Took my car here for repairs and was very satisfied with the repairs done to the vehicle.

They keep lying to us about the date my car is supposed to be done. We were only supposed to wait 1 month that turned into 3. I HIGHLY RECOMMEND STAYING AWAY! read more

They lie and they avoid calls! They make excuses and excuses!!! Nick and John are LIARS!! I think the BAR needs to be notified!!! They take Insurance money and don't complete the work and it's now 3 1/2 months and nothings been done!!! THEY SHOULD BE SHUT DOWN!!!! read more

If you're looking for the best auto body shop in town--look no further than Xtreme Auto Collision. This is the ONLY place I trust with my car. From the moment I walked in, I felt taken care of. The entire process was smooth, professional, and fast. A huge thank you to Janette, who went above and beyond to make everything easier for me. She got me into a rental right away and kept me updated every step of the way. Her communication and care made all the difference. And to John, the owner--thank you for making sure everything was handled efficiently and with care. You truly run a top-notch business. I'm beyond happy with the results and with the service. If you want peace of mind, amazing customer service, and a team that knows what they're doing, Xtreme Auto Collision is the place to go. read more

Going to a auto collision center is something I'm sure most people do not look forward to and this being my very first time going to one made me very nervous. The other driver that hit my car was a Geico policy holder and again I honestly thought this insurance company was probably not good, but they took care of everything in a timely manner. Xtreme Auto was recommended by Geico and I was told I could choose any body shop of my choice if I desired. They gave me the address and told me this was the closest location to my home and so recommend it, and also provided a very nice 2021 rental (lol). I'm so glad I went with this place. From the moment I arrived I was greeted outside and directed inside and given the name of who would assist me. Star the front reception was always friendly and informative. The representative that assisted me at the collision center was very nice and completely thorough( I believe his name was John ) So from beginning to end this experience was easy and stress free as I constantly received updates. Here are the photos of before and after. My car looked like new and I'm very happy with this company!! Thank you Xtreme Auto!! read more

Xtreme Auto Collision - Before - Auto Detailing Near Me - Fresno, California

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NEVER AGAIN !! There was only ONE good honest worker there. Forgot his name unfortunately but this place is TRASH ! DO NOT COME HERE ! I guess we love to flirt on the phone with other co workers while customers call. A female worker there was literally flirting with another worker while I was calling for an update.The owner or boss tried to lie and say my tire showed up this way. Until I showed him proof , but once again there was a guy there who admitted to the boss that it was new and the boss looked mad because his worker was honest. This is place is actually horrible. Actually. You're better off hiring your boy to get it done in his backyard for a 24 pack of beer. This place SUCKS! DO NOT COME HERE ! But to that one worker thank you for being honest and calling me about updates and possible funding(s). read more

Xtreme Auto Collision - The tire the manager tried to lie about. Until his honest worker told me " no this is new " and the manager or owners eyes lit up. - Auto Detailing Near Me - Fresno, California

worst service ever!! my car has been there for 3 months still have not gotten it back! all they do is lie about when your car is going to be ready! im beyond pissed will never ever be going back at this point i just want my car badk i could have fixed it myself faster!! read more

Do not go here. I was not given honest updates. Only some parts were replaced and were poorly placed on vehicle. If you have the choice go somewhere else. read more

My insurance company, Geico had my car taken there on April 25th.....it was finally ready for pick up on July 2nd....when I picked it up and got home I found that it had been broken into in one of their locked shops where my glove box and console were completely emptied.....I reported it to Xtreme on July 3rd and was told by Martin their shop was broken into over the previous weekend and 3 vehicles were broken into.....they failed to set the security cameras that weekend, June 29-30th....they waited until the following Friday to make a police report....I still need to take it back next week for some minor issues that weren't taken care of....I would never recommend to anyone!!!!! read more

If I could get 0 give stars I would. Staff was dishonest about how long my car repair would take. Horrible customer service, I had to constantly call and ask if my car was really going to be ready that day. Like I told GEICO they are nightmare of a company, I would never go back to them. The owner had promised me 2 weeks of paying my rental again they lied and still haven't bother paying me back. No matter how many times you call to get any information or status of anything you won't get anything back. I had to get GEICO involved to even get my car back. It look like they dented my car and where they fix the front bumper sticks out. read more

