Special thanks for Rochelle, she helped us for difficult switch from tmobile. We are limited in English, but she was very patient.

Came in to replace an Xfinity pod because customer service hotline tells me to get a replacement at this location. I go in to have an employee tell me that they do not allow that even though I have a valid email that instructs me to do so. I call back customer service hotline (Krissy and her manager - John) to help me assist talking to the reps at this location. I spoke to Armando (the manager at this xfinity location) and he was not helpful. In fact, as we were talking to him, he looked at his watch as if it was a waste of time. Armando said he won't speak to the HQ employee on the phone and that they cannot do anything. They need to have a customer service rep on the hotline to ship an xfinity pod to our house. They could not replace the Xfinity pod with their own inventory and gave no solution at all. I understand why you cannot deal with inventory issues but at least speak the the HQ customer rep that is telling me to get a new pod from this location. Luckily, Krissy (HQ customer rep) on the phone was very helpful and allowed to put a credit of $120 on our account to buy a pod. I hang up with the HQ rep, Krissy after the credit. However; Armando tells us that credit cannot be used on the xfinity pod and we need to pay upfront with my own money and the credit goes on our monthly bill instead. Imagine if I didn't have another $129 dollar to spend on hand. I was just so done with all of it that I just pulled out the credit card. Spent 3 hours on this for a Xfinity pod that cost $120 dollars. I think a million dollar company can do better and have communications better. You can tell the workers at this location does not care for service either. They don't want to talk to reps from HQ which is all under the same company which tells me they choose to not communicate or care to communicate. The whole experience is frustrating and Xfinity is lucky to be a monopoly company where they get customers to deal with this absurd situations like this. read more

Comcast can go straight to hell. Arbitrary price raises, and the only reason I'm brand loyal is because there's no competition. They take advantage because it's only them. If only we had better choices or providers like Google fiber... Wish I could give these guys negative stars. I was on the phone with a representative, he thanked me for being loyal. I audibly laughed and told him it's not like I have any choice. Then he told me it was his pleasure to make things quick and easy, and get me what I wanted. BS. absolutely NOT what I wanted. I want a fair price for Internet service, and to not be arbitrarily throttled, and limited when I connect to the Internet. Comcast is the worst. read more

We'll talk about garbage customer service!! Guys complaining about hot food for lunch and then can't stay off his phone! Asked two questions which were too annoying to discuss I guess..so got up and left with thanks as I walked out! I'm so glad I have no intention of doing a contract with these rude Well how great is it when you can't get internet on your Verizon iPhone because I am required to get a new modem that's a pain! I will not pay to have some tech guy from the above company set it up!! I'll just get rid of this farce of a company! All I got is the above attitude plus NO paperwork whatsoever!! Now I can't print or use the internet unless I'm on my cell phone with their WiFi turned off!! BS.. read more

I have let things go too many times at this location... Today I went in to dispute an issue with my bill and the manager of was not only dismissive and disrespectful but he was unable to assist me with my problem. He passively directed me to customer service while tinkering around on the computer unable to give me any answers. He passive aggressively told me to "have a nice day" as I walked out of the store. I promptly called 1800-Comcast. where I spoke two representatives who were amazing and helped me with my issue, not dismissing my complaint but explaining the discrepancy. Sadly, people who work in customer service get a bad rap but this guy deserves a bad rap. Being able to work with frustrated customers is part of your job and making them more frustrated and made to feel disrespected is not a good way to manage a business. I hope Bubba learns some customer service skills as he MANAGES this location. read more

To my surprise the staff were surprisingly helpful. I got what I needed done in less than 10 minutes. It was after getting home that I realized it was too good to be true. Activating my internet service required another phone call confirmation of my service and service items. Ok, I guess. read more

This review is for this Comcast Service Center location and not for Comcast's TV/Phone and Internet service. I stopped by this location on a Friday afternoon expecting the place to be packed (the Roseville location always is) but was pleasantly surprised to walk in and find no line. Actually, I walked in and didn't even have to bother with putting my name down because I was immediately called over by an associate to be helped right away. The associate that helped me was very friendly and personable. I was only there to turn in my old cable box and pick up a new one, so he made the process quick and painless. I was in and out of there in a matter of minutes! The location itself is very nice and new inside and has plenty of space, places to sit, and associates to help. They also have a few kiosks available to pay your bill. I would definitely come back again when in the area! read more

Xfinity Mobile just told me that my husband having an operative phone was "non-essential." I pray none of you have the service.

