Very nice customer service! Was greeted and helped upon arrival by Daniel N. He also let me know about special promotions and deals for more savings. Overall, great experience :) read more

I guess you don't need customer service when you're a monopoly or what I call it, a Socialist Regime. Their equipment might be the fastest, but customer service is nonexistent. BUYER BEWARE! read more

Decided to open two lines with Xfinity Mobile. The day I opened the service was good. I had no issues. Now the second visit was another story. My husband decided to exchange his phone from the Note 20 to the Note 20 Ultra. Unfortunately, I did the exchange online and the transaction was all over the place. Now I went into the store because getting ahold of customer service was ridiculous I was on hold for 2 hours. Going into the Xfinity store did ABSOLUTELY NOTHING for us. The man helping us had no answers. He didn't even try to help. I was left just as confused as when I went it(maybe even more ). To make matters worse the Manager Ricardo was rude and tried to avoid helping us by being on his cellphone outside. I don't understand how the workers in the store can't reach out to the online customer service for answers. They really need to work on their customer service!! I've had sprint for 10 years and I've never had this type of experience. read more

XFINITY Store by Comcast - My wait time to speak with an Agent - Television Service Providers Near Me - San Jose, California

The line was very long but they managed to get me inside within 30 minutes. I dropped off my old modem and all of the cords. I exchanged my modem and when I came home none of the new cables were inside of the box to hook the modem up. I was disappointed because I had to go back to the store and wait in line. The girl said oh I can give you the cords. She gave me brand new packages with connection cords. Now why didn't she do that to begin with? read more

I wish I can give 0 as a ZERO star! The guy employee (chubby one) was sooo super rude! He is not professional at all. I suggest don't go to this store. I'd rather go to the next door, AT&T, so I did! read more

I was over-billed by an amount of more than twice what I normally pay. After a runaround of where I should call/ with whom I should speak (which department), I was notified that it was due to an unannounced increase to my account billing. I was the one to be on top of when my plan was up. Due to this miscommunication I was the one to pay the difference (from a stop payment to my bank account, placed by me, and a double-billing of the month in question). I would have cancelled entirely, but I really didn't have much of a choice in internet carriers.? read more

Christian was fast and efficient. I was able to resolve my issues and still be on their plan. It was a long wait but I'm glad I went to this location to handle my account read more

Jenn the manager went above and beyond to help us, excellent customer service Everyone else we met in the store was super nice and friendly as well read more

Horrible people. I used to go to Comcast store in Calaveras blvd Milpitas ca with some decent people. Unfortunately they closed that location. So today I go here to return my roommates equipment. I enter the store and am told to sign in for appointment. I sign and wait and wait and wait. My place in the line has not changed in 1 hr. I wonder what the folks here are doing. There were two ladies in the reception chit chatting. I just had a return, why cant they process a return. Looks like their ONLY job is to direct people to sign in for appointment. Hey you can put a display board for that. Its pretty efficient and you don't have to pay 2 people for doing exactly what a display board can. Finally after waiting for an hr, my turn still not up. I ask the lady at the reception if she can process a return. She says rudely "wait I am busy" And I do not know what she was doing, staring at a blank screen perhaps ! Because there was no one else there that she was helping. Finally she looks up the account and tells since its in my roommates name she will not be able to give me a receipt. Frustrated with the wait I say ok, and then she comes back to me and says I am being rude. Yeah sure I had a frustrated face, where else do you wait for an hr to return something ? Then I tell her I am not rude. And she is like "you know what I do not want to process your return" WTF ? she thinks she owns the fucking place or something. And I have returned my friends equipment to Comcast in the past with no issues. So obviously this stupid lady thinks she can make her own rules. I can see why Comcast stock is performing so well today. 36.66 - 2.92 (-7.38%) At close: 4:00PM EST After todays experience given the type of people I need to deal with I do not think I would ever want to be a Comcast customer. I called Comcast with not much success on how to complain. Thankfully I have yelp to vent my anger about such inefficient people wasting everyone else time. I can understand they have no work, but most other people do Comcast ! read more

