My mom's old flip phone was getting an error message regarding her sim card. Originally went to…read morethe El Camino location that is apparently closed now. Not wanting to go to the mall during chaotic xmas week, I opted to try the Sunnyvale location. David was working alone and I must say, he handled the situation pretty well considering there was a homeless woman ranting about her personal problems. He had the diplomacy to respond to her questions without engaging too much. After about 15min, he politely interrupted her spiel and informed her he needed to help his next customer (me). Very professional and polite. He struggled with popping the back panel off my mom's phone and even had more of a challenge trying to get the sim card out. I appreciated how careful his efforts were so as not to damage the sim card. Turns out the sim card had been slightly dislodged from the slot and the phone was unable to read the sim. Perhaps my mom had dropped the phone at some point. Once he reinserted the sim card, the phone worked again. He also informed us that the sim card can be replaced if we have any future issues. Lovely and respectful gentleman. Wonderful customer service!

I came multiple times during the week on my break right when they open and they are never open at…read morethe time they state that they are open. It's pretty inconvenient. Why list it as your open time when you're retailers are not here at the open time. And im talking over 15-20 minutes past open time

I second the other reviewer about how unprofessional the ladies working at this store are. I also…read morego to the one on Stevens Creek because they deliver better customer service and are much more professional. The ladies working here are rude 15 year olds. They had the nerve to ask me if I've been paying my phone bills like would I be here if I haven't been? I almost considered changing carrier because that's how bad this place was. I just had a question about my phone and the issue was resolved within 5 minutes at the Metro store on Stevens Creek.

a week ago NEVER…read moreCOMING HERE AGAIN!!! I usually go the the Stevens Creek near Bowers location but decided to stop here on my way home. This review is for the young, brunette, long haired gal working on Tuesday afternoon 9/17/19 around 5pm. She needs to work on her delivery and how she communicates with customers. It rubbed me the wrong way the tone she was using. What's your name?!! Is this your phone?!! What's your date of birth?!! Why don't you want to buy a new phone?!!! That didn't bother me so much until.....I asked her to show me how to do something on my phone and when she was showing me, she had the nerve to ask, "Why do you have a lock on your apps?" WOW! None of your g'damn business! I wanted to say, STFU but I restrained myself although I wish I didn't. She also said, Why is this on and why is that on? It shouldn't be on! Young lady, if it was a problem, I would've addressed it! It's fine to be confident and assertive when trying to make a sale but you crossed the line. Manager needs to train you better or someone will tell you in your face what I should've said.

I'm a senior citizen who has worked with Bosko for several years now. I am unable to use a keyboard…read moredue to age and physical infirmities. Bosko helped me find a dictation software that would work for me to be able to dictate instead of type when I want to communicate. He also helps when I do something I didn't mean to do and screw up my computer. (Which I do a lot!). He is always very professional and usually easy to reach

We needed a new computer able to accommodate the latest version of several apps. We talked to…read moreBosko at Click away, then brought the PC in. He confirmed that it was rather old and could not accommodate recent releases. We purchased a new computer from them, they transferred all the information, delivered it to our home, and spent an hour working with us to access a number of apps. They are crushing the old hard drive and recycling the remainder of the computer. Bosko was competent, professional, friendly. He made this transition seamless

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

It was my very first time stopping by at this Sunnyvale location to grab freebies on T-Mobile…read moreTuesdays giveaway day. T-Mobile stores gifts are always 5/5 good/useful too. The SuperBowl football dish/tray turned out to be a favorite. I'm definitely going to make use of it this weekend. It was easy to pick up/no hassles or long lines today. Looks great and fun to use for Superbowl weekend! In general, this Safeway plaza can get very tight and packed with cars throughout the week. 3/5 rating for plaza design. Exit/entrance area in the parking lot is narrow on Maria Lane side. Yes, it's a very busy lot here. This T-Mobile location only had two staffs inside this morning and there were a few customers already in line for service, but nobody was lining up for the free T-Mobile Tuesdays gift. Interesting. Store was actually more spacious inside than expected. Clean and organized though. Staff handed me the free gift right away while assisting customers. Overall, it's good to have a T-Mobile store here. I hope the plaza remodels someday because parking spaces aren't great around here. Getting in and out can be stressful at times since lot is shared with other businesses and Safeway grocery store.

Upgraded my phone on mother's day weekend. I knew I qualified for the free iPhone 17 pro promo that…read morewas going on, so I knew what to expect. Some arab/middle eastern lady helped me get settled. She brought out accessories and started telling me how screen protectors had free lifetime replacements and cases had lifetime warranties along with everything being 30% off. I decided to get a case and screen protector but NOTHING was ever mentioned about phone insurance. I walked out happy with my phone but realized it was too easy of a transaction. I checked my account and saw that she added a $19/month insurance on the phone and the accessories were NOT 30% off, and there is no unlimited lifetime replacements unless you sign up for said insurance. Thankfully I registered the screen protector with the manufacturer and they offer their own replacement policy. BE CAREFUL WITH THESE SCAMMERS AND CHECK YOUR BILL TO MAKE SURE THEY DIDN'T ADD ADDITIONAL CHARGES!!!

I needed to purchase a new phone on the last day of a Verizon promotion and had the pleasure of…read moreworking with Jeff H. Despite the store being extremely busy, Jeff was professional, knowledgeable, and incredibly helpful throughout the entire process. Not only did he make sure I was able to complete my transaction before the promotion ended, but he also helped set up my new phone while simultaneously assisting multiple other customers. Even when some customers became impatient and pushed for priority treatment, Jeff handled every interaction with professionalism, courtesy, and composure. It's rare to find someone who combines strong sales skills with such outstanding customer service. Jeff went above and beyond, and Verizon is fortunate to have him on the team. He represents the kind of employee who leaves customers with a great impression of both the store and the company.

Worst customer service I have ever experienced in my life. Employees are very unprofessional.,Avoid…read morethis Verizon store.

I have a mavic 4 that I let my kid look at and play with. Soon after the gimbal had an error. He…read morefixed it in a timely matter. Very knowledgeable and friendly guy. Would recommend to anyone!

Highly recommend Ephone Services! Took my DJI Mini 3 here for a repair and they were incredibly…read morefriendly and professional. They fixed it super fast and it works perfectly now. Great service all around!

We stopped by after lunch, since it was right across the way from Urban Plates…read more They weren't busy which was great for us. We were immediately helped by Alliya. She was very helpful. We are interested in changing our interest provider and she gave a lot of good information and went over all the plans they offered. They have a great promotional value package going on right now. We will go over all the information she gave us and make our decision.

I had one of the worst customer service experiences of my life at an AT&T store, and it was…read moreentirely due to an employee named Chris. From the moment I asked for help, his attitude was dismissive, unprofessional, and frankly inappropriate. He acted as if helping me was an inconvenience and made it very clear through his tone and behavior that he did not want to be there or assist me in any meaningful way. I came in with the intention of separating from my step father's account and opening my own AT&T plan. Instead of receiving guidance or basic courtesy, I was met with rudeness, impatience, and a complete lack of professionalism. No customer should ever feel uncomfortable or unwelcome when they are trying to give a company their business. Because of this experience, I will not be opening my own plan with AT&T. In fact, I'll be switching carriers altogether. One employee's behavior was enough to cost AT&T a customer, which speaks volumes about the lack of accountability and customer care at this location. Chris, if you're reading this, I genuinely hope you find a job that you actually enjoy, because taking out your misery on customers is unacceptable. Customers deserve respect, and AT&T should do better.