Horrible experience. Took my money. Sent out service guy. Who said. They. Needed to send a crew to wire the house. Schedule for another day. Took the day off work and the service guys says. They don't do that work. I am totaled wired up for consolidated communications but xfinity needs something else. So they come mark up my yard and street AFTER they said they can't do the work. They still have NOT Refunded my deposit from 10 days ago. They took the deposit out of my accoonin 30 Seconds. Update. Sept 20. Still have not returned my deposit money. Spent 20 minutes on the phone to be told another 3-5 days. After speaking with Consolidated communications. They lowered my bill to be less that xfinity or at t or direct tv. Cheapest I could find. And it only took 5 minutes. Not weeks and weeks read more

Their new line system is better than actually standing behind someone for a half hour. You give your name and they enter it on an iPad, then you get to loaf around in a chair while you wait for them to call you up. They said 10 minutes, but it was 25, though the guy that helped me was nice and went quickly. OPEN MORE LOCATIONS, PLEASE. read more

Watch out for salesman working for xfinity at the Walmart stores, they told me I could look over the service and the salesman would call me back, next day an xfinity box came to my home, Many customers are cutting the cord and these companies will do anything to stay afloat read more

1) Went to this store to replace my X1 DVR box. I was 3rd in line and waited 20+ min with 5 employees, a few were walking around doing nothing. 2) I informed consultant Emdad R that I wasn't interested in changing my plan, and I just wanted to swap the box out. He said OK cool and it took about 15 min to get a new box. Basically he gave up on customer service due to there being no opportunity for a sale. 3) He gave me a replacement that was out of date (according to the service agent that had to come out). This replacement was old, dirty, and scratched up. It was in a bag he gave me, so I figured it was new. The customer service for Comcast/Xfinity has been getting better, but this employee didnt seem to care about me once he knew there was no upsell. read more

This place literally takes forever to get service...the people here are really slow ...can't even pick up equipment without waiting 2hours

I have been with Verizon for years now and was seeking other options. I had Comcast Xfinity for cable, internet and security and found out they had mobile! I was very skeptical to be honest, I'm not gonna lie. I went to the Truxel location for help and Aaron Brown greeted me and thoroughly explained all my options. I highly recommend asking for Aaron when you're in store. He sent me to Thao Truong who hooked it up! He connected 3 lines so quick and easy like nobody's business . Also, shout out to Nick who overheard us trying to bring all my data from my old phone to my new iPhone 8+. He come over and assisted even though he was busy. Pretty much what I'm trying to say is this store is on point. I connected 3 lines and got a new iPhone 8+ for a CRAZY deal. Deuces Verizon! read more

Salesman Thao set me up with an internet account activation. However, he did not give me a receipt, did not give me an account number, username, or any other way to activate my account once home. I should have known something was wrong when I didn't get a receipt or any paper with my name or account number on it. I did try to confirm, "is that it?" "Yes, that's it. Have a good day." I've talked to the phone support line and they've assured me the only way to get my account information is to go back into the same store and waste another hour of my time. Thanks, Thao! P.S. Customer service over the phone was actually decent, but still couldn't resolve the issue. read more

