I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I went on Yelp and submitted a new project for my vehicle's repair. Neue was one of a few shops…read morethat replied and had availability. They were upfront about their diagnostic fee of $185 plus tax. I needed a new alternator, belt, and battery for my 2006 RAV4. I asked for a rough estimate so I could compare it to a few other shops, and they told me $400-$600 for parts and labor. After reading other positive reviews, I decided to have my car towed from Kaneohe to this shop. The drop-off went smoothly, and I received a call shortly after with two quotes. The first quote was $2,075 to replace the alternator, belt, and battery, and the second was $3,200 to also fix an oil leak in the engine. This is an older vehicle, and the quote was 4-5 times higher than what was originally estimated. I decided to pay the $185 diagnostic fee and take my car to a different shop. After calling around to a few smaller shops, they told me this specific car requires more labor because the radiator has to be removed. However, they said it should cost between $1,000-$1,300 at most. I ended up going to a local shop, and they completed the repairs for $1,150. They also checked for an oil leak and found nothing. This shop not only bait-and-switched me on pricing but also tried to get me to pay an extra $1,200 for a repair I didn't need. I would give 0 stars if I could and will be telling family and friends to avoid this shop, as they are not honest. UPDATE: 04/16/26 I uploaded a picture of the Yelp message coming directly from your company, so you can't call me a liar. 'If you can't produce this, what you're saying isn't just false, it's libel.' That is a direct quote from you. I also wasn't looking for the cheapest repair, I was looking for a fair quote. After visiting your shop I called three different shops and you quoted roughly twice the amount that they did. So I went with a shop that priced right in the middle and had good reviews. It's also interesting that you didn't mention your $1,200 quote for an oil leak that didn't exist. Your pricing is your pricing I just wish you were upfront about it or provided me with a more realistic quote. The shop I went to used all brand-new parts but sold them at cost rather than upcharging their customers. That business has been around for over 30 years, so it's surprising that you would resort to insulting their credibility rather than owning up to your mistake and making things right. Thank you for further proving my point about why people should avoid your shop. Maybe this isn't the experience for everyone, but as a first impression, it guaranteed that I won't be returning. Best of luck with your business.

I had such a great experience with this AC shop. The first shop I went to turned me away twice, so…read moreI was really grateful when I called here and was told I could come right over. Thankfully, they weren't too far away. When I arrived, the gentleman immediately welcomed me, pulled my van into the shop, and started diagnosing the issue. The customer service I received was exceptional, and I truly appreciate how helpful and accommodating they were. I'm looking forward to having them service my vehicle and would definitely recommend them to anyone looking for honest and great customer service. I also want to add that while my van was being diagnosed, the gentleman noticed my coolant was low and took the time to add more coolant for me. I truly appreciate that extra step. It showed me that they genuinely care about their customers and are willing to help beyond just the service they're providing. Small acts like that really stand out and mean a lot. Thank you for your kindness and for going above and beyond. I wanted to come back and update my review now that everything has been completed. I picked up my van, and the AC is working great! The repair was completed, and I'm very happy with the results. The final price was reasonable for the amount of labor involved, and I appreciate the work that was done. Overall, I'm satisfied with the service and look forward to bringing my van here again for future repairs and maintenance. Thank you, Auto Papa, for getting my AC back up and running!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

I've used Richard with 808 Mobile Mechanic several times and he has always been fantastic. My…read moredaughter lives in Hawaii, and when something goes wrong with her car it can be stressful trying to help from the mainland. Richard has stepped in multiple times and taken great care of things for us. He is honest, fair with his pricing, and very reliable--which is hard to find these days. Every time we've needed help, he's been responsive, knowledgeable, and straightforward about what actually needs to be fixed. It gives me real peace of mind knowing there's someone trustworthy looking out for my daughter's car. I highly recommend 808 Mobile Mechanic and Richard if you need a dependable mechanic who comes to you.

Immediate response, quick service at an affordable price and what a wonderful mechanic! Very…read moreknowledgeable!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

Absolutely best price for control arm replacement & alignments. Awesome service. Recommend call to…read moreschedule ap

Go to Chung's Alignment for Prompt Service at Reasonable Price…read more It's a well-known fact that road conditions here take a toll on your vehicle. Dealers recommend wheel alignment every six months. Much cheaper to get regular wheel alignment than to replace tires. Plus you get a better driving experience. Chung's is located on Dillingham Blvd (makai side) across Honolulu Community College. Don't let the current rail road construction deter you from getting here. Best to call and to make an appointment. Wheel alignment takes about an hour. Waiting area is limited. Wear your Hokas or comfortable walking shoes to venture about. City Square SC and Kapalama SC are nearby so you can grab a bite to eat while you are waiting.

Helped us in a time of need 5 star experience. He found us this was meant to be. Super nice and…read morecame fast and helped us. Recommend him always

I requested to get my check engine looked at, called and requested to to get it looked at, agreed…read moreto meet at a spot , I got there no show, and i called and texted no response after waiting for 30 minutes. Wasted my time and gas. Also did not call once I called multiple times

I can't recommend Mobotech and Victor highly enough. They are straight shooters who give great…read moreservice and fair prices.....Thankyou!

Great service and I have to say communication with the customers is on point. Kept me updated the…read morework they were doing and needed to do and gave me options on things needs to be done and the ones I can hold off. Was really fast turnaround. I want expected such quick service on the things I needed to be done to my vehicle. Keep up the good and hard work guys.

Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!