If I could give more than 5 stars I would! But I guess not so 5 stars will do! Thank you so much xfinity by Comcast for making service so much easier on me. I switched from internet service with At&t which I had a HORRIBLE experience with for 4 years! Why I didn't switch sooner I have no clue. This store especially, has been so helpful for me. The staff is super sweet and attentive. And so clean especially now during COVID. I went in over the weekend to see if I could get a cheaper internet plan since my roommate had moved out. They not only got me a plan with faster speed for less, but told me about xfinity flex where you can get live tv for FREE, yes FREE. No future charges either! And it'll remember your user name and passwords for any subscription accounts you have, Netflix, YouTube, Hulu, etc. (I'm terrible at remembering my passwords too! What a life saver that this program remembers it for me lol) The associate helping me this past weekend, marisol I believe is her name? I'm sorry I'm terrible with remembering names lol, told me about it and said they just want to make their customers life easier. Boy has it ever been so much easier!! The store itself was out of stock for all the items I needed for xfinity flex (that tells you it's a great "program"!) so they shipped it and it got to me in 3 days, WOW. Thanks again xfinity by Comcast. You guys rock!!! read more

I was a bit apprehensive before coming here because of the bad reviews that I read on yelp, but I was pleasantly surprised by how easy and painless my transaction was. I came on a Monday afternoon around 4:30 pm to return my old equipment. There was only one person ahead of me in line. When it was my turn, the customer rep called me up and greeted me. He scanned the equipment I was returning and gave me a receipt for it. He even advised me to wait before paying my final bill because it would be prorated. I wouldn't hesitate coming back here again and I'm a real stickler for customer service. read more

I went in there to return my TV cable box, because I downgraded to internet-only. There was no line and it took just minutes to return it. The sales rep went beyond my original reason for the visit and checked up on my plan. She saw that I could get the same Internet speed for $5 cheaper per month. So I came out with an added benefit that I wasn't expecting. read more

I called three times to change my phone number from one phone to another (just to confirm on their end, doesn't benefit me at all) and they dropped the call without warning each time. read more

Under staffed. Over 30 min wait just to pick up a TV receiver. They should have more people helping out customers. I already called in ahead of time. read more

XFINITY Store by Comcast - Long wait horrible service. They don't care. - Television Service Providers Near Me - San Jose, California

I've been having issues for weeks with my Comcast wifi dropping, low signal strength, etc. A phone support technician diagnosed that my problem was likely caused by a modem that was essentially obsolete. She then directed me to the Comcast store on Brokaw. I walked in the store with my old modem and was greeted by Daniel. He promptly pulled up my account details and spent time to fully diagnose the problem and provide assistance that would result in improved service with the same cost of what I am paying now. He also mentioned that I really don't need the mesh router that had been recommended by a service tech who came to my home to "diagnose" the problem a couple weeks ago. I got home, plugged in the new modem, configured it, and am up and running with a good signal and no drop-outs after having had issues for weeks. Kudos to Daniel for the solution which is effective and didn't hit me in the wallet! read more

We have had an ongoing problem-since June- actually with PGE-they were fixing a problem with a gas line in the street and cut our Xfinity/Comcast cable...I had to get in the PGE created street hole myself to temporarily connect the cable-we have TV, phone & internet on this Comcast line. Calling PGE and Comcast to fix permanently was going nowhere and it's now 4 months later. I then visited the Brokaw store and Rory Kim at the store immediately got on my issue. He coordinated other Comcast technicians and finally a week ago the problem is resolved.But it wouldn't have gotten done without Rory's help. He is a shining star in the world of public utilities.Hope he moves up in his field. read more

Comcast sent me to this location to pick up my modem to set up my internet package. 45 minute wait just to pick it up. Avoid at all costs.

