Very excellent and very good customer service i like the people working they are all niceread more

"great service" fixing my phone screen! the staff was helpful, quick, and did an excellent job…read more Thank you

Wish I could leave a less than 1 star rating. Absolutely TERRIBLE customer service!!!…read moreI have never been treated so poorly as I was tonight at the Verizon store in Cupertino on Stevens Creek. They had attempted to activate my previous phone for me as the new phone I just purchased and had delivered was damaged and wouldn't work properly. When trying to reactive the old phone, they mistakenly put in the activation date 2 days in the future instead of today as they were supposed to do. We walked back into the store 2 hours later to get the problem resolved and with NO CUSTOMERS in the store, the manager Chris announced that they weren't helping walk in customers and to go to another store, maybe I could get it fixed in 2 days. RIDICULOUS!!! When I walked in, he was sitting on a chair with no one in the store. He proudly showed me his badge so I couldn't mistake his name with another staff member. ABSOLUTELY TERRIBLE customer service, I suggest you choose another store to spend your money at! Or maybe even pick another cell service provider. Buyer beware!

I gave Drew excellent services , he can help no matter how you have a problem of the I-phone, he is…read moregood patient to customers and do his best to assist the consumers request. I will give him 5 stars. Thank you Drew.

Amazing Service! Xochitl at T-Mobile was incredibly helpful…read more She took the time to double-check with customer service to make sure I received the correct promotion. I really appreciate her going the extra mile. Thank you, Xochitl! Also, come early in the morning if you don't want to wait -- it gets busy later in the day.

We have always had great service at this Cupertino Stevens Creek location. John helped us today to…read moretransfer a phone number from a completely dead phone to a replacement one. The employees here have always been knowledgeable, and we get in and out in the shortest time possible.

Wow... I honestly don't know how this AT&T store operates. I…read morecame in to trade in my phone, only to be told they couldn't accept it because it was past their 30-day policy. The manager repeatedly insisted I would need to bring in a doctor's note as proof of why I couldn't return it in time -- something I've never heard of with any carrier. The whole interaction felt unprofessional and confusing. This was my second visit here, and unfortunately, the experience hasn't improved. I can't recommend this location based on how things were handled. The one positive: the woman who was helping me before the manager stepped in was kind, patient, and professional. Also that manager seemed like he just domed a J. I'm jusssssss sayin. Kinda sussss

Hmmph. I needed this to be a smooth visit since I was rushed on time. I made the appt online…read morearrived ahead of time and checked in through text. They said I still needed to checkin using their kiosk which seemed odd. Then I was notified that there 7 people ahead of me. But...I had made the appt and was there ahead of time. Not sure how this system is designed but it is not good. The staff were nice but this silly system needs to be changed.

This place is awesome ! I've taken my iPhone XR there twice and she took the phone, said "20…read moreminutes" I came back and it was done. Everything worked, $119 No waiting around a cell phone store, taking a number, then getting screwed on the price. This is the only place I'll take my busted phones from now on!

He told me that his company manufactures the cases.... so you can't get them anywhere else…read more.. I found the same ones for 5 bucks less at a kiosk at the mall.... I totally got jipped...

Jason was very kind, patient, helpful, and generally a good human being. He explained the upgrade…read moreand trade-in processes. He also patiently sat with me for over an hour to make sure all the data from my old phone transferred to my new phone. I didn't feel rushed and was able to complete everything on my phone. If anyone has questions about the phones or service plans, I can't speak to other representatives from this store, but I highly recommend asking for Jason to help you. He also speaks Mandarin and Cantonese if that helps.

I can't say enough good things about these guys…read more After spending more than an hour on a disastrous Customer Support call with AT&T corporate regarding correcting an incorrect area code that they erroneously assigned to a newly-added line on my account, I was ready to cancel my AT&T cellular & broadband service, which I've had for more than 15 years. On the phone call with corporate customer service, I had been treated very rudely by a supervisor who would not even acknowledge the problem and was trying to charge me double the cost of adding a new line to fix AT&T's mistake, after proposing a very complicated "solution" involving purchasing a second line and cancelling the original line with the wrong area code after 60 days and two billing cycles. Since I was in the area, I decided to stop into this store to seek advice from the professionals there, and I am so glad that I did. The representatives and manager listened patiently as I explained the problem that I encountered, and though they couldn't help directly due to their indirect relationship with AT&T corporate, encouraged me to call back AT&T corporate customer support and coached me on how to handle the issue with them. Armed with this information, I contacted the AT&T telephone support line again, and this time I spoke with a different representative who was able to quickly fix the area code without any fuss or fees, and without even needing to speak with a supervisor. It seems that there can be a world of difference in your AT&T customer support experience, depending on the particular staff members that you speak with on the telephone support line. Next time I need to add a line to my account, I will definitely stop in here first and save myself an hour on the phone with AT&T corporate customer support. Thanks again!!

Great customer service experience. Special thanks to Van who went above and beyond to help me with…read moremgr tying my iPhone hooked up to the network! Go team ATT

Walk dont run from ATT. Service is non existent & be prepared for ungodly wait times on hold only…read moreto be told you need to be transferred & be prepared to hold for another half hour. seriously I had to plug my phone into a charger. Surprisingly when you do connect the connection sounds like your in the middle of a stadium with a game goin on. ATT redefines the word service to something unrecognizable.

Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

The repair was easy to schedule, they price matched, and the repair was done in a timely manner…read more Excellent job!

Apple Enables App Subscription Scams -- No Refunds, No Accountability…read more I was charged $129.43 for the "InStories" app through Apple's App Store, which falsely advertised a 7-day free trial. I never even opened or used the app before Apple charged me immediately after download. Despite canceling immediately and submitting multiple refund requests, Apple denied my refunds and refused to take responsibility. The developer of the app said Apple makes all billing and refund decisions, but Apple just shifts blame back to the developer. This bait-and-switch is happening to many users. Just check Apple Support forums, Reddit, and the Better Business Bureau -- there are dozens of complaints about this exact scam. Apple's customer service is unhelpful and evasive, refusing to investigate or refund despite clear evidence of deceptive billing. They profit from these charges but won't protect customers from fraudulent apps on their platform. I'm also suspicious about the legitimacy of this Google Business listing/location for Apple. Large companies like Apple often have multiple or misleading Google profiles, making it difficult for consumers to find the right place to get help or leave feedback. If you're thinking of buying apps or subscriptions through Apple, beware. Apple's platform is allowing scammy apps to bill you unfairly, and they don't offer proper support or refunds. This is a serious consumer protection issue that should be investigated by the FTC and state attorneys general. Just as fake this is , for this account is with 52 reviews, with amount of products they sell all over the world and this being their main address , location, you can see how none of this is authentic. This account probably gets deleted and someone starts a new one over and over again. Not sure why its aloud.

Your apple tv remote is absolutely terrible!!! Shame on apple for this nightmare of a bluetooth…read moresituation in this remote. Getting rid of infrared was moronic!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!