DO NOT TAKE YOUR CAR TO THIS PIECE OF JUNK COLLISION SHOP even if it's a recommended shop from your insurance company, it's a shame that this is recommended by Geico. It is literally a CHOP SHOP! I don't understand how they're still in business! 30 days later we got our car back and now the hood won't close and snap, they put the air intake sensor on incorrectly and had to tow it to Infinity to get it diagnosed. This shop had our car over 30 days and basically the car sat in the heat. At this point we're having to take our Infinity to another shop to correct what this shop failed to repair. Oh! And when you call the shop to get status? They transfer you to someone's voicemail and no return phone call. Two days later my husband had to call back and let them know we've already left a voicemail and no one returned our call. Finally when you get to speak to someone and you think they know what's going on, they tell you that the parts are "delayed". Fair warning DO NOT TAKE YOUR CAR TO XTREME BS AUTO COLLISION! STAY FAR AND CLEAR OF THIS PLACE! read more

Xtreme Collision is extreme alright- EXTREMELY horrible at fixing cars and EXTREMELY negligent in their job at making vehicles safe. I would never, ever trust them to fix my car, or any car of anyone I loved or cared about, because they clearly do not care about the safety of any of their customers. My son was in an accident, with another car hitting the rear driver side wheel. We did not choose Xtreme, but because other collision centers were at capacity at the time of this accident, our insurance directed the tow driver to take the car to Xtreme. First of all, they kept extending the completion date, and very concerningly said they were trying to "fix all the gaps". Of course, what do you do when a business already has your car and says something like that? When it was finally done, later than promised, the owner of the business did a "walk around" of the vehicle, but he did not really show us what work was done to the car. All he did was try to hype us to give him a good review online. It felt like he was actually trying to distract us from looking at the car when he was doing this. The next day, less than 24 hours after getting the car back, a large part under the front of the vehicle came undone while my son was driving on the freeway! It could have easily caused a second accident and injuries to my son! Thankfully he was ok, but it was EXTREMELY shocking that Xtreme did such a poor job that this would happen and fail so quickly and so dramatically. It's like they didn't even try to fix it. So after the stress of the first accident, dealing with insurance, getting a rental, etc., we were now back at square one, and had to start from square one getting a tow truck to take it to another collision center. The owner has some nerve too. While we were in the middle of getting the car towed to a legit collision center, he called and tried to get me to take the car back to him to fix. NOT ON MY, OR MY SON'S, LIFE! The second shop found that Xtreme had not repaired or replaced multiple parts that were damaged in the accident, causing things to be misaligned, leading to what happened the day after we picked it up. They clearly just tried to "force" gaps to line up, without doing the internal work on the car to make it safe or right. I would NEVER take any vehicle to Xtreme for ANY work if you care about the safety of those driving or riding in your vehicle. Seriously, this place doesn't deserve to be in business. read more

Worse place to take your car, not only do they take there time and keep you in the dark, they over price your ins and your car will come back with missing parts that they will tell you were already missing when they got it. All and all, never take your vehicle to this joke of a body shop. Terrible place... read more

Fast , efficient, great work and very professional. Kept me updated during week that my car was right on schedule.

I ran over and killed a large dog a dog a couple of weeks ago and it unfortunately didn't make it. Neither did the front of my car. I was so upset about the dog and my car. I called my insurance, they picked up the car right away and took it to extreme auto collision. They provided a quote pretty quickly along with an estimated date of pick up. They continuously updated me. Very professional phone calls, very kind and knowledgeable service reps. I really appreciate them keeping me in the loop about the progress. My car looks brand new! I am extremely pleased with everything and highly recommend them!! read more

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Great service and communication. Returned my car to me better than when I left it. Would recommend to my family and friends.

This is the second time I have used this shop, and I am just amazed by the fine customer service and attention to detail. Fernando did a detailed estimate and wasted no time putting someone on the job. Stephanie at the front counter kept me updated every step of the way, and the bodywork was just spectacular. They kept me updated with text messages and were able to get me finished three days ahead of what they estimated. I highly recommend them. read more

Parents took their car here after a hit and run. Quarter panel is sticking out a tad bit and welding wasn't as clean as I think they could've got it. You can clearly see it has been in an accident when the trunk is open. They got their car back after about 3 weeks, my mom notices an object shifting from side to side as she drives from table mountain casino where she works to home. After a week of looking and looking, they look in small spaces to see if they can shine a flash light though one of the openings. My dad ended up taking apart a few pieces to where They find a tape like object. My dad pulls and pulls and it's almost never ending. What irritates us is, what if it was something else? MORE serious? I'm sorry to say, but this is "sloppy" and was not organized. Also, customers should be updated on the status of their vehicle to ensure deadlines are met read more