Either this place is way under staffed or they simply just don't care about their job. I went in there to return my cable box, put my name on the list. They didn't manage the list, so no one knew when they were actually next. They moved so slow and just wanted to make small talk. They didn't seem to care there was 15 people on the list and growing, then one of them just left, so only one person was working. Never saw manager nor anyone helping out. I honestly don't know how this place stays in business! Your better off going with AT&T if you care about customer service! read more

Just to return their equipment had to check in and waited for 30 mins for 1 min of work. They should understand that people come to drop off equipment for reason. Adding more feather to their worse customer service experience. read more

First when I went in today @ 1145 am the two girls were having a personal conversation. I had to wait until they finished. I had to exchange a box that my father set up to exchange at that location. They asked if I was on the acct and I wasn't too sure and asked if they can look, they said my father would have to call the 1800 to verify they couldn't look it up. Then the other lady said I could exchange with out a receipt. There was no one else in the store they couldn't take a few minutes to verify if I was on the account. They were not busy just wanted to socilize. When I left my father followed up and I was authorized in his account. What a waste of time but of course not the two ladies up front. read more

At the store...5 people working and only 2 of them are reps that can actually doing anything for you. You'd think with all the extra money they are charging us on our bill and Hiking it up every month that they would be able to hire more people who can actually do something to help their customers in store. read more

The wait is horrendous. No check-in system. No one acknowledges you. I finally got hold of a rep and they checked me in. It took less than 5 mins to exchange 6 boxes. The service was awesome once you get their attention. read more

If I can give 0 star, I will give them 0 star. Taking long lunch breaks, and chewing food while on the floor. Stuffs here just are terrible terrible. Two people stands here and doing nothing. Only two stuffs are helping 12 customers. The lady manager stood near the door and checking on her own phone, smiling. I asked her why ain't more people like her helping out the customers since there are 8 people on the waiting list. She wasn't doing nothing. And walked away back to her employee only area. No wonder this place get 2 stars rating. Nice new store, but the people are hopeless. Waiting here 1 hour to return equipment. That's ridiculous. read more

Wow !WORST CUSTOMER SERVICE EVER! The manager was just standing around with an iPad and his staff was running around. This location is understaffed and common all I needed was a new internet modem they told me I had to wait 45 minutes! REALLY TO SIMPLY SCAN A BOX JUST LIKE I DO WHEN I DO SELF CHECK OUT AT A GROCERY STORE! I looked around there was like 3 people helping one person. I came here once with an appointment and the experience was still pretty bad. All I have to say is when you come here bring your patience and lots of it your going be waiting for awhile. read more

I just drove all the way out here to return some cable equipment. To to my surprise, I am the first person in line. To my extreme displeasure, it is taking 15 minutes for somebody to actually talk to me. They are hiding in the back room doing God knows what. Comcast sucks and always has! Genius location, by the way read more

My roommates and I had a complicated case where we needed to open a new internet account while keeping our current account open temporarily. There was some confusion on our part but Cesar Mendez was able to help us out and get us on track. He was extremely knowledgeable, professional, and helpful. We will not hesitate to come back for other Comcast services. I don't think I will use Comcast phone support service anymore, this experience was leaps and bounds better than that. Thank you Cesar! #Cesar4Prez2025 read more

This is the worst store. Especially, Daniel who actually didn't let us in the door at 6:55 PM cause he was busy. I was just trying to return equipment before my flight next day. I'm very disappointed with the service received here. read more

Today, Saturday, Jan. 19, 2019, I came in to this Xfinity location round 10:20 am to return my modem. After reading some of the reviews here I Yelp, I prepared myself for the long wait but that wasn't my experience. When I walked into the door, there was a girl who greeted me. She told me that she would be right with me. She was helping out an elderly gentleman. Once she took care of him, she told me that she would check me in. I asked her how long would I have to wait. She informed me about 15 minutes. I told her that I was going to go across the street to pick up my son and that I will be right back. Just when I was about to leave, an African American gentleman came over and helped me. Just like that, I was able to return my equipment. I didn't have to wait 15 minutes. He sent me a receipt via email. read more

Comcast charged my senior citizen, handicapped mother, double what her bill was supposed to be. She talked to her bank and they told her comcast would be reimbursing her the second charge. Well they didn't send it to her bank in over a week and so I called them. No way to talk to a person only chat via text. They finally agreed to send a partial reimbursement to her bank after taking the next bill out. But after being short over $500 for a week she now she has a ton of late fees and overdraft fees. When I asked that they take off $100 from next month's bill they say they can only do $10. During a pandemic when nobody is working how can they get away with this? read more

The Comcast in Milpitas which is only down the road from my house had closed down, so this location was the closest one to go to. Came in yesterday and had to wait for about 20 min til it was our turn. Michael assisted me and my parents on finding a new plan that would suit my dad's price range since our last year's promo had expired. Came back in today to return my box and was told to have a seat while the other reps were busy with other customers. Michael spotted me within the first five minutes after sitting down and handled my return in a short amount of time. Idk how long I would've waited just for a return if he wasn't there! Great customer service, thanks to Michael! read more

