Love this ice cream shop, kids love it. Self service-I love it. Location close to us. read more

Yogurtland - Ice cream cheers - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Unfortunately, we had a very disappointing experience at Yogurtland today. One of the employees working at the front register was sitting behind the counter with AirPods in and appeared to be on her phone rather than paying attention to customers. Her attitude was not polite or welcoming, and at one point it even appeared that she may have been picking her nose while sitting behind the register. When my wife politely asked for sample cups, the employee was rude and dismissive toward her. To make matters worse, she walked away right before we were able to pay, leaving us unsure of what to do. The other two employees had to step in to help us and also ended up cleaning and taking care of things that had apparently been left unattended. We understand that everyone can have a bad day, but the level of customer service we experienced was unacceptable. The other two employees were helpful and professional, but they should not have had to compensate for a coworker who was not doing her job. Hopefully management addresses this, because experiences like this can easily drive customers away. read more

Really disappointing experience at this Yogurtland. One of the workers was literally sitting in front of the register with AirPods in the entire time. She didn't greet us, acknowledge us, say anything, or even seem interested in helping. Meanwhile, the other two employees were running back and forth cleaning and actually working while she just sat there. It made the whole experience feel awkward and unwelcoming, especially when she was right by the register where customers needed to check out. I understand employees can have off days, but completely ignoring customers while wearing AirPods and watching your coworkers do everything is extremely unprofessional. Customer service is a huge part of the experience, and unfortunately this visit left a really bad impression. read more

Yogurtland - Horribly customer service!!!! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I like to come here with the little kids I take care of as a special treat. They love this place. They love being able to get their own "ice cream" and toppings. I wish they would have a smaller container instead of giant ones. I mean I know why they do it but I have to stop the kids from filling up their giant bowls. 1) it would be super expensive because it is weighed and 2) the kids never finish it or even come close so it's such a waste. I think the cashier was surprised at the price when we checked out. I'm like girl, I've been here a few times! I know how this scam works. ;) For the record, the kids actually finished almost all of their "ice cream" this time because I stopped them for filling up their bowls. read more

Yogurtland - You don't have to fill up your bowl! - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I am writing to report both a DoorDash menu issue and a disappointing customer service experience at your store. I attempted to place an order through DoorDash, but the menu appeared to be incomplete. Many flavors that are available in store were not available for individual orders through DoorDash. Instead, some flavors could only be selected through a bundle option that required purchasing two cups. As a single customer, I was unable to create the order I wanted. To resolve the issue, I called the store. I spent approximately 10 minutes explaining the problem to an employee who seemed confused about what I was reporting. I was then transferred to a team lead named Amanda, and I had to explain the entire situation again from the beginning. What was especially frustrating was that the issue was not about placing a specific order, it was about an apparent problem with the DoorDash menu configuration. Rather than recognizing that this likely required escalation to a manager, owner, or corporate support team, I was repeatedly asked what I wanted to order. I ultimately had to suggest that the matter be escalated myself. Amanda did eventually take my contact information, but by that point a significant amount of time had been spent explaining the same issue multiple times. As a customer, I expected a smoother process and a clearer path for reporting a problem that store level employees may not have been able to resolve themselves. I would appreciate having the DoorDash menu reviewed to ensure that all available flavors and ordering options are accurately represented. I would also appreciate feedback regarding how customer concerns of this nature should be handled in the future so that customers do not have to repeatedly explain the same issue or identify the escalation path themselves. Thank you for your attention to this matter. read more

Yogurtland - No create your own - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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This was a pretty standard Yogurtland within the shopping complex. I used to love going to Yogurtland in college so there's always a sense of nostalgia with every visit. I always like to try a little bit of each flavor and they have unique sweet ones and fruity ones. The staff was nice and there's always a bunch of different toppings to choose from. Yogurtland definitely has gotten pricey over the years so choose your flavors wisely! read more

If you ask, the workers will give you a few sample cups to try out the different yogurt flavors. Some of the machine's yogurt consistencies were a bit runny and not cold enough. They have a large variety of toppings to choose from. There's seating inside and outside to choose from. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

We love yogurtland! We have something closer to home but we prefer this location much better. Depends on when you're coming, sitting it pretty OK. I love just grabbing some Yogurt and just relaxing outside especially if it's hot. It balances it out! Service is pretty straightforward, you way your food, pay, and off you go. Place is clean, at least the few times I've been there even though it's packed with kids most of the time read more

