Stopped by to review my current service plan. Ended up saving over $100 with a new cable tv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional! read more

Taressa the store manager here at the down town Sunnyvale xfinity location refuses to solve my problem fast and easily? Why ? I don't understand why ! I'm the care taker of this female Elaine Salazar ! My client and the person I take care of has been having major issues with her internet and having a good signal FaceTiming her family and loved ones ! So xfinity told her just to bring in her Wi-Fi box and they'll swapp it out ! No hassle problems or issues! But when I come into the store in person with her ID photo! To Taresa she won't work with us or just be understanding! ? Taresa tells me this person needs to be here in person! And I tell Taresa that she's handicapped and disabled and she can't be here in person because of this ! And I have her ID on me ! and I can easily FaceTime her rite now on my iPhone! She absolutely doesn't care ????? And tells me sorry I don't care about your problems or that she can't make it in person? Not my problem?????? And I don't care ???? You can call the number again and tell them on the phone to make you manager of the account so you can fix this problem???? I asked her calmly if Elaine Salazar was here would you be able to swap this box out ? If she was here in person with me ? And she said yes ? So I said what's the difference if I FaceTime her rite now on the phone? And have her ID with me rite now ????? She basically told me she doesn't care she needs her here in person or else she can't do the internet box exchange??? It's ok I never got rude ! Or disrespected anyone here at this location but this does really bother me !!!!! I told all the employees here at this location that she's disabled and absolutely cannot make it in to this location in person because she's in a wheelchair and disabled!!!!! This really really bothered me !!!!!! read more

Worst.Service.Ever. I wish that I never switched service providers. I called the 800 number because my WiFi coverage at home was bad. The CSR said that I can go to any store to pick up a range extender for free. So, I go to this store to pick it up, but the employee told me that I was "misinformed" and that I had to call the 800# to order one. On top of that, the Xfinity Stream app is the worst app in the world. read more

Excellent service provided by Theo the manager. We had issue transfer our Comcast's mobile service to a new phone. He was very patient and very attentive. read more

Do not get , slow service . Incredibly slow service . Get sprint instead . Wish we knew this before switching carriers . It's cheap but I'll rather pay more than have this service read more

Review for Xfinity customer service. Xfinity has the worst possible help line for tech support. It is precisely designed to frustrate a caller - an attempt to force self help on them. Requiring listening through repeated menus, automated commands to power cycle, that hang up on you, and that only connect you to a tech after multiple (in my case 3 calls). If you want to beat their system, unplug the power on your cable modem, then call Xfinity. Now when it does not detect a modem (which they are checking while you are on the call) they will more likely connect you to a technician. This is no way to treat your customer that needs tech support. read more

1 Staff Member and 10 customers waiting. This location needs to lean how to staff properly. An apology for having a 40 minute wait doesn't actually make poor customer experience better. It's too bad Xfinity doesn't rely on customer reviews. read more

Talia Dirgin is such a con-artist. She upgraded us for something that we never got. She disconnected the wrong property and promised to give a credit and she never did! Then she was so mind-blowingly incompetent that she linked another customer's account to our account, exposing their personal info. I documented and screenshotted everything. Instead of disciplinary actions, a con-artist like her got promoted at Xfinity. It tells you everything you need to know about the company. If anyone introduces themselves as Talia Dirgin. I would recommend to request for someone else to help you instead of her! read more

Five-Star Service That Finally Delivered! After nearly a year of frustration--countless calls (over 20!) to the Xfinity Mobile call center and more than 8 in-person visits with no resolution--I was ready to give up. But then I met Theo (Manager) and Eric (Associate) at the Sunnyvale Xfinity store, and everything changed. From the moment I walked in, Theo and Eric treated my long-standing issue with genuine urgency, professionalism, and care. They listened attentively, asked the right questions, and took ownership of the problem that had been bouncing around unresolved for nearly 12 months. Within a single visit, they managed to do what no one else could: fully resolve my Xfinity Mobile issue. Their teamwork, technical know-how, and commitment to customer satisfaction were nothing short of exceptional. Theo's leadership and Eric's persistence turned a nightmare into a win--and restored my faith in Xfinity's in-person support. If you're dealing with a complex issue and feel like you've hit a wall, go to the Sunnyvale store and ask for Theo and Eric. They're the real deal. Thank you both for going above and beyond! read more

