Our car was involved in a hit and run. Called this place to get an estimate and they gave me an appointment for the following month. We were going to pay out of pocket because it doesn't have full coverage. Today we called to confirm our appointment and she didn't want to help us find our appointment time because she couldn't find it with our phone number. I had to suggest for her to look up with name before she gave up as if it weren't common sense. She then said she couldn't take us in because they only take with insurance. This lady was not helpful!! She should not be the face of that business. Showed no empathy. Waited a month for this appointment, what a waste of time!! read more

Brought my lexus in to have the front bumper replaced, after several "it will be done tomorrow" I got it back 12 days later and my hood looked like they took a belt sander to it. I emailed Bob the photos with no response, my attorney will be dealing with it Monday. I wouldn't go here if you can avoid it. read more

Xtreme Auto Collision - Auto Detailing Near Me - Fresno, California

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Thank you to xtreme auto collision for doing a good job and geico joe who was really corporate with me and gave me a renter while my car was in the shop being fix! Also to enterprise for a good rental car. Good people that try their hardest to please everyone! Especially John! read more

Great place so happy geico sent me here. I had a car side swipe me on freeway my driver side was damaged went to XTREME AUTO COLLISION, John had it ready to go in no more then a week was extremely happy with the work and detail they put into my car i would high recommend XTREME AUTO COLLISION for your car repair. read more

Awful!! We came here, because they worked with our insurance. 2 weeks ago we drove in the car ( by the way very narrow difficult parking lot to get in and out of) for them to take some pictures and get an estimate on the front bumper and lamp. It took them over 2 weeks ( or more maybe) for them to get their estimate in. When we got back in touch with them I asked if they were putting name brand parts on our car, and they told us they were going to using 2nd hand lamp and a like bumper. I asked to let me ask my insurance if they covered name brand parts. After hanging up with them, i contacted our insurance asking about the parts and Xtreme Auto Collision had already called AAA and our agent said they are dropping our now refusing to work on our car. This was 5 minutes after getting off the phone with the auto shop. After waiting over two weeks for repairs and my car still needing a new bumper and lamp. I had to start over again with a new company. I don't recommend this company, all I got was wasted time, and impossible people to work with. Not to mention I still don't have a fixed car. Not to mention the frustration. I would Think twice before ever working with them. read more

Took my Mercedes here as I was involved in a hit and run, they gave me updates every 2 working days throughout each week on the progress and what they had done so far. Got everything done as fast as possible, great customer service they're really nice too and everything was easy. Would recommend . read more

I have a Lexus 2012 IS250 and the sunroof won't open. Thanks to the business owner John who assigned his technician, Chuy to fix my problem. I'll come back to this shop again everytime I have a car problem. read more

You got an issue with the job, they make it right! At the end of the day, we got what we wanted. The job was done great to my father in laws truck down to the shine. Very professional and the manager with the owner helped us out to satisfy our needs. I'd recommend this place to anyone read more

I have taken 2 different vehicles to Xtreme and they have given me excellent service both times! I have recommended them to many people and they have all been extremely satisfied. read more

If I could I would leave zero stars. My catalytic converter was cut and insurance referred us here since it was in their network. The car is a 2006 accord so I am fully aware that it was not in the best condition. My son got home from picking it up and noticed the driver side door would not open from the inside so he had to roll down the window and open it from the outside. He then noticed that the passenger door handle from the inside was broken, literally in half. I contacted the shop and the manager-Bob advised me to take the car in this morning. When we arrived, he seemed nice then we got out to the car and he started pointing out issues with the car. The bumper is messed up, the glove compartment is broken etc. We went back inside and he talks to one of the women in the front who said that when the car was towed in the door didn't open. Funny response because the car wasn't towed in. We drove it there and she knew that since she told us we would have to leave it due to it being unsafe to drive back home due to the smell. Once I told her that she said oh then maybe it was another car? SMH I never once asked for them to fix or replace anything other than what was broken while in their care which was the door handles. A rude guy name Tom came out and became extremely confrontational with me especially when I told him I would leave a bad review. All of this happening while Bob is making excuses of how no one would of broken the handle and no one sat in the passenger seat although the seat was completely reclined back. Tom kept yelling just buy them a new door handle then Bob. Truly unprofessional! I even had to tell Tom to get out of my face being that he is a man and literally yelling at me. Bob then took my son and the car to the back and when they came out my son said his solution was for my son to go buy the parts and he would have his guys fix it. Now why in the world would that be a solution? I told Bob, no thanks. We will go ahead and report it to our insurance and I will be contacting BBB as well as leaving a bad review. His response was please mention I at least tried to help. I laughed and said by having us buy the parts that you broke? I've since reported them to my insurance and will be contacting BBB after I write this review. Bad word of mouth goes further than good word of mouth and the unprofessional level this shop holds is embarrassing. read more