Comcast is the worst. I've always had trouble with Comcast, but it's the only high speed internet provider I have access to. Outtages, bills that rise every month for no reason, and terrible customer service. Here are just a few examples of Comcast's miserable service: -Your bill will magically change month to month for no reason. -You will occasionally get randomly charged for things you've never had, like a leased cable modem from Comcast. -When you call for technical help, there's only one thing that every rep says: power cycle your modem. -If you dispute a charge and call them, they will tell you your account has been credited for the next month. Hint: it won't be. Comcast does this over and over hoping that you'll forget or just plain given up. -Comcast will automatically "upgrade" your service when your contract expires. Not just charging you the normal price for whatever you had; they will actually upgrade your service, giving you more channels, but charging you more without ever asking. DO YOURSELF A FAVOR AND NEVER GET COMCAST. read more

If I had not checked my online account then autopay would have continued to pay my entire bill, including the rental fee for the device I returned to this store. I am disappointed in the representative here (cashier 11# on 5/6/17) at Natomas. I told her I bought my own device, I asked if she was certain that everything was done with returning the rental device and that the rental fees would be removed. She said yes. If there were other steps I had to follow, I would expect her to tell me at this point. When the next bill came out, I checked my account and saw rental charges. I called in support and I was told that my own device was listed as a rental (so I am being charged rental fee's for using my own device). The representative on the phone updated my account to show I own my device and she said she credited back the excess charges. She apologized for the representative at Natomas. In a perfect world, the Natomas rep would have been trained well, so that the customer and additonal representatives wouldn't have to take time to finish her job. read more

This review is for Comcast/Xfinity's Direct Sales division, specifically for Gustavo (Gus) C. and his supervisor Quinn Mc. In summary, Gus offered me incentives to sign up for Xfinity service, but then I was charged hundreds of dollars more. Both Gus and his supervisor Quinn have acknowledge that I was overcharged, but even after 2+ months, have done absolutely nothing to correct the overcharges. Now the details: Gus showed up at my door, offering a special deal of $29.99 for internet + phone per month, and $29.99 for Xfinity home security. I signed up for the internet & phone deal, but since I was already paying the same price to ADT, I declined the home security offer. Gus called later and informed me that his supervisor has approved a free camera, with recording features completely free to me, plus no charge for taking over the ADT connectivity. He also offered 3 free sensors and a free motion detector - all with no installation cost. Now here are a few gems from the bill: - "FREE" Camera $129.95 + $20 install - "FREE"Window sensor $49.85 + $20 install - "FREE"motion detector $69.95 + $20 install - Lighting controller $20 install (supposed to be "FREE" install) - Unauthorized $50 charged for sending a technician to fix the phone wire they had cut (This is after 1 hour of wasting my time on phone) - $69.99 install fee for phone & internet (supposed to be "FREE" install) - No recording capability for camera (They ask for additional monthly fees for that, so without it the camera is useless). Both Gus and his supervisor Quinn agree (in writing, in their emails) after several tries to get a response, that the charges are wrong, but even after 2+ months have done nothing to resolve the issue. Lately it took me 10+ emails to even get a response from them! The worst part is that based on Gus's offer, I disconnected my 10+ years of ADT service. So now if I go back to them, it will cost me $20 more per month, as the old rate no longer applies. read more

READ ME: I'm subscribed to comcast for 90 bucks on basic cable and internet (ive had this plan for just a year) they didnt bill me for 1 month and when i logged in cuz i had to make a new account on the website they claimed I owe 236. From a simple bill of about 90 bucks a month, they started to charge me for a completely NEW plan i was not aware of (no email, no calls, no mail). then they said about i had to pay EXTRA for renting the cables and EXTRA fees like how many times do i gotta rent it, it should come with the damn box anyway. So now they are saying I gotta call their "customer loyalty service" but reading online people have had the same experiences but now the loyalty service was never existed. ****$236***guys and i have a standard non HD box with standard channels... Like from 1-80 then the 2 year free deal with HBO (which SUCKS it makes golf look like porn). If a comcast customer service reads this, answer me why i'm paying over 200 for a non hd non special box and deal of yours. Y'all weren't as affected by the drought as farmers so why are u charging me extra for BASIC STANDARD TV&internet. read more