Why three stars? First, it's simply impossible to get anyone at the xfinity call center to answer the phone. They only want you to use automated responses or messages. Talking to a human is a psychological lift after spending 45 frustrated mins on the phone. Good. Second, the lines move reasonably quickly even when it's crowded and you've just walked in. I've found that multiple agents were friendly and reasonably helpful. Better. Caveat: make sure you ask multiple questions. They'll answer what you ask them but don't go any further so may accidentally leave out crucial info. In a recent upgrade, it took me three visits before I got the right internet + DVR 4K box. Bummer. Also, check the hours. They open at 11am on Monday's but 10am every other day. Except the time they weren't open for posted reason. read more

I've always had a good experience with Comcast and this new location is large with a great staff. I just needed to drop off an old router and get some help. Very fast and efficient today. Comcast has always been able to fix any issues. I've had some dropped calls and problems with the system over the years, but that's expected with technology. I recently updated my service and was able to get a better channel lineup and internet speed. read more

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Canceled our service months ago And was still getting automatic payments Called to have them reimbursed, but they didn't want to reimburse the full amount Because they said their system had a different date of cancellation into the next month then when I called to have it canceled!!! They refused to give me my full refund for the month that I did not use their service!! Never use Xfinity They suck and their service sucks too read more

My visit started out as a 1-star but ended at 5-star thanks to the Xfinity Store Manager, Ross. Actually I had visited Xfinity 2x times to make sure my bill was $75.29 but saw my credit card got charged for $129!!!! After explaining my situation to an associate, it seemed like the staff did not understand that it was important to get my bill corrected properly to restore trust in the company. Ross overheard the conversation go sideways and stepped in to correct the situation. He assured me that my bill would be corrected and credited next month. He gave me his business card and told me if there are any further problems to directly contact him. Thanks Ross for correcting the situation and for making my visit worthwhile. read more

The reviews for this store, or any Xfinity store, aren't great so I was skeptical to come in. However, it's faster to pick up a model in store than get it shipped. I was in and out in 10 minutes! Theo was quick and pulled up all my details, and the relevant modem, in no time. Thankful to have a place with such quick and easy service close by. read more

I came in to exchange an old modem after upgrading my WiFi plan. Upon walking in we weren't greeted, I approached an associate who was on their phone and using headphones. She was unwilling to help very discouraging, and unhelpful. read more

Our feelings towards the cable company are similar to our feelings toward the DMV so I never thought that I'd be leaving a review for Comcast. However, I must give recognition to the staff who helped us a couple of months ago. He understood our concerns immediately and took action and solved our problem. My partner is very appreciative that we didn't get the runaround. We do feel that, however, the customers should be notified with an explanation every time the charges increase. In any case, kudos to the gentleman who helped us to make our lives not more difficult than it needed to be and thank you for it. read more

Nightmare continues!! Months after returning their cable box and store employee saying "everything is cancelled", Comcast still keeps billing me every month. DESPITE showing them their OWN RECEIPT which proves the box was returned, they do not take action and keep billing and billing! Have visited this store 5 times to correct but to no avail. When you return their box, make sure you get a letter from the store manager that they will not bill you any longer... That might still not stop them. The issue is STILL going on without NO ONE taking responsibility. If you try to CALL comcast, their system says "we cannot connect you to a rep until you have paid the bill" BUT THERE IS NO MONEY OWED!! read more