Michael was extremely helpful in walking myself through a new set up process. He was patient and willing to help me find the right plan, deal and set up that complimented what I needed. He was very down to earth and I would highly recommend going to xfinity and making sure you speak with Michael! read more

My man Cesar really helped me out with my internet service issues and provided great customer service and made sure everything was ok with my service before I left and told me what I needed to do. Very helpful and made the process quick and easy. This dude deserves a promotion! read more

Went in to change box and plan was changed could not resolve. Had to call customer service

Melvin was precise, quick and communicative. He took a short while to close out my old account and took time to educate me during every step of the process. read more

Excellent customer service. Debbie knows how to deal with people. Not intimidating at all.

RT is amazing. She has great customer service. I would go back to this store all the time, she is friendly and happy to do her job! And very good at it. read more

Everyone here is very welcoming and friendly but the review here is for Daniel F. He helped us sign up for xfinity mobile and we had a great experience working with him. There was also a young girl that helped us who we want to thank but unfortunately we forgot her name ( sorry ) but you won't miss her if you go to the store because she'll be greeting you with lots of smiles and make sure you feel welcome! However, I just want to say that my rating is actually 5/6 stars because -1 star for xfinity the company for having a dumb rule of waiting 48 hours for a second phone purchase. Wtf are you trying to do? not let FAMILIES switch over?! read more

I made appointment to discuss my plan on a Saturday morning. Arrived a few minutes early and was talking to customer service person Marysol right on time. She looked over my bill, we discussed some options and that was it. Within 15 minutes I was a happy customer again. Well, almost, 100% happy with Marysol, but 75% happy with Comcast. I took the new HD TV box home and brought back the DVR unit. I was greet by Tarrell and the store manager Jen. They both had smiles on there faces. I just handed over the unit and Tarrel gave me a receipt. Another 5-star experience. Most people complaint about the wait. But if you make appointment then you won't have to wait! read more

Absolute trash. We had AT&T for 10 years and decided to switch to comcast, worst decision ever. They have 'service outages' that last hours to days and this is something I've never experienced as an AT&T customer. They provide no solution, just thank you for your patience? Our telephone service is connected through internet..if we don't have internet for an entire day we can't use our home phone. That is just ridiculous. Do not recommend. read more

I had problem with new cable service connection at my new place. I had to go in the store 2 times to return and pickup new equipments for my new cable service last Sunday. Michael was so helpful, guided me thoroughly and made the process so easier. He was very professional and patiently listened to what I need and tried to solve it. He is knowledgeable and his willing-to- help attitude are the big plus for a customer like me and he is a great asset for his company.Thank you Michael for your excellent customer service! Keep up the great work! read more

Does anyone work at this store? I see a lot of people in Comcast shirts but no one is working. I guess they think we have nothing better to do than to sit in their store all day. read more

I recently got service from this location. I have switched to Xfinity mobile, and had wonderful services in the process. Kate is very helpful to identify all the tasks for this transition. It take less than 45 mins to complete the process with new phone. Thanks Kate for your help. read more

Do not go here. Rude service. Check-in tablet did not work and they had no clue who came first. 1 hr wait to return a cable modem; they charge more for service without a modem ( if I use my own modem ). Comcast monopoly with shit-full non-competitive service is more emphasized with existence of store like this. read more

I have terrible expedience with Xfinity mobile and the store service helping to address issue. We have purchased Samsung S9+ and reported there is problem to send Multi-media message out for over 45 days. The store manager told us they are finding solutions but sill no way to resolve it including changing the SIM card, update Android Software and having Verizon checking the setting. My son has spent 2 times in the stores for over 5 hours and multiple calls to customer service. They don't have skillful people to resolve and keep asking us to wait and stay to this issued phone. They can not provide estimation time when this issue can be resolved. Now it has passed 45 days and still ask us to wait. The store manager only called their customer service without raising to expedite until I pushed him. I totally feel I wasted my time with this guy if he just did a simple check with customer without further addressing my inconvenience. read more

