This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

I have a disputed bill that I shouldn't even have. I was seen by Advanced Dental under the VA…read moreCommunity Care program and supposedly owe 2162.00. I was initially notified twice by text.. I called, disputed, was even told I shouldn't have a bill as I was VA. Well, I then received a bill in the mail for the same amount. The secondary issue concerns part of the balance. My wife, had GEHA High dental insurance and made an initial appointment. This service is listed as April 2, 2025 with a balance of 103.00 owed. Once again the problem is this.. It was covered in full by GEHA. I have called, disputed, and there doesn't really seem to be an interest in resolving this.. I guess the next step would be to call government agencies that handle this sort of mess.. Why? Because issues concerning something of this nature should be handled professionally and quickly. The VA, and GEHA have paid and I don't owe anything.. I'm posting this in hopes no one else falls into this mess.

I stopped making appointments for routine cleanings at Oasis Dental in 2022 because they kept…read moretrying to guilt me into getting an implant. I keep my mouth fairly clean and haven't had mouth pain for 4 years. 2 weeks ago one of my fillings fell out. It's not painful, but the edges are sharp against my tongue. I called Oasis up and made an appointment to fix my filling. They already have my records, and maybe I'd get back into the habit of regular cleanings. They saw me 2 days after my filling fell out. Awesome. I go to my appointment. They take xrays and ask me questions about the severity of my missing filling. I've got no pain, it just needs to be replaced. They say they don't have time to fix it today and that I need another appointment. Apparently it'll take an hour. I was hoping to get it done, but no biggie. They can see me in a week. I take time off work to get my filling replaced. On my way out of my neighborhood they call and tell me they're pushing me back. Ok. Things happen. I get seated in a room 15 minutes after my appointment. Now my blood pressure is 2 points too high. They use one of those cheap electronic BP cuffs. I'm sitting in this dentist chair hoping my BP drops so I can get this work done that I tried to schedule a week and a half ago. They take my blood pressure 2 more times with the cheap cuff, tell me a few things about ADA regulations, and boot me out the door. I worked in healthcare. When a cheap BP cuff reads high, usually someone takes a manual pressure which is more accurate. I was 2 points high, probably at least partly caused by them delaying my appointment and now they won't treat me. If you didn't want me as a patient because I stopped routine cleanings 4 years ago, have the decency to tell me and not waste my time at 2 appointments. You could have told me last week that I should find a new dentist and I would have understood. Dr Galles may be an ok dentist but he is not an ok person.

I have been going to Dr Galles at Oasis for 13 years and despite what other posts I am seeing, it…read morehas been the best dental office I have been to. Everyone is kind and helpful and absolutely look forward to my visits! From the front office greeting me with a smile and welcoming, to the dental assistants like Christine always cheerful, to the Doc coming in each visit to check up on me and joke about how long I have been coming there. Always been great.

Dr. Jenkins did a great job extractin a wisdom tooth! I'm a senior citizen and scared of needles…read more but Dr. and his staff were very caring!

I should have filed an official grievance against this dental office a ling time ago. I had to…read morehave roots removed that were left behind by an even more incompetent dentist frim Jefferson Dental. Also i had to have a tooth extracted and bone graphing to prepare for dental implants. They nade me pay in full at the time of service.. received payment frim my unsurance provider and then sent my invoice to collections. I called and got directed to tbeir billing dept. but could never get a call back. So after what seemed to be a very ling time for my mouth to heal, i started shopping around for implants. I went to two different implant dentusts and both told me that the bone graphing was not done deep enough....all that pain, missed work, lost money...and they did an inadequate job...What really chaps my hide, is the absolute arrogance and largwr than life ego of the oral sergeon who did the work. She took every opportunity, to remind me that she was not a dentist, but that she was a Doctor. . . An Oral Surgeon...over and over again, as if it implied the ability to also walk in water or something - just to end up with some half ***** work done. It was a bad experience. I would not recommend.

Scheduling, dental assistants were all amazing... so sweet, helpful and genuinely caring. Dentist…read morewas nice, but rather than looking into making adjustments to my dentures the first thing out of her mouth was that I needed to replace the ones I paid $4,000 for in December of 2022. I told her absolutely not and asked if there were any adjustments that can be done (lower is rubbing a sore on my gum) she told me she would have to talk to her lab and was gone for 15 minutes. She returned with the office manager carrying what looked like an essay and by that time I was done with them. I asked them how much I owed them, not sure if they charged my insurance or just wanted to get rid of me but said I didnt owe anything. What happened to the medical professionals that were there to assist patients... not to make the most they could off of people?

Aspen dental at Lockhill Selma keeps telling the patient advocacy board that my complaints have…read morebeen resolved. They are lying. The board has contacted them 3 times and no one from that dental office has ever contacted me

what a wonderful group. They treat you without pain. most painless root canal I have ever hadread more

This is the first and only dentist I will ever be coming to since leaving Hawaii. The team here are…read morevery professional and treat like family. I Highly recommend their services and couldn't be more pleased and satisfied. Mahalo and Aloha y'all

Staff was nice. Somewhat unprepared- opened late, couldn't log in to their computer or use phones…read more When I made appointment was told they could do exam and cleaning all at once. After exam they asked if I could reschedule cleaning. Disappointing. Serious concerns about the sanitation of the equipment...uneasy gut feeling. Won't be back.