Store on truxel, no customer service available rep telling individuals in line if your not happy with the service I will be happy to cancel your service read more

Since I cannot actually right a review on the actual Comcast service and have to associate it with this location, this review is not for this location. I have the triple play and just moved from one home to another. Comcast is simply the worst. Wifi did not work well at all, had to have 3 different modems in 2 days. Billing was screwed up. Paid my final amount on the old place, but account still shows a balance. I call billing (after much difficulty in getting an actual live person, I swear they do this to irritate us on purpose!) and get a different answer depending on whom I speak to. Needles to say, I am look for alternative service! Spent a great deal of time getting my online profile/apps connected to my new account. How this is not automatically transferred is beyond me. I will be exploring other options very soon. I could hardly imagine how the service experience could get worse, but I am sure Comcast will surprise me again. read more

This is probably the one and only time I will leave a positive review about anything related to Comcast. I spoke with Mike in customer service on Sept 14 after going through hell to finally get a person. He was amazing. He said his id was some code that looked like a mustache inside brackets [~]. If this is true, Mike needs to be commended for his great customer service. Thanks Mike! read more

Customer service is slow here not because they're not up for the job but because they're poorly staffed. You can prepare for your experience by spending a day at the DMV... read more

Worst customer service even they don't know how to talk with customer and if they stuck solving your problem then they put you on hold and never talk so you get angry and must cut disconnect the line and recall again read more

And you thought Comcast was bad before... X1 Platform and service is EVEN WORSE. Stay away! Reasons: 1-X1 uses different call center which does not have access to all your records - especially troublesome when you have more than one account... so they schedule the wrong address. 2-Scheduled appointment and then did not show up. Upon calling them, they said would have to reschedule for a different day. 3-Lost money taking time off work and still did not get wireless problem solved. 4-Attitude from call center personnel is lacking in any sense of compassion. They don't care how their mistakes disrupt your life. 5-X1 platform hard to read on regular TVs - NOT for regular box TVs... 6-Promised no contract, yet the customer service people say there is one - Nothing makes me more upset than being told something contradictory in a service situation. Left hand doesn't know what the right hand is doing... get it together! 7-Friends and family told me to stay away - I didn't believe them - NOW I DO - STAY AWAY YOURSELF! No part of this is worth the effort and time you have to put in to managing their service... Supposed to be convenient and flexible - What a laugh! However, to be fair, if you have lots of time on your hands and nothing better to do, they are an excellent service because they will give you tons of things to complain about and many opportunities to call them about broken equipment and service. read more

A total Ass... works here name Akram Al Rayis. Rude attitude, Total j... like he is doing a favor working there on comcast customers. Even when i confronted him for his mistake, he didn't have the courtesy to apologize. I also called his manager or boss to complain when told me to go & complain about him as he doesn't mind, left a voicemail. He/She never responded back either. Avoid that store if you can ! Specially him. Roseville one is way much better. People are kind & nice. read more

So... I get my first bill. They over charged me. I had to call in a few times to dispute charges. Only after I threatened to file a complaint with FCC did they listen. Good thing I took screen shot of promo I signed up for or else they would not have honored it. The excuse was, the promo was no "no longer available." I told Rep that it's not my problem their system has an error. Double check the confirmation email for your final pricing. There is a $6 "connection" fee for each service which is not disclosed on their website. Took a while, but they finally adjusted my bill. I will definitely have to keep an eye on this account. read more

F*ck Comcast! Every single 1 of there reps lies through their teeth. I came to realize every single rep would sell lies just to hang up with you. They nickel and dime every single little thing. They have hidden fees they don't tell you about. The customer service straight sucks! Most were rude. They had to send out 4 techs and 4 different receivers via mail because they kept sending the wrong ones or Defected boxes .. Screw Comcast !!!! I wish I had more thumbs I'd give these hoes 4 thumbs down ! read more