Until I got my car back I was going to leave a bad review about this place but I was very pleased with how they fixed my vehicle that I decided to give them two thumbs up. They did great work on my car. The doors on driver's side were destroyed from a hit and run and they made it look brand new again. I was initially upset because it took 22 days to get my car back and the date my car was supposed to be finished kept changing and that was very frustrating but in the end they made my car look beautiful again and even detailed the inside with a vacuum and all. I wish it hadn't taken three weeks but they do good work. read more

Xtreme Auto Collision - Before - Auto Detailing Near Me - Fresno, California

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I will give it to them as they did try to make things right by giving me $200 off my deductible. However, if they improve communication this would not be necessary as I would much rather have an honest (I think your car will be ready about this time instead of being repeatedly told it would be ready by the end of the day and the disappointment and frustration of it not being ready). In addition, them calling to update that it wouldn't be ready would nice since the customer is obviously going to assume what you told them (that it would be ready by the end of the day). read more

The jury is still out on my opinion of this location. My car is currently in the shop, and i was told i would receive updates every Tuesday and Thursday . It's been a week, and i haven't gotten 1 call. It took over 1 1/2 months to get car in and over 3 weeks to receive my check from the insurance company??? It doesn't check out, but at this point, im following thru since this place was recommended by my insurance company. It was also closest to my house. We will see how long it takes, and if i get called with updates or do i have to chase my updates down? Hopefully, the work they do is worth the wait. It's all in Gods hands at this point..... i will update and edit review when all is said and done. read more

I would highly advise anyone from using this business. I was coerced by geico to use their preferred body shop in order to receive a rental car after their insured driver rear ended me. I received the estimate for used and non oem parts on a car with frame damage to the total less than 7k. When I notified them I was seeking second opinion I told they had disassembled the vehicle and that they would be charging me $495 for their services and the car could no no longer be driven. This company is willing to cut corners and decrease costs for the insurance company using substandard non oem parts and used parts to repair your car in order to maintain relationships with the insurance company. Ultimately putting your safety and the safety of your family at risk. No oem parts are not tested for safety and significantly cheaper than OEM parts. They can also negatively affect the performance and durability of your vehicle. The quote I received was for less than 6000$. The car was not properly evaluated and was later taken to another shop where the muffler and splash Guards were removed to properly assess for frame damage. My car was a total loss with substantial frame damage that was not found by this shop. read more

Excellent customer service! Saved me money and was able to fix the problem quickly. Thank you for the assistance, I know where to go back if needed :) read more

My car was continuously pushed back with different dates of when to pick up. They get annoyed when you call for updates. Very unprofessional when communicating with their customers. Being kind cost nothing. And in this case, this repair shop lack that skill. read more

i would give them a zero star as a feedback if there is an option. Accident happened in January 8. I called them to schedule appointment and other party insurance agreed to pay for it. In 2-3 weeks i took my car there. the mechanic took pictures and said he will call me back when part are delivered so i can drop off my vehicle. I called the following week to know of the parts are ready. She said will will call you when ready. I was waiting for next 2-3 weeks and called back . She said there is no History that i took my car there and there are no pictures that they took. So she scheduled again to take pictures then she herself took the pictures and said my vehicle needs no part change they will just repair it. I explained her that the mechanic told me that parts needs to be changed. She denied. And I dropped off my vehicle for repair. Also i asked if they can give me an estimate on my cracked windshield that i will be paying off of my pocket . She said their mechanic will call back today with that estimate and i never received any call . After 10 days i called to ask how long it will take to get repaired. thanks to god that a mechanic answered my call. he said your car needs part change not just repair. I explained him everything and he said he never knew about that . and he did not know that it has been more than 2 months when i first came. He said he will fix this in this week ( week of 4/12) i called again to ask about windshield, again she said they will call back that I didn't receive. more than 3 months past and i m still waiting to pick up my fixed car that was possibly able to get fixed in 7 days. front desk service is very POOR. They need better and responsible workers who can make sure that customers are getting their repair done with in timely manner. I feel like i shouldn't pay them a penny. read more

DO NOT TAKE YOUR CAR HERE. If you want your vehicle repairs done in a timely manner without beating around the bush go somewhere else.