Amazing service! They finished early and were super transparent with their process. Highly recommend

Horrible, they can't even make up their mind. If you say "Monday" don't deliver my car next Monday. Customer service is horrible. "GIRL?!" KNOW WHAT YOU'RE TALKING ABOUT! It's annoying. Learn something while working there. Come on! read more

I recently brought my car in here to have repairs done after an accident. I was helped by a very nice lady named Christina who absolutely made sure I understood the entire process and went above and beyond to make sure I was happy. Now the reason I am giving only one star here was the completely unprofessional and racist attitude of the rest of the staff. Unbeknownst to them I understand Spanish and to have the office staff degrade and bad mouth this young lady in front of a customer is completely unacceptable and because of that I will NEVER bring my business back here or refer anyone to this place. Absolutely shameful they would allow their staff to talk about someone in that way at all let alone in front of customers read more

Every interaction, whether if it was with the people in the office, people calling over the phone to update me on my car and the owner John, was friendly and professional. I got into a minor fender bender with the curve on the median and it did some damage to my car. Oil pan, muffler, two right tires and two right wheels were some of the damages. Xtreme Auto Collision fixed my car and they have a lifetime warranty on their repairs. My Geico agent directed me to this place and would highly recommend this place. My car was recurved on the date it was promised. read more

What a great crew, and excellent experience all-around. From day one, we were informed by way of timely updates, felt as if we were put first, and almost felt spoiled. Their work is spot on, employees are friendly and personable, and above all, their rates are fair, honest, and the car drives like it has a new front end! We were in and out of there in no time, and we'd not only go back, but are definitely recommending them to friends and family when needed. Thanks for the great care and service. read more

So I used Xtreme after my vehicle got hit from the back. First off it was a body shop that works with my insurance company. My experience was horrible. First off no one told me I would need a deposit for the rental from enterprise they would not take cash but, I didn't find that out until the agent sent me to the bank or else I thought that is what I told him " I'll be back going to the bank" I get back and he don't take cash. But the worst was Xtreme auto and Harvey. They told me my car would cost 4100 I saw the estimate and geicos was a little lower and all of sudden when I said I would take the retention. And put in the remainder to my car fix the price jumped up to 8000. That is 4,000 more for what! Well I wouldn't know because he had the receptionist call and read this Long list of cosmetic fixes he will do. Because I saw the diagnostic report it said my car was in good condition. So please people do not go here. Do not they will rob you and will lie to you. They don't know how to run a business. Xtreme along with geico stole my car from me. Believe me it was not 8000 worth of damage. Do not go here, find another place please... read more

Took my car here to have my back window replaced thru my insurance. I was a 1st time customer and was told they would take care of my car, clean out all the shattered glass, wash my car... Well when I picked up my car it was filthy, water spots all over, dirt from them getting in and out of my car. I complained and talked to the owner who asked me to please leave my car the over the weekend and he personally guaranteed me that he would make it right and have my car detailed. That was on a Friday. So Monday afterwork about 5:30pm I go back to pick to up my car and it was never detailed. They scrammbled and had a shop mechanic try and wash it real quick while I was waiting. The owner was no where around. My car looked like crap and the next day my daughter go cut on glass they left in the back seat. I had to call a detail guy to wash my car and clean out the glass they left. I will never use them again and I strongly recommend that no one else does either!!! read more

I was recently in an accident and was recommended this company. I had a huge, ugly scrape on the side of my car. They were able to fix the whole entire side of my car and repaint it (which was covered by insurance) I also had my own damages on the car that I wanted fixed so I decided to do so while it was already in the shop. Such as dents on the hood and on the other side of the car, a sensor that had fallen out. They were able to fix everything and made it look BRAND NEW again! They keep you updated and they're super friendly. Great customer service! I would definitely recommend if you want the job done right, Thank you guys!(: read more

We had our car "fixed" here, and had problems ever since. I wouldn't advise anyone going here, if you get the same treatment we got. It was a total nightmare. read more

My vehicle has been at this absolutely horrible place filled with workers who dont know what their doing for 2and a half months and they have not fixed it,they order wrong parts multiple times, don't give me updates unless I call them multiple times, and overall don't know what they are talking about, the only person their who is actually useful is nick, I recommend unless u don't like ur car and don't want it to work right then don't take ur car here.PLEASE DONT GO HERE, WARNING (DONT GO HERE) read more

