Was traveling back to Tx from Washington and my car started to act up.. I asked my GPS for the nearest Hyundai service department and got lucky it was only 3 miles away.. Young Hyundai began inspecting our car as soon as we pulled in, which was amazing because we had a hotel reservation for hours away. They got our car fixed ... Amazing service and much more ... Thanks read more

I've had my oil changes here without issues for the last 2 years. I called today to set up my next oil change. I was on hold for 6 minutes the first time, then on hold for 4 minutes a second time. I called back and told the girl that I needed to just schedule an appointment. She didn't seem to care to keep me as a customer. She just said you can just call back later. I said maybe I will take my business elsewhere since my time is limited to when I can call and make an appointment. She said that's fine you can call somewhere else and hung up on me. I guess they don't care to retain their customers as we are all dispensable. Will not be going back there. read more

Took my 2019 Kona in because of a fluid leak. Was told there would be a $160+ diagnostic fee. They also informed me of 4 recall notices that they would fix. After several days I was informed the transfer case seal was leaking, one of the recall items, which caused damage to the transfer case. They recommend replacing the transfer case, $2000+, that they would not cover, even though the damage was caused by the defective seal. I declined the repair and had them complete the recall fixes, for which they still charged me the diagnostic fee! Upon picking up my vehicle up I noticed the windshield was cracked. It was fine when I dropped it off. Now they are saying they can't be sure they were at fault and may not pay for the new windshield. Do not use this dealer, they will recommend unnecessary repairs and do not take responsibility for your vehicle. read more

2 stars just cus Wilson was a great salesman. Bought a 22 Kona just over a year ago and have issues with rattling in the dash & sun visors rubbing up against the headliner. Brought it in and was told "there's nothing we can do." I've had this same response at the two other dealers I've been to, but expected more from the dealership I purchased from. Hyundai's service is less than subpar and you're honestly better off taking it to a mechanic rather than a dealer. Not to mention it was absolutely filthy when I picked it up. read more

We put a $500 deposit down for a new car in April. In June we got a call from the dealer that a car matching the options we were interested had come in. We went to the dealership to look at it. We loved it and started the paperwork. After 2 hours on the final page of the loan application we noticed there had been an extra $5000 above MSRP added to the price! This was on top of any additions, taxes, fees, etc. At no time up to this point had it been stated that the car was being sold for $5000 above MSRP! Young Hyundai was duplicitous is their dealings. They disrespected us as customers and wasted our time. I advise to beware of any dealings you may have with Young Hyundai. Better yet avoid them altogether! read more

Oil change, tire rotation, warrant fixes. The customer service was FANTASTIC! Covid safe. Liz checked me in, walked me to the waiting area with free refreshments, soft seating, TV. Liz said it would take two hours - done in ninety-minutes. GREAT JOB. read more

I took my car for a few repairs and ended up way overcharged and disappointed!! I was quoted one cost and charged $20 more! After having to argue to make my point on the accurate quote and agreed upon repairs and price they overcharged my card. I once again had to get overly involved to be credited back the amount and recharged the correct amount. The 1200.00 amount was NOT instantly credited back...it took 5 days and the car company would not do anything about it when challenged. So I ended up paying 1200.00 the plus $1000.00 I had budgeted for. Since my account was overdrawn 1200.00 for 5 days, my automatic withdrawals bounced and ended up costing me $340.00 not to mention how it affected my credit! Very upset!! read more

Worst dealership i've ever been too. EVER. bought my car from there back october of last year for $18,000, had it until the beginning may and then my engine blew. took it in to get it fixed, they offered me a free engine and they had my car for weeks before telling me "sorry no free engine. gotta pay for it." 6,100 dollars and three months later. i FINALLY got the car back and it was effed up. my throwout bearing is broken and it wasn't when i took it in, refused to fix it after i paid them 800 before taxes for them to check my transmission and they didn't even do it. told me i'd have to pay for that fix. and broke my ac compressor and told me i had to pay for that cuz "they had no one of testing to make sure it worked when i brought it in" but it WORKED!!! it worked when i bought the car and when i took my car in!!! so i took the car back because i didn't want them touching my car anymore and have been trying to get ahold of someone for days. and everytime im left on hold for hours. or "the manager is out" and "the tech called out sick." like what a effing JOKE!!!!!!! and now car is POURING coolant out of my car. it's not drivable as of right now because of how bad the leak is. this is unfuckingbelievable. this people are scam artists and have no idea what they're doing. please never go to them for anything. i will be going in there because no one is answering my calls. this is absolutely ridiculous. 6100 for a car that's effed up and after paying 18,000 dollars for it. you guys are a actual joke. read more

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Went in to the parts department for some simple maintenance and they were super helpful, The young man at the counter made sure I was getting exactly what I was wanting! He then walked me to service and showed me what to do next! read more

This Dealership pushes their people to sell cars too much. I only went in for an oil change and a sales person would not get off of me on selling me a car i dont want. I literally told them no 4 times and they proceeded to continue on trying to sell me a high end car. NOT IMPRESSED read more

