hello I loved my experience but their was a Karen in the store and I hate Karen's Karen's are assholes but I got a custom ring and it had my initials I loved it and I would definitely come back when I need my watch fixed or ring is broken read more

I entered the jewelry store with two of my Movado watches that required both batteries and watch bands. They were able to sell me one watchband golden color, aluminum material worth around $30 and the cost of the two batteries I gave the young amount $100 bill and he proudly with a smirk on his face, shook my hand and said thank you, sir. I looked at him startled and said is that a tip and again he said thank you sir. Very slick. I hope this review will cost him a lot more than the money. He tried to steal from me. Excuse me that he did steal from me slick, young man big grin, asshole. Keith Traina. read more

I didn't know they had such bad reviews, my husband should have checked before bringing my watch here for battery change which broke it and caused more repair$$. I should have cut my losses the first time but kept hoping they'd redeem themselves. My husband believed in them. What a fool he was. We went back 3 times and that's the last time I'll ever go back. What's that saying? Fool me once, fool me twice... After $150 and some 5 months of waiting (and they had the audacity to try to charge more), got it back and it's worse than before. No more chances. NOPE. I'm done. Please be warned, do NOT bring your watches here for anything. Not even a simple battery change because they will break it and it's never their fault. Then they'll offer to fix it and of course, you'd need a tune up which requires it to be sent away for months! I'm done arguing. Just wanted to warn everyone about this place. Y'all have been warned. read more

Very fast service and reasonable pricing. Every time I go in, there is no wait just in and out within a few minutes. The salesman Andre seems to be very knowledgeable as well. read more

You know when a watch needs a battery. The minute hand jumps two seconds. An easy fix. I have had it done several times. My watch is an expensive Swiss one. I went into Ybarra's for a battery because several years ago they sized a couple of rings. The person waiting on me mentioned replacing it with a Rolex. Just a battery. He opened it and tried two batteries and then handed back saying it is broken. It was stopped dead and not even moving. After sending it away to the service center and waiting a month. It is a long way. They sent it back repaired and working great for almost $300. They said "whoever tried to put in the battery had severely damaged the movement". Something i already knew. What do you think? read more

30 years family business makes sense they Define customer. Professional efficient and caring read more

Ybarra Bros Jewelers - Amazing family business. 30 years in business. family members define customer sevice oriented employees. jewelry or - Jewelry Near Me - Tracy, California

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Bring my gold necklace and ask for engraved name , you can't see the name with your eyes the father come with his magnify glass and its say o yes I see the name lol with the magnify glass, never go there again read more

My mother has a signet ring, she bought with her very first paycheck when she was 15. That was 57 years ago, and the company she bought it from is no longer in business...and even if they were, they'd be located half a world away. She had a medical emergency recently and the EMT's cut the ring off her finger, because arthritis made it impossible to remove it normally. It's not an expensive ring by any standard, but it's sentimental value is priceless! And not to just to my mother, but everyone in our family. I brought the ring to Ybarra Bros and asked if they could fix it and make it a little bigger, so it could go on easily despite her arthritis. Andres was very helpful and definitely understood the personal meaning of the ring to me and my family. I was given a week estimate and a very fair price for the work I was asking for. I agreed and left the ring in their capable hands. What I didn't know yesterday, when I dropped the ring off, was that Alphonse was listening to the story of the ring from his office and decided to make it a priority job. Alphonse called me today to say that the ring was ready and I was shocked. I rushed over to Ybarra Bros and sure enough it was and Alphonse told me that he had made it his priority job. Ybarra Bros treated my mother's simple signet ring like it was a priceless piece from the crown jewels. And it works out even better, because today is my mum's birthday and she got her ring back, in better shape than it was. I will definitely be shopping there myself and I know that if I need a piece repaired, where to take it. read more

Looks like a great spot to buy jewelry. They seem friendly and professional. But do not try to sell to them. They offered me about half the melt price for a ring. My guess they weren't aware I know the price of gold per gram. Instead I posted my ring on OfferUp and got three times what they offered me. Just trying to help people not get lowballed. read more