Worst place ever from customer service to service. I don't live in Fresno I'm frm the Bay Area. The first issue is I was given an SUV as a rental while my Prius was in the shop. After not reporting damage to harassing phone calls about rentals and picking up my car before damages were repaired. The receptionist were rude as fuck and I had to have my auto insurance call several times while there. When I finally got my car back I drove less than 20 miles and my check engine light was on and my hybrid battery was failing. I took it back and was told that I need to put water in my hybrid battery. I explained that I have never had to water my Prius. I was told they didn't touch it and that it was my responsibility. I explained that there was fluid in there when I brought my car and seeing as I have pics of my car taken completely apart, they did touch it and if not then it might be damaged. I was guaranteed there was nothing wrong other than the water I need to put in bc my insurance does not pay for fluids. Again, I disagreed and the mechanic asked if I had singed the waiver and when confirmed he said I'm not doing anything get this car out of here. I attempted to go the fuck off and management came and apologies and says they will fix it. An hour after they closed I stood waiting while they test drove my car and then took it back in the shop. Almost an hour and a half later on New Year's Eve I must add my car was brought to me. And I was told they couldn't get the light off so they drained the water they put in from my hybrid battery and replaced it with antifreeze. They said that made the light turn off and that they are sure it is fine. Now, my car is running weird and I only took it in for physical damage. I have a feeling they put the wrong oil in it and I it was recommended I get another oil change. read more

If I could give less than 1 star, I would. My car has been in the shop going on 2 MONTHS now. No frame damage, no engine issues, no electrical problems, just simple body work. Three times now I've called to get an update, twice being told they don't know what stage my vehicle is in, and once being told it was finished and the parts being put on. Although I have never once received an update call back, after this call I decided to call back in and guess what? They don't know what stage my vehicle is at in the process for a third time. I've signed 3 different forms to give them permission to continue working on my vehicle and expect I'll probably have to sign another 3 before they're actually finished. I'm sure nobody would choose to have their car here, but even if your insurance suggests it, please to go elsewhere. read more

Took my car in Monday morning for a new bumper. Picked it up Wednesday afternoon. It looks like a brand new car I am very happy. They even buffed out some scratches I had. Everyone was very friendly and helpful. I highly recommend them for your auto repairs. read more

My mother took her truck here for three of her windows to be replaced for an insurance claim and they had her truck for two weeks and she just got it back and the installed the wrong window so it doesn't latch which means the center window does not close.. so now she must take it back it's just ridiculous how much cars they have there it seems like they just want the money from the Insurance companies and they cannot fulfill there job in a timely manner or even do it correctly. It's sad because it's my mothers only car and it looks like it's going to take about a month to fix a broken window correctly read more

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It took months to get an appointment and the day of they told me they were not scheduling any repairs. If you no you aren't scheduling any repairs maybe call your customers and let them know so they can go elsewhere for services instead of wasting 3 months. read more

If I could give this less than zero stars, I would. This has been the most awful experience having this company work on my vehicle. They are supposed to be express care, yet have had my vehicle for 5 months. The front desk lady's customer service is appalling, and she would be the single reason I would NEVER come here again. They have given multiple expected completion dates, yet create excuses each time it is supposed to be done. The management claims that they will reach out to you regarding questions, yet even that they cannot fulfill. I seriously regret ever choosing Xtreme Auto Collision; they are one of the most unprofessional, unhelpful, and non efficient companies I have ever experienced. read more

Don't ever take your car here . Ladies in the front arare unprofessional. My car has been with them for 3 months and I got it back with a scratch . Terrible washing and detailing that's why I preferred not to get one but they begged . Was supposed to call me back to put a part on for my car and never did . read more