Worst experience ever!!! We went four times to set up our internet for additional unit. The first guys told us we cannot have more than one account under the same name with same address. He suggested us to extend the connect form the service we already have to our new unit. We did what he told and upgrade the service to 1G. Technician came and helped us extend the wire. However, it doesn't work when we connect it with a new modern/router. We went back to the store and another women told us we can open another account under the same address, only need a different phone number. Then we opened another account and schedule a technician to set it up again. The technician never came!!!! We had to go to the store again! And the guy who handled our situation tried to blame us for all this ridiculous thing!!! DO NOT GO TO THIS STORE!!! DO NOT GO TO THIS STORE!!! DO NOT GO TO THIS STORE!!! read more

Caesar was an excellent worker! He explained everything quick and easy and made sure I understood the program and what I'm signing etc. highly recommended! read more

XFINITY Store by Comcast - Ex Fiji ty is awesome - Television Service Providers Near Me - San Jose, California

The guy who helped me was trying to force me to keep their modem by telling me that FCC will cancel my account if I don't have a modem with a landline access. Then he tells me in case of an emergency it take 5 minuets linger for help to come compared to calling on the home phone. This guy tired to fool me thinking I am an innocent immigrant who doesn't know the US rules. He was a white guy , I didn't get his name so sorry for describing him by race. read more

Horrible customer service, they typically overcharge you and tack up so many additional fees for no reason. I do not recommend

I been with Comcast for years locked into a contract, over priced cable and not a single soul around when the internet stops working. ATT next door has remained opened and I'm very tempted to switch. I'll also add I was on the phone for hours talking to one bot after another. I see why Comcast is the most hated cable/internet company around. read more

I love how this store is so much nicer and less crowded than the one on 10th street. I came in around 10AM and I was one of 3 customers there. RT was very helpful with helping me activate my internet service. She was also very friendly! I was in and out of this place in 15 minutes. I'm definitely glad Comcast has improved their customer service. read more

I walked in on Saturday morning, and worked with Isaac. Brought my Verizon iPhone 8, and they had it activated and ported within about 15 minutes (a lot of which was me looking for my Verizon account number--should've had that first). All in all, a great experience--and I went from $80/unlimited with Verizon to $45 with XM! Chat and phone support told me they weren't doing BYOD yet (only 5 stores outside California). read more

This store has very bad service.All they do is walking around or go in and out of their back door. We went around 5 pm, only 2 customers. We sign in and wait around 15 mins.Since ask how long is the wait? The guy said I don't know. Come on only 2 customers and 3 of you guys. Which is just basically you guys just walk around. Is it the wait make you feel like you guys are busy? Overall thumb down for this store. read more

Wow best service ever! In-n-out in ~6-9 minutes. Needed to update my annual contract and a lovely gal named Kate helped me out in an extremely efficient manner. Her demeanor was very approachable and her manager even stopped by to say Hello to me. What a friendly bunch! Made it out with a new contract that fit me. Best experience at any Xfinity I've ever experienced. Kudos to the team! read more

After decades of loyalty... with AT&T we realized we were continuously getting ripped off by AT&T. Decision time: We left AT&T and shopped around Sprint, T-Mobile and Cricket. Since we already had Comcast TV and internet service, we went to the Comcast/Xfinity office at 1068 E Brokaw Rd, at the corner of Oakland Road San Jose. We set up service with Comcast, and the total cost is $45 per line for unlimited service. Our total monthly bill for both lines is $96.54/month including taxes & fees, compared to what we were paying to AT&T for the same service $240/month for my wife and myself. With Comcast there is no contract or snow job trying to sell something to rip us off. My advice to anyone using AT&T cellular service is go to Comcast/Xfinity to compare. There is no comparison. As far as I am concerned, AT&T is the Biggest RIP-OFF ever. David Rodriguez is the young man that helped my wife and I into the new service. His patience and professionalism was incredible. The transition to Comcast was seamless, and we saved more than $140/month. I chatted with several employees during my visit to this store and to say that I was impressed is still an understatement. Kudos to the employees and their management. They obviously like their job and their treatment of customers as I observed was a total credit to their team. Thank you Comcast for having customer service first and foremost. read more