I came in 2 mos ago. I couldn't get the ESPN App on my iPad Mini to run through my Xfinity. The girl with pink streaked hair at the front should get canned. I told her I had a technical issue and she explains to me that their Xfinity staff on hand do not help with technical issues and directed me to call a 1-800 #. Even after I told her that I just had a question, she went right back into it, adamantly telling me that I was wasting my time, not even asking me the issue or trying to be a problem solver, a straight day killer. THANK GOD she directed me to DONTRELLE. He was very cordial and eager to help, with an EMPHASIS on EAGER. When I told him my problem connecting my device, he had me attempt to connect my way, and immediately noticed I was logging in with with my personal email acct. vs my Comcast email account. I didn't know my password, he helped me reset it. It took maybe 2 minutes total and before I left I was watching ESPN on my iPhone and Mini. He also pointed out my 6 mo promotion had ended and my rate went up. He got me started on a new plan with more Advanced Infinity Service, gave me a better rate, a new box, and even credited me back the $15 increase from the new rate. Dontrelle, please pull that girl to the side and tell her what you know, cause there was a noticeable difference in your customer service over hers, like seriously. Keep it up. read more

Bad customer service, bring a sack lunch bc long line with 2 reps only and one of them is only taking names for the waiting list . Stay away from their contract plans, just stay away from Comcast/Xfinity. read more

Came here to drop off equipment before moving, I checked in at the front tablet and was greeted immediately. Returned my cable box, etc. and had a good experience. Great customer service. read more

Wow so many bad reviews! I have had comcast for many years and sadly cannot transfer my service to Woodland because they do not offer service here. We now have direct tv and att for Internet and both suck! I miss Comcast's easy On Demand menu. I returned my equipment at this center and was surprised they were pretty organized and the wait was about 10 minutes. We were kindly greeted by a gentleman who took our name, asked us what we were there for, and put our name on the wait list. When our name was called, we returned 5 pieces of equipment, signed a receipt, and we were done in about 5 minutes. read more

This location is ok I had to visit there to exchange out a box that kept Giving me a problem the employees were ok but the box they gave me looked like something I found in a trash can behind a store. I called customer service and they are going to send me our a new box. I shouldn't have to go back and forth with these issues. Comcast needs to upgrade their equipment and get with the program.. read more

Oh my gosh! Summer was sooo great!! She was very personable, efficient, and pleasant. She listened to me the first time and got it! She tested my cable line and detected the problem. She scheduled a service tech out and even asked me how long I was down and gave me a credit. She is so awesome, and is a real asset to Comcast-Xfinity. She deserves a pay raise. Thank you to Summer. She made my day and made me so happy and very satisfied! I reached her at the 1-800-934-6489 Cust serv numb in Sacramento. Hold times were very minimal. I will continue to recommend Xfinity/Comcast to all my friends/family. read more

I also wish I could give zero stars. I have already been waiting an hour. To pick up a modem. That's it. Something so simple, yet they cannot seem to provide service in a timely manner. Maybe they should hire more staff, so the wait isn't as long--and while they're at it, they should hire staff that actually provide good customer service. At least 3 people before me have come to dispute bills. The staff was not helpful, with no empathy for the customer at all. The DMV is a friendlier place than your neighborhood Comcast store. Also, Irene is rude as fuck. read more

As far at the store goes I have had good service. They work with you, try to find great deals for you. However, like many other of their stores sometimes you will get a router that doesn't work and have to take it back. Now for the COMCAST SERVICE. It gets NO STARS! Zero, zilch, nada. The service is the worst I have ever dealt with. I have been with Comcast since they arrived in the Bay Area and no major problems. But since I moved to Sacramento, there continues to be outages every week. I have had up to 5 nights of outages in 1 week. One outage lasted 3 days. There is never an adjustment to your bill just you being inconvenienced. The free HBO ppv never shows up, just the audio. I was tired of calling and rebooting the modem, pulling plugs, plugging them back in, moving on to other steps and yada, yada, yada. I was working when it shut down again today. So I cancelled service and am returning the equipment right after I post this. Why pay for bad when there are other choices? Done with overpriced, under quality Comcast for good. read more