I have yet to have very much luck with this store. I've been in twice in the past week and waited quite awhile both times. (1st time was about a 10-minute wait, the 2nd was nearly 2 hours) I could write a long story of my grievances with this and other XFinity stores, but will keep it short. Their employees have overall been rude (although there's been a couple of friendly ones sprinkled in there), the wait atrociously long and someone always ends up messing up our account and service plans anyway. If you can avoid XFinity and Comcast and find another phone/wifi provider altogether, I'd recommend it! Please save yourself the trouble. read more

if I could give this store a zero I would. I came in Saturday Aug 16th. I was at the street fair across from target. I have been looking for a new cell phone carrier and some of my friends said I should try Xfinit. it's way more affordable. I noticed there was one by the parking garage I parked in. I walked into your location around 3:25pm. I looked around and seen a woman so I asked her if she could tell me about the phone plans they offer. she rudely said I need to sign in at the front and someone will get assigned to you. she also said and I'm going on lunch so I can't help you. was not friendly at all. I was just so shocked that this is what Xfinity hires to work for them. I heard someone say a name Angelika. shes a short filipino girl with dark brown hair. I just walked out. ATT can be expensive but they give GREAT service to all their customers! I won't be joining Xfinity and I will never recommend them to any friends or family. absolutely unacceptable read more

no one do good job comcast is very slow we pay lots of mony and wath hapend when we need help nothing we have to fix are self this is bs

I give the store 3/5 and the company 1/5 Lazy guy installed the Wi-Fi box and didn't do it correctly and broke faceplate to fit cable instead of putting the correct faceplate cover. The company doesn't care about its customers but just overcharging it's customers. Also extremely difficult to reach customer service. You may think oh let me go with Xfinity cause it cheaper and the mbps is a lot but wait till they triple charge you after a year. And your wife also crashes every week needing a reset. read more

Looks like Sunnyvale upgraded their store big time. Giant space , great air conditioning , bright clean space. Surprisingly 3 people cane to help me when i came looking for a dual tuner MCard. Perhaps the quickest transactions to solve my problems when historically Comcast has been middling at best read more

It's so nice to have a brick and mortar store with actual competent human beings. It's pretty easy to just walk in and book an appointment and be seen in 5 min or less. Service is very good and the staff are nice, knowledgeable and courteous. Thanks Xfinity. Shout out to Sagar who helped us with our requests. read more

I've had the worst experience with Xfinity and I feel like I'm being stolen from. Starting from when we activated Xfinity internet in August 2020, the modem was set to deliver on the day we moved in. Internet was vital as we work from home and it was the middle of the pandemic. We had to wait a whole week without our modem. Sucks because if we had the choice for any other internet service, we would've gone with that. At the end of June 2021, I wanted to give Xfinity Mobile a try and ordered a SIM for my existing phone. After more than a week, FedEx ended up losing the delivery and an Xfinity phone rep said that I could go into a store to get another SIM. I made sure to confirm that my bill would be prorated since I never activated service nor had a delivery confirmation, but my billing cycle shows July 6-Aug 5. A separate rep confirmed this via chat. I made an appointment to get a SIM in this store and was helped by Leann who was very friendly. She gave me a number to call to activate myself however. She also didn't mention that she added a second phone line to my account instead of cancelling my first line, which later created a huge mixup with the SIM activation. On July 20, I called to activate service and port my number over. It was supposed to be a quick process yet it took about 10 calls to complete. On July 24, I received an email saying that my old phone service at AT&T was now cancelled yet I still didn't have service from Xfinity. I called on July 25 and the rep was finally able to activate the service for me. On Aug 5, I received a bill reminder that I would be paying the full amount for July 6-Aug 5 so I chatted with a rep. He told me that he could only offer a $10 courtesy credit for the misinformation after speaking with his supervisor who supposedly only suggested $5. Why am I paying for 19 days that I did not have service AND this was not my fault? I've attached the FAQs page from Xfinity explaining when the billing starts. I activated on July 25, and there was no delivery confirmation yet they are charging me starting July 6. Xfinity is stealing money from customers. I am so frustrated and will never recommend Xfinity to anyone. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Sunnyvale, California