Came in with a brand new ring for a resize that I planned to use for a proposal the next week. Gave all the ring details over the phone and they initially said no problem but when I got there said they couldn't do it. The guy helping me (I assume he is the owner) first belittled me for not having a real gold and diamond ring, which I unfortunately can't afford right now. Then he said he had an idea and without explaining what he was doing wrapped a sharp-edged metal ring guard around both sides of the ring with pliers. He didn't charge anything and while it didn't look great I initially trusted his judgement. My mistake. When I got it home and did a fit test on my partner it was very uncomfortable and also noticed that he had scratched and gouged the band, completely ruining the band. I returned the next day and he said it couldn't be fixed and accused me of damaging the ring. He asked what I wanted and I said if it can't be fixed he should make me whole for ruining the ring. He threw a fit, started yelling, and again insulting me for not buying a real ring; told me he wouldn't do anything to compensate me and to call the cops or take him to court. As a jeweler he should understand and be more compassionate about the fact that not everyone can afford expensive jewelry and regardless of whether he thinks the customers jewelry is quality or not, be respectful. Unfortunately he is a low class individual and should be ashamed at how he talks to potential customers and does business. There is no accountability here, think hard before spending your hard earned money with Ybarra. read more

This guy Alfonzo Yabarra is a false prophet, but he would call himself a businessman because he sold me and my wife jewelry that was appraised for far less than what it was worth. As the Jewelers Appraiser would said, " That cheap stuff looks like it was purchased out of a mall in the center isles where they sell the plated jewelry". I I'm going to walk in his establishment and give him Back ALL THAT GARBAGE! read more

I brought my family heirloom watch here, while it was unfortunately far too gone for them to service, they offered to help me with using a third party. The third party lost my watch, but Alfonso and Andres took care of me. I felt taken care of and they showed great knowledge. Thank you Ybarra Bros Jewelers!! read more

Beware: I took my wedding ring to Ybarra Brothers to get the tips smoothed. It was $300. It appeared to have been done when I picked it up. I then took in a silver ring with blue sea glass with a cracked band. They said the repair would cost $39. I paid for the repair and when I picked it up afterwards, I was so excited to have my ring back that I put it on right away. When I got home. I realized the blue sea glass was now almost black in color. I called them and they said it was from heating the metal up. It would've been more money if they took the sea glass out. You can also see that the metal is bumpy at the seam where the silver was fused together. I told them they should have called and given me the option to remove the stone first and they should not have made the final decision on my ring. As I completely lost my trust in them, I took my wedding ring to Devon's in Stockton to be inspected and they said the work was not great on the ring as the tips were still pointy. They then did a buff on the tips at zero cost. read more

Just dreadful. I took three gemstones in to have mounted on 3 separate rings. They said they would be ready in one month. Finally, after three and one half months and several fake notifications later they were ready. Never again. read more

I took my platinum wedding ring to get resized here, and the guy tells me it'll be $200+ to have it resized because it's platinum, and he needs to add platinum to it in order to make it bigger. I took the ring to San Francisco and the jeweler there does it in 30 minutes with a polish, plus cleans my wife's wedding ring, for no cost!! No adding platinum, just stretched it out a bit. This guy obviously saw the ring has value, and thought I was stupid enough, not to look elsewhere. Rip off don't go to this place. read more

Here'a a picture of what's left of the 14k gold cross and 14k pendant. I didn't bother to go back and complain again after the pendant broke off because the owner is very rude. Horrible repair and service. read more

Recently I updated one of my unique pieces. As usual, Alfonso did an incredible job and I'll always endorse his work and his word!! I've not been disappointed or upset with any of the work he's done, or any of the jewelry I've purchased from him. When I think of Ybarra's Jewelry, I think of honesty, integrity and of course quality! There's a good reason they've been in business for a long time. Stop by and see the shop and what they have to offer, you may see something you like for yourself or someone else. read more