If I could give 0 stars I would. I HATED COMCAST. Read below my issues... It got to the point where I documented and recorded All Communication for potential future litigation. I will NEVER do COMCAST again. I would rather use Netflix and Sonic Internet. So far they are reliable. And my DIRECTV is hands down the best service I've had. Tons of channels, high quality HD, little to no outages. And great customer service. My attempts to cancel and be free from Comcast has been such a headache and consumed so much if my time, not to mention the added stress of receiving bills in the mail despite canceling my service 6 weeks prior. Excuse the grammar and short hand notes, they're not intended to be complete sentences FYI. I don't want to spend anymore time than I need to, I just thought I would warn others to STAY AWAY FROM COMCAST COMCAST DISPUTE Called 9/10 - Called to Cancel, transferred to loyalty dept., said service will be shut off 9/16. Called 9/17 - Account has been turned off, will see some residual for a few days but not paying for that. Don't worry, only will be billed for used services. Called 9/24 - Takes a few days eff date was noted as 9/16, $50.08 was only thing owed. If I pay that it will be paid in full with no issues (96 and chance total bill). 10/07 - Well that's your perogative sir... Checked online bill and it was 145. Billed for unpaid balance (despite told not billed after 9/16). Spoke to Jose who said it shows clear. Req to speak to floor supervisor. Explained how last time I was told "system still hasn't updated yet," and prior to that I was told "system hasn't updated." Which was sox 3-4 week diff. Only owe $3.47 now. Kelton (ID: Q2). Only bill they send will be 0 balance. I received the first bill after canceling because system hasn't updated. Unsure why I received the second bill with the $46 as unpaid balance when I didn't have service. No explanation as to why this bill had HBO service when I didn't have HBO service prior to canceling. Should update within 24 hours and Internet account will reflect $0 balance. read more

This company has the worst customer service, EVER...They were the only option I had for my mother in assisted living...The installer left because she did not know how to install the equipment.....She was rude and kept telling me to get away from her truck!! I asked what will my mom do without TV it was her source of entertainment? She did not care and told me she was leaving with no resolution..This was the worst experience ever!! I have never been treated so rudely. Then when I called Comcast Mona told me that my mom would get free HBO, Starz, and Cinemax for 6 mos. and $20.00 off her bill per month....DID NOT OCCUR!! When I told the lady what Mona told me she basically called me a lier.. Right away they sent us a bill with no credit and no premium channels. When I called them they said, well, we can do it for 1 mo.only.. I hate this company......They should be put out of business!! How do we make that Happen?? Does anyone have an answer top that?? read more

We've had Comcast for quite a few years, on and off as needed through moving. Our services are either bundle of cable and internet, or just internet. We typically do self installation and call to establish connection. This past time while setting up our internet we had very few issues. Picking up the modem/router at the store was quick and easy. Setup was also easy. And when we had some technical issues we just called the help line where they fixed our problems after some troubleshooting. Also to note, they start you off with a promotion price and they very clearly say after so many months the promotion ends but all you have to do is call in and magically you get another promotion. So service is good, connection is steady, very few issues over the years -that's why we keep coming back when we want to establish connection. read more

Located in a tiny mall that houses Chili's, this location is very poorly marked with a small flag out front. When I initially went looking for it on the internet, there wasn't an address! We finally had to ask some passerby and they pointed us in the right direction. The people here are nice, but they need at least ten more staff members to handle the crush. There's only five stations and each transaction is so involved, your standard '20 minute' is more like an hour. There was a nice guy at the door writing names on a clipboard, but he got pressed into service and the board was just set down on a counter with the pen next to it. Several who walked in after us, had no clear direction where to go or what to do and it was disconcerting. The line ebbed and flowed while we were here and almost everyone had a disgruntled expression. When our name was finally called, the rep was helpful and did get us taken care of quickly. Still, they need more bodies there to handle the amount of folks going through. read more