The customer service was outstanding. There was a problem with the manufacture sending the part. the owner called me personally and told me about it and cut me a deal. he was very courteous and very cool to deal with the ladies upfront were very helpful and my car looks fantastic I will be coming here again I already made another appointment to come here again love this place. read more

Great customer service. Collision repairs looked great. Stephanie and Nick were very helpful and did a good job communicating updates. I would highly recommend this business. read more

these guys are the worst ever!!!! i got hit by a drunk driver in February and i barley got my car back a couple of days ago. in the beginning they said it would only take a couple of weeks and then they pushed the due date and then when that day came they pushed it back again and again and again. They would always say "we just need this part and it's done" but then when that part came they would say "we found something else wrong we have to order another part". These guys are totally lost and are just horrible at communication. I was waiting on a seatbelt which was the last part and they were taking months for just that one thing and I got tired of it because the calling and asking for updates was not doing anything so I called the bureau of automotive repair(BAR) and told them what was going on and mechanics from Xtreme started freaking out telling me to please close the complaint case and then they said "we have the seatbelt " all of the sudden. So basically they had it the whole time and were just to lazy to put it on or something, all it took for them to get moving was to call the BAR. needless to say do not ever go there to get your car fixed go to Francis auto collision or something they are fast and honest. I could go into more detail about other problems I had with Xtreme but I would be writing a book of all the things they suck at. read more

We had a Nissan truck in this repair shop after the accident. It sat there for more than a month for us to pick it up. Then when we got it did not have the antenna with the vehicle. Then we had to wait until they had the antenna and called us to bring the vehicle in to install. Then we had to wait for more than 2 hours to get the antenna installed. That was not end because the repair timing kept changing the insurance just paid for certain time to their policy. Extreme repair shop agreed to pay for the time left by the insurance and asked us to leave the vehicle there at their shop. We did and they said will send the information and notice the rental car about vehicle returning . Extreme repair did not by accident or on purpose to notified to the car rental. We have to call the car rental for their over charge. Now, should anyone bring the vehicle to this shop for repair? Should we notified their actions to the Federal Consumer protection for protection to any future consumers who don't have to be treat like that? read more

My car came out lookin spankin new! Great service and convenient, enterprise is right there! Best in Fresno!!!

I took my car to them to get it fixed they did an estimate in which they only count not even half of the part damaged on the car and when I ask them to do a safety inspection on frame and body they said they don't have to do that so I ask for my car back it took one hall week to do it and when the car arrived to my house almost all the parts they touch where gone and the car looked like they use it to have their pets sleep in side so I called them back and they only said that they forgot to put the parts back inside the car I feel sorry for all the people that had taken their car to them I will recommend take it to the dealership and have them do a full safe inspection on the car you all may be surprise on what they will find out I strongly recommend think more than twice before taking the car to them...for the record my car 2021 Subaru wrx sti whit only 3,800 miles looks like car pulled out of a junkyard.... read more

Horrible service. They make you wait and in the end everything falls apart. We sat there and watched other people get taken care of before we did. When we complained and wanted to leave there was no type of customer service that was expressed to keep our business. Will never do business was with them and wouldn't recommend them to anyone. read more

Getting into a car accident is never fun. Fortunately, with insurance and places like this it makes life a whole lot easier. My car was here for about 3 weeks maybe less. I feel like I got my car earlier than expected which is great. Everyone was pleasant and helpful. I received phone calls and text messages to keep me updated on the progress of my car. It's nice being kept in the loop so i never have to wonder what's going on or why is it taking so long. Fernando called to go over parts and costs with me and to let me know my car would be ready after final inspection from them and my insurance. When I picked up my car I was greeted by Fernando and his employees. They had my car washed and waiting for me. Fernando seems like an honest decent man. I feel like he really cared about his business and making a good impression on his customers. With that being said, a day after I received my car I noticed some things were not quite right and i phoned Fernando. Told him my problems and he told me to come right in. No need for appointment or anything. That was great customer service!! Fixed the issues and now my baby is as good as new! I do recommend this place if you are having any issues with your car. I don't think you'll find a place with better customer service. Thank you Fernando and your team!! read more

Great work! And great service. I hit someone's car called to get it fixed John got it in the next day and had it all ready for us to pick up a day later. The work was done in a very efficient and timely manner! John is extremely helpful in many ways and cares about giving his customers good quality service. I would recommend anyone to get repairs done from this shop. read more

Decent and looks great at first but make sure to really take a clear and detailed look around the vehicle before taking back. They seem real "nice" too but get you in and out but maybe that's why they're actually a bit sloppy on their work. But the owner is real nice. read more