I would put a zero if I could. this company has been so shady and horrible to work with!!! I was there from noon to close I didn't have some paperwork they needed some mail sent to me proving I lived in the state which I had none on me.. and they swapped me sales guys 4 times... I told them the price I wanted to spend a month and they came back with one twice as much but I had been there so long that I was over it and just said screw it I'll take the car cause I've been here so damn long I better leave with something and I kno they had me there so long cause all the banks were only offering was payments of 200 or more which I told him I didn't want more then 200.. the car engine seized the third week I had it!!! after they told me the car had been checked by a mechanics and had a two year warranty!!! I had to put new brakes and rotors on the car the first week I had it and then once the new engine was on it it need new mounts etc!!! Which were another $1000!!! they won't reimburse my parents for the brakes or the rental car I had to pay for after my car broke down!!!! do not buy a car from this place!!!!! read more

Great experience. I appreciate the professionalism of the staff. It was refreshing. The service department is also top notch.

Took my car in for a problem that was covered under warranty. I did not tell them to check anything else just the problem that was covered. He made multiple statements that it was covered and I would not be charged. They decided to do a diagnostic on my vehicle without me knowing. I went to pick it up. Well guess what? I now owe them $175 to get my car back. I can go to any auto parts store and do that for free! They think it is the ok for them to do work on your cat that you don't want done and they can hold it hostage until you pay for something you didn't want! No honest techs there! read more

While the current (Aug 22) car market is outrageous , high demand and low supply has led to additional price gouging by car dealers. Young Hyundai in Ogden, UT is clearly a participant, taking advantage of overeager buyers by marking up the price 15% above MSRP. A recent February 2022 letter sent to dealerships signed by Randy Parker (then senior vice president of national sales at Hyundai Motor America, now CEO) warned of consequences for dealerships who continue to markup vehicles above MSRP. (Source: https://www.thetruthaboutcars.com/2022/02/hyundai-genesis-warning-dealers-about-markups/ and https://carbuzz.com/news/hyundai-will-punish-dealers-over-excessive-markups ) This has apparently fallen on deaf ears across the nation, and Young Hyundai in Ogden, UT is no exception. My recent experience at Young Hyundai left me with a bitter taste in my mouth. While I am excited for the current movement toward all-electric vehicles, my attempt to own one for myself was laughed at by the dealer when I tried to buy an Ioniq 5 at MSRP. Currently, congress is passing a bill to help reduce the cost of electric vehicles to ensure affordability for consumers. The Ioniq 5 is eligible for a $7,500 federal tax credit which helps bring it into my range of affordability. When I sat down with the dealer to talk numbers, they informed me that the actual price had been marked up $7,500 dollars above MSRP. They're marking it up the same amount as the tax credit and directly contradicting the direction given by national Hyundai leadership?! It was clear that they had once again made this vehicle unaffordable for me. To make matters worse, they further made the negotiations difficult for me by offering an unrealistic value for my trade-in car. While Kelly Blue Book and Edmunds value my car at $1,200 to $1,600 for trade-in, the actual local market value (via KSL.com) for similar vehicles has them listed at $4,500 to $7,000. Young Hyundai only offered me $1,000 for trade-in when I assume they will try to sell it for more than $5,000. This also plays a big factor in making the new car purchase unaffordable to me. Young Hyundai is happy enough to markup the sale of their vehicle claiming market demand yet ignoring market demand when valuing the trade-in of my used vehicle. Between the valuations of the new vehicle and my trade-in, I would be losing out on approximately $11,500. Not a small sum! I've been a Hyundai owner for many years now, but this experience has left me wondering if I should forget that brand altogether and look into other electric/hybrid options. read more

They were great and helpful until they sold me the car. Then they ignored my calls and texts afterward. I had questions and no one would reach out to me or even call me back. Horrible service. It's apparent they were just trying to make a sale read more

Mike Balentine in the service department was extremely helpful when I took in my 3 month old Santa Fe Sport in with a tire problem that Murdock Hyundai (the dealership I where I purchased the vehicle) failed to address. Mike made sure the techs found the nail in my tire, documented it, ordered a new one and had it installed the following day. I will obviously give my future business to Young Hyundai thanks to Mike and his diligence. read more

I took my Hyundai in to get serviced and Richard was the service advisor I dealt with. He was probably the best service advisor I have ever dealt with, super friendly, extremely knowledgeable and just a nice guy. Having always avoided dealership service shops in the past, he's made me want to re-evaluate that. read more

I had the most horrible experience with the service department. I brought my recently purchased Hyundai into the dealership for them to apply an undercoating and check out a loud vibe rating noise while it is running. I was promised before purchasing the van they would test drive the car and fix the problem. However they balanced the tires and said it was fixed. This did not change anything. Since I was honest with them and told them I was COVID + a week ago they refused to work with me at all and threatened my son and I they would call the police. They said you are not going to have our business shut down. I just wanted my car worked on. read more

