Heard so many good reviews about this place and finally was able to check it out. At first glance, the place looked very clean and we were seated right away. Once we got to our table I noticed that my seat had not been cleaned as there were soup splatters on it. It took a while to get our food. We ordered the spicy Szechuan broth and beef butter broth, lamb, spicy beef and fish, fish balls, rice cakes, noodles, frog legs and mushrooms. The food was excellent, by far the best hot pot I've ever tried. This place lost stars as the customer service was lacking, no one came up to check up on us and no one cleared our dirty plates. The sauce station had items missing and were not replenished the whole time we were there. The dessert station was also lacking some items that were not replenished and was very messy. The ice cream freezer was open, so some ice cream were melted. The dish that held the ice cream scoopers desperately needed to be cleaned out as ice cream was floating in that. And the scoopers needed to be cleaned as the handles were very sticky and gross to touch. The platters with the bread, sesame balls and fruit had also not been replenished since we've arrived. I assume they were very short staffed as I only saw 2 servers with all the tables full. Overall this experience wasn't bad read more