shows that are choppy. The technician that came out spelled it out best. "It is essentially in beta and they are upgrading firmware as they identify bugs". For the money you pay, it is a real disappointment. I had one help desk person ask if I wanted to add a service agreement. Wake up comcast. read more

I can't believe a company can be so terribly, unapologetically HORRIBLE. First, they sent me a rental modem and tried charging me for it even though I had a whole conversation with the salesperson about not needing a modem because I bought my own. They did the same thing at my last address: sent me the rental modem even though I specifically said I don't need it. I think it's a trick they try to pull to sneak the monthly rental fee in. Then, my service just wouldn't work. Comcast customer service is a nightmare, and I always end up spending an hour on the phone with them. I called and was working through the troubleshooting steps when I mentioned that my service said it wasn't yet activated online, and the first guy said "Then you need to call and activate" and hung up on me. So I had to call the activation number, and wait on hold again, only to find out that they hadn't actually connected the cable to my apartment. So, two more days without internet while I wait for a technician. He comes on time surprisingly, and fixes my connection. Yay! Only the next day I see a $100 charge on my account. Comcast charged me $100 for their mistake They said there was service to my apartment, but they hadn't hooked up the cable to my unit, and then charged me for it. I went through the customer service grind again, only to have the customer service person find that the technician noted the job shouldn't be charged. So they wasted my time, tried to get $100 out of me, when they knew they shouldn't have. Comcast is the worst company on the planet and you should avoid them at all costs. read more

Wow they suck..We pay almost $200 a month here in Oakland and the service is out all of the time..and if you want to talk to some one..be prepared to be on the phone for HOURS..I'm cutting the cord and getting another internet provider and using a regular hdtv antenna Xfinity is one big ripoff! read more

Terrible customer support service. They wantsto charge extra five dollars just for asking a question.

Zero stars. They're a monopoly around here and it shows, terrible customer service and an unreliable product. I hate Comcast more than anything on this earth. read more

If there's a Joe that works at this location who services bay farm homes in Alameda, then I wanna give him a shoutout for being such a great technician when he came by to fix our cable. He was patient with us and helped us with such grace! Thank you, Joe! read more