This is the "Yogurtland" at the Camden Park shopping center in San Jose. My job takes me down into the San Jose area almost daily. I have been to 2-3 Yogurtland shops in the South Bay, and they all sell fro-yo at 75 cts/ oz. It appears some of the reviews have math errors, so let's see if I can help..... 1-lb = 16-oz, so 16-oz x 75 cts = $12....so 1-lb of fro-yo is $12.00 (The tare weight is 0.6 oz., cup weight) My to-go order was 9.0 oz @ $0.75=$6.75 - no tax or fees So those stock photos of big servings of fro-yo w/ toppings, must cost over $20. So it gets pretty expensive if you load up your cup. I like to sample flavors, and maybe load up on fruity fro-yo. The other day I served up.....Mango, Citrus, chocolate, rocket pop. The fro-yo had a good thick creamy texture. I liked the fruity flavors. The cashier had more experience, and was able to answer questions. Fro-Yo was 75 cts /oz, and there's a service fee for eating indoors. The service fee is for enjoying your dessert inside, so take that yogurt to-go! Ambiance? Seems every Yogurtland has the same dreary decor. Green tiles and metal fixtures remind me of a bathroom. There's tables outside, and a few tables inside. Free parking in lot read more

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I've been eating at this Yogurtland for most of my life. I've never had any issues or any complaints. I've been recommending people come here for their dessert nonstop. I don't know what happened, but as of lately, they've been out of almost half their flavors every single time I come. No matter the day of the week. It's so so frustrating and disappointing. I may need a new go-to dessert spot. read more

This place is pleasant , small , cute and so are a couple of the girls that work here! The yogurt is yummy and I want to continue to support a local business Because unless it costs 2 cents to make a yogurt cup I have no idea how this pace would possibly make a profit! Go here read more

My kids love this place and all I think of is how overpriced it is. It averages $8-9 per kid for what amounts to frozen yogurt and some candy toppings. Every time we pay at Yogurtland, I'm the old guy that says: if we go to the grocery store across the parking lot, you know how much ice cream you could buy for $9 a person?! read more

Poor reviews based on the price, I get it. But everything else is high too! Someone posted one pound would be $60. Who is buying one pound? LOL Why I love this place, always fresh fruit and they got a variety! They just got blueberries back now since they're in season and they're really high quality (not old and tiny). Flavors are endlessly rotating out and you can try the flavors by asking the front. The aisle where toppings are tend to be 100% spotless despite there always being people inside. 10/10 read more

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I like really teh chukuulate flavor"s. I come al the way from Canada to here after airport. My cousin took. I very much enjoy. i enjoy so much even my stomac enjoy! Best is also plain tart. the spoons are very cull too Love Yogutland read more

I was in this place the other night with my young son and I saw the red headed cashier / worker tell a patron who was there with her granddaughter to "F" off twice. And used her hand gestures at same time. The patron did not antagonize. All she said was thank you and it was clear this worker was not happy cause it was closing time. It was so appalling and uncomfortable to see especially in a family environment. I see from other reviews this worker has done things before. Normally I wouldn't post a review but I feel like this employee needs to know it's not ok to act like this in customer service. Maybe wrong field for this person but it was so rude and I will never go into yogurtland again if these are the kind of employees behavior they allow. I hope management really looks at this read more

I just received thee worst service today at 2:35pm from the older Asian man who i believe is the manager. My family and I frequent this location on a weekly basis, all the employees know who we are, including him! Every visit, no smile, no Hi, Hello, Welcome, Thank you, have a good day. Just a negative, cold and bitter experience with him. As a rewards member I was well aware of the 20th anniversary celebration today so I of course wanted to go in and get our "large collectors 20th anniversary spoon". The store was packed, everyone was handed a spoon except my husband and I. We paid, sat down and half way through I got up and realized we didnt get one after seeing everyone around us with one,but why? So I asked him if I could please collect my large spoon from him. He asks me, "How much did you spend"? Points to the sign stating $15 purchase. We clearly spent $20-22 on our cups of yogurt. He then starts pulling out receipts asking what we bought. I was embarrassed and appalled. He then hands me the spoon with a filthy look on his face. No "My apologies", "Im sorry", nothing! Now I am a heavily tattooed Mexican American woman along with Husband to match and I cant help but always feel profiled by him. I will never return to this location as long as he is working here. read more