I got rear ended in OCTOBER, 2021. I took my car to get fixed in this shop. Worse experience I have ever had with a auto Collision shop. They promise me certain dates when my car would be ready. Ignored All my messages, it took about 2 months for my car to be ready. To top it off, they didn't complete the job. One day it was raining and notice my trunk was full of water. All my equipment and clothes for work were soaked in water. Then we noticed they didn't seal the back of the door for my trunk. Yes, they didn't do their job right. Now I've been waiting for two months for them to fix it and they keep making excuses that they haven't gotten the part. They did that to me right in the beginning when I asked when my car was going to be ready. I talked to the owner in person and made it clear how frustrating his company was by the way his name is John. John begged me not to give him a bad review. He even offered me money. I decline that money. Like who in their right mind bribes law enforcement with money. I would suggest not to take your car there, just a horrible experience and it's already February and my car isn't completely fixed. read more

Wow what great service. It was fast, communication the entire time about the timing, had my car back in less than 3 days, and my car was left so clean and shiny. Pricing was extremely reasonable and I highly recommend to anyone considering a body shop. read more

I had an excellent experience with this company. they did a great job with my, extensive repair. Plus detailed the inside of my car. I would highly recommend them ! All staff was friendly and professional. it was so convenient because there is an Enterprise Rent A Car right inside. read more

i got into a wreck a few months ago and my car was in real bad shape and thanks to Fernando and the guys here my car is back and better than ever! i really appreciated being kept up to date with my car and the progress and not only did they fix my car but they cleaned her for me!:,) what a blessing so grateful thanks so much!!! read more

Xtreme Auto Collision - before - Auto Detailing Near Me - Fresno, California

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I went to Xtreme on the recommendation of a female friend who told me they were very fair which is important being a female also. I dealt with Bob, who treated me with the utmost courtesy and understanding. They let me leave my car to be fixed while I was out of town which saved the rental car fee. They put my car back together again, and she is looking smashing. I would like to add that when going for the estimate my car battery died. Bob went Costco, and bought the battery returned with it and put it in for me at no charge. Now that really is CUSTOMER SERVICE. read more

So far so bad. Customer service need Jesus! Like seriously! So rude! On top of that the "GIRLS" who answers the phones when they feel like it needs to know what they're talking about. I took my car there to fix my front bumper but she told me they ordered a spoiler! My spoiler was fine when I took it there. So it's going to take a couple more days until pick up. It's been a month now. Y'all broke or something? Come on get your things together it's 2018! read more

Called about my 2018 Toyota Camry hybrid which had been in a front end collision. I asked to speak with a mechanic/ or garage supervisor. The front desk told me they had no phones to the mechanics and "what do you want!" attitude! Of course, I am not taking that kind of attitude and told them they lost my business because of that attitude. I'm insured by Geico and they were the recommended shop. The car is a new model car with lots of microprocessors, cameras and relay switches in them. I needed to know how much work have they done on these new hybrids and other pertinent questions regarding the vehicle. I'll be dammed if I give them thousands of dollars in repair work when a front desk employee refuses to cooperate with what should be a doable request. I took my business to (Francis Collision) where the front desk allowed me to talk with the main manager who assured me they did several of these model cars before and discussed with me other pertinent question. read more

I went to this company through my insurance, and I was very pleasantly surprised. Not only did they fix my car to look better than it did, they also washed and cleaned out the inside too. I was very impressed. Especially with the body work they did. My car looks amazing and I couldn't be happier. The only down side was they said it would be 5 days and it ended up taking two weeks. But it was also around Christmas and New Years, so I already figured it would take longer. I would definitely recommend them, they're nice people and did a great job! read more

If I could give them a zero I would. Poor customer service, worst communication ever and horrible at meeting deadlines. We did not get any updates on the status our vehicle. I called on the scheduled pick up date to see what would be the best time for pick up. They informed me that in fact it was NOT READY and it would be, not one but, THREE ADDITIONAL DAYS. Next, I called the day before scheduled pick up to make sure I could still pick up the following day. Yet again, they told me it was NOT READY and gave me another pick up day this time FIVE ADDITIONAL DAYS!!!! Keep in mind every scheduled pick up I've arranged for TRANSPORTATION AND BABYSITTER for my four children. In their defense, the owner called Me today (after I called with my complaint to my insurance company.) and said he would try to work through the weekend and get the vehicle done by Saturday but, to still keep in mind my next scheduled pick up date of Wednesday. When I attempted to voice my dissatisfaction and concerns about my vehicle's situation he cut the call short. The end. read more