Ybarra Bros Jewelers - Jewelry Near Me - Tracy, California

If I could give it a zero star I would. I don't even know where to begin. We took two necklaces in, one for cleaning and one to be extended. The one to be clean came back tarnished and rough textured. They said that use an ultrasonic machine but I believe it was something more like being left in chemicals for far too long. The other necklace, which had a fine thin silver chain attached to both sides of the pendant, came back with the extension of a much larger chain that looked like it was for a mans necklace. It looked like 2 different necklaces joined at the clasps, and tacky as hell. I wouldn't even ware it out, they should have been embarrassed over the rigged job. They did not even bother to finish the chain link with a ring at the end for the clasp, I had to request that at pickup. And when I went to my car, I just kept looking at how tacky the thick chain looked and how unhappy I was with how dull and cheap looking the supposed silver chain was. I decided to test it with a magnet and lo and behold it was magnetic. I walked back in and told them silver is not magnetic, the chain is not silver, and there must be something wrong with their supplier. Trying to give them the benefit of the doubt. But let's be honest, looking at the reviews, they are no strangers to scamming. The gentleman behind the counter asked to see the chain and then said that he put the wrong chain on. He said he could fix it by the end of the day. I declined and said I would do it myself just give me a refund. Paid $96 for a fake chain that was just cut off a cheap spool. After I got my refund, the gentleman behind the counter started putting some broken rock looking magnet over it claiming it wasn't magnetic. I explained to him that it's obviously coated with silver, a very thin coat, but it was not truly silver. I brought my magnets out of my pocket and showed him that it is in fact magnetic. And then he continued to try his weak magnet, so I gave him my magnets and told him he can keep them. And then I walked out with my refund and my necklaces that I now need to fix before I can even wear them. I may have got my money back but I didn't even get my jewelry back in the same condition I dropped it off in. But my question is, if you admitted to me out loud that you put the wrong chain on, then why would you continue to even try to convince me that it's real silver... Either its the right chain that's silver, or the wrong chain that's fake. That's when he really gave himself away, they didn't expect me to check their work. Do not take your business here (without a magnet at least) if you value your money and your time. We all work hard for our paychecks, and our time is valuable, so don't waste it there. read more

I recently took a ring in to have the stone changed. Setting was difficult to remove old stone. However I watched as Alfonso meticulously removed old stone. Ring was ready with new stone on exact day and time he said it would. Ring looked like new. I will definitely be back. read more

Good customer service quality inventory knowledgeable staff would definitely recommend to going here

I recently had a gold bracelet repaired at Ybarra Jewelers last week Tuesday the 19th of July not busy no other customer there it was my first time there it was repaired on the spot cost was $38.00 the repair lasted about a week no less 4 days it broke again on Monday 25th of July I took it back for them to fix it again they did and again charged me $30 for the repair they did not stand by there work I spend a lot of money on jewelry this told me a lot about this business I will never give them my business again. read more

Didn't want to go out of town, therefore decided to get my ring re-sized at Ybarra Jewelers. When I went to pick up the ring I notice the gem on the ring was damaged. They didn't have the decency to inform me, they had damaged the gem on my ring. I politely asked to speak to the owner, when I informed him of the situation. He was rude, arrogant and claimed that the gem on my ring was defective. I will never go to this store again, anyone planing to shop or wanting to get their ring re-size I DON'T recommend this place. Not only do they try to sell out dated jewelry for an overprice, but also disrespect their customers by making rude comments. Overall terrible experience!! read more

Came to pick up my Citizen white ceramic watch that was sent out for an overhaul and band cleaning,and was very disappointed the band was still exactly the same,not cleaned at all.Pointed it and the gentleman said he'd do it.Paid for my watch and sat in my car cleaning the dirty band myself....bye bye 81$$.Would not reccomend . read more

Advised a family member against coming here and still did anyway. She went in to have a gold hoop earring repaired. After a weeks of no call back they told her it was ready but the hoop they repaired was now considerably smaller than the other. It was being repaired for the hook portion to be reattached. No need for loss of materia. read more

Popped in today to see about getting my watch band resized on a new one I had gotten as a service award at work. We were dealt with by Alfonso, he did the job in a speedy fashion, taking great care not to scratch the metal strap, tried it on and it was perfect. In and out in less than 10 minutes and a very reasonable price. read more

I went in the beginning of this week to look for a necklace and staff was really nice left without buying anything because I was still looking around. I came back today and the staff welcomed me back and gave me a cold water bottle since It was hot outside. Once I walked through that door they started to help me right away. I was having trouble making a decision but the staff helped me. I ended up buying jewelry from them and I'm happy with their customer service and their jewelry. I will definitely go back. read more

I went to get a battery replaced. he tried to sell me an expensive watch instead. I said I would like the battery replaced in my watch. he replaced the battery but now I have an error saying "open" I told the guy that he needs to do the battery replacement procedure, for this to be done correctly and the watch functional again. He told me he changed the battery and that's all he would do. Told me to go buy an expensive watch. mines $250. he also gave me one price and by the time I limped to the cashier he raised the price on me. Don't go here .. there is much better out there. read more