The worst service u ever had, don't need my mom to be here to set up but require us to have her here to simply pick up the devices, most annoying and rude customer service ever had read more

Came in with a complex mobile phone issue! Boy was I glad I left the Palo Alto store and came here. The customer service team was much friendlier, more knowledgeable, and just an all around great experience. I want to especially thank Ron. He is the best!!! Very calm, supportive and solution oriented. He did not give up on helping to solve our problem. I can't thank him enough. So go here (not Palo Alto) and ask for Ron! read more

I went with my elderly relative. The greeting team member and the subsequent team member who assisted her were very courteous. Will brought a low chair for the elderly person to sit in. The issue was resolved easily and guidance given on next step to reduce the monthly cost for people on limited income. I was very touched by the kind courteous service received at this location. read more

Very bad service at the store, they want to force me to change my phone lines, I only wanted internet. Then I called customer service and everything was fixed. read more

Where should I begin... decided to get wifi in my new home with xfinity. Flex box was defective it took me over a month to get that conclusion because the only customer service that is easily reachable is via messaging through app. A lot of circling back to the same "resolution" finally decided to call them and it is so hard to reach an actual human being v an automated machine. While I was trying to get help on the app the SR convinced me to switch to xfinity mobile.. saying I would Pay the same for the same services.. just came back from Mexico with an over $300 bill!!! EMPTY PROMISES... SCAMMERS... had to come in to the store to complain because I was NOT going to deal with another messenger or automated machine. Of course when I explained why I was complaining there first resolution.. "I'm going to need you to call xfinity" I said NOPE I need to talk to a human. Queue the manager the "best he can do" is $75 credit. SAVE YOURSELF STAY AWAY FROM XFINITY! HORRIBLE CUSTOMER SERVICE. read more

Long story short, been charged more than twice as much as what Xfinity publicly advertised for the exact same service, decided to go into this store to see if they'll be able to offer anything to keep a loyal long term customer (5x years), was blatantly called a FRAUD by this rep I had, and decided to cancel, leave and never come back Not sure if the rep was having a bad day or just trained to do so to deter customers intentionally, but IMHO a good customer service would never this blatantly judge a customer, especially just within few sentences into a conversation. At least try to hear it out and be a bit empathetic. It would be OK to say due to policy there would be nothing you could help and such, but straight calling a customer fraud is just going too far On the other hand, I think Xfinity in general might be one of those companies who do not appreciate long term customers that actually look at their bill. Otherwise I can't seem to fathom a logical reason where a loyal long term loyal customer would be hit by at least 2x the cost for the same service and when brought up by customer, would rather let the customer end the service than offer any meaningful retention strategies read more

I would give a -5 if I could for XFINITY/COMCAST in Sunnyvale, CA and Salinas, CA - OR on their phone. 1. Good luck getting through there 'made to not talk to you' Customer Service # and links. HORRID! 2. No matter how 'nice' they seem they simply LIE & TAKE ZERO RESPONSIBILITY for making it right. **I have dealt with my own personal account with a bill of close to $300 a month and with my 90yr old Mom's bill (est $180.00) and time after time they tell me one thing and I questions IF what they are saying is what I am hearing. They always say, YES! But, then the bill is either much higher, does NOT include channels that they told me on the phone or when I went into the local store 3 times in one day. 3. I hope someone, somewhere buys them out and cares about customers or they just go out of business because of treating customers so poorly. I don't have to like their answers, BUT AT LEAST TELL ME THE TRUTH SO I CAN MAKE AN INFORMED DECISION. Big company - simply doesn't care! So I'll be disconnecting my 90 yr old mother's account and returning the equipment Thursday because they won't honor their word & keep the pricing I was promised & the 2 channels my mom wanted. She lives alone - news on the tv helps. XFINITY/COMCAST = HORRID MESS & A BIG HEAD ACHE! read more

