Wish I could leave a less than 1 star rating. Absolutely TERRIBLE customer service!!!…read moreI have never been treated so poorly as I was tonight at the Verizon store in Cupertino on Stevens Creek. They had attempted to activate my previous phone for me as the new phone I just purchased and had delivered was damaged and wouldn't work properly. When trying to reactive the old phone, they mistakenly put in the activation date 2 days in the future instead of today as they were supposed to do. We walked back into the store 2 hours later to get the problem resolved and with NO CUSTOMERS in the store, the manager Chris announced that they weren't helping walk in customers and to go to another store, maybe I could get it fixed in 2 days. RIDICULOUS!!! When I walked in, he was sitting on a chair with no one in the store. He proudly showed me his badge so I couldn't mistake his name with another staff member. ABSOLUTELY TERRIBLE customer service, I suggest you choose another store to spend your money at! Or maybe even pick another cell service provider. Buyer beware!

I gave Drew excellent services , he can help no matter how you have a problem of the I-phone, he is…read moregood patient to customers and do his best to assist the consumers request. I will give him 5 stars. Thank you Drew.

I love the Xfinity Store. I had a broken channel changer which they just replaced for me. No…read morequestions asked gave me a new one. The man that helped me was very friendly, helpful, and knowledgeable.

I had a great experience at the Xfinity store on El Camino Real, and that was entirely because of…read moreNora. She helped my cousin and me add a new phone line and get set up with two iPhone 17 Pro Max devices, and she made the whole process smooth from start to finish. Nora was friendly, knowledgeable, and patient -- she took the time to answer all of our questions and made sure everything was set up correctly before we walked out. That level of care and professionalism is hard to come by, and it makes a real difference. If you visit this location, I'd recommend asking for Nora. She turned what could have been a tedious process into a genuinely easy and pleasant experience.

We have always had great service at this Cupertino Stevens Creek location. John helped us today to…read moretransfer a phone number from a completely dead phone to a replacement one. The employees here have always been knowledgeable, and we get in and out in the shortest time possible.

I've had a disappointing experience with this cell carrier. The store has opened late multiple…read moretimes, which is very frustrating when customers make the effort to arrive during the posted business hours. On top of that, the staff did not seem interested in helping and had an unwelcoming attitude. I hope management addresses these issues and improves both the store's reliability and customer service.

This office is moved to a new location, same mall with new address 1026. I came here to check my…read morecurrent TMobile phone and internet plan (was thinking to switch to a new carrier due to their recent price increase). The manager here, Andrea, was very helpful. She looked at my current plan carefully and help me picked a new family phone and internet plan that will be better than my current one with similar price. I came to this office a couple more times regarding old equipment return and new billing questions. Andrea is always so patient and friendly, explain and resolve my issues. Definitely one of the best.

When you step to the door. You will see the big smile from employee. They are fast. I came here two…read moretime already. Jose the best customer service. thank you for help.

Claim 1006-79-4820…read more Policy number CAH6232287789 Stuart Sussman from AAA Insurance sent someone from the City Water Conservation Company to identify the source of the water leak. The company technician put 2 holes in my garage ceiling and removed all the foam while identifying the leak source. Those two holes haven't been closed yet. The source was a broken plastic pipe (condensation pipe). So Stuart Sussman from AAA Insurance, called today stating that AAA insurance would not cover the cost of restoration. As he started blaming AC appliance just because this was a condensation pipe broken. He is just finding an excuse not to cover the restoration cost. Furthermore, those 2 open holes have been left uncovered and no effort will be made to close them. I have been a AAA customer for Auto and Property for about 7 years now and this is the worst customer experience I ever faced. Someone from AAA who is concerned about customer service should take some reasonable action on this case. If the holes are left open, I will take pictures and proceed with a civil lawsuit. Worst customer experience ever.

Came by the other day to get an IDP and it was a phenomenal experience. There were a few parking…read morespots available in the private lot or on nearby surface streets. Check-in was quick with the greeter and I was helped within minutes. Staff was able to take a couple passport photos and process my IDP within minutes. I loved how I was also pay at the staff member's desk with my credit card! Staff were courteous and helpful. In and out within 10 minutes! $20 for a IDP. Passport photos were free for AAA members.

Update (July 28, 2026):…read more You can safely ignore Amy M.'s replies here and not bother emailing reviews@mwg.aaa.com - no one ever responds from there. May 22, 2026: I visited the Mountain View branch to make some changes to my car insurance policy, and it turned into my worst experience with AAA. The agent who assisted me struggled with a fairly straightforward request for over an hour and eventually started insisting that it couldn't be done and that it was impossible to figure out how it had been handled before. Their communication was also unprofessional - they never introduced themselves, used phrases like "I got you covered, brother", and tried to steer me away from the actual issue. A branch manager then got involved and said the change was possible but would require approval from another department. I was told they submitted the request and would follow up within 24-48 hours. No one ever followed up. In the end, I resolved everything through AAA's online chat in a matter of minutes, with no approvals needed - exactly as it had been done previously. Based on this experience, I can't recommend this branch. The staff came across as unprofessional and ineffective.

The good: they're very willing to accommodate needs and were able to reschedule me for an hour…read morelater when I needed to step out to make a call. The bad: the wait is about the same as the DMV. They only had one window open for about 75% of the time I was there. I had to step out and take my call at 3pm because I got there at 2:45pm and it was a 40 minute wait. The appointment I then had for 3pm meant that I didn't actually get called up until 3:30pm. Carve out a chunk of your day for anything you need to get done here. Nice people, just... took forever.

Clearly says their open from 11:00-6:00 everyday but they are closed at 4:50PM! I don't why there…read moreare closed, inaccurate store hours posts.

I came in today because I wanted to switch back to Cricket after having a horrible experience with…read moreanother carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!

Screen Card So, long…read morestory short, I broke the screen on my Samsung S23 Ultra at the gym to the point that it was completely unusable. Once I got home, I put in a claim with my phone insurance through my provider (Xfinity Mobile), and they gave me an option to replace the phone for $99 or to get it fixed for free. Now, I've heard replacement screens can be not as good as the originals, but on the other hand, "free" just happens to be my favorite price--so I took a chance and put in for the repair. This Batteries Plus (B+) was the closest official repair shop in my area, so once I put in my claim, they sent me a link to schedule my appointment, and away I went. The Good: * Tons of appointment times available, and they were totally fine with me moving it up once my schedule cleared up. * Street and lot parking * Fantastic customer service by the three different gentlemen (sorry, I didn't get names). They were fast, reliable, and polite. I was in and out with the drop-off in less than 5 minutes. * Not only are they polite, but they're super fast and they had the parts in stock. They quoted me 1.5 hours, but it was done in less than one! * The screen seems as good as the original, and they claim they use only factory original Samsung parts for the repair. The Meh: * The website to make the claim kept wanting to send text message verifications. Well, if I'm putting in a phone claim then why would you assume I have access to it???? 0_o Not B+'s fault but just needed to vent that. The Ugly: * Breaking your phone is just the worst. -_- Conclusion: Don't be an idiot like me and break your phone, but if you do B+ is here for you!

Came by the other day to drop off some fluorescents. The drop off process was easy with street…read moreparking available. The uniformed staff ensured that I was in and out within minutes! They also recycle batteries and CFL bulbs too! The store has plenty of unique batteries and bulbs for sale!