A girly with dyed colored hair gave excellent service and truly went above and beyond during my visit to Yogurtland. She made the environment very welcoming and kept the place extremely clean, which made the experience even better. It's clear she takes pride in her work and cares about customers having a great time. Yogurtland is lucky to have her! read more

I was pulling into the parking lot, when a girl with light colored hair drove behind me aggressively, almost crashing into me. We met at the door, which was when I realized she was a worker. After that my visit was very unpleasant and I was met with an unwelcoming environment. read more

Service could improve. Every time I come in to get yogurt on a Sunday, the machines are blinking. This tells me the yogurt must be low for those flavors. This young man never checks the machines. He just stands at the register when there is no customers ready to check out. He doesn't know how yo multi task, which he should do, just to check the machines. Does he have to wait until a customer tells him there is no yogurt coming out of the machine? It is not the customer's job to tell him. He should be on top of what is going on with the yogurt machines. Almost every Sunday I have come in this store, the machines are blinking. Twice I had to ask this young man that the flavor ran out. Sure it took him a minute or two yo get it running again but that should not be the case if he knew how to multi task. read more

I have been bringing my girls, who are now 6 & 8, here for years. They have consistently had a great assortment of flavors and a great assortment of toppings. We went to another Yogurtland and that one had a limited number of machines hence limited flavors and after that experience we only go to this one. The staff has been consistently pleasant and they keep the inside (and outside area) neat and clean. Even at the height of the pandemic when they had to limit the number of people inside and had to get it for you, they did an awesome job delivering great customer service. The rewards program is a plus where you can build up points for a discount. Overall, this is a great place to get a sweet treat. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Great flavors. They need more workers and would help if customers had access to sample cups rather than asking for them. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

My favorite froyo place for the variety of flavors and toppings. There is inside and outside seating so summer night hang out is fun. I do with there were two sugarless flavors, typically it's coffee flavor and my diabetic mom doesn't like that flavor, but I realize it may not be a big seller. read more

Great flavors and toppings. The store is clean! I hadn't had frozen yogurt from here or anywhere in years and it was such a nice treat!

I would say about three or four customers are allowed in the store at any given time. There was hand sanitizer available by the check out. The masked employee will do everything, from getting the cup to pressing the lever. You basically don't touch the cup until after you pay for it. I don't think samples are allowed at this time. There were a large number of flavors that were not offered or not mixed and ready to serve. It felt sort of sad not seeing a variety of different flavors and them taping off a bunch of flavors and the entry section. They had a new very tart version of the plain tart, which was nice. There was plenty of parking in the plaza and no wait to get in. read more

We always enjoy coming to Yogurtland it's nice that the flavors change and I feel like the price is reasonable. We like to try new flavors/toppings there is usually room to sit when we go. You serve yourself so it's pretty simple to get and put what you want. If you want to sample just ask for some sample cups when you walk in. Place has been clean every time we've gone too. read more

I would give this place 4 or 5 stars but the guy who is there when it opens doesn't even make the effort to greet. Feel like I am not allowed to get yogurt. The original owners were friendlier and made chit chat. This guy just glares at you like you are not welcomed in his business. The other workers are nice. They say "hi, welcome," and that is very much appreciated. That asian guy needs to learn how to have customer service skills. I'm not racist. I am asian myself but geez, this guy needs etiquette in business. read more

Wow - I can't believe how much your prices have skyrocketed. I'll be sure to go less and less from now on. $0.75 per ounce? That's $16 for 1lb of this stuff. Can't justify $5-6 per half a cup! Then your cashier tells me you weigh the cup and that the "cup weighs nothing" Wow. For those of you who keep going and puts the charges on credit, please think twice. Let's spend our money elsewhere. read more

This is easily the best dessert place. Our entire family love going here. Our kids are always asking us to take them here - and honestly we enjoy it as much as they do. The ambience is fantastic, the place is always clean and the folks working there, are super friendly and helpful. They always have an awesome collection of yogurt flavors and toppings. My personal favorite is the strawberry and my wife loves the plain tart. I see them hosting a lot of fund raisers to support local schools and other non-profits - its really heart warming to see businesses like this contributing generously to their local community. read more