Bad experience, came in to cancel a contract , one of the representatives kept saying I had to call online services with an attitude . Horrible customer service . Asked for the manager and she closed the contract easily with no back talk or issues read more

I came here to get an internet set up for my apartment and see if I can get a good deal with my phone line. I think her name is Maria said :"it would be easier if I know what I want". She even raised her voice while we were trying to learn about the deals. Not willing to look at different options for us unless we creat a profile. If Xfinity service is needed, I would avoid this store or at least avoid her. Rude and unprofessional. read more

Pretty bad system set up to just pick up a Comcast box, when you walk in person don't smile you have to ask for service you looking for. He checked your name in and tells every one same words it will be about 30 minutes wait time but you have 6 people ahead of you . Little misleading words. While I am standing And observing there are 6 people behind the counter and there is 6 terminal apparently every 2 associate helping 1 customer may be trying to sell extra services since 1 person cannot do the Job ! I am just trying to pick up the Comcast box it's been 40 minutes this is bad and there is still 6 people ahead of me very poorly organized to help customers. 2 people got frustrated waiting and just left and I am keep saying to myself I should bounce . This is bad definitely they need to work on some issues may be separate desk or Associate for customer who are here to pick up / dropped off Comcast boxes , read more

Xfinity is the worst - speeds consistently below advertised rates (I'm paying for 400 mbps package and have never seen anything above 90 mbps in 10 months of service to date) and even worse customer service. I've spoken to 4 different offshore reps + 2 people on their live chat, 1 promised call back that never happened, 1 hang up after I had the gall to ask the rep whyshe put me on hold for 10 minutes just to look up my account's marketed speed, and ultimately they have all been zero help. I have to explain the same issue over and over again to people who don't use the service themselves and have no problem solving skills or authority beyond reading off a script. Ultimately, I think Xfinity/Comcast is just selling a bs package that they should not be marketing because their promised speeds are not ones they can actually deliver in reality. They count on a virtual monopoly (with an equally poorly rated AT&T) in this market to ensure that 1) customer complaints are handled by poorly trained reps in a 3rd world country to keep costs low and 2) you're not going to switch anyways since they're practically the only game in town. Very disappointed and can't wait for 5G to disrupt the hell out of this industry. I'm also surprised there hasn't been a class action lawsuit against them on the false advertising. read more

"Arsh" needs some serious training on customer service. Mr. Arsh attitude need to be changed. I understand that it was his time to go home but still. read more

Absolutely the worst. Why setup account service online only to come in and have to wait and wait and wait simply to pick up the router. Seriously as bad as DMV. Get an updated system Xfinity. read more

Daniel was the name of the rep who "helped" me. This guy must be very unhappy with his job. He gave me an attitude throughout our interaction. He also released my modem and did not scan it. I am now stuck here without internet until I come back to this store, very incompetent! Defeats the purpose of a comcast store. read more

Customer service rep DANIEL is a joke, kid needs to learn basic customer service. Came in asked a basic question, acted like he understood, come to find out ten minutes later he doesn't have all the info he needs and he tries to explain it with an attitude. No wonder this place has the negative rating it does. read more

Just avoid all things Comcast if possible. Hope you never have any billing issues. I moved and cancelled with confirmation. About a month later I get a large bill (with late fee). Then I got to spend the afternoon on hold trying to correct it. I thought I was finished until they said I still had balance. Turns out they conveniently had a much later stop service date (save your emails folks). With that accepted, now I'm just waiting on a mailing to confirm everything is complete. Good thing I didn't trust them with auto-pay. Just avoid all things Comcast if possible. read more