I walked in and was immediately assisted by the most unpleasant, rude, and condescending "customer service" representative. I knew exactly what I wanted as I had made this same transaction (buying a new phone and transferring a relatives number) already at another location a month prior. It was no problem and I was helped quickly and efficiently there. This woman who was assisting me insisted she knew that what I was asking was impossible because she had worked there for 6+ years, and rudely snapped at me that she would find someone else to assist me. She walked to the other side of the store and then proceeded to loudly yell that I needed to have some info that I did not have. This was all done with eye rolls, snide remarks to her coworkers, and an overall terrible attitude. I told her I didn't have the info, and hadn't needed it when I did this purchase LAST Month. Since she continued to interrupt with her own pronouncements of "we're not Verizon," (I never said you were), and "you have to have your account number," (nope) and didn't bother asking if I needed activation- I went on their website and was able to quickly purchase the phone and transfer my mother in laws number with no issues at all WHILE STANDING IN THE STORE. The representative did not want to hear that I was able to make the same purchase on their website and I walked out frustrated and angry without the phone I needed in hand. As with all yelp reviews you may go in and get a different rep who is great- but there are plenty of other xfinity stores to choose from and I will never bring my business to this one again. read more

Horrible wait times. When I went there were 4 employees and 6 or 7 customers. It took them almost an hour to serve these people. Only one employee seems to be working . Other 3 folks were just fooling around. read more

I like fast and reliable internet. I like having a range of things to choose from in those precious hours when I'm ready to drop and say....ok tv/internet feed me some numbing garbage. For years, AT&T has filled that gap, but I'd had Comcast previously and it was fine. As the advertised internet speeds for Xfinity kept increasing, I decided that at the end of my term with AT&T, I was going to switch. I guess I forgot to say that I don't like lying, wasted time or incompetence. Initial sales guy was cool. Tons of channels and 400 Mb/s for me sounded great, and I had a rental that I could put on the base plan and they'd get faster internet as well. I should have known better on the installer, but I needed to get back to work. I had to setup my ladder for him and haul it around. I don't think he was all there. I did my own box for the rental. Went to the empty shell formerly known as Frys and picked up a simple Docsis 3.0 all in one router and wireless for the rental. For mine I decided I'd try the supercool voice remote and uber powered X6... Internet speed was....very underwhelming. Steam download didn't average over 1 and running the first google test showed no machine at any location above 31. WTF? I take a laptop and test it at all points in the house, getting my range, verifying this is a dog. I had work at the rental so I ran down there. First test from the garage pulls off 48 on the 60 plan....whoa....nice. I call Comcast and they're going to reset my homeline. Troubleshooting follows. What's weird is that for that evening, my tests would hit into the 100-200 range, but only on my laptop. However, following that, I never saw it again. It resumed suck mode. So I got to the store. The answer is obvious. I want what i have at my rental. It's been 2 weeks now, I'm still within the no problems, get you what you want first month.... Nope. Can't do it. They'll switch me to a basic for the same price. I tell them I want the same thing they installed at my other house. That threw them for a loop so they said it wasn't available in my area. I produce a letter to that address with the very same deal. They say I have to call Corporate. Corporate says they understand and they will discount the first period but it really wasn't their fault. I never got an X6 router. I got an old X3 router that isn't capable of high speed internet. All I need to do is agree to stay on and they'll take care of it. I ask if that will restart my 30 day evaluation period and they say no. I then say, ok, let's cancel, what are we going to do for the bill. They say they'll charge for the 400 speed. I say, you've just admit that you didn't provide it because you dropped the wrong equipment. They say it doesn't matter because I won't allow them to fix the problem. I said I will, but you have to give me a longer evaluation time and besides, why is this only being discovered when I call to cancel and not when I call with the problem? I hate my time being wasted and I hate being lied to. If you go with Xfinity, I suggest getting the basic package and your own router....and not getting their TV package. Their voice thing is far overrated anyway. I can't wait for better cut the cord options to arrive in SJ. read more

I more than satisfied with my Xfinity mobile and Comcast services. Their online and phone support has been excellent and great customer service. However, I had the misfortune of having to visit the Xfinity store on Brokaw Road in San Jose, Ca. Total lack of customer service... not friendly or professional. They misinformed me and acted like they were doing me a favor. NEVER GOING BACK HERE AGAIN! read more

Had the worst service from this branch. Sales person gave me tons of wrong information and put a sim card in my phone without my consent which activated my service when I wasn't ready. Ended up wasting a huge amount of my time and it still hasn't been resolved. read more