The owner is funny and will tell you the truth straight up. He is a true Aries like me so relax and be patient with him. I couldn't find what I was looking for but He is willing to work with you. read more

Not happy with the customer service at all. Talked me into the wrong item even though I asked for a specific model number. Then when I tried to return it he argued with me, even though he was the one who insisted it would work properly ,despite not being the model I requested. Something is off about this place. I won't be back. read more

Do not go here. They committed credit card fraud on me. This is the only place I used my card and now there's fraudulent charges on my account. Notice they will swipe your card two times. Once for the transaction and another for the skimming device. I know this place did this. Do not go here. Thief's work here. read more

I took some broken necklaces there and they weighted my jewelry and said they would only give me $90. So I took my gold to the 11th street pawn shop in Tracy and got $576.00 yeah read more

In terms of their services/selection in jewelry, I cannot give a proper review. But, they advertised free ear piercings (I had a bad feeling already) in the window, and being low on cash, my friend decided that we should pierce her lobes here. The woman at the counter offered to pierce her ears although she had never done it before (yikes). After the "piercer" came in, she seemed disinterested (we're 19 and obviously wouldn't earn her any commission). I watched her mark her ears with a very bold marker. How is she going to center the gun directly over the dot? Did she even wash her hands? I will never know. Her hands started to shake as she re-positioned the marks for her to aim the gun. In the end the piercings came out crooked. Having only paid 10 dollars, I guess you get what you pay for. read more

After having a horrific experience at Calderon's Jeweler's while trying to find a new repair shop that's local, I stumbled accross Ybarra's. I was greeted very professionally and taken care of. They repaired my wedding ring in a matter of an hour and were super friendly. They have gained a new customer and I LOVE buying Jewelry! read more

I just took my camo angel necklace to get fixed. The back was a shiny smooth onyx. When picked up the back looks horrible he glued back and now looks scratched up you can see the glue he used. Ruined it I dont even want to wear it anymore . It upsets me the most because of the sentimental value of this necklace. I was going to buy a gold box chain. And know will never purchase from them again. read more

They will lowball you so bad if you want to sell any kind of jewelry. Purchased a chain from them that they said was 14kt and come to find out after cleaning it that it was stamped 10k!!!!!!! If you have been in the jewelry business for over 20 years you know where your 14k and 10k jewelry is. Would honestly take my business to cauldrons in the downtown area, honest and trustworthy people. read more

Mr. Ybarra has been very polite and cordial. I've been here maybe 10 times over the years. Good prices. Seems willing to haggle. read more

Worst customer service I have ever experienced in my life. Sold and shipped to me a broken product that was not what requested. Refused to refund me so I had to dispute the transaction with Visa and Visa founded it in my favor. After Visa refunded my credit card they committed fraud by recharging my credit card, so I had to dispute charges again and then ask Visa to issue me a new credit card. Also, manager is the rudest person I have ever met in my life. read more

I have been in Ybarra's store and never have they last or gave me the run around. Ybarra Jewelers has been part of our community for more than 20 yrs .They help out in our church fundraisers and they never say no , also they provide jobs for young high school student part time, summer job. Ybarra Jewelers also helps our senior citizen on giving them a job, so how can any one say such ugly things about our community small business with out giving them a second or a third opportunity to resolve any kind of problem ! lets help our small businesses to make them grow !!! read more

I went here to have my wedding ring re-sized. The guy who did it was very nice, and quick too. I needed it within 2 days. I took it in, and they said it would be done the next day. I went to pick it up, and it was still too small. So I told them, and they said to come back in an hour. I went back to get it, and it fit. The next day, I got married. I was looking at my ring, and saw that one of the diamonds was missing. Where the diamond was gone, it looked like it had been clamped shut, as if to hide the fact that the diamond was missing. 2 days later, another diamond fell out. I was going to go back to the store, and tell them what happened, but some places will just say they didn't do it, and there is nothing they can do about it, plus I didn't want to take the chance that something else might go wrong. I also noticed a couple dents in the ring, and it looked like it hadn't been polished good enough while the gold was setting. As far as the people who work there, they are very nice, and helpful. As far as the work they did on my ring, it wasn't good at all! It's probably going to cost me a couple hundred dollars to replace the 2 diamonds, and fix the ring. read more