Dr Church is awesome....staff care which really helps. We left the Forum location bc the service…read morewas bad, really feeling good about this location.

I called with a dental emergency and Dr. Durnford could not get me in and referred me to another…read moredental clinic this did concern me as he had seen me for a similar problem in the past initially it seemed as though this office did not want to be bothered with emergencies but then it was explained to me by the office I was referred to that they were qualified to handle infections and could provide treatment in a faster manner because of the dentist qualifications. In reality Dr. Durnford was putting my safety and the elimination of my issue above all else.

Dr. Durnford is very knowledgeable and experienced in dentistry. His humanitarian work and…read moremilitary service are commendable. He always has a great sense of humor and has a great staff. He is someone to be trusted, which is not something that can be said for other dentist my family and I have visited in Schertz.

There isn't enough space to write all the positive comments about Drs. Mark and Maria Lopez Howell…read more Ever since we moved to Texas, they have taken the best care of our family of eight. Our kids have been seeing them, including when our daughter was 3 and our son was 4. They always made them feel comfortable and relaxed, and now the kids actually look forward to going to the dentist. Many dentists would want to use nitrous oxide, but our kids trust them enough that it's really not necessary. We've had a couple of emergencies, including our very first visit, and they have always accommodated our need to see them promptly. The hygienists are the most gentle, yet thorough, and the assistants are cheerful and helpful as well. Even the front desk staff are incredibly friendly and joyful. Their rates are reasonable in comparison to other dentists, but it's the outstanding service and professionalism that sets this office apart. I cannot imagine getting anything else but the best treatment possible with Drs. Mark and Maria. It really doesn't matter which one treats our family members, because both of them are skilled, professional, and very, very patient and friendly. They treat us all like we're a part of their family. And, no, I'm not a paid endorser - just a very, very happy patient among a family of them!

Absolutely the worst service I ever received. If I could give it no stars I would. Let me start by…read moresaying the absolute mess they made on my treatment plan. I was referred to this place because the original one was out of network for some work I had to get done. I went for a consultation at their other location on Bandera and was given an outline of the treatment. It took two months for this office to get me an appointment. I had to place a 100 deposit, which they tried to keep. Then I paid in full over 2k for the procedure. They told me they would file a claim and I would receive some reimbursement. I have never been so terrified to the point I almost walked out. The doctor was so heavy handed that I started to get anxiety. I felt like I was being stabbed to the point of exhaustion. I get that that had to numb me but he could have been more gentle about it. Once the procedure was over they sent my medication to the wrong pharmacy and was told they would have to call to resubmit it. Luckily my husband called while in the waiting area because getting ahold of anyone can be nearly impossible. They took 30 days to process my claim with my insurance. Then they submitted things wrong. They don't communicate with their other office at all so don't even bother. I followed up with him which that part was okay. Mind you it was less invasive. On my last follow-up they wanted to schedule me for a cleaning. I told them I already have a provider I see that I absolutely love. They insisted and I felt pressured to scheduled the appointment. I did but call back to cancel it. They continued to try to get me to reschedule and asked me the reason for my cancellation. I continued to reiterate to cancel the appointment. The office is not only rude but very disorganized. I don't feel like your care is their priority but rather the money they can suck out of you. Absolutely the worst experience I've ever had. I would not recommend this office or doctor. Although the doctor seems very knowledgeable and pleasant he is too harsh in his bedside manners of approach. You've been warned.

I'm sure at some point this Dr was good at what he is doing. I have never felt so unappreciated…read moreand uncared for in any previous dental visit. I absolutely felt that he was I. It for the money and nothing else. Just so damn rushed. No infection control principles ( I am a nurse who teaches infection control, my expectations even on a basic level was not met once when it came to his care. I could be specific. But I don't have the time. Anyway. Unfortunately paid for my care upfront and regret that. After my last procedure he stabbed in my upper lip not one damn apology, and after my procedure not one follow up call. Which it wouldn't have mattered I wouldn't go back there for free care. Anyway. That is all.

I went in for a basic cleaning, x-rays and exam. Dr. Ragiru determined I should have a deep…read morecleaning and oral cancer screening. They wanted me to pay more than $2,000 over 2 visits (out of pocket)! They absolutely refused to do a regular teeth cleaning. I left angry and won't be returning.

I've never been fucked before but after leaving this place I was. They always doing some scamming…read moreshit or trying to upsell so hard. I just want my teeth cleaned. I do not care about anything else. 120 dollar tooth brush they try and get me to buy every time claiming my tooth brush at home isn't good enough. I think the biggest slap in the face is keeping me in the chair with stuff in my mouth and on my face and making me sign a paper not knowing what it was then finding out after that it was additional charges that were not covered by insurance. I've never been to a dentist that makes you want to never come back.