I had to wait to post this review until I got my vehicle back, which this business held hostage, because of how petty these people are, if they read it beforehand they would've added some kind of ridiculous fee that was deemed "necessary" by the mechanic. I can't believe I'm forced to give this business one star just to leave a review. I was sent to this auto shop by my insurance company based on its distance, which was close. Initially I did not want to conduct any business with these people based upon the reviews other people had left which all have one thing in common, the time frame repeatedly being moved forward from its original completion date. Repeatedly. The quote was also ridiculous by the way which was 2 grand, I have a mechanic that wanted to do the job for $400. I ended up getting strong armed into having this shop do the job because the owner would not let me drive the car back to my house because of "safety" reasons. I'm just going to say it at this point, the owner is full of shit so be wary if the woman at the desk calls him up to speak with you, it's because he's good at coming up with excuses or reasons that ultimately leave his wallet a little thicker. My mom who was with me at the time fell for his bull about why they should do the job, because you can't trust other mechanics etc. I also had a $500 deductible which my mom said she would cover at the time if we just left the car there, which she then later said she actually couldn't cover when the bill came. In the beginning, as you probably guessed, came what was expected to happen. Initially the quote had the job completed in a week on a Friday. That was pushed to next Friday. And then the Friday after that. Upon the approaching completion date the woman at the counter called me for the bill. Since I'm still making payments on my car the bank is listed as a lien holder until it's payed off, so when the insurance company sent the check it had my name and the banks name on it. The shop would not take the check needless to say, I had to endorse it and then mail it to the bank so they could endorse it, and then they had to mail it to the shop. The woman on the phone at the shop called asking for the money and I told her that what the bank told me was they were overnighting the check to the shop. She didn't believe me smh and said the bank needed to tell them. Well I'm not doing your job for you, so I gave them the banks number. She called and told me I had to call them again and tell them to send the shop a message that they were overnighting the check. Well again I'm not doing your job for you, so here's my account number. About a week after that I finally was able to go retrieve my vehicle. When I got there they informed me that they got the $1500 from the bank but they needed the $500 deductible still. I told them fine, but as it was Monday I wouldn't be paid until Friday. They didn't like that. I asked the owner if he could just give me my car and I would pay him on Friday/ my payday. He said if he did that, that corporate would have him fired, the receptionist fired, somehow everyone would get fired if they had to wait to Friday to get paid smh, the OWNER of the business told me this. I said okay what if I got a down payment? Part of it now and the rest on Friday if they let me take my car. He said no, but hey if I paid part of it now I wouldn't have to pay so much on Fri smh/ rolling my eyes. I said I'll see I have to see if I could borrow some money from someone. On Mon after that fri when we spoke the woman at the desk called me for the down payment. I said I'm sorry but no one has any money to lend me so they would have to wait until my payday. She said no and that I promised to make a payment today, which was a lie I said I would ask, so if I didn't make any payments today that they were going to put a lien on my car! Needless to say these people are not above making straight up threats to you if they don't have their way. I am a recent college grad, I am a new veteran who can barely qualify for a job in retail, so I am swimming in debt and bills. That did not matter to these people, that a vet trying to stay afloat after his tour could not afford to pay the deductible until his payday. I'm pretty sure they were thought I was lying and was trying to get away without paying the bill based on my ethnicity but I'm not going into that can of worms. I had to have my mom go down there and explain to them that she was letting me borrow her mortgage payment just to get my car out of there sooner than later at this point. If she didn't it would've been another $450 when I went to go pick it up. $60 lien fee plus $75 a day for holding the car. How you gonna put a lien on a lien, seriously! Every experience I had with these people from having to talk to them to their shoddy work, as an aviation mechanic in the Navy I could've done the work myself in a day and have it come out much nicer looking in the end, was bad. read more

Xtreme Auto Collision - My finished car - Auto Detailing Near Me - Fresno, California

I've called 3 times to follow up on an appointment to get my car fixed. The same female answers and every time I call she's takes my phone number and name and says she'll get back to me which never happens. Very unfortunate their customer service is non existent because they do really good work. Will be taking my business elsewhere. read more

Before you write a bad review, give them credit! This time has been difficult for us all, and they are trying their best to get cars back to you while faced with significant delays for parts. Whether you are paying out of pocket, or having your repairs covered by insurance, they get sh*t done! The quality of their work speaks for itself! I am so pleased with the body work and detailing that was done to my '21 Camry. I would recommend them 10x's. All the staff have been friendly and awesome to work with. Thank you, Xtreme Auto Collision! read more

My insurance recommended this place after I was involved in a hit and run. Everyone there is amazing. The owner, the gals up front and Fernando took great care of my car. It was so smashed up and when I picked up it was just like it was when I bought it a year ago. I definitely recommend this place to anyone who needs body work on their car. read more

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Not the place to take your car to get fixed. Horrible service. They do not answer your phone calls at all when you're asking for updates. A 7.5 hour paint job took a week to fix. Not once did they call me about the details on my car without me trying to contact them. When my car was ready for pick up, they also did not even notify me. I just showed up because I did not hear from them the whole day. Apparently they were "busy" with others when I was the only person there. Paint job was not done well. You can still see imprints of previous damages. read more

I recently purchased a 2004 Escalade. The rear door needed to be replaced. I went all over town getting prices. Xtreme auto collision in my opinion, was the most professional. They vividly explained the whole process and assured my wife and I that the process would be 1 week. I felt that was pretty good considering most other places had me a 3 to 4 weeks. Upon picking up my truck it was immaculate. The work was very good and you couldn't even notice that it was fixed. I am very please le with Fernando and John there. True professionals who know what they are doing. Thank you xtreme for your help. read more

Xtreme Auto Collision - Looks brand new - Auto Detailing Near Me - Fresno, California

First business with them was an insurance repair. Work was great, all deadlines met very happy. Brought in another vehicle for some minor work i was paying for. Same great results and all deadlines kept. Very happy! read more