One of the cleanest yogurtland locations I've been to and staff are extremely friendly every time I visit! The topping bar is always so well kept. read more

I have been waiting for the coffee or expresso flavor for over 8 months. Now they have 3 different types of vanilla a mango, strawberry and a mango strawberry mixed. The flavors make no sense!! I will find a new place. read more

I just love yogurtland, no matter where, no matter what...! I just go to that one often as it's close to my office. It's a great concept (serve yourself the amount of ice cream you like and all "accessories" you are craving for), plus their ice cream is low fat. Love it. I wish they have the chocolate sorbet more often though.... read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Great flavors and toppings. The matcha tasted a bit tart. Not sure if that how it's supposed be or not. Also, the girl with super long hair who was there at 5:00 pm was a super hard worker not only was she incredibly kind when ringing us up, but when we went out to eat in our car, she was restocking, deep cleaning the doors and windows and doing ALLLL the stuff. Yogurtland, you have an incredible employee on your staff. read more

The male gentleman that works there, I believe is the manager is super rude and not friendly at all. He ran out of 2 of the yogurts that we always get, and I said can we receive a discount since we didn't get the yogurt that we wanted, and he relied us then "don't get some much yogurt" , he's so unprofessional and a jerk. He is definitely not a people person. He's like that every time we go into yogurt land. read more

The service at yogurt land was horrible. We bought 2 cups, the bag they provided broke (handle broke) the bag ended up on the floor and the counter help stated 'it wasn't her fault the bag broke'. Extremely poor customer service read more

Frozen yogurt is tasty as always, good service ,but why is it sooo hot every time I come in You're poor employees must be roasting! Especially the little red faced girl who helped me! Maybe not too bad in the winter but in 80+ degrees outside and it's about the same inside?? I can only give 2 stars due to the environment inside the store I'll re-evaluate once the environment improves. I love Yogurtland! read more

We recently found this location and we are now regulars :) We love this location honestly bc everytime we go we are greeted by the sweetest most friendliest employee named Julia and we see her literally everytime we go. She's always so helpful and she remembered us even the second time we went. Tables are always wiped down and the staff is always coming by to wipe down the toppings to keep everything clean. See you next time! read more

Food: 3/5. Most of the frozen yogurt flavors are delicious and creamy. I love that they have a variety of nondairy options, such as strawberry lemonade, watermelon, dark chocolate, lemonade, and rocket pop throughout the year. All of the sorbets are great. However, the toppings are mediocre at best. Whenever I go in here, even in the middle of fruit season, the fruit is brown and mushy. The maraschino cherries are dry, and all of the chocolate is stale. Even the mochi is too chewy. The fro-yo is great, but I'd skip the toppings. Service: 2/5. On occasion, the servers are very nice. They're also generous with the buy-one get-one coupons and don't just charge the price of the most expensive one! However, much of the time, the service is lacking. I often enter and there's no one behind the counter at all to ask for sample cups, etc. They also seem to stare you down while you're adding toppings as if you're somehow moving too slowly and they NEED to ring you up, even when the restaurant is empty. Facilities: 2/5. Major points loss for the removal of the water dispenser. It used to indicate that they cared about their customers and were willing to add an extra touch. However, it closed, "due to the drought." Though water authorities are very clear that we should combat the drought by cutting back on lawn watering, etc, not drinking water, Yogurtland still used the drought as an excuse not to serve water. In addition, by many accounts the drought is over and the water is still not back. read more

Yogurtland - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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The cleanest restroom I have ever seen in all of my life. It is like from. 5 star Marriott hotel in Dubai or Paris. The cashier is a nice and friendly guy. Someone should get him a pay raise. Great customer service at every level. read more

While this Yogurtland is very clean and tidy, it seemed excessively formal and restrained. They give out a meted 2 sample cups (other Yogurtlands tend to provide a basket for you to take as many tasting cups as you would like). In addition, the owner was interviewing candidates and it seemed as if it was a very frugal and overly managed environment. You would expect a frozen yogurt shop to exude carefree fun, this not the impression I received. read more

Great customer service, love all the flavors and has good variety of add ons nicely display and the place is really clean.