I contacted Comcast customer service and was told that this store had the 4K cable box in stock. I drove 15 miles each way to be greeted by a condescending manager proclaiming that no one has access to his inventory Info and that he does not have the 4K box in stock. After I politely explained to him that Comcast asked me to pickup from this store he told me that he can put me in the queue so someone else can tell me that the 4K box is not in stock. Completely unprofessional. If there was some miscommunication by the service rep thats one thing but to be spoken to in such a condescending manner is uncalled for. read more

This is my second bad review from this branch. Comcast called me asking to return equipment that is not in use as soon as possible or else we would be charged. Upon arrival at the store, I gave one of the associates the equipment that was needed to be returned and ask for a receipt or something to prove that i returned it to them. They assured me that I do not need anything and that they will handle it. As well as they don't give anything, just scan the barcode. 2 months later, Comcast called me again saying that I never returned the equipment. This branch is the worst one I have been to and are on different pages of other branches that I go to. Others are very helpful compared to the Brokaw Xfinity. read more

My family stopped in to inquire about new mobile service. Cezar shared that Xfinity has a family mobile plan for 4 lines with unlimited data, cells and texts at $120 ($30 each line). We decide to make the switch since our current GoogleFi plan was even more $ with only 3 lines. Cezar provided excellent service, knowledgeable and patient, especially when dealing with our complicated GoogleFi transfer of cell phone numbers. Our case required calls to Google near closing time. He scheduled an appointment for us the following morning. Cezar spoke with Google directly and was able to successfully transfer all phone lines through his use of the correct vernacular. Seek Cezar's service the next time you're at this Xfinity store. He's awesome! read more

Great customer service from a rep named eric. Made the process such a breeze and easy to understand. I came in mid day to help my grandma set up internet and it was one of the best services I've received in a while. Also, Cesar is amazing as well. I recommend both of them. Thank you so much!!!! read more

30 minute wait to pick up a box. 10 minutes to get it. I already spent 20 minutes on the phone w customer support. And 30 minutes driving. I'm disappointed this was an hour and a half or more to get a cable box. I wish this was a faster process. In good news, everyone was nice. read more

About: Xfinity Home Security with cameras with recording feature. One constant pain you experience with Xfinity recorded video, you always have these issues: - clunky user interface with limited features - clunky and non-user friendly saving of videos - delay in past video to appear or not appearing at all - markers which show past events don't show up Other negatives - cameras are $100 each to buy - about $10 recording fee for each camera installed Positives - professional installation people read more

It took more than 45 minutes to drop off a cable modem. 45 minutes to drop something off!!! Why does this store exists?

Arash is hands down, the best employee at Xfinity! Took care of my issue in less than 5 minutes! Something the previous Xfinity couldn't do in 2 weeks! read more

I was able to return my old, UNUSED, STILL PACKAGED tv box and downgrade my bundle from TV+internet to internet-only with so much ease. Thank you so much David. I was prepared to rip someone's ear off (years of pent-up anger from Comcast's telephone service), and I didn't have to. read more

Good customer service. Came in here because I had a lemon cable box. It was swapped out within a few minutes. Thanks.

I went in the store to check out their various packages and offer, RT ( Ruth Teresa) came by and help. She is the best customer service advisor. Very thorough and patient, detailed oriented and made sure I understand. I cannot thank her enough. RT is great! read more

I made an appointment, and came in 5 min early. The appt was to return my equipment after a cancellation. The guy who greeted me was very nice and informed me I am next on the list. While I was waiting, the girls at the front desk were chatting and joking with the guy who greeted me. While they were all standing around, I was just waiting. Then maybe less than 10 minutes later, they called me to assist. The process of returning the equipment took about 5 minutes. So the 4 star is due to the quick returning process. read more