Easy to find location, good customer service and a clean and welcoming store. Refreshing experience at this location compared to others I've been to. read more

Superb service, kudos to William Peyton! I had scheduled a 11AM appointment last Sunday, the first appointment of the day at store opening time, at 9PM the night before. I had stated my reason for the appointment: my Cable TV box was stuck indefinitely on "boot" stage despite multiple power plug in/out cycles, after a power outage. Upon arriving at the store with my malfunctioning Cable TV box and remote, I was amazed to find William ready with a fully saran-wrapped new CableTV box and new remote control unit with fresh batteries with my name, waiting for me! I was in and out of the store in 7 minutes flat, including William providing me a new HDMI cable from his inventory at the back of the store. A fantastic customer experience prompting me to ask if William was a relative of the NFL great Walter Payton! 5-star experience, beyond compare! read more

Phone representatives never cancel service and lie and cheat and overcharge you to get better bonuses. Company does not cancel service. Even after I returned my router in person they kept billing me, and never stopped even after I called them (despite claims from employees over the phone that they would immediately). The whole purpose is to squeeze as much money out of you as they can without giving any service. Choose another ISP. Their own help forum is filled with countless cases of this happening which the company has not hidden or deleted yet. The in-store employees are better, but are not given authority to actually help with these cases, but only to sell more products. In general, the only thing they want to do is get you to pay for more stuff and never less, because of company employee incentives. https://forums.xfinity.com/conversations/billing/charge-for-service-continued-after-service-cancelled-and-router-returned/634e5e3a81a02c6d08c0d44a read more

Xfinity Store 301 W. McKinley Ave Sunnyvale. - The employees in this location is too 'Funny' with the customer. When i have enquired for a help to fix the poor network on my location, the representative 'Stefano T' was saying 'He can't help me but He will build up a new Tower and set up only for my home'. Very funny guy, I don't know how pathetic he is handling a frustrated customer paying 130$ a month for hearing this bullshit. 0 Stars..!! read more

Great customer service. Very knowledgeable staff. Was in and out in under 10 minutes with no appointment necessary. Parking could have been more user friendlly. read more

This review is to give recognition to an exceptional employee at the store. When I arrived, there were quite a few customers waiting for a representative to help them. A employee named Ron checked me in and asked what service I was in need of. He said he'd try to help me between checking people in, but there were a couple of others he needed to help first. I sat and waited. During this time, I watched Ron check people in and then switch to helping others when he had any break from that. During this time, probably 6-8 people kept coming in that he had to check in. He called me up when nobody else was waiting to check in. He started by telling me that he'll help me, but he'll need to put me on hold if someone walked in the door because checking people in was his primary responsibility. He also said that if it was more of an advanced issue than he initially thought, I'd have to wait for a regular agent. Ron quickly was able to help me resolve my issue which, was to get my device switched out. He was very friendly and polite the entire time. He finished quickly and removed me from the regular queue. Including myself, Ron helped three people resolve their issue and be removed from the agent queue. He was truly an exemplary employee that multitasked and used every spare moment to help the people he could. read more

I do not recommend this company. They have overcharged my account constantly and Elsie at the local was very rude!

On several different occasions, I have experienced terrible customer service. I had an appointment to change some services and Carlos simply did not exemplify good customer service. If you do not want to help customers and be helpful, why even be a customer service rep? He was complaining to his coworkers that he had to help the last three customers. Well, if you are going to be unprofessional and waste a customer's time, perhaps it is time to look for a different job! Sorry, but we pay for services and if I make an appointment to come in and avoid the 800 number, I anticipate to get service to help me rather than frustrate me more and waste my time. read more

It is very difficult to talk to live customer service at Comcast. They keep raising their prices and cut back on customer service. The problem is there is no competition and that do not care because of that. We really need another cable company. read more