I bought a 2019 Haundai Kona on the 22nd of july, however after everything is said and done, even though the finance dept one guy didn't honor my request for a paper version. I have been shown by Rick and the service dept with listening to me (Rick) has gone way above and beyond giving me hope and Young Haundai is a dealership I'll continue going to them and recommend Young Hyundai. Rick thank you for showing me that my husband and I actually, feel like family. read more

The worst service I've ever experienced at a car dealership. This is now a 7 day mission to get 4 recalls fixed on my car. I've been in touch with the GM who then shoved the problem to someone who also lacks customer service skills. I requested a temp car as mine was scheduled to be fixed after I was assured they would have a car available I was still not given an option for that. After speaking to the GM he had someone else call me and offer me their ride service which unfortunately would not work with my working schedule as I explained that to 2 other employees including the GM. It's what ever is at their convenience not the customers. If I were anyone GO TO SLC. Save yourself the trouble read more

I have used the Young Hyundai dealership for maintenance on both my Genesis and my wife's Santa Fe cars since Young's taking over the dealership from Westland. They have done tune-ups, and put in a new transmission for us. Young Hyundai's service agents have been thorough, accurate, and gracious in all our dealings. Their prices have been fair, and they have stood by all their promises. I am grateful to have a trusted company like them here in Ogden to continually keep my cars running good as new read more

They act like they have less money than you do! I bought a Ford truck there used. It had a leak in the radiator hose and 1 of the headrests were broke. I told them if they fix them, I would buy the truck. They agreed they lied. Said it would be 3 weeks to get the hose from the Ford dealer acrossed the street from westland Ford. They order the headrest but wouldn't put it in because they couldn't verify they were to replace it. I thought when you spend 35k that they would at least change the oil. They put the sticker in the window. But when I took it to my mechanic he said it was long over due for an air filter, oil change, fuel filter. They are professional for sure! Professional penny pinchers. Got a 2 year service deal worth of corners cut and penny punching. I wont go back. read more

Mike, my new service advisor, is the best ever! Happy to have a new person helping me instead of being rude. Go Mike!

I bought a Tucson here at Young Hyundai and it was an awesome experience!! I was dreading to go car shopping cause I hate going back and forth and feeling like they just want to sell me anything. The sales people here were so helpful!! I want to thank so much my salesperson Melida for making the whole process very easy and a lot of fun. It was all about what I wanted and making it fun while I was trying to pick the right car!! She is awesome!!! She made it seem like I was picking a car with a friend!! I also want to do a shout out to one of the managers Ryan for being very cool as the 3 of us sat down and worked the numbers to see what I was comfortable with!! A huge THANK YOU to everyone here!! They know what they are doing and I would refer anyone who is looking for a car especially if you hate the car buying experience to come here!! They make the whole day about YOU!! Thanks again for everything!!! Lovin' my new ride!!! read more

I am very unhappy with my experience. Went in to buy a Tucson. Love the car, got it in my favorite color. Everything seemed to be all good to go. Get a text a week and a half later saying we need to re-sign paperwork. Turns out the original payment we agreed upon has now been raised to a higher price! Reluctantly we re-signed to the new price. Now it's been a month since I've purchased the vehicle and still haven't gotten a pay off for my trade-in. Have talked to multiple people for a week! The issue is still not handled. Unless you want to be screwed over and get your credit ruined DON'T go here. I'm still trying to get it resolved but they all don't seem be working with me on this. I've gotten late fees and past due notices on my previous car that was supposed to be traded-in and paid for by Hyundai. The employees talk in circles and tell me they don't know what's going on. Very unprofessional! We'll see if I ever get this issue handled, but if I were you I'd avoid the headache! read more

If I could give no stars at all I would Young Hyundai is horrible, horrible customer service your told they can work with bad credit and that's what they do I made sure of that as I am working on my credit I didn't want it pulled if they couldn't work with me I was told it would be no problem, instead if you have bad credit you get ignored and treated bad say they will call you back and never do every time you talk to them they say the same thing over and over like a broken record we are still working with the banks really they are just waiting for you to fade away promised a call on Friday never got one every time I talk to Ryan who I just found out is there manager I hear I will call you back in a couple hours and nothing. First started working with Hester he pulled our credit we showed him some vehicles we were interested in and never heard from him again called him a week later told him we had a car we wanted to trade in told us to bring it over to have it appraised we went to the store and he didn't come say hi nothing I have worked customer service along time you take care of your clients you greet them, at that point talked to Ryan he said we would get a call in two days I asked him if he was just going to let it go and not try for us and he said oh no I will stay in contact with you and instead we call get told he will call call us back and nothing, again take care of your clients don't lead them on tell them you will help and not help I can tell you right now with this kind of service you might as well shut your doors now. FOLLOW UP IS KEY IN LANDING A SALE if you can't help someone tell them at least they would still refer you to their family and friends don't just give up on them because it's not money in your pocket. Horrible customer service read more